Love the service at this location! My one frustration with Bosley's and this may not be fair, is that they frequently stop carrying the brands I buy for my kitties - one of whom has a more sensitive stomach then the other so changes are not welcome. Unlike the Bosley's on Davie St in the West End, at the time of writing, this branch still carries the 13.2oz cans of several brands of cat food. I place an order for 12 cans ahead of time to be sure but its handy to know I can run down and more than likely leave with a couple of cans in an emergency. read more

called last week to book a bath for this week. Was told you can't book it first come first serve. this morning in the bath was empty. As I was going in, I was told a person who behind me had called and booked it so I couldn't use it. Don't lie to customers. read more

**Updated 4/28/2022** It seems every time I visit this store, I unfortunately have to downgrade its rating. Today's visit will probably be my last. (I say this sadly because I live a few blocks from this store and it is super convenient for me to get all my pet supplies and food here). Being a lovely day outside, I decided to "walk" my senior dog around the 'hood. I use the term "walk" loosely because my dog is so old and can't really walk; rather, I use a doggie stroller to get her outside to get some fresh air. I had visited this store earlier in the week to get a big bag of dog food and some specialty doggie treats, but I spoke to a nice guy there at the time (I think he was the store manager), and I decided to return today, as they offer a discount to seniors on the last Thursday of every month. (I unfortunately qualify for said discount!). As I entered the store today, with my dog in the stroller and all, I saw that the knowledgeable and nice guy from earlier in the week was not there. Instead there was this employee who literally did not know what day it was (he was unsure when I said that today is Thursday, the day they offer a discount to seniors. He hemmed and hawed and had to check the calendar before agreeing with me). At this point, I realized I did not bring my credit or debit cards with me, but I had them all in a locked file on my phone, and of course I know all the PIN numbers. I asked this guy if I could pay for purchases by showing him my card on my phone and he could manually punch in the numbers, and I could provide the PIN. Oh no, he said, they need the actual card for purchases to be made. No way could I make a purchase without the physical cards on me. Yelp readers, I ask you, how it is possible for this store to be able to allow customers to call in orders for delivery and pay over the phone by providing one's credit card info over the phone but NOT be able to pay in person by providing the same credit card info to the employee at the store? I ask because, in the past, on three occasions, the manager here has given me a card and told me I could call the store and order my dog's food and whatever else, pay over the phone and they would deliver to my condo. So if I'm not physically there in person to pay, but they accept payment over the phone, why wouldn't they accept payment from me today when I had all my payment information on me? I just don't get it. To make matters worse, not only did I leave without my intended purchases, but the guy saw me struggling to get out the door with my dog in the stroller (the doors here are not automated) and not once did he offer to hold the door or help in any way. And, no, there were no other customers there. I am done with this place. See my past updates and other peoples' reviews and updates (this store doesn't open on time, leaves customers waiting outside in the rain, etc.). Other Bosley stores are much better, but this one has some of the worst customer service I've encountered in any store in Vancouver. read more

I never knew this place existed until they had a TeamBuy voucher for sale. Good advertising cause I end up in the store! This isn't the first Bosley's that I have been to but one of the girls that worked there made this Yaletown store a great shopping experience. I asked for some recommendations on dog food and she provided some great tips on which brands are great and why. She also talked about her own dog's experiences with some of the brands. She spent time talking to us and she seemed genuine. She was also able to provide me with some samples for my dog to try out as well. I really appreciated the great customer service from her. This store opened just in July 2011. read more

Bosley's - Pet Stores Near Me - Vancouver, British Columbia

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I would go out of my way to visit another bosleys. Sales associate Christian informed me that bosleys does not return or exchange treats. He told me this is listed on the website and in his employee handbook. When prompted to be shown either of these he couldn't produce anything. Told me to leave the store and come back later as he was busy (he was wandering aimlessly around the cash register). When spoken to or asked a question he often avoided it with silence and refrained from eye contact. Finally called head office to be told he can exchange and return treats. This was strangest and most unsettling experience I've had. Not sure why management doesn't make their employees aware of the companies return policy. Avoid!! read more

