I had a service contract with this company when I lived in Sarasota and I found the HVAC service to be top notch however the two plumbers that they sent out were unprofessional. One plumber installed and outside spigot and did not use current valves but rather the outdated valves that they're trying to get rid of. But it was the second plumber that they sent out when I had a whole house back up who was unpleasant rude nasty mean and did not finish the job nor did he or his managers return my phone calls to come out and finish the job. I felt like the second plumber was discriminatory and it's my honest belief that most of the employees here could use some customer service diversity training. read more

Do not patronize this business. Very deceptive business practices relating to job estimates and actual costs. Jobs are "package" deals. I was shocked to be handed an invoice for $1620 to replace a nine year old Home Depot water heater covered (at no cost) under warranty through Rheem. No contact available for after hours problems/ concerns. Poor communication and customer service. read more

I've been using BADGER BOB'S for my air conditioning in every home I've lived in here for around 25 years. They have always done a great job and I've always highly recommended them and I always give them a 5 star rating which I just did on September 19 when they came out for my twice a year maintenance. The technician Joel was here for over an hour and did an excellent job. Now I'm not sure if another company bought them but I have noticed a big change in their customer service and communications. 1) I received a letter around 2 1/2 weeks ago saying I needed to make an appointment for my maintenance. I was out of town for labor day weekend and I didn't receive it until I got home the day after so I called to set an appoinment up and they told me it would be on September 12 between 1-4 PM. The letter also said that if i would wanted to renew my contract it would be $147 but when I called them up to make the appointment the person I spoke to said the fee was $157 and I asked him why it had gone up up in a week or two and he said he was not aware of the letter I received and he was very nice and said he would send me a $10 refund which he did. 2) Then on the morning of September 12 I received a call saying that my appointment was scheduled for September 19 between 2 and 5 and NOT that afternoon! Not sure why the change but no big deal as I am usually home running a mail order business. 3) Anyway as mentioned above the technician Joel did a great job and tried to explain to me as best as he could what he did plus showed me 10 or more pictures of my system pointing out that there was a lot of mold and mildew and asked if I wanted to schedule to have it removed for $400 or so. I asked him more about it but he's Spanish and didn't speak great English so I told him I'd call the office after he left which I did. 4) I'm not going to go over all the calls I made that day but I spoke to 3 people (all Spanish and all very hard to understand except that each said that someone would call me back. No one did.) 5) I called yesterday September 20 and spoke to one of the same men and asked why no one had called me back and got the same answer which is that someone would call me back. 6) It is now Wednesday September 21 and still no call back. UPDATE!!!! - IT IS NOW SEPTEMBER 22, 2022! STILL NO WORD FROM ANYONE AT BADGER BOB'S!! INCREDIBLE!! UPDATE # 2: - SEPTEMBER 23, 2022.....STILL NO CALL BACK!! UNBELIEVABLE!! Anyway I thought this review might help some people decide if they want to use BADGER BOB'S. Again their service (when they show up!) is good but their customer service communication seems to have gone way down hill. read more

Don't use this company. Bought maintenance plan what a joke. Never heard from them. What a waste of money. Was charged 125.00 because plumber didn't have correct parts and it took him three tries and three hours to find it. He showed up thinking I'm here to do maintenance. No sir your here fox water heater he was confused. Sat in truck for 20 mins then charged me extra. Was comedy of errors. Never again. read more

Well, we thought they were a decent company to deal with when we bought our new refrigerator from them a little over 2 years ago (and it was still under warranty) and believed them when they said that because of that we were to receive "priority" status if we needed service. That was not the case recently when on a Saturday that refrigerator had an issue with the freezer not working. We called for service since the freezer was full of food and we didn't want to lose all of that considering the price of groceries these days. After getting the answering service and having to wait for someone to call us back, they called and informed us that "they were too busy" to come out that day and it would be Tuesday (3 days later) before they could get to us! Wow, seriously!! A freezer not freezing and someone might lose all their food in it and you expect them to wait 3 days!! Oh, and the refrigerator the customer bought from you cost them $3700.00, not just a basic refrigerator!! Needless to say, they have lost a customer and hopefully more will read this review and think twice about using them!! read more

Repair refrigerators came out did not give me any directions what we could do to remedy the problems. They did charge me$120.00 for nothing. Horrible experience. read more

I've used Bob's services in two different properties since 2013 and have never been disappointed. Bob is an owner/operator with great staff backing him up. For me, he's done repairs on Dacor microwave, washing machine, replacing garbage disposal, GE Monogram fridge, oven, and vent hood (the complicated pop-up kind you should *never* buy... but it was already in our house). Friendly guy, honest estimates, quick service. read more

