Friendly staff who always greet you upon arriving, clean organized store. They always have what I'm looking for, plus! Pricey products for clothing and toys though read more

This store has a CAT ADOPTION CENTRE!! run by CTRS Cat Therapy and Rescue Society. There is usually a volunteer from CTRS in the room from 9-11 am. and another one from 6-8 p.m. most days...these volunteers are happy to let you in to show you the cute kitties. At other times of the day, Tisol staff can show you around as well. Check out all the available kitties for adoption throughout CTRS world...https://cattherapyandrescue.com/ read more

I have always wanted a Tisol near my neighbourhood, and it was always either going out to Main and 15th, or way out near Middlegate to get to one of these, what I would call a Costco of pet stores. One of the things with this one, besides the fact that it is new, is the fact that it is big. And always has what I want, with the friendly knowledgeable staff always helps. The prices are good, and the store is pet friendly, with many people bringing there pets with them to shop. Also there is convience with the parking lot, unlike the others. read more

Tisol - entrance - Pet Stores Near Me - Vancouver, British Columbia

Bub bye Tisol.....the family owned business. Hello new Tisol........corporate b@$t@&d owned business. If you've been there, any time in the last 4 months, you HAVE noticed a price increase. And another price increase.......and another. Remember regular sized cans of Weruva or Natural Balance, being $1.69 not even 6 months ago? I was there a few days ago, and well guess what they are now? I'll tell you....$2.29!! And it's the same greedy BS with the rest of the cat food, too. "PetValue" (lol great name), that, is who bought out Tisol. Lock, stock and barrel. And they SELL animals. Guess what else they own (according to a Tisol employee)? I'll tell you that too........Bosleys. So you know what to do. NOT shop at Tisol, anymore. And good news for the smaller pet supply shops out there.............they, are now getting our business instead. Note: This should not reflect on Tisol employees. They had no choice in this happening read more

Unfriendly staff, felt very unwanted. Used to love bringing my girl here. Seems staff have changed and are very unwelcoming

NO DAMN HIPSTERS, NO DAMN HIPSTERS. Say it with me, NO DAMN HIPSTERS! Although this Tisol is a little bit further for me to get to, I would much rather come here than the Main & 14th location. Not only is it spacious and clean, the staff is friendly, the selection is big, it's well organized, there's free parking in their parking lot, and most importantly *drum roll please* NO DAMN HIPSTERS! Disclaimer: No hipsters were intentionally offended in the writing of this review. read more

Just a quick update: It's been almost 3 months and they still haven't posted the sign that is about their "new" food program. Wow Tisol, it's been taking a long long long loooong time to clean those front desks of yours! ------------------------------------------------------------------------------------------------------ We love the staff at Tisol but we are disappointed with the inconsistency of the information we keep receiving from all the employees. For the last couple of months, we have been told our 11th bag was free because they would honour the old program of "buy 10, get the 11th bag free". Today we walked in expecting our 11th to be free - however when we got to the cashier, we were told that we had 2 more bags to purchase. We notified them about the last couple of times we went and what previous employees had told us but all we got from the cashier was "sorry I have been here for a while so I know what's going on". She also told us that if you want to purchase a more expensive bag, you have to pay the difference of the cheapest bag you have purchased. This is new information to us as well. She told us there is signage of this "everywhere" in the store and when she tried to point it out at their location, she then realizes that they have put it away due to cleaning the front desk, and it is in fact, not visible to customers. We understand the policy of stores and we are happy to play by the rules, but we are not happy when the rules keep changing. It's pretty annoying walking in expecting one thing, then being told that none of the things before are true. Sorry Tisol for the 1 star rating but you should probably train everyone to know the same policy before letting them run their mouths. read more

Absolutely love this place. I own two dogs (an Australian Shepherd and an Alaskan Malamute) and the staff at Tisol know exactly what the diet, temperament and behavioural patterns of each breed are like. They are always polite, helpful and available for assistance whenever it is needed. This particular Tisol location is also very clean, spacious with many of the available canine and feline foods, treats and equipment available on the market. Prices are competitive (some might be a little more expensive than competitors), but one can find anything and everything in one trip here. What I absolutely love about Tisol is their return policy. Never have I had an issue with any returns or exchanges even if the tag has been removed. They are very lenient as long as you have your product and receipt. Feel free to bring your dog(s) shopping with you. It's just as much as an adventure for them as it is for you. Staff might also spoil them with treats as they exit (with permission, of course). Store hours fit anyone's schedule and it is easily accessible via Grandview Highway with plenty of free parking stalls to go around. read more

