Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

Horrible company. Not only do they over charge and add stuff to your invoice. Like make you pay for…read morea whole year of service for them and not once did they ever come and recheck the horrible work that we had to fix ourselves and they are still charging and harassing us. Stay far away from this company and over prices.

They did great work on my seepage pit and were very honest. They even gave me money back after…read morefinding the real issue of the pit.

I requested a septic tank pumping and called in to schedule it. They answered promptly, set up the…read moreappointment with me, and were generally very friendly. On the day of the appointment, someone from the office called me and let me know that the service techs were on their way. The overall experience was great, and I recommend using these people for your septic needs and beyond. Very fast, efficient, affordable, friendly. 10/10

Miguel at High Desert Septic saved the day! It was just…read morebefore Thanksgiving, most of the companies I called went straight to voicemail, noting they would not return until after the holiday. For a few others, I completed online request forms explaining exactly what I needed. As a real estate broker working under a strict deadline, I needed timely responses--especially since this property had two septic tanks that required certification. When an inspection was finally scheduled, one tank passed, and the other needed to be replaced. Although the field technician was fine, the office staff at that particular company seemed distracted and short--they weren't rude, but they clearly didn't have the time or patience to help me get the information I needed. As someone representing my client, I need a contractor who is responsive, professional, and efficient, and I realized I couldn't move forward with a team that made communication difficult. Fortunately, I then reached High Desert Septic. Miguel answered my call and from the very first conversation, he was pleasant, knowledgeable, and ready to help. I spoke with him on a Friday--by Monday, he had the permits, and by Tuesday, all the work was completed. He kept me informed and even sent photos without me having to ask. It was an absolutely refreshing experience. Miguel truly stands out in his industry. His professionalism, efficiency, and pride in his work deserve ten stars. I highly recommend High Desert Septic. Thank you, Miguel Trinidad.

I spoke to Miguel a few times and we texted and I sent photos. A process of about 3 weeks of us…read moremaking appointments and him not keeping the appointments. I would drive to the rental house to meet and he would not show up and not answer the phone and then a few days later we would talk again and he would apologize and make another appointment. After about 3 weeks and 5 appointments he stopped answering or calling me back. It was depressing and my tenant is really not happy because they had to live in the house all this time without the problem being fixed. Needless to say, after he quit talking to me I quickly called a different plumber and the job was completed relatively fast. If he would have just said sorry I am too busy, sorry I cant help you, you should look elsewhere I would have understood, but this is what happened and it was depressing.

thsnk you for sending the service tech, robert. he was fast, in getting to my residence ,courteous,…read moreprofessional and is highly recommended. robert, i just want to say thank you for all the advise and knowedge you have given and your work ethic is my far one of the best i experience in a long while. for any future work, i or any of my friends need done in plumbing we'll be calling for you

I just LOVE and appreciate GREAT customer service. It has sadly become hard to come by these days…read more After three calls to Cisneros Brother's Plumbing, Roto Rooter came to the rescue. A hot water underground leak was driving me crazy, not to mention seeing my gas and water bill go up. Ken and Jason were so DARN polite, respectable, professional and friendly. I cannot help but thank their parents AND Roto Rooter for hiring such quality plumbing experts. Topping it off was the follow up call on how the visit/leak detection went. I SO appreciate all of you. I am truly blessed to be having repair done by not just professionals, but some who appear to live by the Golden Rule. And I am not easily impressed, but boy did these guys impress me with their genuine old school professionalism and kindness. Thank you Roto Rooter. Keep doing what you're doing, because it's more than working. In this day and age, IT IS A BLESSING.

I called Guzman Septic Services to get my septic tank pumped in Riverside CA and asked them to add…read morea collar and caps so we wouldn't have to dig it up every time it needs to be pumped. They showed up right on time at 6 AM. By 10:30 AM the digging and installation were done and everything was wrapped up. Stefano was our main contact and it turns out this is a family business, his uncle and dad were part of the crew. I always like supporting family run businesses like this one. The work looks clean and professional. I'll add some photos too. They did not add anything to the price they quoted before they even saw it which I really appreciated. No surprises. Highly recommend these guys for septic work.

