Bailey Propane is wonderful and their customer service is exceptional! Our little church has a food bank and we have been serviced by Amerigas for years for propane. We chose to leave Amerigas so that we could deal with a local company in Park County. Amerigas has no customer service in this country as it has all been sent overseas and their prices are through the roof. To make a long story short, we were on Baileys schedule to have a tank installed next month. I rang them this morning, because Amerigas came and took our propane tank away without notifying us sometime in the past week. We now have no way of heating our building to keep our appliances running properly and our canned foods from freezing. After telling Bailey Propane how desperate we were for heat, I was told they would see what they could do and get back to me. Within two minutes, I got a call back stating that they would deliver a tank to our food bank tomorrow. What a blessing these people are!!! From the owner, to the front office staff, to the delivery people, our prayers have been answered. You cannot ask for a better company and their prices are over half of what Amerigas charges. read more

They are always there for me. Best service I could find. They call Amy time there is a problem with delivery to my out there property

Local service , quite reliable, not cheap, but reasonable pricing. What is cheap those days? Very responsive customer service. Using Bailey Propane foe many ears now. They never let me down. read more

Bailey Propane is the arm pit of park county! Like others have said, the office staff is horrible, terrible individuals. The delivery driver backed into our garage and damaged the roof. My husband yelled for the driver to stop, because he saw what was happening. When my husband called to report this incident, could only focus on he yelled at one of their employees. It must have been the drivers mom!! They are so pathetic. Fast forward to today. We emailed Bailey propane on Jan 6th 2025 to have our tank filled. It is now Jan 15, 2025 and they still haven't filled our tank! My husband contacted the owner and she told us that the driver determined that sense we were around 50%, then we don't need to be filled. Hhmmm, could it be the same driver that BACKED into our garage, then cried fowl when my husband yelled stop?? We are in our 70's, is this how Bailey propane treats senior citizens?? If I could afford to change businesses, I would. I can find nothing good to say about this company, but RUN!!! read more

Bailey Propane got the job done! I tried working with the Amerigas and Ferral gas branches in the area and both companies failed to deliver the gas for several weeks. Where they failed Bailey Propane succeeded. Thank you Bailey Propane for the services y'all provide. read more

I just had a VERY upsetting call that should not have been one at all. I found out yesterday upon receiving a bill that my account what overdue. So immediately upon getting the physical bill, left a voice mail yesterday asking for them to please call me back and tell me what was up with my account. They called back first thing this morning, which was very much appreciated. He went on to tell me when the account lapsed and why. I had never had an indicator that it had lapsed. It has been set up on auto pay since the inception of my service and I didn't think anything of it. Kind of out of sight, out of mind. As soon as he said the cc number expired, I knew that it had been set up on that versus a bank account as I usually do with those type of services. A simple mistake not realizing they were on the list of people I updated with new cc information as the bills came around. A mistake anyone could make and was easily rectified. He gave me the number of times they left me voice mails and sent emails, which is also fine. I did call to find out what happened! I let him know that email account hasn't been used in a long time due to a divorce from a really bad person (although I used a more colorful word) and I have never received a voice mail. I voiced my frustration over the fact they wouldn't allow me to change my name on the account, so it has been incorrect since December of 2021. A LOT of things changed that year. Instead of clarifying what number they were using or any contact information, he jumps into an accusation of me calling him a liar, starts cutting me off mid-sentence, insults me insinuating I am the one lying and 'mansplaining' the whole list of attempted contact efforts. My intent was NOT to accuse. I was trying to understand what happened and how. He kept saying "I've already moved on." repeatedly, without resolution to either his tone or manner with which he was speaking to me. He completely ignored me and raised his voice over me. I became so angry and frustrated I raised my voice, even began shaking. Kept saying, "Man, you are SO angry." To which I replied, "Yes, I am! I don't like how you are treating me!" Eventually told me to take a pill. When I told him I wanted an apology, he insisted he had nothing to apologize for. I told him he was treating me like a jerk. He said he has been nothing but professional. HUH? Everything BUT. I asked him about customer service. After I spat my credit card information at him out of frustration, he then gave his version of what an apology looks like, "I'm sorry you interpreted...." then rephrased slightly. Surely a clue he has been down this road before and was told to change his verbiage. I suggested his customer service skills need some polishing as I am in that industry as well and would never speak to a client the way he has spoken to me. I have set an appointment with another company for next Monday. They lost a client today. Take some classes or maybe find a different line of work where you don't have to talk to people. From the other reviews I see here, I'm not alone in having an awful experience. I guess Bailey propane is good at sticking a hose in a tank but don't expect it to go well if you have to speak to someone in the office. Here is how it should have gone: Give the date the service became delinquent and why, give a list of attempted contact and HOW, VERIFY the information you have is correct, update whatever is needed and move forward in order to resolve the situation. It's not hard. I called with a great attitude seeking to understand what went wrong thinking it must have been my bank as I've had problems with them lately! I'm on vacation, just got a new puppy, it's a beautiful day, have already gone for a great little walk today and had a great night sleep. The world is good! Then they called me and he opened his mouth. I have a thick skin and do not offend easily but the attitude I had to deal with today was completely ridiculous. I only want to see that truck in my drive to remove the tank we've been renting. One could scour the internet for reviews left by me and there are NONE to find because I don't typically go out of my way like this. And don't think you ruined my day. I would never allow that. read more