My dog went here for his first ever groom with David he is only 16 weeks, when he was collected we were told he fell of the table when they were finishing up and he was limping. We took him to our vet and they confirmed with x Ray his 2 toes were broken on his right foot now has a bandage on his leg and is wearing a cone - medication for the next few weeks... no play time and limited exercise. No explanation form Tissol and no follow up after our vet run would not recommend. We were left with a huge vet bill and a very sad puppy!!! read more

So loving the Tisol stores. What is there not to love, they are local, friendly & knowledgeable staff, clean stores, great prices that are actually cheaper than the box stores and all the brands you want including raw food. I love going in and looking at all the fun toys for the canines and felines. One must get toys.. the pooch is bad as he gets to pick out what he wants. Can you say spoiled! The meowzers are happy when wheat grass is brought home or some cat nip. They aren't picky they just want their goodies too. My favorite thing about this store is the fact that you will not find animals for sale. That alone is a store that I can support. I will not even walk into a pet store that sells dogs or cats unless of course they are rescues. But unfortunately those stores are usually more expensive and most times the staff are not knowledgeable about the products they sell. Tisol is where I go for my canine and feline needs. read more

TISOL ROCKS. Awesome store and great staff. The staff are helpful but don't follow you around and demand to help you. If you ask them a question, they definitely know the answer (or if they don't, they will find out). I went into another location (Market Crossing) for a specific brand of chinchilla food but they only had a bulk bag. The staff member helping me called 2 other locations (including this one) to find out if they had a smaller bag. When I got to this location, it was HUGE. I didn't know where to start looking. The staff immediately greeted us when we walked in the door and gave us a few moments to look around in awe before they asked "Can we help you with anything". I asked where the chinchilla food was, and instead of just pointing me in a general direction or down an aisle, the staff member came out from behind the counter and led me to it. Turns out, she was the one who picked up the call from Market Crossing and does the inventory ordering, so she knew without a doubt they had that brand in. I ended up buying a bulk bag (25 lbs for $22.50) because the smaller bag was 2.5lbs for $11.50 (approx.). read more

This location is my favourite Tisol location. The stock has changed since Tisol was sold. They don't carry a lot of the products they used to carry. The staff are generally very friendly and willing to help. My dog always gets treats when she goes inside with me. read more

Edit: Changed from 4 star to a 5 star due to even further service through this review. Thanks for the eagerness to help me get what I needed. Original review is below -- The pricing is cheaper than a Bosley's and it's a lot larger with more variety if you're shopping for a dog or a cat. I pick up a bag of Orijen every couple of months for my furballs here. They always have it in stock and the staff always ask to make sure I don't need help carrying everything to my car. The only issue I have and why I'm knocking off a full star is because of their small animals section. I was looking for an exercise wheel for my rodent while I remodelled her home, and unfortunately couldn't find what I was looking for. I found a ball, but she already has that. The cages were quite pricy and the straw/hay huts were too expensive for their size. For small animals, I can't recommend them. Parking is great at this location as they have an entire lot at their storefront. I've never had trouble finding a spot. read more

Unfortunately Tisol is not the amazing store it once was (prior to being taken over by big corp Pet Valu). I wouldn't mind overmuch if they'd kept the same products, but alas, not meant to be. What made Tisol a great pet store was that they carried products you couldn't easily find elsewhere. They also carried quality and excellent nutritional products. Gone. No more Orijen treats, no more OdourLock litter, no more awesome kitty beds, and so on. My understanding is that Pet Valu could not get the big discount they wanted from the aforementioned manufacturers, so they dropped the product lines. Thankfully I found Long Live Cats & Dogs on East Hastings, and while they are a small shoppe, they carry everything I used to buy at Tisol. AND their staff rocks. read more

Very disappointed that they've been going downhill since they got bought out. They've stopped carrying many of our favourite products, so we've reluctantly started shopping elsewhere. And they don't host bunny agility anymore. read more

