Serena is an excellent teacher! she is very patient, extremely knowledgeable and wants the best…read moreoutcome for you and your dog She makes sure you don't get frustrated and have fun at the classes. She's very straight forward and will let you know if you're doing anything incorrect. She is known to always have the best treats hidden in her pockets. Highly recommend!!

I've been taking my young terrier to K-9 Best Behaviour for about a year. The training has improved…read morehis basic skills but the best benefit has been the exposure to other dogs. I never have to worry about my dog encountering another in a negative way because he has learned to ignore when he needs to and socialize when he needs to. Classes are affordable and it's a pretty good bunch of people. Serena, the trainer knows her stuff. She is no-nonsense and straight to the point which works great for my family. The dog loves her too which makes it easy to trust her.

Anika is the most caring person I ever met and worked with. I had her help me with my dog back when…read moreI first brought her home in 2019 and I'm telling you she is the best.

Annika is patient, knowledgeable, and extremely intuitive with my little pup. I am so happy that we…read moredid our research, scoured the internet and other review sites to find Annika at Canine Connection. Everything she has told us on the 1:1 session has been extremely helpful and we love attending the puppy socialization classes. A majority of people I have met that have a well-trained dog know of Annika. Her reputation does not surpass her! Can't wait to see how Hashbrown continues to develop with the help of Annika

I started coming here for Agility a few years ago during the pandemic and it has been awesome. I…read morecame from another facility and initially was quite nervous we wouldn't fit in as the initial application required a demonstration video but it was fine and more to make sure we were registered for the correct Agility skill level. During the pandemic they followed Public Health Orders and always ensured safety was maintained for dogs and trainers alike. My dog and I were made to feel very welcome and it has been really great training both privately and in group classes. The group class community is very positive and encouraging - people clap for each other, cheer each other on or even trade videos of each other's runs. We also laugh at the silly things our dogs do from time to time. The instructor I've been primarily working with is Elisha and she has an incredible sense of humour, is an encouraging coach and is quick to identify errors and recommend adjustments. All the dogs love her as she often has the best treats for the most challenging obstacles. They have a good registration system in place where if you already have a spot in the class then you have a reserved space for the next series. Private lessons are popular also. Staff are very communicative and kind with questions. Bonus is that their payment system is through a business version of PayPal so I feel my credit card information is safe. I'd highly recommend this place if you're thinking about taking your dog here for training.

My dog, Molly, and I have been training with Julia at DogWorks in Burnaby for about four months now…read moreand we are having a blast! Julia is an excellent instructor, she explains everything really well, is very patient (with dog and handler alike), and has excellent tips and tricks. Whenever we're stuck or have a problem, she always has a good solution. She is truly an expert and a pleasure to learn from. I can't believe how fast Molly is making progress! I look forward to continued classes and fun.

Our family is so grateful for Sit Happens! Being deaf Frankie was impossible to recall and had…read morebegun to be reactive towards other dogs, including those on the television. After the first session with Jeff, Frankie was a changed dog! Knowing what was expected of him gave him the confidence he was lacking. He found his place in our pack and our connection with him has grown as a result of this training. Since Sit Happens we can take our Frankie most anywhere and feel assured that we can manage his behaviors. We love meeting up at the park with other Sit Happens graduates and practicing what we've learned. It's a great community. Thank you!

Our Story: We had acquired a 4 month old rescue puppy that…read morehad been neglected, attention deprived and under stimulated. So you can imagine the behaviours that followed. We met Jeff for our FREE consult. He greeted us with his own dog. Who put ours to shame. Lol. Jeff then explained his program to us. We were taken back by the fact that he used e-collars, as we weren't aware beforehand. HOWEVER, he was very straightforward with us and explained how it worked and how it is used as a training tool and not as punishment, and showed us it wouldn't hurt our dog. He was very professional and friendly. I laughed when he said that if we followed his program properly we could have a dog just like his. Now about 6 months into the program.. our pup is doing off leash work and we can actually believe that one day she can be just as well trained. Long story short: Jeff and Staff are all wonderful and knowledgeable. They are attentive and friendly and make you feel welcome every class. Regardless of the few negative reviews, Jeff is kind, professional, knowledgeable, and straight forward. He is always welcoming and makes a point of saying hi to you and your dog every class. Our dog absolutely loves him and gets so excited when he walks by to say hi. Jeff has such positive energy and you can see he truly loves the dogs. All I can say is absolutely worth the money. I would not train my dogs any other way from now on. Finally, if you have any reservations, just go for the free consult first. Give him a chance to explain his program to you. You won't be sorry. Amazing company! Amazing person! Amazing dogs!