The lady working was extremely overbearing, telling me I didn't know what I was getting into with a puppy. I simply visited the store to see what harnesses & leashes were available, and before I knew it she was giving me a lecture. Things she really said: 1. Don't get a rope leash because rope is what people hang themselves with. 2. You NEED to crate train your dog, you're wrong for letting a puppy sleep in your bed. She's going to chew up your mattress and potty all over it... But if you can afford buying new mattresses all the time that's your choice. 3. Don't let your puppy get near any cables because she'll get electrocuted and die. Like WOW.... I'm all about taking advice but this lady was way too intense. I will never shop at this location nor will I recommend it to anyone. Just awful. read more

I would only go here to buy my pet supplies as long as I live in Vancouver. For one, the customer service is superb. The sales greeted me with friendliness and was very attentive on all her customers around. I was given genuine tips/advice instead of the lady trying to sell anything and proved very knowledgeable on the products. I have never seen such a big selection of natural treats made from various animals which are safer than rawhide. The store is spacious and it is pet friendly. My dog peed in the store which she didn't mind and cleaned it up for me right away without saying anything! Also it is a very clean store whereas other pet supply store I have been to in Vancouver sometimes smell unpleasant. Anyway, the location is perfect since it is not a busy area and by the water. If you are walking your dog around the area, it wouldn't be a bad idea to go in. It is really worth checking out the different aisles of pet products! If you are looking to really spoil and pamper your dog with ultra high end designer clothes and bling collars for your dogs, I recommend Barking Babies instead since you won't find them here. If you need everyday essentials such as crates, food, chew toys, I definitely recommend Bosley's. read more

Purchased a Bosley's for along time. Recently purchased a item for my puppy to chew. Within a few hours he became very sick. When I approached the store for a refund the staff told me only a manager could approve it. I left my information and no one has contacted me. I then emailed the head office and recieved a reply that someone would get back to me. That has not happened. I will never recommend this company again. Only interested in selling and not providing care and attention. Pick any other pet store read more

I went in there hoping to get help for replacement filters for a fish tank. I'd called before making a special trip to the store and said I would bring in the old stuff and we weren't sure of what was needed, except for what we had on hand. Upon my arrival, not only was the sales person NOT KNOWLEDGEABLE, she was also NOT at all HELPFUL, and just this side of RUDE. She made no attempt to help, she did not even pretended to look at what was brought in, nor bother to ask a colleague to take over. What a disappointing experience. read more

Whenever I drive by here, I just think of what a cash cow this place is, for all the residents who even don't live by here, but if they're walking their dogs from English Bay or whatever, Bosley is the nicest retail store in the area. total monopoly but I digress. Came here to get a present, that gadget to scoop up the ball and chuck it far away, was surprisingly decent at $18. Perhaps thankfully not owning a pet, I consider this a fair price. Saw cans of cat food also priced reasonably under a dollar too, albeit they seem like mini-size. It's a big store considering DT. read more

We are soon getting a rescue dog, so we stopped in here to buy a bed and some supplies. We were assisted by a lady named Faye who was super knowledgeable and helpful. Her customer service alone would make me come back to this store. I just hope the dog likes the food we purchased from here. They seem to have a good selection. read more

Bosleys claim that they open at 9am each day... I've been waiting here for 15 minutes and there are no signs of it opening anytime soon. Please update your hours if they have changed. read more

Went into the store to get some cat food, and the flavour we were looking for was sold out. Tom suggested another brand, offered us two free cans to try, and ordered a case of our usual type. He took our name and number to call us when the case arrived, and was very helpful and friendly the whole time. This is amazing customer service, and exactly how customers should be treated. Above and beyond! Thank you! read more

