Poor communication, I am happy to shop for a new provider in Sun Country. Comes on property with no…read morepermission or pre-coordination. Interesting to read other posts regarding this company. Wow.

Over the years, we've noticed the customer service has become more crass and disrespectful. Though…read morethe pricing has been good, it has become more difficult to work with staff and communications have really diminished.

Better and Cheaper than exchanging tanks…read more I've used Propane Shack for about 10 years. The LP costs less here per gallon than at the exchange places like King Sooper, etc. And the tank gets filled to the legal limit. Just compare the weight of an exchanged tank to a tank that you fill here. That difference is significant and it means a longer time before refilling. The service here is excellent and half the time there's a line but these guys are fast! I've never had a long wait. Make sure to get your card punched! Pay less for a fuller tank! What's not to like?

They have been delivering to our place for a few months and always show up when they say they will…read more Competitive pricing friendly service

A horrible awful experience they keep requesting Yelp remove honest reviews this company shut off…read moremy propane even though our payment was current and up to date all because they were mad that they ran over our septic system causing damage and we requested them to have someone come to look at it in retaliation they shut off the propane in the middle of a blizzard while we had a 1 year old in the house avoid this company at all costs not only will they ruin your property and not take accountability they will turn off a service you have already paid for they do not care about their customers at all I have documentation of receipts and conversations with this company to prove this experience did happen

i have been a LPG buyer in elbert county for 52 years All…read moreAmerican is fair pricewise, dependable, courteous and worked to help me

I sincerely wanted to give my business to the locally-owned store. When I pulled up there were NO…read morecars in the parking lot; I honestly thought they were closed. I was sitting in my car and looking at the hours posted on the door when I noticed a sign announcing in a really snotty tone that they're required by "our LOVELY government" (I believe that was the wording) to ask you to wear a mask. It continued: with wording indicating that if you can't wear a mask because of medical reasons, our "LOVELY government" prohibits us from asking about your health, so we'll just assume that either you can't wear a mask, or you want to exercise your freedom by shopping at a store with like-minded people. I didn't even get out of my car. I called later to tell them that they lost business because of their sign. The man say, "Okay," and hung up on me. THIS is why we keep ordering stuff from Amazon. As of today, 548,000 Americans have died of COVID. Please wear a mask. Please avoid stores that politicize basic science. These people should be ashamed of themselves.

The customer service here is not great. When I went in today, the entire staff is standing around…read moreat the register instead of checking on customers. That's fine, not too crowded today, but when I came up front for some help, I asked if the guys standing there worked there (it wasn't obvious to me) and the guy that answered rolled his eyes at me and said yes he worked there in a snotty tone. I asked for a part and he says isle 10, midway on the left, but couldn't be bothered to help me out. He pointed me to sink washers, which was not want I wanted since I needed a part for a gate style shut off, not a sink valve so had anyone bothered coming with me, he would have maybe figured out what I was looking for To give a positive call out, the ladies at the register are friendly and helpful. The floor guys are neither friendly nor helpful.

DO NOT use Suburban Propane!!!!! Highway robbery! Been customer for many years after they bought…read moreout a local dealer. Rates are 5 times the going market in area. Taking weeks to pick up tank and after price gouging they now want to charge to pick up the tank.

If I could give less than one star I would. This company over charges ridiculous amounts!!!! Save…read moreYOUR money, please do not use their service. No need to line the pockets of their corporate figure heads. Find ANYONE other than Suburban for your propane needs.

Ruslan just filled my propane tank. He is very nice and shows his professionalism…read more I will continue to use their service.

I just purchased 2 100# tanks for my RV and needed to get them filled. This is new to me so I…read moregoogled "Propane refills near me". I read through the reviews and found Affordable Propane. I saw that almost every review was 5 stars. There was one person who gave them a 1 star and I know after being in business for over 30 years there is always that one person. So I called ahead to see if there was anything special that I needed to bring with me. The lady on the phone was very helpful. She said that when I got to the location they would set me up. When I arrived it was busy. The young lady working there was working with one customer filling his tanks and another was just ahead of me. When it was my turn she walked me through what I would need (new adaptors so I could use my RV's current hook ups and regulator). She was very helpful and pleasant. She kept everyone in order and was on top of it. I told her that I pick this place because of the reviews and she said that she was proud of doing a good job. She also mentioned the negative review that was posted and said the guy never came to her location. He mentioned the receptionist as being rude and there is no receptionist on sight. Just her and the 2 awesome dogs in the office. Anyway I had an amazing first experience at Affordable Propane from the first call to getting my 2 tanks filled. The price was 1/2 of what I would hav3e paid at the other locations I called. So although the reviews were better I also came for the price as well. It was a win win and I will be back.