Thank you Bailey Propane for over 20 years of wonderful service!!! We have been on your check & fill program and not once have we ever run out!!! The office staff is so kind & willing to go the extra mile. Thank you again!!! read more

Every time I try to post a real review of this place, it's taken down. They pay to have bad reviews removed because they ARE NOT A FIVE STAR COMPANY!!!! This may be one of the most crooked businesses around. AVOID BUSINESS WITH BAILEY PROPANE AT ALL COSTS. The substandard staff lack customer service skills and are inadequate at best. You can get better results talking to a bowl of paint chips. When it comes to payments the office nazi is incapable of processing them appropriately when she had permission to do a one time transaction, then when attempting to mail a check, it was returned to me due to "no mailbox" They cannot decide if you're on monthly service or call and fill because they cannot keep anything together. INCOMPETENCE. When and if they show up to service and or fill they NEVER leave notice that they were on your property or a statement of any kind and do not offer up anything until it is demanded and a full blown argument with the office hag. These people are truly and completely incompetent. "Family business" means liars, thieves and idiocracy at its finest. In 18 months I had to have them come out and fill the tank at $500-$700 a visit 4 different times. Why? Well, after doing my research I found that they turned on the propane valve to 100% to deliberately waste fuel and be forced to call for more propane. Let me back up and fill you in that my home is an energy efficient home with radiant in floor heating. NONE of my appliances run on gas, they are all on electricity and the only thing the propane is essentially utilized for, is hot water. You see, the sun hits the house and warms it up therefore we have turned on our heat only 1/2 a dozen times in 18 months during cold weather, so we barely use the radiant heating system. If all of my appliances ran on propane, it may make sense to go through that much fuel, but it doesn't. Chances are we had a faulty gauge and valve setup and BP did that on purpose. I have learned a lot from dealing with this crooked company. First of all, you have rights, therefore don't be bullied. Do not engage in business with these horrible people. They came onto private property and stole our tank in the middle of the night with no notice. (their business sticker, but we have a bill of sale) Never acquired permission or a signature of any kind and certainly did not notify us they were coming and again snuck into private property in the middle of the night to steal the tank. In turn they took it upon themselves to steal money from my bank account without authorization of any kind. Research. Know your rights. Don't be taken advantage of, because they will take you for a ride if you do not know better. read more

Do not make the mistake of using this company. They are so extremely unorganized they ended up trying to charge me for a tenant bill when I was simply the property manager who set up the account for the tenant. I clearly gave them all of the tenant information. but they still forgot and put it under my name. Now that the tenants gone they are threatening to send it to collections under my personal name, which I only provided them with as additional contact on the account. I have explained this to them. They admit that all they have for me is a name, and telephone. They admit they dont even have so much as a credit card on file let alone my signature on any document whatsoever. Yet the still are illegally threatening me with collections. read more

WORST Customer service ever. Horribly rude lady in the office. Billing issues, overcharges, no follow through, lost checking account info and CC# on numerous occasions. Save yourself the trouble of EVER dealing with these awful people who lack simple customer service skills and go elsewhere. read more

We purchased our home in Oct. 2016, included in the home was a Bill of Sale indicating we owned the propane tank. The tank, however, had a "Bailey Propane" sticker on it, therefore NOBODY will work with you for service, even with a Bill of Sale; You are then FORCED to deal with whatever companies name is on YOUR tank. If you want to end service, well forget it, they trap you and you are stuck with no way out. Let me explain that 1st, these incompetent people lost our CC# info and our bank info from our checking account NUMEROUS times. We initially signed up for "top-off" service which would prevent us from running out of propane and they would do fillups and charge as they came by... they were incapable of ever announcing that they had been by. You know a receipt on the door indicating they were there. So then the office hag would call up demanding payment, the payment that they were already given permission to take out, but she had misplaced our payment info repeatedly then calls demand hundreds of dollars for service that we had no clue if it ever took place or not. Then we also realized that they had the regulator turned up at full capacity, so as to WASTE propane, hence the need for more, to charge more, empty it more etc.. After 18 months of this BS we finally had enough. Bailey Propane claimed the tank was there's, even though we had a Bill of Sale, So we called Bailey Propane and said if you claim this expired janky tank is yours, not ours than come get it. So they did.... They snuck onto private property in the middles of the night and took everything. EVERYTHING. They did not call to indicate that they were coming. You know, LIKE A PROFESSIONAL WOULD!!! It was as if the Grinch himself stopped by as they took all of the hardware, the regulator, the hose, the valves and even the dang cinderblocks. I am surprised they left the tree that it was placed next to, as I am pretty sure they even took the dirt from under the cinderblocks. We then called the local competitor "Independent Propane" who now refuse to work with us. Welcome to small town living where cliques are like High School. Long story short you have 2 sheisty local companies in the area, and you are better off going with a nationwide company so as not to get screwed over. These people are unprofessional and incompetent. Do your research and save yourself the trouble, that is if you have a choice. HORRIBLE CUSTOMER SERVICE HORRIBLE PEOPLE HORRBILE SERVICE IN GENERAL read more