Really pleased with Raise the Woof doggy daycare. Their online sign up, assessment and booking…read moresystem are user-friendly and keep everything organized. My dogs love it here! Nora is especially great, super caring and hands-on. There is an area for quiet dogs, active dogs and an adjacent outdoor space for their to get a bit of sunshine and to do their business. Overall it seems like a happy place for dogs and they are well looked after and cared for. I also like that my dogs come home smelling like themselves. When visiting other dog care facilities, the smell of urine and or bleach was overpowering. Glad to have found RTW.

My little hazelnut loves raise the woof. The owner, Andrea is so sweet and caring. You get pupdates…read moreon social media as they post pictures of the dogs throughout the day, which is really nice! Hazelnut has also boarded here and has enjoyed it. She has met a lot of great puppy and human friends here.

OUR DOG WAS ATTACKED AND SEROUSLY INJURED UNDER THEIR CARE. AND A POTENTIALLY DANGEROUS DOG ALLOWED…read moreTO RETURN!! Our sweet, calm husky was attacked without provocation and severely injured by another dog at Dogtown by Dog taxi Daycare two weeks ago. She's almost toothless so she couldn't even defend herself. We have been trying to reach a resolution with them but they are refusing to provide us with details on the attack. They will not pass on the bill to the other owners and are only offering partial credit for future services. But since the other dog is still attending daycare, we feel like we can't trust them anymore to keep our dogs safe. If it wasn't for our dog's size and thick fur, the bite could have been fatal. A smaller, shorter haired dog would have had their throat ripped open completely. We have been asking them to at least let us know a description of the dog so we can avoid them in the neighborhood, prevent another dog from potentially being killed and get the medical costs ($1100) covered as well as a refund for the prepaid passes ($1600) we have with the daycare. All they can tell us is that a person unaffiliated with the daycare attempted to enter their private outdoor park and that agitated the dogs. Our dog was resting, lying on the ground and minding her own business when the other dog snapped and went after her. They say it was misplaced aggression and over excitement so she became the victim just because she was the closest. The dogs had previously met and interacted with no problems. They say that the other dog is in private training, will be kept separate if we send ours back but is still placed in a smaller group of dogs at the daycare. What's the point of an interview and screening if a potentially dangerous dog with a bite history is still allowed to attend? It could have been much worse consequences if that aggression was directed at a small dog or a child. At the first call, the daycare told us we needed to pick up our dog ASAP but downplayed the severity, saying it broke skin but she'd be alright. We got the call at 3:30 picked her up at 4 after they had cleaned up some of the blood. By the time we could get her seen by the vet at 4:30/5 pm until they could take her in at 5:30, she was still bleeding all over the floor. They got her into surgery and shaved the area to see the full extent of the bite. It required a number of stitches and was about 5 cm wide. It was a deep puncture that the vet said ruptured the muscle on her neck. Our other dog witnessed the attack and he has been shaken up ever since. Both dogs are still traumatized and now quite reactive to other dogs, something that was never an issue previously.