I hired Badger Bob's to fix a broken handle on a microwave. The microwave is installed above the 5 burner glass cooktop. After the technician left I found glass shards all over my counter pieces broken off the front edge of the cooktop. I assume a tool fell on the cooktop during the repair. I called Badger Bob's and they sent someone over to see the damage. That technician apparently used tools to open the top and in the process also chipped both sides of the cooktop (with glass shards on my counter). I was then informed by Badger Bobs that they would give me $200 for the damage, but they denied they created the damage. I explained that I had a perfect cooktop until that time and because it was glass it could not be repaired , so I expected it to be replaced. They refused. I ultimately had to sue them in small claims court and settled the case for well over $200.00. What I do not understand is why they did not apologize for the damage their technician caused, nor were they willing to replace the cooktop, which they can get wholesale, while I have to pay about $1,000 retail. They spend money advertising and they rely on word of mouth referrals, and yet they lost me as a customer due to their handling of this matter, and they lost any goodwill I could have otherwise spread. I understand accidents happen, but where is the professionalism of acknowledging the responsibility for the damage and making it right. read more

Terrible service!!! Don't use them!!! Paid $400 for nothing!!! The man came out to "unclog" my drain, for it to be clogged up a week later.... They don't care about you or giving you good service... just don't use them plz! What's rip off!!! read more

customer service is terrible! The manager bruce , he doesn't want to hear what, you need to say! We had a problem with overflowing, bc of a bad switch, and I call him, and is answered is , is not there fault that the switch was bad! So the ac, still under warranty, but still charge us,$300 , so we got the drywall fixed costing us$ thousands of dollars, after a month the ac overflow again, and we call the company, 2 guys came , and is overflow again bc of another bad switch , so the drywall was ruined, so i call bruce, and see if they will pay for the damage , and is answer is , is not there fault ! Who the heck is fault is it ! I want the company to pay for the damage! Is answer is call your home owner insurance ! Bad customer service read more

Our condo kitchen pipe was clogged below our unit and it caused all water from the floors above to flood our kitchen. Patrick from BB did heroic work fixing the issue - we had to talk with all the units above us and explain (and ask them NOT to use their kitchen for an hour), and then quickly work on fixing the issue with a "snake" well below our floor. Quick work, good diagnosis and saved us from LOTS of damage. He's a serious operator - a real expert!! read more

My AC stopped working I called Badger Bob for a second opinion after the first company adviced to replace my whole unit outside and inside too. HUGE price tag! Badger Bob was overall good if you have the money to spend....and don't mind tk throw out something that might be otherwise fixable. They are one of the biggest company that advertis in SW Florida. First they sent an ac technician whom checked on my ac,than a comforting agent to represent the price. The whole thing (technician check and pricing)was done in a day,but I still had to miss work waiting around. Their estimate was at the middle price range. With different warranty options and fine print at the end.... Well the 4th company who I had out giving me a "second" opinion get my AC back and running for $50!!!! It might be a temporary fix,but at least I was given a chance by the other company to get my ac fixed instead of changing the whole unit. So I'll definitely not use Badger Bob at the future and don't recommend them because they haven't even tried to fix my ac just wanted to sell me a new unit.... What I learnt from this is always shop around,just like when you buying a vehicle. When you call an ac company second opinion is always free!!! And it is a good way to check their honesty and fair business practices. Only go with Badger Bob if you are desperate,have no other choice plus don't mind spending too much. read more

Our Dryer wasn't drying so I contacted Badger Bobs to come out and repair it. After 3 trips with 3 different Techs in one week it still wasn't working. The first Tech told me the Vent needing cleaning, dryer still not drying. The second Tech cleaned the vent, dryer still not working. The third Tech said when they cleaned the Vent it was pushed back too far kinking the vent hose, dryer still not drying. I contacted another company and after extensive testing they found the problem on their first trip. They found the Timer was cutting off the heat at high temperature. read more

I needed to replace the air conditioning system for my newly purchased house in Sarasota and have some electrical work done (we havent moved in yet). After booking appointments for an electrician and a A/C estimate a week prior, the electrician failed to show up. The A/C estimator did show up and said maybe the other guy was "under stress'. I decided not to utilize their services. A wasted 1 hour drive from Rotonda West and back... read more

