The WORST, most BRUTAL experience ever; would give a zero if I could! Don't walk, RUN far away from this dealership. Due to vehicle issue with my current CX-5; I decided to trade in. I had a test drive on a Thursday evening (with Ayache) & I asked for him to provide offer on a CX-9 Signature I liked; they needed to appraise my CX-5 & would get back to me. Before leaving, Ayache had "put the CX-9 on hold" for me. Friday morning, I got text from him that they were going to appraise my car & I would hear from him that day. By Monday, nothing, crickets!! That same Monday morning I got text from sales manager saying he hoped I got all the information I needed from my test drive; I said I had not, was still waiting on an offer & could they pls provide an update - again, crickets!! Tuesday, Wednesday & Thursday, I left serveral texts, emails & calls to both Ayachee & sales manager - still nothing. Not impressed, I went in Thursday night to get an update. I waited 25 mins on Ayachee before frustration set in and left. No sooner had I left the parking lot; I got a text from another sales person who had heard of my experience and said he would personally get the facts (on Monday) on my trade in and offer for the CX-9; took again some days of me reaching out to him but did finally get an offer and I agreed to come & sign on the Friday. I go in & unfortunately had to deal again with Ayache to go over some details before meeting with the finance guy; all good (so I thought) before I move to finance, at which point this guy mentions the kilometers on the vehicle, which were double than the vehicle I was looking at. The finance guy went to talk to Ayache who tells him that was the vehicle I was interested in! I asked finance to look it up & it was white (and not the higher end Signature) where the vehicle I test drove/was interested in was dark grey (& a Signature)! I just happened to have the stock# of the Signature I test drove & asked finance to look it up - it had been sold & then realized slimy Ayachee tried to con me into signing on a totally different CX-9! Needless to say I lost it!! Ayache would not come out of his hole to deal with me; instead I got the slimy sales manager who promised to find out what had happened and give me a "great" deal on another CX-9 in inventory. I instead had tried to go through another dealership but, because my CX-5 was undriveable, they would not give me a trade in - I was then stuck as at least Bank Street was willing to give me a decent amount for trade in. I unfortunately had to go back to Bank Street & deal with Ayachee (who I had said I did not want to deal with again); honestly, at this point (of not having a vehicle for almost 5 weeks) I just wanted to get something, get the hell out of their & never go back!! I was fortunate there was another CX-9 I liked, we worked out a deal and I do really like it! I'm sorry for the novel like review & I honestly never leave reviews BUT this was just an experience I could not let go & would never want for anyone else to go through. Thankfully I was strong enough to handle on my own but, even this was a test for me!! I've read other similar reviews on Ayache/Sales manager and their bad service; I honestly cannot understand how you can treat people like this! Mazda; I would be seriously embarrassed having them represent you!! read more