!!!! BEWARE OF THIS COMPANY !!!
My home is around 9 years old ( 2015), was a summer home, so only used 4 months out of the year.. I purchased this home a year ago, so decided to get a routine hvac maintenance done in february 2024.. I called several companies to get prices when I called air & energy for prices, they quoted what the standard prices was showing on their website. I decided to to go with them. My hvac was been working find with no issues, just wanted a routine maintenance. Air & energy came out in February for the routine maintenance. I greeted one technician at the garage, he informed me what he was here for and we discussed what was going to be done. 10 minutes later he tells me " Oh, there is another tech here with me, he is at the side of the house at the outside unit". I'm surprised this person did not greet me first before touching on my home equipment, and what is this person doing for so long on the side of my home.. Eventually, he came around and we greeted, they proceeded to do the work. After completed, they said everything looks good, and I paid the cost.. couple days later I realize the temperature was not holding as usual. I checked the thermostat, notice thermostat was on and showing cool on, but the hvac was not coming on or responding. I thought it was the thermostat having an issue or going bad. I researched the issue for thermostat and potential thermostat replacements. After another week, did more research on the thermostat issue and put it on fan, but the fan would not come on. That lets me know the issue is not with the thermostat but with the hvac unit. Research, show that this issue comes about when someone is working out at the outside unit and caused a short. That's when I called air & energy, to report the issue. They said, we may have to charge you if the issue is not related to our work. I realize everything was working fine with this unit before they came with their routing maintenance, and they was the only one at the outside unit. They came back out and the guy found a fuse blown in the hvac, but he did not know why It blew. He replaced the fuse and left. Later that evening, the hvac shut down again as before. I called them the next day, they came back out with another tech. He went out to the out side unit and found a short in one of the wires ( cut in wire casing). He said that's the issue, he repaired the wire from being exposed. And presented me a cost of $161..... At this point, I feel I'm being schemed.. I told the tech I want to pay the manager because i want to share my experience of this service with him.. He called the manager and informed him that I wanted to pay him. The manager stated, we will call me the next day. The next day I did not get a call by evening so, I called Air & energy to speak with the manager and pay this amount.. However, the rep say he was not available. I told the lady i want to pay this service amount and also get a refund of the second part of the maintenance service, because I'm not satisfied with the maintenance service. There service is two maintenance service a year, but you pay for both at the first visit. The lady said, I setup this account as a VIP, you want to cancel the vip, that will cost you $50 to cancel vip.. I said, you must be mistaken, I did not sign up for any vip and have no knowledge of a vip service. She said, did they sell that house. I informed this person, I do not have a vip and I only requested for the standard maintenance service. The cost I paid for the standard maintenance service was $206.. She said I can refund $103, but for the latest out visit to fix the short she don't know how to do it. So, she said I should call back the next day to speak with the manager to do it.. He called two days later, I informed him, I know the electrical systems and home building due to having rental properties and flipping properties in the past.. and I its hard for me to believe this was not done by their tech since they was the only one at the unit. However, I will pay the $161 cost they are requesting. At the same time I'm not satisfied with the routine maintenance service and want a refund of the second part of the maintenance service. So, the manager state, " Well if you cancel the vip that's going to cost you $50, so your refund will be $50"... I informed this person, that I don't have a vip and just refund my money and take this payment. But he kept going on the rant of your home is 9 years old.
After going through some of the house paper work receipts the last owner left behind. I find a receipt from Air & energy in 2018 for a vip membership. The vip documents they signed was for $174 dollars for the 2 maintenance service a year not $206 as I paid for the standard service. a reputable company would have competent management practices to check the copy of the vip to see who name it was in.. I WILL NOT RECOMMEND THIS COMPANY !!! read more