I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

Dr. Félix and his staff are wonderful he's intuitive to…read moreyour needs. Optum needs more medical providers like him..

My wife started using the "Optum Care Inland Valley" plan through "Scan Health Care" ten days ago,…read moreyet her name has still not been registered in the system. We have been contacting both parties daily throughout this period--and continue to do so--but to no avail. Therefore, I advise everyone against using the "Optum Care" plan offered via "Scan Health Care," as this is the issue we are facing with them.

I am SO FRUSTRATED with this doctor. I've been his patient for 5 years now and I've only ever seen…read morehim in person twice, despite needing medical care several times. Apparently he doesn't see people in person unless it's "required." I saw him once in 2019 when he first became my doctor and I was pregnant and over 35, which required an in person apt before getting a referral to a specialist, and then again in early 2021 when two preexisting herniated discs in my back flared up and he had to see me before he could refer me to a new ortho. because my previous surgeon was on medical leave. Outside of that - pneumonia, bronchitis, Covid, mental health, whatever it was - he refused and continues to refuse to let me come into the office and would/will only do apts by phone. Earlier this year I'd been battling a cold I'd picked up from my 5 and 3 year old for several weeks and finally decided to call him to ask for antibiotics. He was so incredibly condescending, telling me that I was jumping onto the antibiotics bandwagon and that all I needed to do was toughen up and wait it out. Several more weeks went by and my coworkers had gotten tired of me continually spreading the bacteria around the office so I called Dr. Cheng again and begged him to prescribe me antibiotics - stressing that it'd been over two months and I wasn't getting better. I was gobsmacked when he aggressively came back with "don't lie to me" and "tell me the truth" several times while I answered his questions about mucous color, wet or dry cough, fatigue, etc. After that I gave up on him and went to urgent care, where I was treated with antibiotics for a bad case of bronchitis. His staff basically NEVER answers my phone calls. I get through maybe 10% of the time, generously. I've listened to the answering machine message probably 100 times but I cannot understand what she's telling me to do. It sounds like she's saying "please don't leave a message on this machine" but then doesn't tell me where to call or leave a message. I just end up leaving a message anyway because.... what else do I do... but it doesn't matter regardless because I don't get a call back. The number I have is 951-354-2500, which checks out with a google search, but just now when I dialed Dr. Cheng answered but scolded me, saying that this line was for emergencies only. When I said I needed to make an apt and asked where I should call, he ended up giving me this same number. I only realized this when I called it again and the same contact info in my phone popped up - only this time no one answered and I got the undecipherable answering message again. I've taken to going in to Urgent Care instead for the stupidest things - things I KNOW I should be going to my PCP for - because I can't get a hold of this office. Currently I've got a piece of bone from a previous fracture floating around in my freaking shin; it's been swollen and incredibly painful for 7 weeks now and I cannot get them on the phone. I only know it is a piece of bone because my boyfriend ended up making me go to urgent care to get an x-ray last week - but beyond that there's nothing they can do and I was told to follow up with my PCP for a referral. I've been calling every day for 10 days now with no success. I'm a 39 year old 90s latchkey kid. Going to the doctor is a foreign concept to me outside of broken bones or life threatening situations. Having to jump through hoops like this after finally conceding to the fact that I need medical attention is a surefire way to make me just give up with it altogether. It's easier to just deal with the pain or illness on my own and wait for it to get better or for me to adjust to it simply as part of my new normal. This is why he's still my PCP. But I think I'm finally done with him. As soon as enrollment opens and I can change my PCP I've got to jump on finding someone else that's taking new patients. Even if it takes a year to find someone I'll likely get in to see them before Dr. Cheng's office ever answers the phone.

Great doctor's office. Sandra is so kind and helpful in coordinating my referrals to specialists…read more Dr. Cheng cares too. I appreciate this office a lot because it's hard to find a doctor's office that takes their time to really make sure your health needs are being met.

This Doctor is so unprofessional. My Grandfather is always…read moreneeding approval of Michelle Martinez to get refills. Been calling for 2 weeks now and left messages now it says voicemail is full. My Grandfather is elderly and needs prescriptions when they run out. I can't even believe she even has her MD. My next step is to report this Doctor through the Medical Board. I will be switching his Doctors. Now let's see if we can get medical records. DO NOT WASTE YOUR TIME because she clearly doesn't care or value her patients. I gave her the benefit of the doubt for a few years because I know life happens but this is so wrong on every level.

Huh? Called and called and no one answered, no answering machine, and faxes for my prescription…read morewere ignored. Closed? I hate to give what was a good business a bad review. But things went downhill fast. Bad, bad staff (she knows this, they worked at the same place she used to work at), no test follow-ups, no wellness appts scheduled like before. Never responded to my monthly prescription fax from my Pharmacy, and last time I was here, staff gave me (told me) my test results. (???) Seriously? I stuck with her for a long, long time, but now, I don't even think she works here at all. No warning, Poof. Gone. I found a new doctor with a pulse.

Doctor Panchal is very friendly and takes time while going over questions or concerns. Office staff…read moreis friendly and helpful. Doctor Panchal is PCP who wants the best for your health. Office is nice and clean.

