What happened to this place? They got new manager and the staff went stale. They had an amazing crew a few months ago friendly, bubbly and helpful to you walk in to a bold stale "hi" from someone randomly standing and staring at the door or from someone behind a laptop on the counter. The interaction isnt the same, was told about shifts in staff. I expressed the concern to the new manager who seemed unbothered but his personality doesnt really fit the neighborhood vibe. Good luck if your store stays open with the new manager and stale staff. Disappointed. read more

Yes!!! I came out of my way because the staff here truly care about you & your pets. Not my first visit here, but this last visit 2 days ago solidified this top-notch experience. I walk in to get a big cat litter pack (like 28lbs, throw it over your shoulder kind of bag). The (I assume) manager (maybe owner) was standing near a till that had what I assume a tech contractor working on...I only noticed after I asked if this register was open, and manager/owner said "of course!!!" I didn't realize the tech guy bc usually this location has both tills open, which they also did prior to my recent visit. They ring up my bill then ask me if I need assistance, and of course I politely decline bc I am parked in the free lot around the corner, a bit of a walk but hey, free! Am I right?!?!? The manager/owner says "not a problem! Our lot??? Let's go"! The cashier grabbed the litter pack like it was styrofoam and proceeded to walk out with me honestly like a 2-minute walk with a heavy bag. We chatted & he was like "I don't mind bringing things out to cars because I get fresh air and sunshine", then I'm immediately taken back to my years of working retail, vying for any chance to do a carry-out (or even garbage run) bc you get "outside, RL time". Well, both the manager/owner (?) and cashier were absolutely lively and I will 100% keep coming back here for my pet's needs as A) Free parking, and B) Best staff & management ever!!! read more

I don't normally don't bother to write up on well reviewed places but I've had some really positive experiences with Tisol so they deserve some extra love. Adopted a dog a few months ago and though I've wanted one since I could spell "dog" (my early 20s?). Actually getting one happened unexpectedly quickly and I needed some advice obtaining all the things a city pooch needs. What I found really helpful was their knowledge of more natural foods and treat products such as raw dog food, raw bones and chews like naturally shed antlers. You get the feeling that everyone that helps you in the store genuinely loves and cares for animals, this isn't just a "job" for them. And really, how good does that make you and your pooch feel? Pretty good I tells yas. read more

Tisol - Stylish sweaters for chilly days in the park. Look at that face, clearly he loves his sweater and his swing! - Pet Stores Near Me - Vancouver, British Columbia

We bought a name tag for our new dog which was inscribed with her name and our phone number. Within two days the tag had broken off. I asked for a replacement which the manager refused. When I contacted the company they said the same. Either the tag was defective and broke off or possibly they often have tags breaking all the time. I was very unhappy that they wouldn't replace the tag; very poor customer service. I would not recommend this store. read more

This is the best pet store ever (in my opinion). I once bought a dog halter for my puppy - they said when little dude got bigger all i had to do is bring it and the receipt back to trade in and get a bigger one (which i didnt end up needing). We travel here from Marpole (70th/oak) to this location for kitty food etc. And did you know that after so many bags of cat food you get one free?! Staff here are super helpful. read more

I echo the sentiments of other peole that have reviewed this location. While I have been a customer here for over 3 years, I have found their customer service hit and miss, with a mix of rude and unpleasant, confrontational and defensive, and the occssional smile and happy employee, willing to help me out. Tonight I had yet another unpleasant experience with both an employee and the assistant manager. While explaning a store policy to me, they both felt the need to talk to me with hands up and high tone, to which I then felt ganged up on and attacked. I will be taking my business elsewhere. read more

Yup Im a fan... Almost all the staff (but one) are great here, especially the manager who remembers my dogs name every time we come in and always treats me and is very friendly and helpful, But you know what, I dont remember his name. (red curly hair) Huge selection of everything dog & cat stuff. Good quality food and gear.. Prices are pretty competitive and cant complain so 4 stars... read more

I highly recommend this location. The staff are incredible - knowledgeable and always welcoming to myself and my little furry child. The selection is wide for food, treats and toys and if there's anything you don't see and need or in my case, want for my spoiled pup, the staff would be more than willing to find and order it for me. We are so glad to have this store and all the staff in the neighbourhood! read more

I really like this location. I find the staff to be very helpful and friendly. They have a great return policy. If your pet doesn't like it (new food) you can exchange it for anything. I was annoyed that not all the employees know the return policy, whuch makes it an awks situation. Perhaps they were new though. Anyways, I absolutely recomend this company and location in particular. read more