Service has gone to hell. They came out in February to fill us up. I've always kept a card on file…read moreto pay the bill and I always call them when I need propane. They sent multiple invoices in one day so I called and paid. I get a statement a month later saying I'm past due along with finance charges. So, I called and gave them my card info again and made sure they sent a receipt. Then they take it upon themselves to come top of my tanks when the prices are high. They were just there... I'll be looking elsewhere for my propane from now on.

THE PRICES ARE NOT WORTH EVERYTHING ELSE!…read more On top of NEVER getting your propane when they say you will, you can't trust them with payments! They'll lose your credit card info, put your payment on someone else's account, or simply never charge you at all and then send ugly letters! It's a little bit more expensive, but I think professionalism, payment security, and reliability are worth paying for even when broke. So we will be changing to Ed Glazer's monthly plan. In the last 3 years, specific incidents off the top of my head include: - Most recently I had scheduled a fill up. I called on a Friday and was told "They'll absolutely be there next week". When 11 days had passed and still no truck, I called back to find out where our propane was, I was told "It could be awhile, we have a driver out with COVID" which was understandable. Not so understandable was when I pointed out that this has been an issue for years and asked why they hadn't done like ANY OTHER SERVICE COMPANY and called to let customers know about the delay. She said "We don't know which drivers are going where, and I don't have a list of customers to call about delays". Keep in mind, this was the business owner's WIFE/OFFICE MANAGER! It is absolutely unreal that an essential business which people rely on can be that disorganized. She tried to blame COVID for everything (and really, the recent delays make sense, although we have had the same repeating problems for 3 years, so I'm rather doubtful that's the only reason), but COVID does not cause this level of organizational chaos. In this SAME conversation she tried to cite a past-due bill as the reason we didn't have a truck yet. I informed her we had ABSOLUTELY paid for our last fill up and pulled up my bank statement to prove it. It came out that they had APPLIED OUR PAYMENT TO ANOTHER ACCOUNT!  The office manager swore up and down that it would be dealt with, and she did give us a 30 cent discount on our fill up, which came out that day. That made me willing to give them one final chance, until I got a mailer today saying that I still owed on that prior fill up which had been put on someone else's account. So I now have to call AGAIN to get them to fix it AGAIN (Hopefully)! - The time I called right after open to pay a bill, being told "I'm not near the computer, let me write down your cc#, expiration date, and security code". When I said I'd rather not and could just call back, she informed me "We always do this with phone payments anyway before we put them in the system". I gave my info and asked to be called when my payment was processed, she never called back. A week later, when I called back to see why my payment hadn't posted I was told "Oh, we never processed this! Can I get all your card info again?" For all I know, the original written slip with my FULL cc info on it is still floating around their office unsecured. - The 5 PRE-COVID times I can remember waiting weeks for a truck after being given a date to expect them by, calling the office about it, and magically having a truck there that day. - Having a truck driver drive by after a snow (after waiting almost 2 weeks for propane, and having to call the office again), not even bother to pull into my driveway, and leave. When I called to ask why he never stopped, they said "He reported that he tried and it was too muddy." When I told them he had never even pulled in and I couldn't wait ANOTHER week with a blizzard incoming, they sent him back. There were 0 issues with my driveway.

Signed up and they couldn't come out to conduct a safety check for two weeks. Have me a window of…read more7-12. Waited and no one showed up. I had to call and was advised there technician couldn't make it. Rescheduled for the next day and was told I was first. Around 1030 called in and was placed on hold for 25 minutes. Was told the technician would call me. Received a call and was told my 7-12 window was moved to 230pm. Again never showed up and no phone call. Currently on 45 minute wait to talk to someone on the phone. Horrible business model.