I really want to teach the cats how to use the toilet, Tisol sold me the kit and said if it doesn't work you can always bring it back. This kind of helpful service is one of the reasons why I love (and the dog loves) shopping at Tisol The store a good size, not a giant warehouse but a good open space that will give you and your pet plenty of room to shop. Stock is well organized and it's easy to find the things that you are looking for. They carry most premium brands of food and they have a large freezer section for frozen raw food. Prices are good, the cat litter I normally purchase is $9, the same bag at PetSmart is $12, after I noticed this the larger pet chain stores lost my business. The other small but nice to have feature is a pet scale. I use this from time to time to track the amount of food the dog is eating, much more accurate than a home scale. The real question is, did the cats learn how to use the toilet? Not at all, in fact thanks to the foiled experiment they discovered how to use the toilet everywhere else, like the master bed! Will I return the kit? No, knowing I could return it makes me happy. read more

5 and 5 and even 6. Where to start ...... The place is huge with plenty of choices for your pet from frozen raw food, canned or dry food, pets, bed, ... The staff are super knowledgeable, takes time to understand and help you. And the best of all, you can buy anything, and if "your little baby" doesn't like it, you can bring it back. YAY !!!! My new favourite pet store. MIAOUHHHH !!!! read more

The staff were so friendly and helpful! They had a great selection of cat houses, scratching posts, and platforms that were very reasonably priced. While it's true, some toys were pricey, others were not. Just keep looking around, you'll find one in your price range. One of the staff members even helped me by carrying my cat platform to my car & loaded it for me! Thank you!!! read more

If you like a store enough to buy it, why do you change it??? Just look at how the reviews have plummeted over the last few years - that tells you everything you need to know. There is no pride of ownership or willingness to offer stellar customer service and product. Updating my review. I would give it one star not because it's lousy, but because it took such a plunge from one of the best retail stores of any kind to something mediocre. At the moment I'm unable to amend my previous review... Yes they do still do rabbit agility I believe and greyhound rescue. On to the review... What a disappointment to find out that the new owners are affiliated with Bosleys. I've noticed such a decline in Tisol since the change of ownership - and all in all my years, the staff especially at the Grandview store were exemplary, absolutely the best ever ANYWHERE, outstanding customer service, and the store a delight to visit. After the change the first thing I noticed was the staff gradually changing, I'm assuming that means either they were laid off or they decided to leave (and if it were me, given the changes, I would leave, too). The former staff were incredibly informed, and as an already informed pet owner, I sometimes I felt I should be taking notes when listening to their information. At any locations I visited recently, I just don't see staff like that anymore. I suspect management and ownership think it's only a pet food store so top-notch staff ($) is not a requirement, and they're forgetting that pets are family and we need knowledgeable, reliable people we can consult. The first time I had a staff not able to answer​ a fairly​ basic question​ I knew things were in trouble​. One unfortunate thing I've noticed is how badly the stores smell now. Prior to the change of ownership there was no such smell. You would think that they're keeping animals for sale there, but they aren't, so I'm a loss to explain it. When I brought it up to one of the staff they seemed surprised. The third most annoying thing for a day-to-day basis is what marketers *think* is a good idea: rearranging the store. I have yet to meet ANY customer who appreciates things being moved around. No, we do not buy more stuff because we are forced to walk past it. So, yes, now I find out some of the changes in-store are because they are trying to make it more like Bosleys. Why? There already are lots of Bosley's stores. I shop at Tisol because it's NOT Bosley's. My experiences at Bosley's are poor product selection (which one can see happening at Tisol since the change of ownership) and absolutely abysmal customer service. I would never shop there again! I see from one of the other reviews that so-called Pet Valu sells animals. No animals was my first reason for shopping EXCLUSIVELY at Tisol. ANIMAL SALES IS A DEAL-BREAKER. It's time to look elsewhere, and fortunately in Greater Vancouver there is lots of other competition. I cannot say how disappointed I am that what was the best retail store I've *ever* dealt with became so crappy. PS: thank goodness for online shopping, I just realized another item I used to buy there that was very affordable, was discontinued and replaced with items three times the cost. And retail wonders why they're dying a slow death. read more

Really love how spacious this store is (is it because they carry less products now?), compared to it's competitor down the street. The staff are much nicer and more helpful as well. Had a really lovely lady (Cassie or was it Cassidy) assist and answer all my questions. Very patient and very much a pet lover. She is bringing back stellar customer service to this store. I love the brands that are not found elsewhere, although there appears to be less nowadays and the prices of some things have increased a bit. The products appear to be healthier for the pets as well, except for those bags of unhealthy Beggin' Strips I saw on the discount wall. PLEASE DO NOT carry Walmart type pet foods. That's why we come here - for healthy wholesome pet food, not food riddled with chemicals and poison. read more