About the time I felt I was a little too old to eat cereal for breakfast, lunch and dinner (read: post-university days) I decided it was time to make the switch for my furballs as well. Now my spoiled little ladies (crazy cat lady alert!) eat only raw. I usually make the trek out to a butcher for their eats because it tends to be the most economical but when i'm in a pinch, Tisol to the rescue. They carry a great line of raw food by the name of Red Dog, Blue Cat that's always on-hand when it's one of those weeks where I can't get my butt in gear to get to the butcher. It's a little on the pricey side at a whopping $2ish per 1/4lb but the meat is ethically sourced and it's pre mixed with pooch or kitten friendly veggies & salmon oil. PLUS, they have some seriously exotic sounding options like kangaroo if your furballs are on the adventurous side. The staff are friendly and they have all the other usual suspects when it comes to all things pet. BONUS POINTS - I checked in and scored a free pack of organic dried salmon treats. Woop! read more

I am so thankful to have a good pet store in the area. The staff are awesome and are generally knowledgeable about the products they carry. I get the impression that most the staff there actually like and enjoy both animals and working there. I am always greeted when I come in and asked if I want help when I do things hold up two different bags cat food and appear puzzled and/or confused about which is better, or say things like "I don't know what a Furminator is, but I've been told I need it". They have a good selection of higher-end cat food (IGA next door carries the supermarket varieties), and a great selection of toys your cat will probably like. Due to the size of the store, the selection of things like pet carriers, scratching posts and beds is rather limited, but the staff have called the larger Grandview location for me on more than one occasion for a different sized carrier and bed. They'll also help you carry dog food or kitty litter to your car, if you have one. read more

Just got back from a random "why not" stop at mid main's largest pet food shop and I've got to echo all of the positive comments made before me. Tisol is big~ish, super clean, and filled with staff that were still chipper and pleasant 20 mins before closing! I went in thinking "hmm well the pup needs a new leash" and walked out with arm fulls of other stuff because the selection was so good and well laid out. A real positive taking from our visit here tonight is that they have a full offering of Raw dog food products in a range of flavors close to and if not equal to what I've seen elsewhere. read more

I have always had a great experience at this Tisol. I actually like that it is smaller than some of the other locations. It makes it a bit easier to find what I need and feels less intimidating. Also, if they don't have an item, they will call one of the other stores and have them hold it for you. I have not had any issues with any of the staff. Some are more helpful than others, but that is the case any where you go. read more

I have been going to Tisol to both Vancouver locations for years. Very awesome folks. They seem to hire to kindest staff. I've never run into and issues. When i have had to return, once, a costly item, and then food my cat wouldn't eat, they were super easy going about it. Keep up the kind, animal-loving coolness! read more

The staff at this location and others are very helpful and can answer most/all pet questions you may have. I have never had a bad experience with them and they have provided me free samples when I am looking for a new food and even offered to let me return something that didnt work for my pet even after it had been used. You can tell the staff care about animals. I will never shop anywhere else for my pets! They also have dontation boxes for the animal food bank. read more

This is not my usual Tisol but I just happened to be parked right in front and I needed dog food so I took advantage of the situation. I was greeted at the door and was able to locate the premium dog food brands in the large, bright store with very little difficulty. The only deficiency that I could see was in the cash register area. Bags of kibble are big and heavy and Tisol's counter, which had a lot of sample crap on it, is comparatively small. If there is someone at the cash register with large bags of food or crates, then there is no counter space for you to lay down your heavy purchases. I am strong and could manage, but the older lady buying all of the cat food in front of me had a struggle. This Tisol has almost everything a pet owner could need. read more

Really great staff that are friendly and very helpful. I've found Tisol to be a little inconsistent with their stock availability, having had to go back a few times just to get one thing. FYI: check in at every location! They give you a free pack of dried salmon jerky! read more

I used to come here a lot back when I lived in the area. The staff are always nice and would try to feed my bunny some grass, which he wouldn't eat, but I think it' was because he was shy. Anyway, they have a good selection of bunny food and hay, prices are reasonable and they give treats to doggies that come in! read more

