Okay. This is rating is unfortunately for the Starbucks inside of Barnes & nobles. I couldn't find this Starbucks to leave a review so this is going to have to do. The person taking our order was so rude. I was with my little sister who is 14. She was ordering and she came off cold. Buy hey if you can make good coffee it's okay. Buttttt you can't the coffee and the chai was so bad. We asked for more sweetener and she charged us $3 for it. I was baffled. It took everything in me to not be a Karen. Do better, Be better. Smh. read more

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Let's start with the service. I walk in, cashier, Michelle, sees me and continues with her work. She doesn't even acknowledge me. I walk around maybe 30 mins and within those 30 mins, Michelle sees me twice and still doesn't acknowledge me, nor does anyone ask if I need help finding anything. As I go to find help, I see Michelle talking and laughing with a white couple. As I stand there, waiting for them to finish, she turns to me and says, "what you need..." excuse me? At this point I don't even want help any more. I absolutely love Barnes & Noble but if I can't get the same customer service the white couple had, then I won't be coming back. read more

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Sometimes I just like going for a quiet space to clear my head but ALWAYS leave with a new book! What I can't find, the employees seem to know exactly what I'm looking for and never seemed bothered when I have to ask questions. read more

This is a large store with so many options but unfortunately, the prices here are high. There's a new book that's out that I have been wanting. Price on Amazon is $17.09. Price at Barnes & Noble $18.99. PLUS, it isn't available at my local store so it would have to be shipped... so I would then pay another $5.99 for shipping. Now the book is $24.98 for the exact same book I could get on Amazon for $17.09. Oh, and I could probably guarantee that the book ordered through B&N wouldn't be delivered tomorrow like through Amazon. Soooooo... unfortunately, I don't know how stores are going to compete with Amazon. I do like to look at the clearance books but again, I feel like the prices still see a bit high. There is a Starbuck's in this store BUT I have once had visited it. They were out of whatever drink I wanted at the time. All in all, I don't know how this business is still in business. read more

If the bathroom smells, that's just the Barnes And Noble Gases. Borders was always better than Barnes & Noble. They were a little cheaper and a little cooler and a little friendlier and way less stuffy. Borders went the way of the dodo because of really bad corporate management and left us with Barnes and Noble. This one here in Maryland is as expensive and regal and over-the-top as you would imagine. It's a place where you can hang out and read a lot if that's your thing. It's not really my thing. There was a time when it was but that time is past. Much like this review's time. On to the next. read more

Barnes & Noble - Like a royal rash. Burns & Noble - Books, Mags, Music & Video Near Me - Pearland, Texas

We came in here Jan 1st, I got 2 puzzles since there was buy one get 50% off. We got the lego PUZZLE right under the sign and another regular puzzle. Cashier told us we couldnt get 50% off since theyre "legos". Dont put a sign up if youre going to false advertise. If exclusions apply, maybe elaborate. Dont put the puzzles that arent 50% off right under the 50% off sign. read more

Barnes & Noble - False advertising - Books, Mags, Music & Video Near Me - Pearland, Texas

Wow, I found parking right in front. That hardly happens. I love this store for its lay out. It is wide open in the front and the Starbucks was near right. The store is smaller than some other Barnes and Nobles. The customers here are definitely not cordial- they don't greet smile or speak. It oh well-let me get back to browsing and drinking tea. read more

Barnes & Noble - Chocolate - Books, Mags, Music & Video Near Me - Pearland, Texas

Located right in Pearland town center, this Barnes and Noble is large but not as big as some of the others. The parking is limited, so find a spot and start walking. This location is large with a variety of different sections. The day I went in, I was looking for something other than books. Most Barnes and Noble stores have gifts and smaller non-book items to purchase. This location doesn't have as many gift items to chose from as other locations. On this occasion, I was in a rush and ended up choosing some Godiva cocoa. The store was clean and laid out in a logical manner. Ok, so the most annoying part of my experience was the two cashiers. There were two female cashiers who were EXTREMELY loud. They were gossiping and talking so loud that the front half of the store could hear them. It seemed to me that they were talking loud enough so that people would hear them. At one point a certain Christmas song came on and one of them started singing along with it. She kept commenting on her singing ability back in school and how she used to be so good. Well, I can tell you, that someone must have lied to her, because she was awful. I am guessing these ladies are just in need of constant attention. When I went to pay which I dreaded because they were the only two cashiers, one of the ladies was so busy talking that she didn't even notice the line that had formed for check out. When I walked up to the register, she kept trying to engaged me in her ridiculous banter, which I ignored. I paid and left. Ok, so rating this place was very difficult for me. It's a nice new location that is clean and well laid out. It isn't as big as some of the other locations. The incredibly annoying cashiers make me want to score is a 2, but I'll be nice and give them 3 stars for a decent store. read more

