I can't recommend this business highly enough. I've had my cell phone screen replaced and taken my…read morelaptop in 3 different times for 3 different issues. Each time the help I received was courteous and as quick as possible. Above all, I appreciate their honesty and commitment to getting their customers the best service and prices available. Definitely my go-to for all my tech needs!

Great service. Definitely recommend this place. I will be coming back here for future repairs now…read more Thanks for your help.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

They are deeply knowledgeable and very generous with their information. Helped me understand what…read morehappened and how to avoid it in the future.

I have used Rain City Tech numerous times. They have always been helpful, polite and professional…read more I will use them for all my tech headaches. Great people and great help. no issues.

I had a problem with my Android phone and came as a walkin on a Sunday afternoon to Rain CIty Tech…read more The technician who worked with me was both knowledgeable and patient as he went through the process of ensuring that my phone would continue to work. Excellent consumer service, highly professional. This is so rare a combination in the modern world!

They did a great job recovering an external hard drive that got corrupted.read more

Our external hard drive stopped working and we had cancelled our online back-up service, so about…read more15 years of family photos and videos were at risk of never being seen again. With careless prudence, I watched some YouTubes and attempted to retrieve the data myself (I even used a magnetic bit on the screws) - FAIL! My wife was in a panic and I was in whatever is beyond the dog house. When I saw that Ace had a Seattle location, I liked the idea of hand-delivering my precious drive (the first place I found was in Canada). I called Ace and was told to ship it to their Texas location since that is where their clean room is located. I appreciated their upfront reasonable/competitive pricing, and sense that they had a team who knew what they were doing and who were capable of salvaging our digital memories. So, I trusted my failed drive to FedEx with the maximum allowable insurance. Ace let me know when they received it, e-mailed me with their findings and their plan. I called the technician to discuss/confirm the plan. Ultimately, Ace recovered EVERYTHING and sent our data back to us on a new external hard drive (and included our old one as well)! I was a little miffed that they sent it USPS with only $50 insurance, but then learned that they keep the electronic data for 5 days in case something goes wrong in the return shipment. BRILLIANT! I don't plan to ever need their services again, but if I do, Ace is the place!

dropped my phone, screen was completely busted & I couldn't even get in with my passcode. took it…read morehere, got in & out in 30 mins it was completely fixed, good as new. Beats apple care for $200+ or a new phone for $1k+. highly recommend. great service & extremely well done. should be 6/5 stars.

I am writing to express my profound satisfaction with the exceptional service I received recently…read moreat your establishment. I brought in my Apple MacBook for repair, initially with some apprehension, as I understood your primary focus to be mobile phone devices rather than personal computers. However, my concerns were entirely unfounded. The technician who assisted me demonstrated an impressive breadth of knowledge and technical aptitude. Despite my initial assumption about the shop's specialization, they were able to expertly diagnose and resolve the issue with my MacBook, restoring it to full functionality. Their proficiency, even beyond what I perceived as the main scope of your services, was truly remarkable. I was particularly impressed by both the high caliber of service and the remarkable efficiency with which the repair was completed. The prompt turnaround time was greatly appreciated and minimized any inconvenience. It is highly commendable to encounter a business where the staff possesses such versatile expertise, capable of applying their skills across various technological platforms. This comprehensive approach undoubtedly offers significant value and benefit to your customers. Thank you once again for your outstanding work and professional service. I will not hesitate to recommend Seattle Device Repair to others.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

Quick and efficient service without an appointment. He replaced a cracked camera lens and screen…read moreprotector on an iPhone 13 for a reasonable price... within an hour as promised.

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

Sadly, my laptop wasn't able to be fixed due to a GPU failure, but these guys went above and beyond…read moreto try various diagnoses, and true to their word, didn't even charge me for their work since they couldn't repair things. Their quote for data recovery was also quite reasonable, even though I didn't end up needing it. I'll definitely be taking any devices that need help here from now on. Bonus tip: If you're waiting on a repair on a nice day, Gas Works park is literally a few blocks away!

PHENOMENAL!!! Saved the day!! Highly recommend!!! Was in a tight jam and a hour later had a working…read morephone. Reasonable prices and empathetic humans behind the counter. Will always come back!!

Professional communication and service. Pricing was comparable or better for certain repairs to…read moreother places. I received a defective screen replacement initially and Chris took great care of me honoring the warranty having the defective screen replaced. The new screen has been fantastic and he even hooked me up with a screen protector I assume for a presumed inconvenience. I'm a patient person who doesn't 100% rely on their phone, so for me the extra time wasn't the end of the world. I'm glad it was made right and no issues after the defective screen was replaced. Would recommend if you want solid product.

The Gentleman that helped me fix the screen on my phone. Thank you! Check it. He knows what he's…read moredoing. He will fix your electronic devices and have it done at a reasonable time. His prices are legit but also depending what you need fixed. I recommend calling and asking for a quote for whatever it is you need fixing. & yes they take out cameras on your phone for you shipyard workers. Overall cool ass dude and great service.