I saw her booth today at the San Juan Arts and Craft Fest. The cupcakes seemed overprice at $6 for…read moreone because they are very small compared to regular cupcake places and no special decorations. I don't know what "percentage" goes to scholarships because there is no webpage with a business plan, mission etc. So I spent $18 on 3 cupcakes: dark chocolate, chocolate mint and red velvet. The cupcakes were very dry, they all ended up into the trash. The dark chocolate frosting was ok, it was like whipped chocolate fudge. The mint had way too much peppermint extract with a very dry cupcake. The red velvet didn't taste anything like a red velvet cupcake. It was not a good flavor; can't even describe it The frosting tasted like I put a spoonful of powdered sugar in my mouth mixed with some shortening maybe. A tip for the owner, a simple box of powdered pudding can help with moisture.

Really nice sweet treats with some super fun flavors. Never thought I would get to try a…read morebutterbeer, peach cobbler, or smore's cupcake! Loved all of them. I wish I took some photos to share but I honestly couldn't wait to try them. I also purchased two of the bombs to give as gifts (I think they're called that)- chocolate and pumpkins spice. They were a hit! Super cool how the label is edible and melts away. I'm very happy with everything I tried. Next time, I'll definitely get my hands on those cupcake parfaits.

I have ordered numerous times from Courtney. She is my go to for all cupcake and sourdough bread…read moreorders. Her cupcakes are not only beautiful but her flavors are amazing and never disappoint. Her prices are perfect and she even delivers! You can't beat that. You will be in love and will order many times over when your order from Courtney. Oh...and did I tell you about the sourdough bread?! Well it's amazing too. We get the jalapeño and cheese. Cut some slices, toast it, and add butter and you're in Heav

Loved the cupcakes! Great tasting and my daughter loved how they were decorated. We had chocolate…read morewith Oreo buttercream, churro with cinnamon buttercream, and vanilla with strawberry buttercream. Looking forward to trying the earl grey tea ones.

If you want the freshest, moistest cake for your special occasion, special order 1 from Laura's…read moreSweet side! Her cake was a huge success at the baby shower and people even took down her information for future parties!

I had two cakes made by Laura, a day apart and they both turned out amazing and so cute! Great…read moredetail and fabulous tasting! Thanks again!

Yummy, fantastic, moist, great flavors - everything about these cupcakes are delicious. The hard…read morepart is to decide what to eat! So have a few! These cupcakes will not disappoint. These are epic good cupcakes, you have to try them.

Best tasting cupcakes. I live in Morgan hill but would drive all the way to Salinas to buy their…read morecupcakes.

We went in today to try their limited time Dubai chocolate ice cream. It was actually really good…read more Me and one of my daughters got the Dubai chocolate, my other daughter got a vanilla Will sprinkles and my other daughter got the pineapple sorbet with whipped cream. Our cravings got the best of us. We all ordered more than we should a large instead of a small. Ice cream was very rich and the waffle cones we got were really fresh and full of flavor. Almost had a hint of cinnamon, in my opinion. The place was clean with plenry of places to sit. It was a cold and windy evening so not a lot of people destined for ice cream, except for us! Dubai chocolate flavor will only be here for the month of April only. So go try it before it's gone!

Came in to grab some ICECREAM and Cody helped me. Bad attitude.... Didn't make my ICECREAM…read moreproperly.

SusieCakes is one of those classic, old-school bakeries that focuses on simple, nostalgic desserts…read moredone consistently well. The vibe is clean and cheerful, and everything feels very "celebration bakery" rather than trendy or experimental. The cakes and cupcakes are the main highlight. The yellow/vanilla celebration cake in particular is soft, moist, and has a light, buttery crumb. The frosting is smooth and sweet but not overly artificial-tasting. It leans traditional--think birthday parties, family gatherings, and bake-sale-style comfort rather than gourmet or overly rich bakery styles. Portion sizes are generous, and the presentation is polished, especially for custom cakes. Customers often mention the consistency across locations--you usually know exactly what you're going to get. That said, some people feel the desserts can be on the sweeter side or slightly dense depending on preference. Pricing is definitely on the higher end for a bakery, but most agree the quality ingredients (real butter, eggs, simple recipes) and reliability justify it for special occasions. Service is generally friendly and efficient, especially for pre-orders and pickups. Overall: A dependable, classic bakery that excels at simple celebration cakes--especially vanilla/yellow cake--but may feel a bit too sweet or straightforward if you're looking for more modern or complex desserts.

I've been a regular customer here for years and usually purchase celebration cakes at least once a…read moremonth. It's been great having a SusieCakes in downtown Willow Glen, but a recent experience has made me rethink continuing to shop here. I pre-ordered my son's K-pop Demon Hunters cake ~1.5 weeks in advance. He's a huge fan, so we were excited that SusieCakes offered a themed cake! The cake was scheduled for a 10am pickup on Saturday. When my husband arrived and gave them my name, the staff looked confused and had no idea what order he was referring to--even after he showed the email confirmation. He said they seemed to scramble once they realized the mistake. They apologized, mentioned being short-staffed, and told him it would take 20 minutes to get the cake ready. They then offered him a single cupcake for the inconvenience, which he politely declined. After waiting the 20 minutes in the car, he went back in--only to find the cake still wasn't ready. It took another 20-25 minutes on top of that! Altogether, the order was nearly 45-50 minutes late. I didn't realize how long he had been gone until he called, and by then I was already deep into day-of party prep. I called the store to understand what happened. They apologized again and said they were short-staffed. I asked what they could do to make up for the delay, especially since we intentionally pre-ordered to avoid last-minute issues. The representative offered a $25 store credit--which felt surprisingly low considering the $100 price of the cake, the significant delay, and the lack of any proactive communication. We didn't even receive a heads-up call about the situation. The rep later put me on hold and came back to say they would instead refund $25 to my card. While I appreciate the gesture, the overall customer service felt dismissive of the inconvenience this caused on a busy party day. For a bakery I've supported so often, this experience was disappointing. I hope they improve how they handle future mishaps. It's a bummer because I truly enjoy their cakes, but the disappointment in how this situation was handled has me considering other options moving forward.