This is my go-to place for dog supplies (and fish food, in a pinch). They're just a few minutes away by bus or car, and they stock my brand(s) of dog food. I say (s) because I recently switched (Go Naturals did two significant price hikes in a few months) and the staff at this location were great about helping me winnow down my options to find a new food. They had a promotion for Fromm, so I tried that and my dogs love it - however, it's still un peu cher, so then they recommended a new, Canadian, brand called Satori. They gave me a sample and I may switch to that one on the next bag. Not that my dogs are picky exactly - well, Little Dog is picky and mostly likes fish-flavoured, i.e. fish-smelling, dog food and I am allergic to eating fish and smelling it makes me feel like puking, so I cannot handle feeding her fishy food and we're trying to find a compromise... I am interested in feeding them very high quality food, but I know there is high quality food available for less than $70 a bag... and the staff at Tisol are happy to help me figure it out. They also have the most important fish supplies (including frozen blood worms for spoiled bettas and platies like mine), dog toys, bird supplies, the full range of cat stuff, wee-wee pads and other training aids, thundershirts for anxious dogs, and a small selection of supplements (Little Dog and I sometimes reach a consensus when I sprinkle her food with the garlic & nutritional yeast combo that I buy here). October Challenge 11/31 read more

I really like the Tisol stores. They stock very good quality food and accessories. For those of us that are concerned about what our pets are eating, and what kind of litter they use, Tisol has a great selection, that is ever expanding, of good, healthy and safe alternatives to the regular stuff. And the prices are very fair. The corn based cat litter I get is the same price (roughly) as it is at PetSmart. I was very impressed with their treat selection yesterday. They have many kinds of cat treats now that are labelled grain-free, so you aren't feeding your cat a bunch of useless filler. I also like the containers of bulk toys, like crinkle balls. They are the only store around that carries the cat food I use which is all natural and locally sourced with the proper proportions of proteins to fats and fibre. Their staff are friendly and helpful, too. read more

As far as pet stores go I have to admit that I've only ever been to a few in Vancouver. Tisol though, is simply fantastic and definitely rates a mention. Everything you could possibly need for your cat, dog, bird, hamster, rabbit, or fish you'll find in this store. The servers are also very friendly and many times I have asked for their advice that has always been knowledgeable and helpful. I like to come to here to buy my cat food. Tisol stocks some of the better, more protein-rich brands that you can't find in ordinary supermarkets. I also love their tactile rugs and pet beds. I bought my two babies a silky soft rug each that they absolutely love. They now sleep all the time, instead of just most of the time. read more

In my Christmas forgetfulness I neglected to get my cat something...bad pet owner...and so I headed off to Tisol as it is just down the street from my place.. I looked over the pre-made stockings that contained some tined food, catnip, tops and such...a good deal at $7 but not quite right for my princess...instead I picked out a few individual items that I knew she would like...and toys that weren't too garish to have out in my home....she LOVES her cat nip and I was advised that the spray cat nip is very good for the addicts like my sweet Gromit...I was given a suggestion from a gentleman in the store...everything was rang up in a flash and I was on my way to stuff her stocking!!! read more

Although I've been coming here for years, it hasn't always been my first place to go, simply because I was down in the West End and not exactly close to it when I was at the "Damn it, almost out of cat food! stage. It can also be a bit of a pain to haul a big-ass bag of cat food, as well as tins of wet food all at once on transit. If I've been in the area, and was getting close to being out, then I'd go. I'm now living a lot closer to Main, and Tisol, happily is in my walking-distance neighbourhood. The staff are always friendly, helpful, and the prices are good. Not to mention they have a very good selection of quality food, which, for me is a definite bonus as my boy in particular, can be a wee bit picky, and I'll admit, I've spoiled my cats, but hey they had hard lives before I got them, and they deserve a bit of spoiling!) . This place is definitely going to be my go-to kitty grocery store now. Nice folks working there, good prices, quality products. read more

This location is very busy. The store is small and cramped. Sometimes their treats are a dollar cheaper than some of the other locations. Parking isn't the greatest on main st and not free but you can park at IGA and walk over. read more

For a small-ish store (read: not tiny but smaller than the giants like PetSmart) they have a really good selection of premium cat food (can't comment on the dogs). Their big cans (12oz I think) of Wellness brand food are $2.79 - the cheapest I've been able to find in Vancouver as yet! In terms of accessories (ie. cages, bowls, scratching posts) the selection is limited, however there are plenty of toys to suit your feline's fancy! My kitties personally love the tunnel I picked up here for about $20. Staff are friendly, and have been very helpful when I was looking for suggestions for new food and litter. Tip: Check in on your phone for free Snack 21 Salmon Snacks! read more

Friendly staff always willing to help. If they don't know the answer to your question they will around their co workers for help. Good supply of treats!! Not many costumes or Toys compared to Pet Smart, but that's ok. Good selection of wet/dry food. Usually quite busy and I appreciate that they are never short staffed! Prices are good, cheaper than Bosley's sometimes. read more

