I was very pleased with the service rep, Connor. personable and professional! The customer service rep on the phone was helpful. What I do not like from Bardi is the lack of transparency in the cost of the service to be performed. I asked for very basic information and said that I understood if they found something outside the scope of what I thought the issue was, I accepted their estimate may be off. But no, everything had to be secretive. The price for what was done was ridiculous but I wasn't going to waste my time, so I allowed it to be performed. The tech was great. But I will never call Bardi again. If they want my business again, it needs to be earned with honest transparency. read more

It's been 4 months since I told the Bardi folks to cancel my membership that runs $29.95 / month. All I get is lip service and promises of follow up calls which NEVER come. Do not engage Bardi unless you enjoy being used and abused. read more

Don't let the 4.7 rating fool you. They are very deceiving and don't tell the truth. Called because we had a problem with a backup in the outside pipe leading to the sewer drain. Advertise $93 or it's free, that's why I called. They came out, unclogged the pipe but said we had some finger roots in the pipe and that it needed to be jet cleaned. This is where it went south. They said I could call the water company or have them do it but they (Bardi) would charge. My response was "I'm sure they would charge as well to do that" and that is where the worker went silent. Why? Because he knew the water company would not charge to do it but he didn't want to disclose that information. We scheduled Bardi to do the work not knowing the water company wouldn't charge and after doing the work he told my wife we still need to call the water company to have them look at the pipe because there was a crack in the pipe and said they would replace it for free. So I called the water company and they told me they would come out and look at things and then he told me that in the future I should just call them because they would not charge to do the cleaning and that Bardi knows that because all of the companies know they don't charge. He also told me that they would only replace the pipe under certain circumstances. So not only did Bardi lie about the pipe replacement, they deceived us by not telling us the water company would not charge us. Absence of the truth is a lie, like selling a home with a known issue without disclosing the issue. I have owned a home for over 40 years and have never had to have a sewer line cleaned so we had no idea the water company would not charge us. So after finding out all of this info, I called Bardi and explained that we felt cheated, deceived and lied to. I was told that the repairman mentioned the water company would not charge for the service but that is another lie. Why in the world would we pay over $2000 for a service when the water company would do it for free. The representative I spoke with said she would go to her management team and that hopefully we could meet in the middle. Guess that was another lie. I received a call back the next day and was told they decided not to refund us any money for the service. WOW. Over $2000 for 2 hours of work that could have been done for free. If they had met me in the middle like mentioned, I would have felt better about things. Then she had the nerve to say she was sorry and that I had her number if I ever needed anything. I told her that's not going to happen. If by chance we need the pipe replaced and the water company won't do it, I can promise you I will NOT call Bardi to do the work or any other work for that matter. If they had done the right thing I may have considered using them but there is no way that will happen now. On a side note, If by chance they reply to this review, don't believe that they told us we had free options for the work to be done and don't believe that they are sorry that we had a bad experience. They had the chance to make things right and they chose not to. If one person avoids using them for any services, this review was worth writing. I would look elsewhere for any services they offer. read more

Went online to request a visit to get help with a toilet. I was given the 2pm window. Hunter Burch came out to our rescue at 5. He was courteous and most important was able to reassure me that he'd be able to help out. I was waiting for a worst case scenario. He brought in a 6 ft auger and a few seconds later I heard a flush. PTL. When he was done he did an inspection of the plumbing in the house and was able to point out another item that will need to be looked at. That will have to wait for the new year. Thanks for being helpful and for your kind demeanor. read more

Bardi always takes care of issues I have with my HVAC and plumbing systems. My technician Jamison quickly and effectively diagnosed my water heater issue and will have the repair done within 24 hours of diagnosis. He is a professional that I would trust in any plumbing repair and diagnosis scenario. read more

please don't use this company!!! They were here to service my A/C unit on 4/16/2026. the service technician broke my basement door and didn't tell me. I noticed it on 4/18/2026. I called them 3 times in 2 days before I got a return call telling me they would do nothing about repairs. Don't let this happen to you. I'm a senior citizen and now I can't even get into my basement. SO Beware!!! I'm sure this review will not help me but might help another. so beware!!! read more

