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Bark N-Purr

2.6 (7 reviews)

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Petco

Petco

(54 reviews)

The manager at the Petco in Revere, MA (Zach) gave me one of the most unprofessional and…read moreinappropriate experiences I've ever had at any store. I came in with unopened items, valid receipts, and within the return window. Instead of assisting me, Zach told me he "could not do the return," said he "sees me frequently in the store," and even accused me of making "suspicious purchases" and "suspicious returns." I have a dog with serious medical issues and severe anxiety, so yes -- I've made two returns in the last three months. That is not illegal, not against Petco policy, and not grounds to treat a customer like a problem. His comments were completely out of line and carried an accusatory tone that made me uncomfortable enough that I had to bring someone with me. He then: Gave false information about my account being blocked Refused to use the transaction lookup Told me to "call corporate" for a cash return Walked away from me and refused to speak further, even while I stood inside the store on the phone with corporate and they were requesting to speak with him. Blocked a return that Petco Saugus processed instantly with zero issues Because he refused to do his job, I ended up with: An Uber to Revere and back for absolutely nothing. Another Uber to Saugus and back, which never would've been necessary if he had done his job. Hours on the phone with corporate and other stores. Time off work Stress, frustration, and uncertainty about even shopping at this store again For clarity: Emani and Jose at the Revere location were kind, professional, and actually tried to help. The problem is entirely the manager. If you want to feel respected or get basic help, skip the Revere Petco and go straight to Petco Saugus -- they fixed everything in minutes.

I have brought my dog to Petco for grooming several times. While my first visit was pleasant and I…read morewas satisfied with the service, each subsequent visit has been increasingly disappointing.this was my 4th visit Each time we visit, we are met with a new groomer, making it difficult for my dog to feel comfortable or build trust. On one occasion, I paid ($140 )for a spring special that was supposed to include a nail trim and teeth brushing, but neither service was completed. Most recently, I received a call during her appointment stating that she was being "challenging" and that they were unable to fully groom her. When I arrived, she was only partially shaved. When I expressed my dissatisfaction, the staff showed no empathy or apology. Additionally, the person who initially took my dog to the back seemed disengaged and made no effort to introduce herself to my dog, which immediately concerned me. Paying $80 and not getting what asked . Definitely not returning such a shame as this Petco is just around the corner from where I live .

Bark N-Purr - groomer - Updated May 2026

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