Tisol has been friendly and accessible for years on Main St. I prefer it to other pet supply shops because of the easy going, knowledgeable staff. My cats all seem to have some sort of neurosis and weird habits, being rescue cats, yet the staff are always helpful and kind when I present them with problems to be solved. The cat toy selection is the greatest, even for my current street smart furbag. Crinkle balls! read more

I am so disappointed in this store. It claims to be a wonderful local store. I bought a buggy for two dogs i was going to foster. They were adopted two days after I had them. This buggy cost me over $200.00 . Which was fine if I had the dogs. I was told I could not return it. The manager on the floor , some blond woman, said she would take my number and have head office call. That was a month ago. All other pet stores I called, take back buggies. Tisdale claims it is not sanitary. Even though it has not been used. I am just a local, that helps to foster dogs and am on a pension. $ 200.00 is a lot for me to keep an unused buggy on my patio. The least, they could have done, which we did in my line of work, is called me back. I see there are many statements about rude staff. That manager, treated me like I was a fool. read more

This is such a convenient Tisol location, right at Main and 14th. They carry pretty much everything I could ever need for my cats. From high end to low end food, litter, toys, treats, furniture, collars, health stuff and more. The hours are also pretty good, they're open until 9 almost everyday. Some of the staff could be friendlier, but other than that this store is great. read more

A decent pet food / supply store. It used to be my favorite pet supplies store till the changes they made to the brands/selection of products they now carry after having merged? with petvalu. A bit of a compromise to the line of products they now carry. Though the selection of food is about the same. There appeared to be price increase as well. Otherwise, customer service is still excellent! and I would still come for my pet supply needs. read more

I popped into here on moving day to pick up litter and a snack for my stressed out cats. In my hurry, I assumed Tisol would be open when I got there-- lucky for me, I got there a few minutes before closing time, not so lucky for the staff. They seemed to be having a hard time communicating to customers that they would be closing soon and a few members of the staff seemed to be getting frustrated (judging from the looks they were giving one another and the tone with which they addressed customers/other staff members). Having worked retail, I get it, it sucks when people come in at the last minute but it's totally manageable if you're assertive and speedy. Observe the clock and be direct, don't roll your eyes and make passive aggressive comments to your co-workers. As for the store itself, rather than the staff, I didn't have much time to browse but I can say I couldn't find my usual brand of cat litter (which is fine, I'm not married to it) and had to switch to something organic and made of walnuts. Like I said, having to grab something different doesn't bother me much and I've been meaning to switch to something more eco friendly, but my cats don't seem to pleased with it so I don't know if I'll stick to it. They did have a lot of cute pet beds so I'm planning to come back and have a proper browse soon. read more

Just before Christmas I bought two Dog toys ( stuffed animal Clean earth toys ) I have two rescue dogs one big one and one small one ... I presumed since they were dog toys they would be safe to play with but they didn't have them a week and the stuffing was falling out of them ... and I'm not sure if they ate any of it but I was concerned they may have ... I called the store and complained and I wanted my money back ... they refused and said they don't do refunds for that kind of thing and if I wanted to complain I should write to the manufacture .... they put me on hold for a long time then came back and said no refund and maybe I shouldn't buy those type of toys again .... they were very rude, I will never shop there again. read more

First time here and it was a pleasant experience. Staff was friendly,approachable and knowledgable. Highly recommend it.

I'm sure this place has its share of "crazy cat ladies" coming through the doors, but I myself am a crazy bird lady. This Tisol location doesn't have as large of a parrot food/toy selection as Petsmart, but what they do carry is generally better quality. Most importantly, they carry ZuPreem pelleted bird food, which is what most of my birds eat and can be sort of hard to find, especially when most grocery stores that have a "pet" section actually only have a "cat and dog section", or actual pet stores that have the usual One Kind Of Seed Mix In Several Different Bag Sizes. Crazy bird ladies/gentlemen, you know what I mean. This Tisol has bulk seed mixes available, and if you're caring for an entire aviary they have gigantic bags of seed (over 20kg) at a decent price. I don't know anywhere else where I can find Sunseed brand, specifically the Vita Small Hookbill formula, which is fantastic if you've got birds of varying species and sizes on the smaller spectrum that might give you the evil eye if presented with the ubiquitous "Budgie Mix" just because your smallest bird happens to be a budgie and you were too lazy/cheap to buy five different bags of food. The staff here have been friendly, knowledgeable and easygoing, and I've never experienced otherwise in the times I've visited. I would give 5 stars if they had a little larger bird toy section. edited to upgrade the rating to five stars: first of all for such a speedy response to my review by Tisol and their helpfulness. second of all, I have recently become a Crazy Bird AND Cat Lady with the addition of two kittens to my household; Tisol has the best price on Wellness cat food that I can find in this city. Thanks! read more