Amazing and professional work! Stephano helped me with certifying and cleaning out the Septic. He…read morealso went out of his way to given me tips on how to keep my septic tank healthy! A+++

Today I had a plumbing problem toilet backed up sewage, drained all in the tub so I called Roto…read morerouter when he arrived. I told him my situation so he looked all around the house for the drain out pipe not once but twice then we began to have conversation. He was nice and professional and calm. I was the one that was a little upset upset because because all houses have a drain out. He explained to me that it depends on the builder the bills the house, but he pointed on top of the roof and said that's it. He explained to me that there would be an additional cost to go up on the roof to unclog the pipe. I agree to the price and he set up his equipment and spent time doing his job. We had several different conversations as he was working, he was nice and professional kept a smile on his face working and eventually he unclogged it. I was very happy, but he told me the situation was that there was route that broke the pipe and he would located and tell me what he did was in the front lawn, and that most likely the problem would return he gave me some estimates and I was OK with them. I just want to say that this gentleman was very patient with an old man very patient. I appreciate the service. Appreciate a good job be done and while he was here, my toilet was running water. I asked him. Did he have any parts to own his truck to fix the running toilet? He said he did. He told me the price he repaired it and added to the other price and he done an excellent job with the excellent attitude. I would recommend Roto-Rooter Victorville to anyone.

we called roto rooter about our toilet being clogged…read more they told us it was a free estimate. after he inspected the toilet, he advised us that we needed a new toilet then he charged us $200. which we paid. then he got our permission to go out and buy a new toilet before we knew it, after everything was said, and done, then we owed another $325.00 the receipt didn't even explain what all the different chargers were to equal this amount of money. first, we paid $200, then later it was another $325, without anything being itemized on the invoice. we have no idea of the type of toilet he bought, or any other expenses that were incurred i believe that we totally overpaid for the services, and got taken advantage of. we would greatly appreciate getting some of our money refunded back to us, for the lack of communication, and no breakdown of the different costs on the invoice.

There's a reason these guys have low reviews. Listen, don't waste your time, nor money. Honest…read moreJohn's is not so honest. My house was sold a few days ago, and new owners started moving in today! My agent found this company to certify the septic for escrow docs and pump. There was a previous company that came before Honest was called by my agent, the previous tech sprayed pavers, said he'd have to dig up, then out to my front gate, blah blah an entire mess they would have caused. Another horrible company that didn't know what they were doing. Now, mind you, I'm at work, hired an agent to take care of my sale. I receive a call, and it's from the office manager, Roxanne?? Or whatever her name may be- so RUDE! She called me and started with, I'm calling because (name of agent) isn't picking up, so have to call you( still have no clue what this is about) she sounds aggressive, and she starts making up elaborate stories about 2 companies coming out prior and the grass is marked at pavers, that's where her guys also measured it to be, they have to pull out pavers, and my agent was adamant that this must pass?? Blah blah, running her mouth nonstop. I had to cut her off, let her breathe. First off, never call owner directly. I hired an agent for a reason, second, don't call with an obnoxious, rude, abrasive tone, when I had no clue as to what is going on. And third, don't tell me where my tank is, when I know damn well where it sits, not on pavers! I interjected and cut her off.. and even in the midst of it, I could hear her talking to John at a distance and repeating what he was saying, in a low tone to where I couldn't hear. She lashed back and said to me- Well I'm tempted to pull away from this job! We're not gonna pass it anyway because it's too close to the column blah blah shut up already. I wouldn't want to be married to her. ( woah..lady, don't threaten me.. ) I told her, please do, and I hung up. Called a company, that I was referred to and had them connect with my agent, they were there next day. Zero issues, dug under grass, dirt only, no pavers, no need to dig all the way to my fence.. pumped and certified.. Certification sent to escrow, and owners are now occupying their new home. Don't trust a dirty business.

We had the best experience with this company. Mike and Jake were the best. They took their time and…read moredid a great job. I hands down recommend this company for any of your Septic needs.

Repeat user of USA Septic. We had a big ol' party that…read moreangered my bathrooms causing us to need assistance very quickly. The gentleman from USA Septic was out the next day. And unclogged our main drain within a half hour. Same as last time. I hope I don't have to call again soon, but if I do, USA septic will be who I call.

have been using them for years now. very nice and very honest. will keep on using them. highly…read morereccomend.

Raul is amazing!!! Super price, came over asap, for septic pump on Christmas eve. Very honest man!…read moreNice clean truck, very knowledgeable! Highly recommend!!! 5 stars!!

RBC saved our skin and came out for an after hours emergency clean out. Raul is new to the area,…read moreand is a solid guy with fair pricing. Thanks again!

They came quickly. Emptied septic and left everything clean. Nice guy. Will call them again.read more

Appreciate this company coming out early. The tech that showed up was respectful to the property…read moreand was also very informative towards what he was doing to the septic tanks. You guys are now my go to when the tanks needs to be emptied. 6/16/2026