Service is terrible. Understaffed. The employees working there have no common sense and haven't been trained in even a modicum of customer service - and it clearly isn't their fault. These poor kids have likely never been trained or given proper expectations by whoever the owner is. When things suck this badly, it is a direct reflection of ownership. Shame on the owner. Every time they get a little backed up, they lock the front door and tell people they're "closed" while they try to catch up on orders. Here's a TIP -- just make eye contact, acknowledge people waiting, and tell them it's going to be a while. Then it's up to them whether they decide to wait or not. Because the way this stuff is being handled currently is just wrong, ineffective, and reflects the decision making of scared children who haven't been properly equipped to deal with challenges. To the owner: stop being cheap. Protect these kids. read more

We really love Bahama Buck's and usually have a great experience, but I'm giving this location 3 stars because there was only one worker there when we visited. My kids and I came on a weekday and the drive-thru line was super long, so we decided to go inside. There were already about 8 people waiting for orders. The girl making the snow cones was clearly overwhelmed, and honestly I don't blame her at all they should've had more staff there to help. Other than that, the kids still enjoyed it. We always get the kids mini size and ask for flat tops so it's less messy for them. Hopefully they can improve staffing because the product itself is still good. read more

Bahama Buck's - Katy - Flat top Tigers blood with nerds - Desserts Near Me - Katy, Texas

We ordered on the app and chose to have our items with regular tops as you get in store as we intended to enjoy them in store. When we arrived we were not greeted by the staff and basically ignored. They appeared to be 2 unsupervised teenagers with big attitudes. They finally rudely asked if we were going to order. We told them we ordered on the app. When our items came they were made with flat tops. When i told them we ordered with regular tops the staff looked at me like I was stupid and said all app orders come with flat top. I explained the app asks how you want it made. And she again looked at me like I was stupid and her attitude got even worse like it was my fault. They then put the regular top on the already made items. One of the items they poured into a bigger cup causing everthing to mix together which affected the experience. We also noticed that the original items were made in the cup sizes we ordered and were flat top. When flat tops are supposed to be in a larger cup to ensure we get the same amount. The staff then went to a corner and started looking at their phones not paying any attention to the customers in the store. Very pathetic experience read more

Horrible experience. I went through the drive through this afternoon. I sat and sat. Finally after 10 minutes I heard a mumbled sound. I tried to give the person my order but all I heard back was "bqby". I drove to the window but the young girl didn't come to the window. I honked for over 5 minutes. She finally came to the window and said she's the only one there and they are busy and handle walk-ins first !!!!????? What's wrong with in order of arrival. Anyway I asked for mgrs name and she refused. Finally I got a name and said I would come in. We were both quite frustrated. I'm handicapped and have a difficult time without my walker which I didn't bring because I wasn't planning on getting out. It's now 15 minutes that I have been trying to order. As I go in she takes other people before me knowing how long I have been waiting. Then the order was WRONG! No apology, no I'll fix it. There were two other customers who she had already served. If they are not going to answer drive through put a sign up instead of being so rude! Absolutely terrible. read more

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Rant No customer service. No kindness. Just bad attitudes and the kind of energy that makes you never want to come back. Me and my family walked in, right behind another customer waiting to be helped. Three boys were working. One was making snow cones, the other two were on drive‑thru. Not ONE of them greeted us, smiled, or even said "We'll be right with you." They just stared at us... and kept starring at the one boy making the snowcones. After standing there awkwardly with zero acknowledgment, we decided fine, we'll try the drive thru instead. Big mistake. When we ordered a strawberry colada with tropic crème, the kid taking the order snapped with a tone "WE DON'T HAVE TROPIC CRÈME. You want condensed milk?" I said sure, fine. Then we ordered a small piña colada with BRM, not realizing it comes with tropic crème. Cue another annoyed tone: "So what you want? Just ice cream? Like I said, we don't have tropic crème." At that point, we just said sure to end the interaction. THEN as if that wasn't enough he says, "I'll give you your total at the window," and loudly says "oh my God" like we were inconveniencing him!! I'm assuming he said that to his coworkers and not realizing our windows are down and we can still hear the speaker! Well that was nice 'welcome to Katy' smack in the face/after dinner treat with the fam read more

Bahama Buck's - Katy - My receipt with date and time stamps! - Desserts Near Me - Katy, Texas

Terrible drive through service. We placed our order (3 smalls: cherry, dreamsicle and bubble gum, nothing extra) at 2:15 waited for over 40 mins, no explanation, the employee opened the window, laughing and saying there were 2 orders in front of us. There was one car in front of us. At 2:50 she opened the window and said they're making the order. 3 vehicles behind us left. Again, no explanation. We would have left but had already paid, after the window attendant asked for our order two more times. read more

Understaffed. So so so slow on hot Friday afternoon. 20 minutes wait inside. Some people from drive thru had to come inside for remake their order. I'll look for somewhere else. read more