Awful since the change in ownership. My dog died and I tried to return an unopened bag of kibble with the receipt a few weeks later. NOPE. Manager refused to take it back. I seriously have no words for this - ever heard of a store refusing to accept a return like this? Yeah, me neither. They even used to take donated food, opened or unopened, to give to shelter dogs and apparently no longer do this. I was just wanting to not stare at a 25lbs bag of food reminding me of my dead dog, which will probably expire before I'm ready for a new furry buddy. The last few times I had shopped here the staff had completely changed over and looked generally unhappy. Not to mention the shelves have been lacking since the buyout. Heed these warning signs when you see them! The family-run feel of a pet store that stocked high quality and hard to find food/products was what made Tisol exceptional. Now, Tisol won't even accept a reasonable return of unopened food they sold me. read more

Although I've moved quite far from this store, I will make the trek here for the great service. I recently went to find a new food for my dogs due to a recent lawsuit against their regular brand (and because my guys weren't eating the new formula from their brand). The manager and assistant manager spent a lot of time explaining to me the various brands and benefits of each. They listened to my concerns and were honest about what they personally love/disliked about different brands. They even offered to special order a brand that they no longer carry for me. Out of all the pet stores I have been to, this location has always offered the best selection of premium dog food, and all of their staff are extremely knowledgeable and willing to go the extra mile. Totally worth me driving 30 mins to just get dog food! read more

Super friendly and helpful staff! My wee pup is a rescue and is terrified meeting folks but the staff at Tisol were able to make him comfortable enough to explore and meet other dogs/humans in the store. Not only that but they went above and beyond in helping me find the right harness and gear for his needs. Every time I go to this location I have such a positive experience. I will continue to shop here! read more

Tisols was bought out by Pet Valu, as I noticed that was the name used on the credit card transaction for a purchase in December 2015. Their January 2016 prices for pet food are no longer competitive. Boo! read more

Not overly impressed with some of the staff at this store, but ultimately management is to blame for that. I find the Burnaby location to be much better. read more

I actually did check in a few times with the staff in the store. It was the same, the dog food was on sale but not the cat food of the same brand. Your web site has been up for some time now and that was one of the things I asked the staff is where are the sales for cat food on the site? "Under Promotions". Nope, not there. That was over a year ago, I just looked at your site and again the message under Cats is "Sorry, no specials are available at this time. Please check back soon." It's 2015, I check online prices before I go shopping anywhere. I'm not going to drive all the way over to see if you have anything on sale when I can just go to the Pet Smart web site. Your prices are just in general higher and the family run business thing is a bit silly, like somehow you don't have to be competitive? Ma and Pa sitting behind the counter worried about feeding the family of 8 kids? And that's my problem why? I think you nailed it, you just keep priding yourself on your "offerings" and don't you worry about being competitive. Your comment "we are not focused on competing in the grocery brand arena by undercutting our competitors with short-term sale prices" also reads as we are not interested in your patronage unless you want to buy our ever priced boutique line of cat foods. I'm not sure if you were trying to be condescending but there is no shame in buying "grocery brand". You don't even have to undercut your competition, just match them. The retail world revolves around sale pricing and competition. I go to the shelf, pick up the food, take it to the counter and pay. I'm not sure why I should pay a premium price for that privilege. Just be careful not to fall off of that horse of yours, it seems pretty high. read more

I get my raw dog food here, prices are somewhat high but has what I need, wish there was a program for raw dog food like they have for kibbles read more

Love this place. Best service. Good prices... Close to home. Lots of parking. Lots of amazingly genuine life fulfilling products

So far the best experience I've had in a Vancouver pet store to date. The staff is very friendly and the gentleman who helped me was really great providing a recommendation for a cat food that would suit both my cats' needs. The store is exceptionally clean and spacious. I don't know why I never checked out this location sooner. read more

After finding out more about Acana's loyalty program, I have to stand corrected but also state that I was given incorrect information by Tisol staff. Acana's loyalty program is actually for 24x months and not 14x months as Tisol staff indicated. In fact, Tisol set the 14x month timeline and this was set at the management level and not communicated to Tisol staff, therefore their staff incorrectly told me that Acana had a 14x month timeline for their loyalty program. I find this very upsetting as not only was I given incorrect information by 3x Tisol staff but they actually did not know they were giving me incorrect information until I spoke with an Acana rep directly. Secondly, if Tisol is setting these timeline for their new computerized tracking system, its Tisol and not the brands, that's forcing customers to purchase products to be 'loyal'. This is completely unacceptable and wrong! A loyalty program is not about being loyal for a set period of time, its about being loyal for a long time! Tisol do the right thing, and correct what is wrong! read more

