There's a reason people shop here. Yes, it's more expensive, and you could argue that the quality is better than other choices in town. But really about the service. I obsessively went here to look at shoes for myself, but as is often in the case, I park in the back through the Men's department, so I go through the Men's department and lots of lovely things. Very lovely presentation not a lot of sale which surprise me for January, considering it's end of season, but there were some things and they were still kind of expensive so I took a pass on that and adjacent to the Men's department. Is the kids department specifically the baby department and my son has a brand new baby. So I toggle in because nothing is better shopping than shopping for your grandbaby who is adorable and just turned a month old so I get in there and you know it's not cheap. You know it's pricey, but there's features there. Better quality materials better better things you know and here's the thing here's why you really shopped there the service it's all about the service. I was helped by a woman. Her name is Linda. She was covering from the women's department also the babies department or kids and she approached me and she greeted me with warmth and care and she offered me help if I needed it I've made conversation with her. She ended up understanding who I was shopping for what I was shopping for and why I was shopping. I cannot tell you the level of difference in service between Von Maur, and Macy's . Linda was the reason I bought she gave me an experience! And at the end of the day, isn't that really part of what we're doing when we shop it's part of the experience and I will go back there to buy more from that department you know maybe I won't be the biggest shopper the store has ever seen, but I will shop there and I will spend my money there for things that I see value in and that's exciting because you don't see that anymore. Additionally, I did also get my package gift wrapped and the ladies and the gift wrap department were super sweet. The one girl's name was Alexandria and she was just lovely. I also briefly met. I believe a manager it was a younger woman and she was lovely and she really the thing I liked about her was I was talking to Linda. She she smiled and she piped up a little bit, but she really let Linda shine. She was not there to overshadow her and and that is so important that's what leadership looks like in a retail space so congratulations to Von Maur as they have the service thing down, I only concern is things are a little pricey there and you know how can that be sustained in our current economy? I wish them luck, but yeah if you want to have a great experience and buy some nicer things go there. read more