I bought a dress here to wear to my daughter's wedding. I wanted my daughter to see it before I decided on it for sure, but she lives in a different state, so I had to wait for her to be here to show it to her. I kept the tags on and did not wear it. We decided on a different dress, so I took this one back to the store. It turns out that they only accept returns within 45 days. This was on the receipt, so I probably should have been aware of it. However, how often do you read the fine print on your store receipts? I don't. I took it back after 48 days. They offered me store credit, after I expressed my dismay at their policy, but there is nothing else in the store I want. I do not normally spend that amount of money on clothing, but would for my daughter's wedding. So here is my complaint. 1.) 45 days is too short. Other stores allow 90 (Boston Store), or even 180 (Soft Surroundings). 2.) The policy should be made easily noticeable. For instance, another store has a large tag attached to the front of the dress with very large print alerting the customer to the 90 day return policy. You cannot miss it. You don't need to get out your magnifying glass to read the receipt. 3.) The customer service at Banana Republic was horrible. At the very least, they could have apologized. After all, they basically were telling me that I had to keep a $100 dress I would not wear. Their prices are ridiculous to begin with. The clerks and manager were defensive ("I can't do anything about it!" - of course you can, you can at least be nice and try to see the customer's point of view. And you can share with your organization the fact that other stores have much more customer-friendly policies.) . I guess the "customer is always right" idea is no longer in vogue. I think even training sales associates and managers has also gone out of style at BR. It is possible to enforce policies while also being conciliatory and gracious, but this does not happen at this store. Knowing how much retail shops are struggling to stay open in this day and age, one might expect them to bend over backwards to keep a customer. I won't shop at this store again. read more