I bought a home in Venice and the A/C unit had a Badger Bobs sticker on it. Hurricane Ian flooded my home and I called Bob's on Tuesday to come out and look at the unit. The phone was answered by a heavily (Indian?) accented woman. I explained that FEMA was coming out to inspect the damages and I needed my A/C unit inspected to see if it could be repaired or replaced. She replied that she did not know what FEMA was. I asked if she was kidding and she hung up on me. I called back on Thursday and a heavily accented male answered the phone. He said sure they could come out but wanted me to buy a $319.00 subscription for the service. I declined and hung up. read more

Called for emergency A/C service Saturday evening . . . still waiting to hear from them, two days later. Should change their name to SpongeBob's Services . . . "four weeks later." read more

Second time I used them, even better than my first. Called at 9AM, they took my information; had a call from the dispatcher by 10AM, there was a plumber here by noon. Polite and knowledgeable guy; wore a mask into my home. Diagnosed my garbage disposal problem, recommended good-better-best solutions, and had the new disposal in my sink by 1:30. Area was clean and cleared of water and repair debris. Waived the visit fee (because of the purchase), then tightened my faucet handle and inspected my water heater, with good explanations for both. Won't hesitate to call them again. read more

Minor refrigerator repair (ice dispenser flapper became dislodged) took 3 times longer because technician unfamiliar with model. He said part was broken and was going to order a new one. It did not look broken to me so I suggested he try again to put part back in. It worked. I paid $100/hour to train the tech in addition to $89 for service call. When I called for the appointment I was not told that service call charge did not apply to any labor, which has been my experience with other vendors. First and last time I will use their services. read more

I had an emergency plumbing issue, after a few calls....I couldn't have someone to come out for a week....Badger Bob's, said they could be here! I discussed the price of $89, service call....(which I thought was cheap)...I asked what the hourly charge was, told nothing.....only $89 dollars! I was thrilled.....I knew no parts were needed....showed up on time, told me the cost was 6X of the quote....Tech said he was gonna go to his car and call his manager....cause I said NO WAY....he sped away! Dont even bother if they are the last company available! read more

The technician was reliable and polite, took 20 minutes to fix my washer, but the only disappointment was the $250 bill. It seems excessive for 20 minutes of work. read more

I received a call, a few weeks ago, from one of my neighbors. They had a problem with the electrical in their mobile home. I went there to check out the problem and found only one leg of the power, from the meter to the home, to be good. Some place under ground a wire was broken. Last year in April they had the same problem and Badger Bob came out and spliced the wire under ground. I called up Badger Bob and arranged an appointment for a tech to assess the problem. I told Badger Bob's personnel that the people had a year warranty, parts and labor. I was told they only give a 90 day warranty. The tech came out and determined the same thing I did and stated it would cost $1600 to repair. Badger Bob then scheduled a tech to come out the week after with a tracker for under ground wiring breaks. The tech, supposedly, connected the tracker to the wires and stated there were possibly more than one break under ground and it would be about 3 weeks before they could service. The cost would be around $5800. My neighbor has no air conditioning and no working stove. Thankfully the first tech moved some wires around to provide refrigerator and microwave. I find it hard to believe that Badger Bob even tracked the wire because from what I had dug up the wires didn't even go in the direction you would have expected them to go. I have called their head electrican to talk but no response in two calls. I guess, when the company merged, they have no respect for their customers any more. I am writing this to tell the community to beware. Respectability does not seem to apply to this company any more. I will make sure to recommend other companies and relay this to everyone whom I talk. read more

Never again. Came out to fix leak on refrigerator replaced the filter housing holder. Still leaked technician told my wife to go to home depot and get 5 dollar part to fix the leak or he would change and additional 50 dollars to fix it. This my first review ever. read more

As a new but seasoned AC customer, I recently received service from Badger Bobs. This was my second call, and I wanted to share that the service I received was beyond exceptional, From the first Hello, on the phone, to the final email, it is rare to find a company dedicated to customer service, and to their work. Performing this way Twice, over 6 months stands out at the top! Full recommendation for service and installation! Very Fair and Honest Pricing too! read more

LEGENDARY Customer Service. Professional, Ethical, Knowledgeable, Customer Forward Attitude and Demeanor BEST in Class read more

Installed a mini split AC in my garage last summer.called BB to fill the system with the proper gas.G came out to adjust and fill.he bent and kinked the tubing so bad it quit working after a few weeks.fall came and let it go.this spring i purchased a new set of copper tubes that G ruined at around $200.00'I decided to give them another chance. I called and asked them to check for leaks and to fill..he didn't have nitrogen when he showed up so he just filled the system. He actually when in the garage said(it's real cold now) and charged me and left.it was far from cool.can't reason with an idiot.Ok one more chance.came for the 3rd time to check for leaks. He had all the equipment but could not find the leak.so now I'm out more than $900.00. He actually said it cannot be repaired, you may need a new unit. TresCo A/C came out and found the leak in 3 minutes.. I live in Fl.my garage is 77 degrees now. read more