tldr: Contact the city about cases of incident from this place before you sign up…read more It's been just a bit over a year since our dog was attacked at this facility and since no real resolution was made I thought it was best to post my experience. Our husky was attacked while at daycare in this facility, she had been sleeping in the outdoor space and another dog freaked out when a person entered and decided to attack. This resulted in our husky requiring sedation and multiple stitches as the other dog went for her neck. After the incident, we tried to get in contact with a manager or higher-level employee to see what was going to be done moving forward. What we requested was to ensure the other dog was removed from daycare and to pass along the medical bill to the other owner. The waiver signed explicitly says that you are responsible for the medical cost if your dog hurts another, so this seemed fair. We were informed that the aggressive dog was not being removed, so we told them we were not comfortable keeping ours there and would like a refund for our existing passes. Regarding the medical bills, and refunds every person we talked to said we'd have to talk to a manager. We called and emailed over a dozen times for a month. Every time we got a hold of someone they said no manager was available, but that we would receive a callback. We would then wait 3 or 4 days but would never hear back. Finally, we made a post within some of the community Facebook groups and review sites warning other owners that the aggressive dog remained at the facility. We also informed animal control that an aggressive dog was being permitted to stay within the daycare service. Within a day the owner finally called us, we went back and forth about how we felt it was reasonable to pass on the medical bill. The owner did not care about our requests or how our dog was doing and was only concerned about the reviews. He then blamed our dog saying it was her fault she was attacked because she was a husky and that we shouldn't have taken her to the vet. Finally, we came to an agreement that they would sell the other owner discounted services and provide us with the money for the medical bills. They still refused to refund our passes or to remove the aggressive dog, but it was a step. A month after this, they finally provided us with a third of the money. They continuously harassed us about the reviews and promised the money was coming. When the review was not removed they cut contact and we never received the rest of the medical bills or a refund for the passes. After all this, we continued contact with animal control as they were working to see if anything could be done. We found out from them that this facility has a history of poor management. Including a dog fatality due to heatstroke, and leaving dogs in boarding alone overnight, which resulted in neighbours having to rush in and free dogs during a fire. We also found out that the same aggressive dog that had attacked ours ended up attacking another at the facility about a month later. Since the facility knew it was an aggressive dog and opted to allow it to stay the city has now decided to move forward with a more serious case. If you are thinking about putting your dog in this facility, DON'T. Even if you believe I am biased (which I am) I implore you to reach out to the city and inquire about their cases pass and active.

I'm disappointed to post this. We had emailed this business…read moreseeking daycare and training support for our two dogs. I explained issues with recall and some other issues. The owner replied that they do basic recall, leash skills, focus and more, and that they could accept our dogs. We booked them in. On the first day we got an email about how the dogs had done and a video of them at the beach. They were wet and tired at the end of the day. That was the only time they went into the water - all other days they stayed on leash while other dogs went into the water. The owner told us that young adult dog training was starting one weekend and that we could book to join it for around $250. We decided to go ahead and booked the young adult dogs training through their website. We got no response to our booking so asked staff about the training and never ever got a response. One day after returning home one dog took a pee on the stairs of our building. Either she hasn't been out for a toilet break or shewas very anxious. The last straw was seeing one of our dogs restrained with a harness at the front and one at the back on the beach walk. At home at the end of the day she was not herself and withdrawn and seemed upset. When we raised concerns we were met with defensiveness and escalating anger over email. The owner criticised our dogs lack of recall and over excitement. Our dogs do need some more training which is what we told them about and they assured us they would help with. It's also why we went to Noelles in the first place and it's why we booked the young adult training. Noelles provided no training, despite saying that they would, and didn't respond even we tried to book it. We paid for 5 daycare days for each dog and used four and have received no contact about getting money back.

I worked here for a few months semi- recently. As someone who worked there, I can confidently say…read morethat they do not take as good care of the dogs as they say. The owner is rude to her employees, and they use methods such as shaking change in metal jars directly in the dog's ears until they are scared of the workers as a way to make them stop barking. They will also yell very, very harshly at them almost constantly. The reason why I don't work there is because I refused to take part in that. They will also put up to 25 dogs of all sizes and temperaments in one van for the daily beach walk, which exceeds the legal limit and results in the dogs getting in fights with each other. Again, as someone who worked there, please do not leave your beloved animal there. Your dog will be sad all day and will not get enough attention nor be treated appropriately. At first glance, it seems like a great environment, hence why I worked there. But your dog will only be let out once, and in the group photos they send, it's likely your dog won't even be in the picture. They use very outdated training methods, and it was incredibly hard for me to work there. Leaving your dog there is the equivalent of leaving your dog at an animal shelter.

I have an invisible disability and I hired Carol two years ago to train my dog to help me around…read morethe house. She realized early on that my dog and I would make a great handler team, and literally changed my life with this information. Now Monty and I have been certified by the BC gov't, and he goes everywhere with me. Carol is not only a great teacher, but a very empathetic and kind human being. Her passion and knowledge for dogs amazed me, as she could get Monty to do any behavior within minutes. If you are ready to listen, to learn, and follow through, you can change your dog's behavior in any way with the help of this company. Freaking. Amazing.

Carol is amazing. She explained things clearly and had my dog doing sit within minutes, which is…read moreamazing because he can be stubborn. Carol is fun to work with, for both me and my dog. She observes how we work together and then makes suggestions on how I should correct him. She truly knows what she is doing, and she is a great trainer. I highly recommend her!