Alright, I have only been here once, so far, but it was literally the best fro-yo I have ever had--and I am really picky about my fro-yo! They have tons of really cool frozen yogurt flavors (I had cookie-dough) and the staff was really friendly as well. I agree with Liz that it is a little pricey, but I think it was well worth it since the portion sizes were quite large. I can't wait to come back and explore the other flavors...I might even try one of the banana splits! read more

We went here for the first time today and absolutely loved it! The staff was friendly and efficient. This is one of the places around that actually offers Italian ice and actually has a good variety of flavors and combos! They also have Richardson's ice cream, which is a huge plus. We will definitely be back! read more

Banana Splitz - Cry baby (cherry, sour apple, and blue raspberry) and blue raspberry Italian ice. - Ice Cream & Frozen Yogurt Near Me - Saugus, Massachusetts

Worst customer service. Very unsanitary, didn't see anyone wash their hands before serving after handling cash. Would never go back and think everyone should stay far far away from this nasty establishment. Spend your money somewhere that's actual clean. read more

I took my son to get he and I vanilla fraps and they only had 1 size, which was about 10oz! So 2 vanilla fraps 20oz cost $19 that's highway robbery! They were small! And not at all worth $9.10 each! I will never go there again! Also I checked the pricing of other local ice cream shops and thier fraps and shakes average $4 each shake cheaper! read more

Gotta say, the lady here, didn't have the nicest personality. Their prices are also a bit higher than expected. The vanilla soft serve were creamy and not overly sweet. I didn't try my son's Italian ice but he enjoyed it. There's couple outside seating as well seatings inside. I'm not sure if this shop opens year round, since I never came by during cold seasons. read more

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I love their milkshakes and sundaes they have seating available inside and outside. There's also enough parking and the staff is friendly

Simple, straightforward ice cream shop. Walk up window, or inside seating. A nice, quick place during the hot summer to enjoy something tasty and cold. Always been satisfied! read more

The store is painted very fun colors and the ice cream tastes delicious. Love to go there on a hot day. Workers are super friendly

Best service, everyone is so friendly and ice cream is wonderful. So many varieties can never choose what I want.

Vikki is the best! I drove 15 min to location! And showed up at 9pm! Yelp says they close at 10pm. But that's definitely not the case! They close at 9pm! But wonderful Vikki made me 2 Banana spit at the last minute before closing! She made my night! With service like that I'll Definitely come back! Thanks girls y'all rock! read more

Banana Splitz - two boxes of banana splitz - Ice Cream & Frozen Yogurt Near Me - Saugus, Massachusetts

Went here on Memorial Day and what a memory waited patiently in a long line of rude people. When I saw a sign on the window for almond vanilla swirl I asked for one paid $9.52 for a large with chopped nuts and chocolate jimmies. Left so excited to try a non dairy soft serve. Wow I was shocked when the taste hit my tastes buds it quickly reminded me of old ice cream that had been sitting in your freezer for months. I really had high expectations for this new almond vanilla swirl. I do not recommend it and wouldn't buy it again. I should have bought the regular vanilla soft serve . read more

Banana Splitz - Old almond vanilla swirl flavored non dairy soft serve. - Ice Cream & Frozen Yogurt Near Me - Saugus, Massachusetts

Spoke to a really nice and girl with blonde hair at the window this Monday night. She was super kind and patient with the large order I had. Everything came out perfect. Such a kinda establishment. read more

one of the workers scammed me.she told me that the price of my brownie sundae was $19.81 when the original price on the menu said $9.81 i understand if she charged me with $10.00 but $20.00 is just pure evil you witch!!! read more

Probably the worst vanilla softserve ice cream I've ever had. Tasted like icemilk from mcdonalds but worse.

I love this place so much. I've been going here since I was a kid. The employees are always really nice. The ice cream is always delicious. I love getting bubblegum, strawberry cheesecake, and the chocolate vanilla soft serve swirl. They have a great assortment of flavors, toppings, and foods to choose from. The raspberry lime rickey's are hella good. If you're not in the mood for an ice cream, they always have an assortment of slush flavors. And with the banana splits, you could choose any kind of ice cream scoop you want with it, any and all toppings, and the banana that comes with it really ties it all together. My mom always gets the banana splits when she comes. And they last for a few days as well if you don't have a super big appetite. Just put it in the freezer and eat some more whenever you're ready! I'd recommend stopping by here if you're in the area. read more

This place had a lot of different options to choose from. They have Richardson's ice cream and you have make your own Sunday or just go for the banana split which is really good and huge !!!! I enjoyed a lot visiting this place for first time and I had an apple crisp Sunday, couldn't ask for anything more delicious... taste just like home made apple pie, sooo good!!!!! read more

I've been here multiple times and every time I have ordered the vanilla soft serve it's lumpy and a super weird texture. It's like the machine is bad or something. I can't even eat it. Disappointed as I forgot about the fact this has happened before. read more