I purchased a new heating and cooling system from Badger Bobs March 2020. I also purchased a parts and labor warranty for 10 years. In addition I purchased a preferred customer agreement. I was told, at the time of purchase, if I had any problems especially during after hours I would have priority over others for service. Sunday night at 10:00 I determined that my air conditioning wasn't working. I called Badger Bob's for service. I was told the repair man would call me when he was on his way. At 12:30 I called again since no one had contacted me. This time I was told they had scheduled me for 9:00 Monday morning because they were booked all night. She said she was sorry that the 'supervisor' did not call me with this important detail. I feel duped as a preferred customer having paid almost $150 for this supposed service. I will be talking to the manager this morning. Very disappointed with this business. Monday afternoon I was contacted by Armando, a supervisor at Badger Bobs, saying "he heard about what happened to me. ". He said,"that is not what Badger Bobs is about and I am headed to your home to fix the problem." Armando fixed the problem and again apologized for what I experienced. I appreciate what this supervisor did for me. read more

After three calls and no help, I have still not received a quote for a new water heater. I have been told by the operator that the plumbing manager has the information and will get back to me soon. Its been four days and no quote nor a heads about anything. If you feel like being hung out to dry give them a try. I really wanted to give the business to them and they are just around the corner from my home. read more

Called because of no cold air 34 days after maintenance done. Told out of 30 day warranty. Freon had leaked out due to stuck valve. Either their maintenance guy didn't check or he stuck the valve. Either way, it was his negligence. Complained to company. What did I hear. Crickets. read more

Biggest rip off!! Charged $120 just to quote me $600 to unclog my toilet! I had another company come out for free to look at issue and fix clog for $200!!! Super unprofessional, and seems like a total scam and definite rip off. Do not waste your time calling this company. There are so many better companies that deserve business. read more

Badger Bob's Appliance Repair is terrific. At different times they have worked on my fridge, my dishwasher, my freezer, my washer and dryer. Repairs were always first rate and the prices fair. They send an email in advance of the technician's arrival which includes a photo. They send a receipt by email. They work quickly and quietly. I think I'm in love:-) read more

Since we moved to Sarasota a year ago we have had Badger Bob's Services service our home AC unit. I've never been disappointed with their response to a service request and their technicians have always been courteous and professional. If you are searching for a home HVAC service or repair. I highly recommend Badger Bob's in Sarasota. read more

I've been using Badger Bob's for about 3 years for my HVAC needs for two HVAC units doing twice a year maintenance on them and repairs if needed. So far they've been very good. Both units were originally installed by other HVAC companies, one of which went out of business a few years after installing. After that unit needed repair, it wasn't clear if the manufacturer's extended 10-year warranty covered labor or not. I called the office and received a prompt call back from Armando the operations manager and he was very professional and took care of it, as labor was covered. About a week ago, I renewed for another year, and I look forward to continuing with them for a long time. read more

Badger Bob is one of a kind. You will not get better service, attentiveness and just all around awesome sauce. This guy is extremely professional, and really charismatic. I had the worst duct problem, and he got rid of all of them. Now if I can just handle my badger problem...still 5 out of 5 for sure though. Thanks bob! You're appreciated and God bless! read more

We have a Samsung refrigerator. That was a mistake. It's prone to repairs, has an ice maker from hell, and non existent customer service. When the hinges on the Flex pull out drawer broke, I figured no problem, just get a replacement hinge put in. Samsung customer service (a call center in India) referred me to an appliance repair outfit locally... they promptly told me they only work on warranty claims (ours was outside the giant 1 year warranty) and couldn't help us, but they referred us to another local outfit who came out... told us they'd be back within the next few days... we never heard from them, and their voice mail is full. Remembered a good experience with Badger Bob's on A/C issue, and called their appliance repair division. They had Matt out the next day... the good news is he knew exactly what we needed to repair the fridge, the bad news was that you have to replace the whole drawer front at a cost of almost 400.00... We gave him the go ahead and in two days they were back with the part, repaired the refrigerator. Matt was efficient and knowledgeable and I'm thoroughly happy with Badger Bob's to the point that they are now my go to guys for all future repairs. Lesson one: Don't buy Samsung appliances Lesson two: If you did, call Badger Bob's for great and knowledgeable service. read more

