Took my cockapoo there about a month ago. They charged me $5 extra for oatmeal shampoo. He came back itchier than ever and after 3 weeks I had to bathe him myself. His itching stopped completely. I called them just a little over a week after his cut to express my concern and when I mentioned I may have to wash him myself, was told "Oh, don't do that." They called me recently about Christmas grooming "booking up fast", I mentioned my concerns again and asked that they be passed along. Still, no one called back. Which leaves me to believe that they really didn't care. And their prices have gone up quite a bit. I pay $65 everywhere and here my bill was $85. A neighbour said she was also surprised when her bill came to $100 for a dog just slightly bigger than mine. I won't be returning here. read more