The employees messed up my order. Granted, they looked like inattentive high schoolers that would rather be giggling about inside jokes. I had to repeat my order to three different workers, and each one heard a unique order. I received three shaved ices total even though I asked for a shaved ice and a smoothie. One of the shaved ices was supposed to be coconut, but they said they were out of coconut. Yet when another worker came to the window, she said they did have coconut !!! To top it off, the shaved ice wasn't even good so it definitely was not worth the price. The only fun part of this experience was receiving a color changing spoon. read more

Really. 20 minutes in the drive thru? I'm not sure what they're doing but this is kind of ridiculous. read more

Bahama Buck's - Katy - a view of the interior of a car - Desserts Near Me - Katy, Texas

This was one of the best experiences I've EVER had a a Bahama Bucks. I swear this snowball was made with all of the love and joy in the world. It was so delish. read more

More like bahama sucks. First of all I asked for sugar free Red Bull and then they gave me sugar in it. And then it was really busy and instead of taking orders 2 out of three employees were standing around. My friend Jerry asked for pickle flavor and it was sweet! Idk about about you but I like my pickles sour. read more

A much less complicated review than most of mine, mainly just put this review up because they completely messed up my order. For my drink, they messed up even adding a flavor For someone else's drink that I came with, their drink was practically sand with how hard the ice was And for all of the flavors, they tasted watered down Furthermore, the person who served me was very unprofessional, and whined every time I asked for something else on the menu And even furthermore than that, all of the drinks had an entire ounce missing from them when we got a flat top. If you want to go to bahama bucks, DO NOT go to this one, at least during the time of day that the person who served me was in shift (Sunday, at 7:00 pm) read more

Friendly service but they need to work on their ratio's. We went inside and while we waited we overheard a few people go back and ask for more syrup. Sure enough ours were 2/3rd of plain ice. read more

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My experience at Bahama Bucks was very enjoyable. Impeccable service, little to no wait time, delicious product, clean environment, as well as professionalism from all staff included. I definitely would recommend to others and will be returning!!! read more

Every time we order from the Katy Bahama Buck's we have to return it. My wife loves snow cone and keeps giving them a try! I'm done with my order always being wrong, but oh well what can I do? read more

Bahama Buck's - Katy - Where you can order! - Desserts Near Me - Katy, Texas

Foodie girl back on the trail. Wanting a cold treat on a hot day this week. We got poor service from unpleasant staff. Not worth giving them business. There are more stores in Katy who are happy and cheerful to have customers and business. Off to find a cold treat and more uplifting folks. read more

Let me preface this review by saying the ice itself was great. The service and the place itself were NOT. The little black girl that was working the register was snippy and rude and obviously didn't want to be there. (Just quit babe) The store itself smelled like puke with a side of fruit. Just really weird. The floors were sticky and so were the tables and chairs. read more

Good snow! Never tried the drive thru but the niece and I go here a lot. The flavors are crazy and they even have sugar free options. read more

Bahama Buck's - Katy - a woman sitting at a table in a restaurant - Desserts Near Me - Katy, Texas

Been to several Bahama Buck's locations over the Houston/Cypress/Katy area and this one is the absolute BEST! Always have the flavors I want and customer service is awesome. Yes, the wait can sometimes be long but at this location it is worth it! read more

Bahama Buck's - Katy - My favorite: Christmas Tree! - Desserts Near Me - Katy, Texas

We took our friend to experience his first Bahama Buck's shaved ice. We wanted to show him the spoon and how it changed colors just for fun, but his spoon was defective. So... when he jokingly went to the staff to ask "DOES THIS SPOON CHANGE COLORS?!" Their response was calm and hospitable and offered him a new spoon to make sure his experience was up to par. Was a fun memory to make here, and thought it'd be nice to share about this great customer service! read more

The art of a snowcone My go-to is always cherry adding sour sand. The trick is to ask for extra light juice/syrup. This will guarantee a perfectly flavored snowcone without that pool of syrup in your cup. The sour sand adds the perfect punch balancing out the sweetness in your flavored syrup. Definitely recommend giving that a try! read more

Bahama Buck's - Katy - cherry + sour sand - Desserts Near Me - Katy, Texas

Went back today, ordered online, still got order wrong and waited an additional 45min from time they said would be ready. They just kept serving everyone that walked in. Had to go to counter 2 times and then handed me only one item and had to wait like extra 10 min for second. I could see they were just standing there. Had to ask for my second one. Does anyone manage these kids at all??? read more

Super slow service every time I come to this place. They can only make 1 snow cone at a time. Also don't like the fact you can't pay cash here anymore. Every company should take cash. I think this will be my last visit here. read more

Me and my best friend had to wait AN HOUR IN THE EMPTY STORE FOR OUR two baby Bahama bucks. The lady refused to give us the correct size and gave us a small when we asked for a baby. We pointed and explained and she did speak English. My Bahama bucks experience was RUINED. read more

The snow cones are great! I was really excited about the "thin ice" sugar free flavors. However, the service was terrible. The girls working we're pleasant, but slow and messed up several orders. I waited behind another lady, for 4 minutes before even being approached to take our order. Then, the groups in front me had 2 out of 4 snow cones done wrong (they were snow cones instead of smoothies. I'd recommend having more people working on the first sunny and warm day of the year. And also have your workers slow down and be more attentive. read more