Clean, friendly, DELICIOUS! I love Banana Splitz. I like that there is the option to go inside if you don't want the town of Saugus seeing you stuff your face with ice cream. and if you don't care and just want to be outside on a nice day? Then you have that option too. I also am amazed everytime at the slush scooping techniques of the people who work in here. Did you go to slush school???? Of course, most of us like to get atleast 2 flavors and you know a lot of the places you have been to will dump half in first and the other half on top which is epecially sad if you get a lemon/cherry combo because the cherry will domiate the lemon after being on top for that long but not at Banana Splitz! They somehow twirl the slush together to create this magnificent treat. Very impressive. read more

I SCREAM FOR ICE CREAM.... YEAH! Banana Splitz is a great little ice cream stop. It's your typical "non chain" ice cream parlor, featuring a walk up ramp with outside service windows, seating on the inside and an extensive menu that hangs above several bustling teenagers. Banana Splitz serves everything you would expect: soft serve, sundaes, frappes, tons of flavors and of course banana splits! My favorite ice cream in the place is their grape "flavor burst". You know, vanilla soft serve with purple grape flavoring coating the soft serves four edges (Ok, maybe you don't know. I only discovered it last summer and have yet to encounter it anywhere else). They have several flavors that you just have to try! I live in Allston and am willing to drive all the way to Saugus on the drop of a hat to get this ice cream. Their great ice cream and quick service makes Banana Splitz an awesome find!!! read more

The banana split was almost $10, but HUGE!!! 3 enormous scoops (from couple doz varieties) with banana, of course, topped with hot fudge, strawberries, pineapple, whipped cream, nuts . took 3 of us to put it away. And they had a hot dog special for $7 including 2 Nathans dogs (unfortunately only ketchup,mustard, relish, onions --no slaw) plus bag of chips & small soft drink.....great value. Has a walk-up window plus a small dining room. Good find in this small town. read more

The place is clean and the employees are friendly and really helpful. The ice cream is from Richardson's, so you know that it's good. It's definitely a little pricey but the convenience of it being right in town makes up for the gas you'd spend driving somewhere else for ice cream. All in all it's a pleasant experience and Banana Splitz is the ice cream place that gets the majority of my summer ice cream-eating business. read more

Gotta have a HOT FUDGE BROWNIE SUNDAE, the best by far. A great size and all the flavor

My ice cream was melting when she handed it to me. Customer service is horrible. They literally measure out every single thing they made ice cream boring. Go somewhere else read more

Banana splitz, I love your banana splits! I wish this place was opened year round, just because its cold and snowy out doesn't mean you can't have ice cream ! The girls here are so friendly and give you lots of toppings! read more

Delicious ice cream and the BEST owners around!!! Highly recommend this establishment!!

Thought I'd try a local place instead of heading to a favorite - Kennedy's Ice Cream Bar in Melrose. Man oh man am I regretting this decision! I ordered a hard vanilla ice cream with jimmies. Apparently, the lady didn't hear me because not only did she serve me sprinkles, which I could clearly see was not jimmies but she also gave me soft serve. I decided to keep it to not be a pain and reduce any hand to hand contact BUT OMG, the sprinkles tasted like GLASS and had a super chemical aftertaste. The vanilla ice cream was also pretty bad! My daughter who has never complained about the taste of any ice cream also mentioned that the sprinkles tasted weird and her coffee oreo ice cream was super bitter. Needless to say, I will not be revisiting this place and I would certainly not recommend it to anyone else! read more

If I could give them 0 stars, I would. The employees at this establishment is beyond RUDE - from the cashier all the way to the manager. When I arrived, I asked for a sample of cake batter ice-cream, as they are not the same at every ice-cream parlor. While making my decision, I asked what was in a brownie sundae for my boyfriend. She told me your choice of ice-cream, brownies, whip cream, nuts, hot fudge, and a cherry. I replied, "okay can I get a brownie sundae but with caramel instead of hot fudge and also no cherry". I also ordered a cake batter ice-cream since it is from Richardsons. She gave me my two ice creams, and then I proceeded to pay. My boyfriend couldn't wait to try his sundae, only to find there was no brownie. He then asked the cashier if there was any brownie in there and she replied no you ordered a sundae. I then stepped in and said, no I ordered a brownie sundae. INSTEAD OF FIXING HER MISTAKE SHE GAVE ME MY CARD AND SAID "BROWNIE SUNDAES DON'T HAVE SIZES HAVE A GOOD DAY" AND THEN WALKED AWAY. I then waited to see if she would come back but I could see her pretend to ignore me through the window. So I asked another employee if I could see a manager. This employee told me the manager was not in and asked what was wrong. I explained my story & she was proceeded to make the brownie sundae. Then comes back the rude girl and she tries to charge me another 2.50. First of all, I wouldn't mind paying more for the brownie sundae if 1. they weren't rude. 2. If the price difference between a sundae and a brownie sundae was 2.50 BUT IT WASN'T. The regular large sundae costs 6.75 while a brownie sundae cots 7.50...... That's a .75 cents difference so why the 2.50? The second employee who helped me did not know what to do so all the sudden the manager appeared. I explained my story a third time and then what do you know.... the manager was also rude. The manager, I think her name was Liz. She stated "she's not a rude person so...." "I'll charge you 1.75" I'm like what? Maybe their math skills aren't up to par so I explained to her the difference in charge.... she then said I "Wasted their product" IT WAS NOT MY MISTAKE. IT WAS THEIR MISTAKE SO HOW DID I WASTE ANY PRODUCT? AT LAST I WAS SO BAFFLED BY HOW RUDE AN ESTABLISHMENT COULD BE I JUST SAID "I DON'T EVEN WANT YOUR PRODUCT. JUST GIVE ME A REFUND." So here's to me "wasting twice their product". I will never come to this place ever again and I will make sure to tell my friends and family to never come here either. They obviously have no idea what customer service is all about and are clearly working in the wrong industry. RUDE RUDE RUDE. read more