Barnes & Noble - Books, Mags, Music & Video Near Me - Pearland, Texas

This Barnes & Noble location is huge! There are a few parking spots in the front, but plenty of parking in the back. I learned this a few months ago when I went to the restaurant next door. They have a sizable LP selection and even some B&N exclusives. I found two that I'm pretty excited about. Also have a big toy/figure section. I found some high end Star Wars Samurai figures from Japan that I didn't even know were available in the states. I bought two of them...because I am a nerd. It was a big purchase (for me anyway) and the salesperson that rang me up explained the benefits of their Membership program where you get 10% off all purchases. She sold me, it worked out that I got the 10% off these figures and the membership only cost me $7. I think it worked out pretty nice. read more

Barnes & Noble - Nerd - Books, Mags, Music & Video Near Me - Pearland, Texas

I go in with my two dogs, and the staff rallies around them - they love the attention, and I appreciate the vibe. With that said, the folks in the store are fairly over-worked - so when you ask them a question or to find something in particular - their responsiveness and the time they spend with ya is limited. I feel for them, but it's also feels unfair to me as a customer. If I had to do it on my own, I would just go to Amazon. read more

Love to come here with my family. There are books for all ages. It is located in the Pearland Town Center which has nice restaurants and shops. There is a Starbucks inside B and N. I wish it had story time for kids and a bit more books in the art and architecture section. It is a good place to relax while reading. We are trying to support book stores as Amazon has taken over, and this place has great books and a friendly staff. read more

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I love going to Barnes & Noble. It's always fun to walk around and look at the different subjects. You never know what you may find in the History Section or fascinating information in the self help sections. With the rise of Superhero and Fiction movies, I found myself browsing then graphic novels section on this trip and that is when I found out about the Avatar, The Last Airbender Graphic novel. As a fan of the show, not the movie, I was greatly surprised I hadn't heard of this before! Purchasing this new series has answered so many questions that the show left me wondering what happened. Now I have the answers and while I may not be able to afford the next series for awhile, I know I can go back to Barnes & Nobel and keep reading the rest of current series. Their prices may not always be the best, but more recently they are starting to be on par with places like Amazon. read more

It's a bookstore with a Starbucks. How could I possibly subtract any stars right? We have been coming to this location since it opened. Never had a problem. We buy a lot of books here. The kids love to come here and find cool books. My son used to get tutored here. We love to grab a coffee and read while the kids browse. Good times! This particular day, we were going about our business as usual. My son and his friend were doing a project quietly The other parent and I sat close to the kids and waited. The kids worked quietly when one of the employees came up to them and told them they had to stop. The kids were in our sights and were in no means being loud. She said she usually would not mind, but its Christmas, and she does not want to lose her job. She could have addressed us parents who she knew was with the kids. Just seemed odd because there were other kids working on school things too. I am sure I will be back. Can't knock the place because of one peculiar employee. They just need to work on customer service a little more. read more

I was reading the previous review and they all had to do with bad customer service, with me my only wish was that there were more sitting places and rearrangement, I also find it really awful that there a sitting space right in front of all the self-help and psychology books, people that need help most of the time feel extremely anxious having other looking at them whenever they browse for those type of books. read more

Customer service isn't the best, bathrooms are not in the best shape either, and way over priced. Will stick to Amazon or Half Priced Books! read more

During these times some workers need better sensitivity training there. I called ahead to pick up my order and some lady there told me to wait in my car. Then she left the bag on some table outside by the door with my Blu-ray. Locked the door and waved. Then some other lady came out to wipe table with Clorox wipes. I mean really. I work at a hotel I have not done that yet. Especially while the guest is still there. During these time we all must use not only deodorant but common sense as well! read more

This store is HUGE and has a giant play area for kids which was perfect since I was with my Godson and twin nieces. I was able to hang out with them for a bit and then leave them alone with some books and other fun toys while I walked around the store looking for gifts. Staff is great and the music was fantastic. The line to check out was pretty quick and they even helped me set up a new B&N account. read more

This Barnes and Noble used to be a good spot to study, BUT then they decided to cover the outlets and blare the music to, what seems like an obvious attempt to keep people from coming to study and take up room. I would recommend the Shepard/W Grey location. They are city minded folks and they get it. Its a bit busier, for a reason. read more

I love this place! Great place to pick up good reads and more. Picked up a few books here over a span of 4 months and other stuff like my plastic model plane. I always look forward to their clearance tables where items are marked with red dots and are 50-75% off. I also have a Barnes and Noble club member card which gives me a 10% discount on their items. Great selections, organization and staff make this place a no-brainer whenever I just wanna hangout or kill time like now. Will be visiting this place over and over many, many times more! read more

Barnes & Noble - Always a great sight for me! It's where I pick up cheap, little doodads like my model plane. - Books, Mags, Music & Video Near Me - Pearland, Texas

Kelly the store manager, PHENOMENAL customer service (not). She's enforcing rules that aren't stated anywhere in the facility & not approved by corporate. Kelly shows true professionalism as a store manager (false), and deserve a gold star. #dontbeakelly read more

Staff that fight with each other in public, messy tables and floors, and other staff that loudly gossip while you wait to be attended to, and a WiFi service that never works. Gives this location a miss. read more