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PSA: apparently the prices on the menu are NOT the actual prices.... says on the menu $2.59 for a small... we gotta two smalls, regular flavors and total was $10.00. I asked the girl working if she mischarged me and she said no the prices on the menu aren't correct... I told her that's like going to Wal mart, picking up an item marked as $5 and getting to the register and it's $10.... and all she could say is she would let the manager know.... but they already know... that is disgraceful business practice. It's not about the money, it's the principle and the attitude. The employees name was Abby and she should also be trained on how to speak to customers respectfully. read more

I feel like a kid again lol! A little overpriced, but can you put a price on "melt in your mouth" shaved ice? They do a good job at layering and the amount of cream and extras you order are more than you expect to get, which is great! I will say though, they are SLOWER than molasses when it comes to ordering, waiting, and getting the shaved ice. If you're in a hurry, don't come here. read more

This place is great to beat the heat. My girls love coming here and there are so many flavors to choose from. Our favorite is Tiger's Blood! I personally like to add the sweetened condensed milk...an option not many places offer. read more

Bahama Buck's - Katy - Desserts Near Me - Katy, Texas

Avoid this place, worst customer service. The cashier drive thru at the window after we ordered 2 small bahama mamas for 12 dollars then when she gave us heaping mounds of ice above the rim. So we asked for two large cups as shown in picture to hold the snow cones with tops. She just stared at me wanting an explanation. I was in the passenger seat, while my 16 year old was driving her car she got for her birthday. I had to tell her that my daughter and I didn't want snowcone in her new car. She rudely responded we would have to pay another 6 dollars and 50 cents if we wanted to transfer our 2 snowcones into a larger cups. First of all, I told her I would be willing to pay for two cups figured a dollar. But they made us pay 6.50 after paying 12.50 because their product doesn't fit in the cups and that's outrageous. A dollar would have been okay. But she was not nice about it either. I told her I will never ever be back! read more

Bahama Buck's - Katy - Large cup paid 6.50 after paying 12.00 - Desserts Near Me - Katy, Texas

First discovered this place at typhoon so you can imagine how happy I was when I found out this place is 5 minutes down the street from my house! I am one happy pregnant mama!! read more

Been here quite a few times and always liked the flavors I got until today. Husband and I both got Sno cones and they tasted like chemicals. Neither one of us could take more than a few bites. I tried calling them a few times and no one answered. read more

It's sad to say, the service is very awful. Went in, and waited 5 minutes, with no other people in line, with at least 6 girls working there. A girl kept walking past us without attending us or letting us know that it'll be a few minutes until attended, unfortunately we ended up leaving with nothing read more

AMAZING SERVICE! I always love to come In and immediately get greated. Service and all of the above is amazing every time

I love bahama bucks and always get the bomb pop without the extra bomb pop and with sour sand. I always love it. However I ordered it online this time and got it how I normally do but the amount of sour sand was insane. It was a lot and a little hard to eat. read more

Great place for a quick dessert. Bahama Buck's was clean and the staff was friendly. The shaved ice was very good; one of the best we've had. We highly recommend this place; perfect in our book! read more

Bahama Buck's - Katy - Sour apple - Desserts Near Me - Katy, Texas

Ordered 2 flat tops & got 1 flat with a giant ice hunk and one mounded. The one that was supposed to have 2 flavors was basically just 1. Annoying read more

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It's really good! The service is amazing as well as the employees, and the smoothies! 10/10 would recommend.

Love coming here for a quick treat and something cool on a warm day! Always make it to my satisfaction and never have a problem. I got the strawberry freezecake smoothie and it was delicious!!! read more

Bahama Buck's - Katy - Strawberry Freezecake smoothie - Desserts Near Me - Katy, Texas

Maaannnn everyone I knew that went to this place made it sound like it was the best thing evvvveeerrr so I was pretty excited to try it. This place is like a basic snowcone shop but their ice is just nice and shaved. Don't get me wrong it was pretty tasty but I wasn't "gu gu gaga" over it. I ordered the toasted coconut which wasn't bad and my sister ordered a Mahalo Mocha and I think I preferred her drink over my snow cone. This place is perfect to take little Tommy and your aunt Sue who is visiting during the summer butttttttt I think people might have over hyped it up read more

Bahama Buck's - Katy - Toasted coconut - Desserts Near Me - Katy, Texas

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Honestly, I was a little hesitant to try this location on Katy after reading some of the reviews. I am so glad I gave it a try anyway. This place is awesome!my daughter always visits the Fresno/Sugarland location when she is visiting my sister. Upon entering, the decor is very tropical. There was a faux grasshut and surfboards on the wall. I was a little overwhelmed with all the choices on the menu and I let the cashier know I had never been there before. She was so nice and politely explained the different options on the menu. My daughter knew exactly what she wanted. I followed her lead and chose my flavor Super Sour very berry thin ice with vanilla icecream st the bottom. Even though the place was crowded we received our order rather quickly. IT WAS AMAZING! It was a little pricey but worth every dime! I can see myself becoming a regular! read more

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