Crazy good. The hot fudge is ridiculously delicious! It's extra rich, dark, and always at the perfect temperature - never globby, always just amazing. We look forward to their opening every year. read more

Best selection and best ice cream around. Service is great. I highly recommend giving it a try. Family owned. Support local.

I wish I could give a zero for customer service. Was in there today 6-24-18. My husband ordered a sundae, I ordered a raspberry Ricky and a fried dough. The girl asked someone to make the fried dough and no one did. My husbands ice cream was gone before I got my fried dough. I waited 10+ minutes. She should of finished my order herself. Instead she kept taking orders from the rest of the guest assuming someone else was making my food these girls are rude and things got done when the woman in charge cane in. They need to learn customer service and how to multi task. Instead of wondering who gets out of work first but worry about the guests read more

Just buy some ice cream at the store, it's the same stuff. And don't get the marshmallow drizzle, whatever that stuff was.

Wanted to try a different place other than my usual dairy maid. I got a soft serve vanilla and my boyfriend got a chocolate milkshake. I couldn't even eat my soft serve. It was grainy and melted, not sure if the machines were broken. My boyfriend was in the bathroom all night after his milkshake. More like banana shits!! read more

9/11/2013 don't fill out the paper (box on counter) for a free child saftey kit. a random person shows up at your home ringing the bell, asking to speak w you, husband or sig. other, & to set up an appt. plus he was asking me personal questions; which i hung up on him on the intercom/buzzer. he kept calling several more times. warning!!!!! i called banana splitz & asked if they knew the person- no just that a guy comes in and empties it a few times a week. she even asked me if she should remove. common sense !!!!!!!! why would they have even done this not checking into the person or if this was legit. 9/10/2013 not sure why everytime we go in here my order is always made differently & in a different size cup????? i've ordered the same twice. bit pricey $12-$15 for 2 items (ice cream). the staff is some what friendly but if theres an issue with a customer don't address it to everyone (other staff & customers). if you don't know an answer or how to make the order tell the customer rather than making it wrong or brush off the question. the soft serve ice cream seems a bit gritty not sure why. the place is kept very clean. just not into the tied shirts in a knot when it's a family establishment (or ???). read more

Banana Splitz is the best ice cream place around. They stay open late in the summer and the service is always friendly and fast. I love it. The prices are very competitive and the ice cram is always very fresh and very good. There are a ton of flavors, toppings and choices. If you have always driven by and never stopped, drop by. It's worth it! read more

I just had ice.cream here so far best.soft.serve ive had, plenty of parkin, plenty of places to sit, clean and friendly staff.

The Ice Cream is Ok. It is Richardson's Ice Cream and its OK. Its pricey. I should not pay 20.00 for 3 waffle cones that they don't even make on property. The waffle cones are imported. Its a mom and pop place near my house i might go back but its way expensive for what I get. read more

I was so excited when this place opened several years ago. All of the ice cream shops east of route one closed, so this was a breath of fresh air. The ice cream isn't so bad. It's not Kimballs or Cherry Hill, but it is the only game in town. My major complaint is with the servers. If you order the same thing three times in a row, each time it is made differently, even different containers. And the servers appear to be fifteen going on eight. They giggle, don't understand specific requests, and if you mention more than one thing they get confused. One has to wonder how they are trained. Are they given an apron and just sent to the counter? We go there because it's close, not because it's good. If service improved we might not go to Soc's at all. read more

Best ice cream in town! The portion sizes are great and you really get what you pay for. The staff is always so friendly and efficient, even when it seems to be really busy! Great selection of Richardson's flavors, nothing beats the fall flavors. If you're looking for a place to get ice cream, this is the place! Open year round too. read more

Incredibly rude and ignorant staff. Especially the girl who seemed to be "in charge" horrible place and low quality ice cream.

Awesome Froyo!! So glad I moved down the street from this place so I can treat myself to Froyo all summer long