Kara not only created gorgeous cookies for two separate events; she made delicious cookies. I was…read morelucky to have any to take home. Remember to quickly set aside and hide your cookies you want to take home. The cookies are so good and beautiful that they will disappear. The first event was my son's graduation from SFSU. The graduation hats and gowns were a nice black color with gold tassels standing out, and the gator cookie was smooth with bright colors of bright gold and purple. We had two different graduating years as one graduation was in 2023 and the other was this year. Kara created a cookie for each year with a bit of sparkle in the frosting behind the year. We did vanilla and they were a hit. The second event was a large bridal shower. Between the three hostesses with very specific requests, we found four different designs and used some of Kara's. Let's start with ORDER THE LEMON COOKIES. Oh my goodness!!!! Delicious!!! Not that awful pledge flavor, but a light fresh meyer lemon taste. Because there is fresh meyer lemon in the dough and frosting. If you are a vanilla fan, then you will love the vanilla. It was also tasty. Lemon was the bride's choice, and a good choice it was! I cannot even describe how beautiful these cookies came out. We gave Kara photos and a color palate. As hostesses, we wanted these cookies perfect. They were. My only complaint is that when I got home, there weren't any left. We way over ordered, but the guests were so taken with the taste and how pretty the cookies were, they took three or four home for later with their coffee. Honestly, we over ordered because we wanted guests to take treats home to their families. I was so excited when I found a few in a bag for my son. My apologies for my crudy photography skills. The cookies were a take away gift, so they are in their little keep them fresh bags. Obviously the theme was Bride to Bee. The golds were pure and the intricacy of her decorating was meticulous. We couldn't have asked for more amazing cookies. Guests are still talking about them. Thank you, Kara, for putting so much heart and artistry into making our two major celebrations even more special.

Kara is not only an AMAZING BAKER, but a creative artist. Every cake and cookie is perfectly made,…read moreunique, and she makes sure to add a personal touch! (Did I mention, FREAKING DELICIOUS). She made our cake for our wedding on Sept 15th and it was absolutely everything I could have dreamed for. I recommend 831BakeShop for any and every baking need, personalized cookies, and phenomenal desserts. Kara is professional and prompt. You won't regret it!

I placed a phone order for a small banana cream cake for my wife's birthday, and I couldn't be…read morehappier with the entire experience. The customer service was phenomenal--from the initial phone call to the day of pickup. Everything felt smooth, friendly, and well-organized. The banana cream cake itself was outstanding--moist, flavorful, and not overly sweet, which we really appreciated. It was a nice change from our usual go-to, the burnt almond cake from Peter's Bakery. Safe to say, this is now our new favorite cake!

Icing on the Cake is great for people who enjoy classic American style cakes and cupcakes! So think…read moreof sweet, rich, and decadent icing. Their popular items - the banana and almond cupcakes sell out quickly, so the front desk recommended to call ahead. I tried their banana cake since it's one of the things they're best known for. It was fluffy, moist, buttery, and didn't have a weird artificial taste. This tasted more like banana bread with added cream cheese frosting, but still very good. Their cookies were also popular because the selection was almost gone. Perhaps I came on a Saturday early evening. My only issue were the cake slices were wrapped in plastic wrap. The frosting clinging onto the wrap made it messy and threw off the cake/frosting ratio. I hope they find a better way to package slices because wrapping baked goods with plastic wrap looks bit tacky. Overall, I like their desserts aren't overly fancy, but still have that cute touch. They have that fresh, homemade quality, and it's nice to know this is a Los Gatos specialty!

First of all, Scott is an absolute gem of a human. From our very first interaction, he was warm,…read moreresponsive, and genuinely excited to help make my daughter's 9th birthday special. He was totally flexible and ready to bake whatever combination of cupcakes we needed. I took a bit longer than planned to finalize the flavors and quantity (classic busy-parent moment ), but Scott didn't miss a beat. Even with the event date quickly approaching, he graciously moved forward and made the entire process feel easy and stress-free. We ordered 40 cupcakes--10 each of four different flavors--and every single one was outstanding. These Kick-Ass Cupcakes absolutely live up to their name. They were universally loved by everyone, from the birthday girl to every last guest. Thank you so much, Scott, for taking such wonderful care of us. We'll absolutely be back, and recommending you to everyone we know.

Late review as i meant to post this a while ago but delicious cupcakes, great variety to suit…read moredifferent preferences. The service is stellar with being able to be fit in at the last minute (2.5 dozen variety mix) ad very responsive. Easy pickup. Cupcakes were Very large plush not overly sweet and delightful and a hut eith kids and adults alike. Thank you Scott!!