With brick and mortar bookstores having so much trouble staying afloat, one would think Barnes and Nobles would be more accomodating to customers. This store has disabled their electrical outlets so that customers cannot charge their devices, including the NOOKS on which we use to download purchases from the store. B&N your new policy sucks! read more

if you want adequate distractions to keep you from falling asleep while studying and friendly starbucks staff, then this is a decent place to review what you should already know....the day before.... in need of more electrical outlets though.... oh, and did i mention that they have books here? read more

This is a really nice Barnes & Noble in a great location. It's well laid out, and has great bargain sections, too. The coffee shop also pretty nice. read more

Had a terrible experience here. I was visiting Texas to get my 2 year old daughter cancer treatments and when we have down time she likes to go buy a new book and play with the train at b&n. While at this location my dad came in from Louisiana to see his granddaughter and while at Barnes and noble he snapped a picture of my daughter and I looking at a book together. A employee of Barnes and noble got in my dads face and was very aggressive telling him he couldn't take pictures in the store. My dad got a Lil agitated but complied. The employee then hovered around us in the children's section glaring at me and looking out of the corner of his eye at all of us. Needless to say my family will no longer be spending any money at Barnes and noble and I will take my daughter elsewhere to get her books. read more

My kids enjoy going to the kids section, well, mostly to play with the train table. I enjoy browsing in the store and purchasing books for my classroom. I also love the Starbucks option too. I haven't had any problems. read more

I always like coming in here to look for a good new book. If you're looking for a new release of popular read it will most likely be here. If you're needing older books, go to half price books. Join their club for 10% off! It includes at the Starbucks it has inside. The variety is great and the kids section is fun, too. read more

The white girl with reddish hair who works at Starbucks is SO RUDE. REALLY BAD CUSTOMER SERVICE. That's no way for her to be speaking to a customer. We should have just left and never paid for our coffee. If she was having a bad day she should've left it at home. If she doesn't like her job then QUIT. Keep your attitude to yourself little girl and grow up. read more

Books, food, drink AND free Wi-Fi. Does it get any better than this. Had to ask where to find a certain book, they found it right away. I love visiting BnN. read more

A regular Barnes and Noble. It is not a very good study place. Only one table in the Starbucks section has available outlets for laptops. They jam the music pretty loud also. There are plenty of seating areas with tables. read more

I really only buy magazines and impulse items. I really just don't love the layout for some reason. Maybe I am spoiled by the websites. I don't really understand the people "hanging out" reading books. read more

Very nice. There is a Starbucks inside that is nice and makes good coffee. Only complaint is the internet is bad.

I love going into Barnes & Noble to browse and get a coffee or chocolate..sometimes I just sit with my Nook and read or browse to see if I can add anything to my library. Great way to get out of the house and relax plus check out any new books.. read more

Horrible, shitty internet. If you don't need WiFi than its great . Lots of seating and plugs. It does have a limited starbucks but it's decent .They have a large collection of exams review books for all professions. read more

On February 14th My girlfriend and I were inside the Barnes and noble at the Pearland town center and we took seat at the Starbucks and as my girlfriend went to go get a book to read, I was approached by a worker and he told me that I cannot eat on the same tile as the Starbucks is on I have to find a spot on the carpet and eat and as I gathered my things I asked the worker Is this one of the rules and he replied yes and If It happens to be a rule the worker should have told me in a respectful way I have never been so Embarrassed in my life It was Demeaning , I do not recommend this place to go to , that experience has changed me forever . read more

wonderful staff in this B&N. always helpful. the starbucks connected to it is much faster than the one down the street.

Great customer service...any time I have a question, they are always there to help. Every time I go get a drink or snack from the Starbucks inside, my order is out how I ordered it & quick! My favorite Starbucks to go to in Pearland, actually. Only complaint is the limited parking in the front but there's plenty in the back & who doesn't need exercise every now & then lol. read more

I am a regular at this Barnes and Noble location, because it is the closest bookstore around me in Pearland and they usually have everything I need. Though the store is great I can't help but not ignore the staff. They always seem to have crappy attitudes and when asked a question they don't seem like they want to help... AT ALL. Same for the Starbucks section of the store... Horrible customer hospitality, and help. They make me not want to even go to the store. read more

I've been to a countless number of Barnes & Noble stores in multiple states over the years (most of them in California), and I've never had a noticeable issue with customer service or intelligence deficiencies with employees at any of these stores.....UNTIL I WENT TO THE STORE IN PEARLAND, which is where I happen to live now. While II cannot say I have encountered ALL of the employees at this store, I have dealt with the majority of them and I'm shocked they are employed anywhere, frankly, and all the more puzzled that they are at a store associated with things like books, literacy, and intellect!. This most recent experience I had there, on Friday evening of March 13, was with two employees who have the combined personality traits of an ice cube. To say they were rude is really more of an understatement; yes, they were indeed rude, but the utter cluelessness is what made our shopping experience so bad. All I could ask myself in both encounters with these individuals is why on earth they were hired to: a) interact with people, and b) represent products associated with thinking. read more

i am actually surprised that B&N retail remains in business, and i would say that this pearland location is up to par with other B&Ns I have visited in the past, good selection, clean, quiet, fast service, etc. - I did have an issue with the coffee shop though which I am trying to find the respective starbucks listing, but the store itself definitely is "A" OK. read more