worst customer service I think I've ever dealt with. called once, put me on hold for over 15…read moreminutes and never answered. called again, was happy to answer then. then told me I would need to schedule my oil change online, after saying they had availability. went to schedule online, no availability all week. trash service.

I'm currently at the auto shop side of wallMart , Mrs. Amanda took care of me quickly and very…read moreknowledgeable, she was caring of the customer and efficient , if anyone in the area need a quick auto service this is an amazing location. I had to obtain service on a main and also a spare tire ... amazing customer service.

Fast service. Dropped vehicle off at 8:30am, they did diagnostic and called within an hour to give…read moreus a quote. Vehicle was ready for pick up before noon. If we knew ahead of time that military gets 5% off parts, could have save some $ but already did transaction. So make sure you ask for military discount for parts prior to transaction. Otherwise, friendly customer service.

I had a very great experience, with this shop. Everyone knows how hard it is to find good…read moreworkmanship, honesty, and cost on auto care. I was very pleased with the service I received the most cost effective standards I needed. Brad helped me with best cost saving options, and I greatly appreciate it. The front crew answering questions and ensuring things get accomplished speaks for itself. All the mechanics that" made it happen" on the backend but the most important, are awesome. I worked i automotive for 10 years, so I'm aware of how important it is for quality and customer service. Thank you all, for helping me. I appreciate the shuttle services a great deal. I will gladly pass on this service to others who need quality work. Dee lynch

I had a n oil light go on after getting an oil change for my new car in Raleigh and I was on the…read moreroad south towards Lumberton. I stopped in her after 5pm and not only did they help me with adding oil, they put it up in the lift to check for missing caps or oil leaks. They found none and let me know that the dealership likely didn't fill up my oil completely. They did this for me at closing time to help a 62 year old woman. Then after their speedy service, they didn't even charge me for anything! Bless the young woman mechanic named Maria was so caring and thorough. I will be buying my tires and getting service here from now on regardless of it being an hour from my home. I travel to Raleigh enough to make it work. I highly recommend them! Thanks so much.

I've been here many times for annual inspections, for tires, and vehicles repairs. Professional…read morecourtesy service by everyone. I have never felt like I have been taken advantage of. Most recent visit was for tires and again without question great service and professionals all around. I Will continue to use them and recommend them to friends and family.

I arrived and got in immediately. Staff were extremely friendly and started my oil change right…read moreaway. I needed to have my radiator fluid flushed and they handled that quickly and efficiently. They offer a military discount which helped! I did need my cabin air filter replaced and they showed me how bad it was, unfortunately they didn't have the one for my car but said if I brought one back they'd install it for me. The price was very cost effective as I would've paid an extreme amount going to the dealership. I was really impressed and happy with the services received and I will be back!

Emma at Take 5 is the best she really knows what's she's doing and quickly identified and fixed the…read moremistakes made by Valvoline. She was really friendly. I'll be going to her from now on for my oil changes!

Folks were cool and informative about my check engine light issue. Brought my truck in around 10…read moreAM. Had everything fixed and ready to go same day before they closed.

Extremely knowledgeable with competitive prices. Highly recommended. You and your automobile will…read morebe very happy

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

I went in for a simple inspection for registration and they tried to tell me all of my tires were…read moredry rotted and would fail inspection. I said where? And then he pointed to literally nothing on the all the tires one by one and moved really fast and wouldn't make eye contact and was talking really soft then tried to pitch me on buying their tires. I live with a mechanic of 18 years who double checked my tires before I went to jiffy lube and said they were good to go not to mention all of them are less than 2 years old. Them boys really tryna get that commission. Definitely not going back... very sketch

This place doesn't even deserve one star. The short guy with the pubescent beard had an attitude…read more It was 4:45pm and he said they couldn't do a state inspection due to one of the employees leaving early. Will never even think about going there again.

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

I first started going to IA because they work well with the CarMax warranty group and now I can't…read morego anywhere else. Jason is one of the nicest guys you will ever meet and I never feel like he is trying to "sell me something". If he says, "you need to....", then you need to do it. He recently talked to me about a potential oil consumption issue, told me what I should consider doing about it and when I returned for my next service, he asked about what I had found out, what the dealer had done and was truly concerned for my well-being. It takes me 45 minutes to drive to IA but it is worth the time, effort and money. I take my car AND my husband's car there and will continue to do so in the future.

Got my vehicle back after about 3 weeks. Dropped it off with a full tank of gas, came back empty…read more No antifreeze in radiator. I always keep a check on my fluid levels. Will not return or recommend. I would go into the minus stars if I could.

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

Would not use again trying the first time they was great, but would not use and would not recommend…read morea terrible job on my suspension took 2 days and stilll was trash unprofessional had a little kid and a woman with them sitting in the cold for hours invited to my in my home and they treated my car terrible after, did nothing to try to fix the problem