Interior / Exterior N/A Customer Service I called and spoke to a very friendly young lady named Taylor. She was supposed to call me back because I wanted to find out how much they charged to install garbage disposals. She didn't have access to the flat rate pricing, but said she'd get with a supervisor or technician and call me back. She forgot the call back, so I called the main number back after 5pm and spoke with another associate, JaNae / J'Nae (sp?). JaNae said she'd have a technician call me back right away. Steve H was the plumber I spoke to and he couldn't have been nicer. He wasn't pushy at all and he even gave me some valuable tips on things to look out for if attempting DIY. Stellar stellar guy. Price / Value Bardi charges a flat rate of $88 for service calls and if you have the repair done, the $88 goes toward the repair. (I thought I'd mention this because there are some companies that DON'T treat the service charge this way.) I wound up not hiring them because their price to install / replace a garbage disposal was $350. They had a coupon for $88 which would bring the price down to $262, but that's still a lot higher than the average installation / labor. Most companies charge around $130 - $150 for labor on a garbage disposal. Same Day Appliance, who I normally use, charges $120. I also appreciated the 5% Veteran's discount they offer. Overall Overall, while I genuinely enjoyed the great customer service I experienced, I feel like the pricing is greatly inflated. I also liked the Friends of Bardi plan. I didn't quite understand the way Taylor explained it because it seemed kinda like a Home Warranty (pPlan is $360 for the year or $29.95 per month), but Steve cleared up my confusion. So five stars for customer service, but 1 star for higher than average prices. read more

After a lightning strike at my residence in 2019, I called Bardi to repair my AC. Their diagnosis was that the entire system was damaged, old and had to be replaced costing several thousand dollars that I didn't have. I got a second opinion from a guy who works alone and he found a broken ground wire at the 240v condenser connection was at fault. He repaired it for the $55 call out fee. Bardi will never hear from me again. read more

I had my routine maintenance done today by Edgar and he was great! Replaced my filters answered all of my questions not only about the unit that Bardi installed but also my other older unit as well. Bardi is always easy to get in touch with and I haven't ever had a problem getting an appointment whether same day or next day. read more

I would like to thank Thomas and Chandler for doing a wonderful service and I would recommend Brandi for ur plumbing thank for a service well done thank you guys!!! read more

Recently had work done by Bardi, and the experience was nothing short of infuriating. We originally had a trusted plumber quote us $300 to fix a minor leak--nothing major, just something that needed attention, especially since we're in the middle of selling our home and hosting showings. Unfortunately, our regular technician was unavailable for two weeks, so we reluctantly decided to call Bardi again, despite already noticing in the past that their prices had gone up while the quality of their work had gone down. That decision turned out to be a huge mistake. They came in and quoted us $900 for the same simple leak repair--already an outrageous jump--and then tried to upsell us an additional $1,900 to "service" a brand new water heater, claiming it might fix the issue. That uncertainty alone should have been a red flag. The plumber completed the job in about an hour and a half, and while the leak initially seemed resolved, what he left behind was completely unacceptable. The shower was essentially damaged in the process. The middle knob barely turns, causing water to continue running improperly, and the cold water handle is now loose, turning the wrong direction and on the verge of falling off entirely. It's obvious the handles were tampered with or loosened under the excuse that our pipes are "old." When we called them back to address the problems they created, they sent another plumber--who then had the audacity to quote us $3,000 to fix these new issues. This isn't just poor service--it feels like a deliberate attempt to create more problems in order to charge more money. The lack of accountability, the inflated pricing, and the careless workmanship are beyond frustrating. I would strongly advise anyone to stay far away from this company. read more

We find that all the service reps that have been sent to our home have the same professional personality. They are all pleasant and knowledgeable. read more