I went to this location looking for WellyTails All Natural Health Solutions Cat Vitality Supplements. They didn't have it in stock (they usually don't and have to order it) one of the clerks was trying to convince me to buy the dog version of this product saying that it was the same product just in a different bottle with a dog label on it. I was getting so mad at his ignorance that instead of arguing with him I headed for the door and leave the store and never come back. A little education for the employees is needed and should include: 1- know your products 2- don't argue with the customers, have these guys ever heard that saying: "customers is always right" My cat could've die or got sick eating supplement intended for dogs!! read more

I don't have a problem in going to this store as it's on the way back home. If they closed the loyalty program to the Arcana dog food brand that i buy every time i shop there, then i would not go there anymore. read more

Can attest to the customer service being extraordinary and great. Reading some of the 1-star reviews about Tisol being bought out by Pet Value, increased prices, etc. is a bit discouraging, but that's just the business side of things. The Tisol employees, aka the people at the bottom of the corporate ladder, are very friendly and helpful! It's too bad that stuff like this is happening to the company, but nobody can really do anything about that... read more

I've been in this store 4 or 5 times since I got my puppy and I have been very impressed with the service. The staff is always friendly, the store is clean, spacious, and well organized. I bought the wrong size collar and they put one on hold that was on sale and exchanged it 2x when I had issues with sizing. Also, I was looking at the various type of food, the associate came and asked me lots of questions and told me about what portions I should feed and and was very knowledgeable. I highly recommend! read more

My doggy daddy and I moved from Downtown to this East Vancouver neighbourhood. I was concerned that I wouldn't be able to buy the frozen raw dog food for our fur baby but Tisol carries Red Dog Blue Kat! They don't carry the size our dog needs but with a quick phone call to this store, they order it for us and it comes just a few days later! All we need is to wait for their phone call, go into the store, let them know our name and what we ordered and they go into the back and bring it to the cashier for us! Talk about convenience and service! read more

This store is fantastic. There are so many great parts of the shopping experience that I would highly recommend checking it out. First, my local store is on Grandview between Rupert and Renfrew so is pretty easy to get to, but also has lots of great parking, a huge bonus for me in my silly large truck. Then you enter the relatively unassuming store and it is larger than you might expect, with open lanes and products laid out so you can easily find and compare them. The store is clean both in layout and upkeep which would be no easy feat with the semi-renovation that is going on to set up a, wait for it, veterinarian's office on-site! The prices are reasonable and it wasn't overly busy or crowded like some stores. One of my favourite parts was the wide selection of both standard and innovative products and there are at least a few different brand-options to choose from in most categories. (For example, you can find a huge offering of various Kong toys that you might never have seen before but you also have three or four manufacturers of just "durable tennis balls" to choose from.) Finally, the sales staff were incredible. Though not pushy, I was well taken care of and assisted in my purchases by Leah (sorry if I spell the name wrong). She was knowledgeable about the products and made some great recommendations. I need to get a new kennel, bed and some more chew toys; so my pup and I will be heading down there again tomorrow. read more

The staff here are amazing! They are kind and knowledgeable. If they cannot answer your question they will find out the answer to the best of their ability and will probably remember who you are so the next time you come in they can tell you what you need to know. It is obvious that these people not only care about their job but enjoy it as well. Thank you Tisol Granview for making my experience a pleasant one! read more

Tisol - This is my Great Dane/Mini Pinscher who always has a smile when I come home from Tisol! - Pet Stores Near Me - Vancouver, British Columbia

I was overwhelmed by how knowledgeable thier staff was!! She was able to answer every question I asked and gave me recommendations to great products! After I left the store I Google to double check so I know the info she gave me is true too! Clean spacious store. They have the top brands for dog food! I highly recommend Acana~ my 2 poms loves it~ I got the Lamb one for them~ read more

I was sent here on a recommendation after trying 3 other stores looking for an outdoor shelter for my cat. Not only did they have exactly what I needed, they had great customer service, and stickers for my two year old son. This is definitely my new go-to pet store in Vancouver. read more

The Grandview location is conveniently located, and has ample free parking. The staff are always helpful, and have been very knowledgeable. We have had needs for alternate methods to care for our aging dog, and they have put through our special requests, and contact us when the product arrives. They have a large store, with a ton of selection from food, treats, toys, raincoats and rehabilitation powders. Worth checking out. read more