When I was referred to this place is was under the assumption they groom ONE dog at TIME!!! As stated on their website, they have no kennels and dogs are NOT caged, that is why They deal with ONE dog at TIME. When I booked the appointment, I stated my dog was 16.5 recovered from breast cancer and was very uncomfortable around alot of dogs and noises. So, due to this reason I would be staying there for the grooming. I was clear when I repeatedly asked about ONE dog at a time , I was assured this was the case. When I got there, met the groomer she had no idea that I would be staying and there FOUR other dogs there!! One was in the tub!! I told the groomer, that this was not acceptable and I would be leaving. She encouraged me to stay and wanted me to give her a chance to accommodate. I agreed and told her that I would be staying and watching the entire process, she was presented to be content with the idea if letting them accommodate. I understand most people don't stay with their dogs, look in the back closet where the grooming was taking place or even verify what's going.
Here's great concerns with what I saw:
1) A DIRECT FALSE TRUTH about ONE AT TIME!
2) ITS EXTREMELY SMALL and THERE WERE 4 Dogs running around and BARKING in a small space!
3) ONE 3 YEAR OLD , NOT NEUTERED Pomeranian was urinating all OVER the PLACE while TRYING to RAPE a 5 month old un Spayed BlACK TOY poodle and nobody even tried to control the situation !!!!
I had hold this little puppy so she wouldn't constantly get mounted!! I said " she be getting her first heat", she could get pregnant, What would her owners think about that?"
4) THE PLACE was FILTHY!! The tools, the equipment, floor not swept of fur!!!
5) THE groomers dog was there, a small YORKIE, who had vomited earlier and still had vomit on her not cleaned!!! I was told she had a condition, supposed to receive stem cells, bit none were available!!
6) The DOG WASHER WAS ON HER CELL PHONE while trying to brush a dog with one had holding her unsupported while the un neutered Pomeranian was barking jumping trying to mount the poodle puppy!!
7) THE OWNER of the shop SHOWED UP and said she came in from home and would talk to me after- in which she acknowledged the miscommunication and was not really wanting me to continue in a store full of customers not really even making an effort to ease this big mistake!! JUST happy to charge me for the grooming which had to be re done!! I told her that this was lie and far from the truth of the misleading website about ONE at TIME!!
Please do not take your dog there for grooming!!!!
Bottom is NOT safe! NOT clean! NOT professional!
I WILL be reporting this to HUMANE SOCIETY and regulatory Board that can go through the grooming closet for inspection and Health standards. read more