We had two intactions with Badger Bob. Our assessment is that they do ok service work, but they will not hesitant to way over charge you. The first time my fridge drinking water is clogged. The service man from Badger Bob took his time to take apart the Fridge, and after about one hour he told me he needed to come back with parts to fix the problem. But the diagnose costs $160, and estimates for the labor and material to replace the part will be another $240. Basically i needed to spend $160 just for the man to show up to diagnose and still was left a broken fridge. I had a conversation with their service manager who is kind enough to lower the fee to $89 which i paid. I then called another repair company who fixed the problem on the spot with $60 labor plus parts. The second interaction with Badger Bob was through my tenant, who called Badger Bob to repair a leaky toilet at our rental home. Badger Bob charged him $243.44 for about half an hour of work, and $20 dollar parts for a flapper and a supply line. An honest plumber can do this for $70 max including parts. We do understand to maintain a certain level of service, there is a lot of overhead of management, insurance, and training. Badger Bob seems to be doing an ok job in that regard as a service comapany - their invoice is always clear, they alway know who the customer is whenever i called. If one wants to pay three times of a just price for repairs, Badger Bob is a company to go for a peace of mind. Otherwise, It pays to spend a little effort to shop around and your wallet will thank you! read more

My freezer quit cooling. On a Sunday, I called every company I could find. Badger Bob's was the only one to answer and the technician came out within an hour. The compressor was replaced and it's working perfectly now. I wouldn't call anyone else! Very good service! read more

We needed to replace our AC System and Ductwork in our 40-year-old home. Our particular AC needs are very complicated... my wife provides care for her elderly mother in our home, and her mother's temperature needs are very different from ours. Therefore, we needed an affordable way to zone our house into three different temperature sections (our master suite, the living area, and the mother-in-law suite). We were also very curious about the new variable speed technologies that provide both energy savings and a consistent temperature and humidity control. We interviewed over 10 HVAC companies in the Sarasota/Bradenton area. We also compiled a spreadsheet analysis to compare all the pros and cons of the different AC systems, as well as the service companies and guarantees. Zoned systems must be designed and installed properly in order to achieve the desired comfort levels and savings. Our own research emphasized that the installation company we used was more important than the equipment itself. Therefore, we asked very specific questions of all the candidates. Bruce Lyons of Badger Bob's Air Conditioning provided the most thorough explanations, and he recommended a quality system within our budget. In fact, he was one of only two representatives that provided a complete answer to our most important zoning question. Bruce was always available to address our followup requests and concerns during this process. Once we made our final decision, the entire installation process went smoothly. Badger Bob's install crew (T. J., Abe, Johnny, and Yuri) were some of the most knowledgeable, courteous and friendly techs that we have ever met. Their attention to detail and professional installation of our new equipment was impressive. After the installation, Armando Diaz, their Service Manager, came by to inspect, configure, and train us on the new Wi-Fi thermostat. In addition, Bruce contacted us a week later to make sure everything was working properly and that we were happy with the system. We love our new AC system! It is extremely quiet, both inside and out. Each zone maintains its own consistent temperature, and we are already noticing energy savings on the FPL Dashboard after only 2.5 weeks. The mobile app is great for monitoring and easily making adjustments for each zone while away from home. Thank you, Badger Bob's, for a wonderful AC system! read more

Cost almost $ 800 for 4 hours of labour as parts were covered. We cannot get an explanation as to why it was so much. Will look elsewhere now for this type of service. People need to be honest about what they do or before too long, they will be out of business. read more

Had a sewer backup and they came promptly and found blockage in the lines. Cleared line to main and reset 3 toilets for $850. Didnt hesitate to pay. Not two days later same backup issue and we called them to come back. They have billed an additional $350 for the blockage and when we complained they responded "we cant guarantee our work". Say what? Haven't even thought of paying the 2nd invoice. Beware! read more

Had a leaking toilet. Had a "handyman" change the flapper and try to identify the leak. Changed some washers and leak was minimal .. one drop or two after a flush. That was last June. Left for summer, returned after house cleaner had done a great job in October. She unknowingly reactivated the leak. Screws had enlarged the holes after 32 years of use. Called 2 plumbing services. One never returned my call. One returned after a recall. Price was $96 arrival fee for first Thirty minutes. Asked for quote for replacement with ADA height. $675. No guarantees on product if I provide it. Charge per hour for work. Badger Bob has done work for us 3 years ago. Just forgot. Called at 3P on Tuesday, scheduled for Wednesday. Elected to have 2 commodes replaced. Did so at similar price. Great service Plumber Ian. Respecting CoViD precaution .... didn't complain when I changed my mind and he had to go back to pick up another commode. Very happy TWICE read more