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Bark Barn Grooming

5.0 (1 review)
Closed • Closed

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3 years ago

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Katie's Dog Grooming Service - Jacks first summer cut!

Katie's Dog Grooming Service

(20 reviews)

Amazing place!! Staff are caring and take the time to understand dog's needs. They did a great job…read morewith both my difficult dogs.

I wish I could give 2 different star ratings for the employees and the owner…read more My pup has been a customer there for over a year now. The groomer (well the one we had) was pleasant and professional. My dog always came home looking very nice. I am a busy mom of 7, a wife and a nurse. I missed an appointment we had as I forgot one of my children had a school concert to attend on a Saturday. I called the Katies once I realized I had missed the appointment to apologize and reschedule. The receptionist asked me to hold on. Then a lady got on the phone and immediately said, "This is Katie, are you not able to bring in your dog?" I stated I was not able to and explained why and apologized for not being able to. She than said are you aware of the cancellation fee? I stated I was not and had not been told about that. Very rudely she said the fee is the price of the cut. I was a little floored about this, but said okay, and asked if it is charged with the next cut. She continued to be very rude as if this was something I did all the time and told me that I would need to prepay for all the appointments moving forward. She didn't give a courtesy, she didn't say yes, you will need to pay a double charge next time, she was very rude. I told her thank you and hung up. She will NOT get another $$ of my hard earned money again. Zero customer service and she sounded like a mad hatter the way she was talking. I hope she doesn't treat all customers and employees like that.

Bark Barn Grooming - groomer - Updated May 2026

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