This is the doctors office I was assigned to. I was already disappointed that they were trying to…read morebook me two months out I understood however I was told no children were allowed and I told them there's a chance I might not have a babysitter for my daughter and they weren't willing to accommodate so right off the back. I will be finding myself a new assigned doctor.

PERFECT FOR PEOPLE WITHOUT INSURANCE. I'm so grateful for…read morethis clinic. Consultation fee was $35. Every other urgent care or clinic quoted me $150 and above just for the visit. The office was very clean and newly decorated. The receptionist made the check in process quick and easy. I only waited 5-10 minutes before being called back into the room to see the physician. We went for an infected nail bed and really just wanted a prescription for antibiotics. Although the visit was quick, I felt that all of our concerns were addressed. We did not feel pressured to receive any additional treatments like a physical or blood work but they were offered. Overall we left the office paying less than $100 for the visit + medications and spending only 30 minutes inside. YOU CANT FIND CARE LIKE THIS ANYWHERE ELSE!! Thank you to the staff for having this available to the community.

Friendly and polite front office staff. Answered all my questions. The provider was caring,…read morehelpful, explained all issues of concern with me. She loves her job and it shows in the care she gives. The visit went quickly. Complete physical was thoroughly done. And if you do not have insurance, you can pay out of pocket and it is affordable!! The office waiting room was clean and smelled refreshing. Patient room was the same. I would recommend this office to my family anf friends.

Office hours not accurate. "Lunch 1-2pm" everyday they open back up at least half an hour after…read morethat. Not exaggerating. I have things to do, i dont want to be waiting for the girls inside on their phone to open the office up again.

Awful. Dies not listen, does not care, does not treat. Health concerns ket getting worse and she…read moredid nothing. Switched doctors and got MRI, labs, etc immediately for a proper diagnosis. I would not recommend this dr at all based on my experience.

He takes the time to sit with you and explain everything you need to know and what options you have…read morehis staff is wonderful they do follow up calls so if you forget anything they are there. And they always have appointments

Ive been a patient for 8 years,and i will never go anywhere else. Dr Mangoba contacts me personally…read morefor anything he sees that changes with me, which lets me know im not just another patient, im someone he knows, follows and is aware of my needs and my treatment. His office staff in Riverside, Crystal And Cassandra treat me like family, are super kind courteous and helpful. Ill never go anywhere else.

Mrs. Yelper and I both took ill over New Year. It happens. We both went to an Urgent Care, spent 5…read morehours each, got a prescription for pills we couldn't take on an empty stomach but we we too sick to eat, and spent a night and a day in major YUK+ land with no sleep. In 1 visit to Low Cost we got a pain shot for headache, antibiotic shot, and 1 other shot probably for nausea. Practically cured by the time we hit the parking lot. $240 each. The doctor at Low Cost gives shots, fast and effective help. Isn't that what doctors are supposed to do, help people? God bless places like this that help the common man and Mrs. Yelper.

The website says respectful an caring for the community. I…read morewent in to be seen I was running a fever last night and bad coughing . The girl who walked me to the and took vitals was very kind and polite. The PA who... came in barely looked at me she just asked to see my throat, I have asthma , and they have this on file because I've been here before . She didn't check my breathing, she didn't look in my ears , how can you barely look at me or engage with me and your in the medical field ? I'm a human being in need of care and you just seemed to have a sour attitude. The PA LEFT THE ROOM without saying anything another girl returns and says they have prescriptions and shots , I said for what what is it that I have what am I getting diagnosed with , she states IDK , we don't know she's not a doctor so can't run certain test . Wow . if your going into the medical field you should hold some standard of how you interact with people , compassion and care .

We went here when we first moved back to California and we put up with a lot from this doctor…read more Every single time we went to see Dr. Vanessa Ho, we had to wait at least an hr to see her and when we did finally see her, she rushed us out within 5 mins. It got so bad that we made a game of how long the wait would take vs the time she spent with us. We were naive and stayed with her for about two yrs but finally gave up when she didn't seem to care when I was having pain issues. Save yourselves time and pain and go elsewhere. At the Riverside Medical center, we wait 5-15 mins to get in and the doctors spend at least 15 mins talking to us. They try to find solutions instead of rushing us out. I don't know why this office is so poorly run by this doctor. The staff got us in to run vitals quickly but we had to go back out and wait in the waiting room for close to an hr to see the actual doctor. The front staff was great and so was nurse Quito. I wish we had left earlier and not wasted so much time here.

I was getting ready to switch from a more affordable health insurance to Kaiser after having had a…read moreprimary doctor for one year that I never got to meet, but I decided before doing the switch to find a new doctor to take his place. I performed a Yelp search for doctors that were near work or home and found Dr. Ho with her clinic located in Riverside, near my office. I changed my primary doctor to her and called to book an appointment. I was pleasantly surprised when they asked me if I would like to see her at her Riverside location or if I would prefer Ontario. Really?!? She has offices near work and closer to home?! I booked at the Ontario office. When I got to my appointment, I was happy to not have to wait too long before seeing Dr. Ho. The office is clean and the staff is courteous. Dr. Ho is patient, knowledgeable, and answers all of my questions. I am so glad I found her and that I will not be paying more since I will not switch to Kaiser!