There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

My review is going to encompass the experience I had with SimonMed as a whole, which was less than…read moreacceptable. My gastroenterologist scheduled a CT scan with and without contrast, with oral contrast as well. Joy! I hate having CT scans done because of the dye...and the oral contrast always upsets my stomach. They put sorbitol in that stuff and I have a sensitivity to sugar alcohols. Anyway, when I scheduled the appointment, they told me to arrive 15-minutes before my appointment, bring my insurance card and ID and to drink 32oz of water within one hour of the procedure. I received a confirmation phone call the night before the procedure once again informing me to arrive 15 min. prior to the scheduled appointment time. Also, when I scheduled the appointment, the agent I spoke with created a new SimonMed account for me instead of using my existing one. My existing account is under an old email address and because the lady set up a new account with my new email address, it won't let me change the email address on the old account. It also won't let me log into the new account. I called and no one seems to know how to fix this. One agent told me that they sent a request to have the accounts merged, however that never happened. Super frustrating! When I arrived at the facility, the lady behind the counter said, "Were you aware that you needed to be here one hour before your scheduled appointment time?" I explained that the scheduling department (based in India) told me numerous times that it was 15 min. Then, she said the CT scan was going to be over $470. I had called my insurance company prior to the appointment and my insurance company said it was going to be $160-$170. I explained this and the assistant said she'd resubmit it to see. After about 10 min. the bill was somehow reduced to $169 but then they charge a 3% credit card fee, which I found to be ridiculous for a medical facility to do this. As far as the care quality goes, it was just ok. The technician was super nice but she missed my vein when doing my IV and then dug around for a little while with no success...then she restuck me in almost the same spot, which was a little on the painful side. I hope this is the last time I have to have a CT scan and the last time I have to deal with SimonMed. The quality of service regarding scheduling has really gone down hill and the insurance billing seems to be a big question mark. Why was I going to be charged over $400 at first? If I didn't question it, I would've been on the hook for this. I bet they would've never sent the claim knowing they over charged and would've kept my money.

8/8/25 Type of care…read moreSpecial 3D hi-res MRI. This is my third Simon location in the last 10 days. Not fun for us with claustrophobia but it's finally over! Quality of care 5/5 Each of the three facilities front desk employees and MRI Specialists were fantastic, warm welcomes and helpful. The Technician during this visit gets my Kudos for working with me and my Phobia! Office environment 5/5 Clean, organized, well run! Scheduling 0/5 They fell well short of good patient care. The scheduling folks are not located at any of the MRI locations. They are in some centralized office who are in need of training. First error sent me to a 2D machine and was not what my doctor ordered. They canceled and rescheduled me a week out. Then several more locations the last in this review was the correct one. After I posted this review I received a request to complete their survey. I've been a customer for years for more common services like X-rays but never a survey. The power of Yelp reviews. I believe I post fair reviews calling balls and strikes when appropriate. This was one of those times. Wishing everyone good health-SYOY.

Arrived for chest x-rays to rule out or confirm pneumonia…read more Fun fun fun. Upon checking in I received two texts, one confirming my appointment (Why?!), and the second also confirming an appt, to arrive 15 min prior, and that payment may be due. Um, did all that. Forms to fill out. Television sitcom playing with medical related commercials. Maybe a couple dozen chairs of which there are about 7 or 8 clients waiting. And before I can finish typing those last two sentences a door to my left opens and my name is called. I gather my loot and hustle back to the technician and ask what direction. He points the way and asks if I'm wearing a bra. Apparently the no bra plan has a quicker turn around, fwiw. Young man directs me to stand in specific location and shares the tip that the closer I stand to the platform the better the xray results. Well let's get this done. The first one done and now a turn to my right and hold the bar above head -he says no swinging. Yes, I asked. Seems he's been told the same thing. One more deept breath -and hold it, and I am done. Fairly brief, and totally pain free and elevated blood pressure free visit.

Call the number to make an appointment you can't make an appointment for an x-ray I guess, so I…read morewent to the location got here at 11:40 AM. It is now 1251 and so have not been seen for the x-ray after the lady told me it would only be about 45 minutes., Well now it's 1257 so clearly not gonna make my meeting, as a receptionist set up there and just laughing there's nobody else up here in the lobby, other than me what the fuck I'm sure everything else for everybody else to blame it. All medical care is getting worse and worse nobody truly actually gives a shit.

Solis is great! They always get you in and out quickly. They help you with your paperwork. Great…read moreoffice staff.

I am beyond over the hold times of this office! Hire more help! Second your front desk is…read moreunorganized and uneducated on where to send people to pay a bill. I have waited on hold for days and multiple times. I can't get a number to call to pay the bill last time all systems were down. Your front office represents your business. It is time to grow up! Get organized and get on with it. To do this to your clients is BS. I am happy with the doctor! That is about it!

I have been to this location several times, whether it be for x-rays or ct scans. The staff and…read morethe technicians are excellent. Every time I have visited, some of the regulars have been recognized by the staff and referred to by name. Normally I don't think this is a big deal because every place has regulars but I have been to several imaging locations and I had never seen it before. The atmosphere in this location is positive which really helps your comfort level when you visit. You definitely notice the difference!

SimonMed will HARASS you for an appointment non-stop with phone calls EVERY DAY until you see them…read morefor your imaging. This is not helpful! This is harassment. I tried blocking them, NO luck. After probably the 10th call I got a human on the phone. The only way to stop the harassment was to cancel the image order. And if you unsubscribe from texts, you even unsubscribe from appointment updates. Fortunately that won't be an issue because I refuse to go there. Also, I did not sign up with them. Posting this so SimonMed may possibly see it and will FIX their issues. BTW, I was in mourning during this harassment so an xray as not my priority, but Simon Med doesn't care!

I had such a great experience at this imaging center from day one! I've had an mri and ct done and…read morethe techs and front desk staff did a great job getting me in and out. Easy to schedule and super helpful with any questions I had. Today they were closed due to all of the covid stuff and I needed to get my scans on cds to show my oncologist tomorrow and the girl up front was so nice and got it taken care of for me right away! I'm so great full for her willingness to help. I feel like most people would have turned me away due to being closed. Amazing patient care.

Waited 25 minutes in an empty waiting area. Doctor requested a chest x-ray STAT which means 2 to 4…read morehours. Nothing even reported to my physician by the next day. My doctor's office had to call them for a report. I do not recommend going to this place.

Extremely well ran office. Going anywhere else would be a mistake. Everyone knows their job and do…read moreit very well.

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

Francisco is amazing he was my X-ray tech '…read more Professional and fast ! If you need imaging done this is the place to go ! He made sure he got all the scans he needed and the quality was on point ! So happy with everyting the staff that in took me to the staff that said goodbye everyone was friendly and professional! Thank you

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.