Just other example of how Bardi can serve their customers better. I have a faucet in my master bath that was stripped (kept turning with no stop point). The Bardi technician said that he had to replace the cartridge (Special Order Part):$1,400.00 including my $250 discount. I called the Kohler warranty department and they stated that the Stem Driver was the bad part and recommend I purchase the part on Amazon.com. For a total of $7.00 plus $6.00 shipping, with 5 minutes of labor, I (a non plumber) was able to repair this issue. So what's my message to Bardi? Really!?! If the lady on the phone at Kohler warranty can correctly diagnose my issue, I really don't understand why a certified plumber onsite in my bathroom could not figure out that this was the problem. My suggestion to other customers, always get a second opinion. read more

Bardi Heating, Cooling, Plumbing, Electrical - Stem Driver K-1007999 - Heating & Air Conditioning/HVAC Near Me - Norcross, Georgia

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Crystal, I appreciate you reaching out however, I've moved on. I was able to find a legitimate company not hell bent on price gouging hard working people. There is no way you can expect people to pay $400 per pound for freon when the average price ranges from $75 to $100 dollars. Not to mention, the over inflated cost of labor. How is it possible on a warranty item, Bardi quotes a charge of $4300 for labor and 4 bottles of freon and another company is able to complete the repairs for $700 including freon? read more

Thank you Bardi, Cortese is professional and an excellent plumbing technician. Cortese's Expertise in plumbing: toilet, drain issues, leaks, and ejection pump.He is efficient, reliable, and he explains the process of solving the problem. read more

The service technician and actual work provided were great. The value and the overall customer support experience were not. Needed a simple inspection done and called to get a quote while I was pricing options. Got a great quote and after the work was completed, I learned that the quote was not for the work that I explicitly asked for. Honestly, speaking with their customer care/support team made it even more painful. Technicians: 5/5 Support Team: 0/5 read more

Been part of "Friends of Bardi Membership" eight years. What once was a 5 star organization is no longer. Missed appointments, no follow up and unorganized. Used them for HVAC and plumbing. Work used to be competent and prices reasonable. Today, they inflate their prices and each technician has the ability to inflate their quote(s). They will tell you it's industry pricing. If they treat established customers like they don't care, why would you continue using them? They made their point. "Show Me The Money " should be their new motto. If you're looking for a wholesome company to work with, I wouldn't use them. read more

As expected from Bardi, Julian was professional and took time to go over key points. Highly recommended

Frank with Bardi came out today to fix my two electrical issues. Frank was knowledgeable, efficient, and fixed my electrical issues quickly and effectively. Bardi and Frank are my electricians for life now. I totally trust Frank's expertise and problem solving skills. read more

Caleb came out to diagnose an issue with my new Nest thermostat. He quickly identified the problem on the furnace panel, resolved the issue, and then installed and tested the Nest thermostat to make certain it was functioning properly. The pricing was fair and Caleb arrived within 2 hours of my initial call. read more

Cortese arrived within the service window. He diagnosed the plumbing problem and fixed it promptly. He was courteous and professional.

Julian did a great job doing our yearly maintenance on our heating system. Explained everything in detail.

Elio was great on explaining the issues I needed to address right away and the issues I could wait on. He showed me the problems as well as emailed them to me. He stressed that I could call with any questions or whenever I wanted to get started on the issues I had. Great service from Elio. read more

Service was great! The technician was very knowledgeable. However, if you sign up for the maintenance agreement, it's difficult to cancel. The agreement says you have three days to cancel, but I've gotten the run around or no responses at all. I didn't like that part of their service. read more

Great service by Yves! He was prompt, professional, and took the time to clearly explain the issues with helpful videos and pictures. I really appreciated how thorough and transparent he was throughout the whole process. Highly recommend! read more

My last two experiences was so horrible please move on. Didn't change the filter on a tune up. One guy tried to sell me a unit, just needed freeon. read more

Bradley and Thomas and Leo did a great job replacing my sewer line. They were able to get the job done before my hard deadline and were efficient throughout the job read more

The tech who came to my home was Keith Wittrock.He was professional, friendly, patient and knowledgeable . He explained my heating system thoroughly. He also made recommendations for the future, which I appreciated. read more

Julian did a great job helping me to understand the situation and how resolve the issues. He was very informative and and patient in explaining. I felt like he was committed in helping me to make good decisions. read more

Steve was awesome. Took care of a couple of small things that helped out a lot. He was very professional and very thorough..

