Owner is extremely rude and does not understand industry standard with customer complaints. We have ordered from him since 2012 and had great experience until the last few times.
The shaami kababs were very bland without any seasoning or anything. When I called to advise the owner, he was very rude and started an ego trip with me. I told him specifically what's wrong with the food i.e. shaami kababs had no seasoning. First, he said to bring in the kababs and let him taste it as he claims to have made them himself. Then, he explains that if he feels they are bland, he will compensate me. I guess he does not understand customer loyalty or that we have ordered two straight years. He also stated that "we must be getting bored with the food" like the people who received food from God i.e. Munva Sulva. I know the story but I thought that was irrelevant to what we are talking about. Yes, those people got bored with the food but if you eat authentic Pakistani food, you can tell the difference between a bland kabab and one that was actually made the correct way. If the kababs are supposed to be bland, then advertise them as such and be clear on what seasonings (if any) you will be adding. I offered to drive up there (waste 35 minutes of my time and gas) and show him it's bland. He sounded happy with this since that proves that I have no idea what I am talking about. Which probably lead into the follow on conversation next. He started asking me how old I am etc. For feeding his ego, I told him I was 15 years old and then in fact, I was born yesterday. At this point, I was just trying to humor myself because he wasn't going to believe me and just does not get what "customer service" is. Cheap food, cheap quality, you live with it is what I gathered from this conversation :-)
We never got to the Nehari because his ego kept forcing him to defend himself and never admit the mistake.
As you can see, the owner's ego here gets in his way of doing business. No wonder why the restaurant is almost always empty unless it is buffet time. Then, we see about 4-5 people walk in and eat. I also advised him industry standards are different than what he is stating here with me. He did not agree, of course. At this point, I had to let it go and tell him he won't be getting my business if he is that rude. I did tell him I am going to advise all my friends to not even look at his restaurant. Believe me, someone will notice this guy's rudeness to serve his customer and look away. If not today, it will happen tomorrow. read more