I'm a long time customer and never shopping here again. I was told the litter boxes are final sale at the checkout. I paid, left the store, saw the litterbox in the light, turned around, walked right back in to exchange it (10 seconds after walking out) and they wouldn't do it. Nope. Nothing. Easy way to lose a long term customer that spend hundreds every month in less than a minute. For less than $10. What unfortunate service. read more

I was specifically looking for crickets for my son's new gecko. This store does not carry live crickets, although they suggested preserved ones in a can. read more

I'm a fan of Tisol stores, but whenever I come to this location l always leave frustrated and annoyed! Some of the staff are friendly, but I always get the same hipster cashier with her hipster attitude. Have fun being a cashier for a long, long time you damn hipster! Other than the damn hipster, the prices are quite decent and the selection is quite big. read more

I have been shopping here for over ten years and have been happy with the friendly service and the selection of organic products. We spend over thousand dollars each year for our pets and happy to do it, and happy to support a local staple. Recently my old cat has been sick and pretty stressed. We were told that the pheromone plug in works, so we decided to try it even though it was almost 50 bucks for the starter kit. She seemed to improve with it, so I decided to buy a refill the second month, and was happy to find a three dollar coupon in the original packaging. When I showed the coupon to the cashier, she said it was for US only, that it said so "clearly" on the coupon, that they normally cross them out with a marker but must have forgotten to do so, and NO, they will not accept the three dollar coupon for the 25 dollar refill.... Dear, Tisol, I used to love you, and my dog loves you, but it's just bad form to nickel and dime a loyal customer like this. you should have at least given away the little bag of treats I was also purchasing instead of asking, "does it change your mind on this because of the coupon?" Really? That's like asking whether you will not buy anxiety medicine for your kid because it cost more than you thought! Sometimes you gotta bend the rules to make it work for a customer, it's really disappointing. read more

I've been in and out of this Tisol several times over the past couple of years because we fostered cats for the SPCA and sometimes needed to pick up some extras that the shelter couldn't provide us. I never had any requests or anything that caused me to be blown out of the water by a pet store, but it was close to my house so I kept coming back. I've recently acquired a permanent feline friend with serious separation anxiety which hadn't been triggered in a while but I knew would become an issue with the departure of my roommate to Ontario for an indefinite amount of time. I did some research online and most sites told me to make a vet visit because only a pro would be able to give me some suggestions to minimize her stress levels when the unavoidable came. After taking her to a vet who basically shrugged and told me to consult with an animal behaviourist (aka a Cat Whisperer) and paying $75 to sit in a waiting room for over an hour with my incredibly agitated furball with claws, I went in to Tisol to see if they had any suggestions. The staff that helped me were right on the mark. I told them what the vet had said to me, they had a bit of a laugh, then they recommended a cat pheromone collar that would calm her down and last for 30 days. Although I was somewhat skeptical at first, I decided to lay down the $21 and give it a shot in hopes she wouldn't go absolutely berserk like she had the last time my roommate went out of town (and because my roommate was going away permanently this time, I wouldn't have been able to handle a permanently insane cat). When I first put it on her she looked a little dazed and sleepy, but after half a day she was back to her normal self minus her bad habits ie. night-time yowling, destruction of my couch, peeing in my laundry hamper, etc. Sure enough, after about four weeks the collar's magic wore off and she regained some of her nastier personality defects and became very stressed at the introduction of a new roommate, but the moment I put a new collar on her she was cool as a cucumber, stress free, yet still very much her friendly quirky self. This location is great because of the free mall parking right beside it and they carry a great selection of cat food and catnip. Their prices are pretty comparable to other stores and if I'm spending a little more on products, I'm saving money on gas. I'll be going here for as long as I'm in the area because they probably saved me hundreds of bucks in trying to root out some cat psychologist that would invariably just say, "Well, looks like this is just the way your cat is. Sorry." read more

Yup, I have to agree, the manager of this store is a really nice guy. They have a good selection of holistic kibble, and raw food. The other staff, in particular the girls that work here have major attitude problems, they are quite rude and unpleasant to talk to. read more