Technician Benjamin was A+++ all around. He was professional, friendly and made things clear from start to finish.

Julian Evans was the most knowledgeable and helpful person in this industry I've ever met! He was full of integrity and honesty!

I requested a HVAC tech come out to my home as my AC was not working properly. The tech recommended that I get a new AC. He told me he would have his sales rep come out to talk to me about the options I would have as far as replacing it. Their sales rep showed up. His name is Jimmy, and he told me all these great things about Bardi and their products. We came to an agreement of my buying a cheap HVAC system as I was trying to save money. It would cost me 12,000 dollars for the system. The next day April 5th, 2025 their install tech came out and installed the equipment. I was at work at the time, but I had a family member there. I returned home to find out the lower level of my home was not being cooled, and they had left part of my old HVAC system connected to the new system. It was a burnt up disconnect that should have been replaced and was a major part of what was wrong with my old system. Also they used a panel cover from my old system instead of new. I asked Jimmy to come and pick up the equipment which it states I have three days to reject the equipment in the contract. He expressed that I couldn't reject the equipment after it was installed. They had a tech come out the next day April 6, 2025 to fix the downstairs not working, and he fixed it. The next day it happened to be cold outside so I turned on the heat. No heat was coming out of the vents just cool air and the fan unit was running extremely loud outside. It was so loud it sounded like the fan unit was in my room on the second floor, so I turned it off. When I did turn off the fan unit made a horrible exploding noise. Once again I called Bardi and asked them to come get their HVAC system, they refused. Crystal the customer care rep is who I spoke with. She scheduled another repair tech to come out on April 12th to look at the HVAC system. I waited the entire day and no one showed up. I finally called and the receptionist told me it was their employee appreciation day no one would be coming. Monday I received a call from Crystal their customer care rep stating she text me and told me no one would be coming, but I never received that text. She scheduled another appointment for Easter Sunday. I stayed home Easter Sunday instead of going to church, and no one showed up again. I've stated each and every time I've spoken with someone from Bardi that I don't want to do business with them but they are basically trying to force me to keep their equipment at this point. This is by far the worst customer service experience I've ever had. These people are trying to rip their customers off basically. This should be illegal. I've reach out to get a lawyer to force them to remove their equipment from my home. Stay away from these people at all cost. read more

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Adel was prompt and went into detail about the issues he discovered. He was a pleasure to work with and I highly recommend him!

I would like to say Tyrese Hubbs was very thorough explaining my needs. I thought I would need a "simple" 120v fuse replacement and upon arriving he confirmed something I head before and overlooked. My breaker box is pretty darn mature. Lol. We discussed the seriousness and the need for an upgrade. No pressure and empathetic with the process. He saw this repair was unexpected and provided guidance to resolving sooner rather than later. Bardi, you have a good one in your hands. read more

Kevin did a great job of assessing the problem right away and dealing with it. He also pointed out a problem that we didn't know we had. Thanks Kevin read more

Highly recommend Bardi. Kyle is awesome. He is very thorough, extremely knowledgeable and efficient. The communication with everyone at Bardi has been too notch. I look forward to a long relationship with this company. read more

I recently had Julian from the Bardi team service my heating/cooling systems for the bi-annual maintenance. Julian was extremely professional and knowledgeable. His expertise was evident as he thoroughly explained how my system functions. I was highly impressed with his dedication and proficiency in completing the job. I would highly recommend Julian to anyone in need of heating/cooling system maintenance. Thank you, Julian, for your excellent service! read more

Nicholas T always does a great job when coming to service my equipment. He's honest professional and a great Service Technician. Bardi should hire more Technicians like Nicholas T. read more

I was having a problem with my AC. I called BARDI because my neighbor uses them and he does so much research before hiring a company. Kyle was the service rep who came to my house. He gave me the least expensive way to solve my problem after extensively studying the problem. Will I continue to use BARDI? YES! read more