I did buy a bag cat litter 40 lbs on... I did buy a bag cat litter 40 lbs on Sept 26 @ Bosley's #7060 pay $12.59 CAD by Debit and I did buy other one on Oct 09 @ Bosley's #7009 a bag of cat litter 40 lbs pay by debit $12.31 CAD, I did ask if I change the mine can I return or exchange, they always said, yes, I did not buy so long, how can the consumer know they did change the policy two bags was not open and at the back of the receipt show customer care policy show they will fund purchases returned in original packaging with receipt with 30 days, I only like to exchange the new cat litter on Oct 13 2019, the staff name on Tiffani @ Bosley's#7060, she said, all cat litter was final sale, can't exchange or refund, doesn't matter you did open or not, I did show her the back of receipt did not said the cat litter was the final sales, she said was on the exception item, no need to show anywhere, our manager tell us to let any customer like you to return this product was sting, why do you said, that this product was not use and the bag did not open, you can re-sales, she said, you can speak to our manage on next Tue, on Oct 15, if like that, can I leave the cat litter here, the cat litter was so heavy, total was 80 lbs, she said, can't you need to carry again, we can't keep any item to return, she did send the text message to the manager, and she need me let the next customer to check out first, the last customs did very upset to me said, the F work to me, said, I did hold on the line, he can't check out, because I need to return the cat litter, she did crying too, show I am unbelievable, end up she did exchange to me to buy the F4L ECO Grass 20 lbs., and you did put the final sales on my receipt said, I can't refund or return any more, total in the store, I did use 45 min to an hours to finish this exchange, unacceptable read more

I buy all my cat supplies from here. Can get everything I need in one place. Always really friendly and helpful service!

I didn't know about this place until they handed out free dog treats at coopers park in December. Well done, Bosley! Wife & the pampered pooch are hooked! read more

I went looking for some new pet supplies and found this place, awesome selection of dog items to choose from. I think Bosley's is a chain they have them all over the place. I have also been to one a long time ago in Terra Nova Village Plaza. The have stuff for dogs cats and other small pets. If you like browsing large selections of items like I do, this place is a great choice. They also have coupons on their website so check those out. read more

Absolutely terrible customer service where I was actually intimidated by an employee. When I called and spoke with the manager she basically told me there is nothing they could do. Do NOT go to this pet store. read more

Bosley's Yaletown has great staff, excellent supplies, affordable prices. I come here for my dog's food, treats, toys, leashes etc. Perfect location for us and easy street parking right out front. They also have very good opening hours. They also take their responsibilities for animal welfare - often having donation bin for food and toys to the SPCA, hosting Dogwood rescue events etc. I highly recommend you check them out! read more

Great selection of products, knowledgeable staff with a friendly smile whenever I walked in. I love their little side projects and will probably get involved in their Holiday Pet Photoshoots. Excellent place to check out what's new and what's healthy for the four legged members of our family. read more

This establishment is beyond amazing! Great selection! Intelligent and helpful staff! Easy breezy & professional management as well as the finest location you can get to make it a stroll with your pup (and not to mention the treats and drink stop they have for our best friends!) read more

Customer service was excellent! The sales were friendly and they were very knowledgeable on the products. They provided me recommendations on which brand they thought was good and the reason. Definitely a great shopping experience. Thanks Bosley in Yaletown! read more

I adopted my cat from Bosley's Yaletown recently (they have a partnership with BCSPCA) and all the staff here were really great, very friendly, honest, knowledgeable, not pushy to try to make you buy certain things. They have good quality products, great premium food range. The return/exchange policy is unheard of, I bought quite a lot because I had just adopted my first cat and a few things I returned/exchanged e.g. the pet carrier bag because for love nor money I couldn't get my cat in it, and it was really easy to do, I also returned a brush I tried using it but thought it wasn't that great so upgraded to the expensive Furminator which, by the way is worth the $57 as it gets way more hairs than the regular $12 brush. The store has a really relaxed vibe and they have the time to talk you through all the options to make sure you're happy with your choices. My only quibble would be it's quite pricey, but it is Yaletown, so what can you expect. Quite a few of the same items I found considerably cheaper at Petsmart. But you don't get the store experience and great customer service at Petsmart, so you make the choice. Bosley's Yaletown. Real pet people. read more

David @ Bosleys Yaletown was great today - super knowledgeable and helpful when we had to exchange a brand of food our dog seemed sensitive to. I love that they stand by and are so familiar with their products. Impressed :) read more

The man that works there is SO nice, very pleasant. But there is an older woman with dark/brownish hair who is just horrible with customer service. She makes you feel like she is doing you a favour for just being there. Not helpful; quite rude. It's too bad! read more

I love going here. The owners are very helpful and knowledgeable. The prices are just slightly higher, but the service is so good that it is worth it. They also are very involved in the community. read more

Best customer service ever!!!! My little one loves going there and be treated like a king, also the staff is really nice and helpful.