Bad Ass coffee is new to me other than trying when they first opened this location and in Maui a couple times. I was in the area and ordered online for pickup. They were very helpful and polite. Such a cute little shop. Will definitely be going back (even though I live and work in a completely opposite direction!) The coffee ice cubes in the iced coffee are perfection! read more

Bad Ass Coffee of Hawaii - Coffee & Tea Near Me - Santa Rosa, California

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I am writing to formally file a complaint regarding a disappointing and frustrating experience I had at your location. During my visit, I ordered a promotional drink advertised as the "Three Waves" for 89 lei. The promotion did not specify a drink size, and I typically order a large. I placed my order accordingly--a large iced Three Waves in my personal 40 oz tumbler--and specifically requested that it be filled only halfway, as the drinks are often made with too much milk. While placing my order, the staff encountered issues redeeming my reward. The employee assisting me called over a manager, who was also unable to process the promotion. I explained that another location had previously redeemed the same reward without any issues and offered to wait while they contacted that location for clarification. After making the call, the manager informed me that the reward could only be redeemed for a medium size. I responded that this was fine and I offered to pay the difference for a large. At that point, my drink was already being prepared. The manager attempted to process the reward again as a medium, but the promotional code still did not work. I showed her that, on my end, the reward had already been redeemed and that I had a valid coupon for a free drink. Despite this, she insisted that I would need to pay for the large drink since it had already been made. I clarified that I wanted to use the reward I had earned through previous purchases and even suggested that they could discard the drink and remake it as a medium if necessary. However, she continued to insist that I pay for the large drink, refusing to honor the reward or accept my offer to pay the difference. To make matters worse, the drink was filled all the way despite my clear request for it to be only halfway full. As a result, it was mostly milk and not made to my specifications. Because it was not what I ordered, I ultimately threw it away. When I asked for her name, she responded, "I'm Jerri, the owner." I expressed my dissatisfaction with the service and explained that I would instead go to the other location, where staff are able to properly redeem rewards without pressuring customers into paying for items that should be covered. She then stated that her son manages that location and that she owns both. I find it extremely disappointing that a business would promote a rewards program but fail to honor it when a customer attempts to redeem a valid offer. This experience felt unprofessional, wasteful, and left me questioning the integrity of your rewards system. I hope this issue is taken seriously and addressed to prevent similar situations for other customers in the future. read more

I love that they use coffee ice cubes in their iced drinks! My favorite is the Three Waves iced latte, which is coconut, macadamia, and caramel. Service is consistently quick and my order is always accurate. I like their rewards program and wish they had a location closer to home in Marin County but I make sure to stop by whenever I am in Santa Rosa! read more

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The Badass chai (cold with ice) is an amazing drink. I live in Petaluma and always stop there when I'm in Santa Rosa. The customer service is absolutely fantastic. I've recently subscribe to their website and have recently made some purchases of there products. Service is always fast and friendly. Keep up the good work! read more

I came in at 5pm on Friday. Everyone in my academy kept saying how great this place is and how they use coffee ice, so it doesn't get watered down. I thought that was amazing since I do that at home too. I asked the barista there what her favorite drink is, and she said the beach bliss, so that's what I went with. It was good. It wasn't too sweet, but I don't think I tasted enough of the macadamia part of it. The whip on top was good too. And I loved that on my 3 hour drive home, it didn't get watered down. I deducted a star because it is very expensive. I got the smaller size and it was still $7. I was actually surprised it was so much. I would still come back to try some of the other drinks but can't afford to come daily. The shop was nice and clean, and the barista was really nice. read more

Bad Ass Coffee of Hawaii - Coffee & Tea Near Me - Santa Rosa, California

6/13/2025: Whoa! Bad ASS Coffee located in SANTA ROSA CALIFORNIA????? WOT????!!! No WAAAAY!!!! I really thought Bad ASS Coffee was only located in Maui . . . Not anymore!!!! BTW: My GARMIN GPS made me take the off-highway road due to too much enduring Highway 101's traffic jams. Out of my right POV, I just couldn't believe my eyeballs were noticing the Bad ASS Coffee Marquis! Of course, I HAD to stop by visiting Bad ASS Coffee for an ice peppermint coffee but, I did notice the taste of the coffee wasn't as BAD ASS DEEPLY ROASTED as the Bad ASS Coffee Shops roast in Maui thus, I removed one star. read more

On the way to SAFARI WEST, stop here if you are need of caffeine before your tour or after your day. There is not a lot of options on this side of town. It's a cute little family owned Hawaiian themed coffee spot with a few other little shops in this tiny parking lot in a corner of the intersection. They have pastries and it has a very modern decor with a clean bathroom. I enjoyed the employees recommended drink and ordered a chocolate cupcake also which saved me because I was starving after the safari which was a blast I may add. Their location is wonderful and the service is great. read more

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One tea bag in hot water is $5! I cannot believe it! That is silly!! I do love it here but my goodness! read more

Bad Ass Coffee of Hawaii - Coffee & Tea Near Me - Santa Rosa, California

Went here Saturday, late morning. Variety of choices for drinks and snacks. Lots of stuff for sale, nicely decorated interior. Quick, friendly service. I asked the barista what they liked better, regular mocha or monkey mocha. They said both were good. So I decided to get a small money mocha and it tasted delicious. Different from other mocha's, in a good way. Will be back here for sure. Prices are comparable to other coffee places. read more

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Easy to find! Clearly, locals love this place. A lot of parking. Tons of seats inside. No seats outside. Pretty big space and they sell Hawaiian coffee beans and ground coffee. They also sell mugs and cups, baked goods, package food to go. The atmosphere was easy going and chill. Greeted nicely when I came in. Ordered the Three waves and the Caramel. Made so quickly and it's yummmmmy and smooth. Definitely would say to come in for some smooth Kona and Hawaii coffee. I would come back! read more

Bad Ass Coffee of Hawaii - Coffee & Tea Near Me - Santa Rosa, California

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I have to always find way to support the islanders. Here is my scoring card for this restaurant: 1) Location: ( 5 Point ) - Great location for customer to see and find. Great parking for street parking and back side with parking lot parking. 2) Decoration : (2 Point) - They still have the original decoration. Clean. 3) Price: ( 4 point)- The price is competitive but still a little bit pricey compare to other same stars and type food they serve 4) Quality and Taste : ( 3 point)- The quality is ok, food and drink taste is good and portions are below average . ( must be inflation ) 5) Type of cuisine standard : ( 4 point) - The style of Hawaiian coffee and food they serve is pretty close to the way it was prepare in Hawaii. Not bad! But some dishes did have slightly modify to cater the customer's need Overall it's not bad and I thinks it's great to give it a try and let me know what you think. Go foodies Total max is 25 Score 18 Stars = 72% round up to 3 stars read more

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Everything we got was satisfying. Tasty strong coffee and fresh refreshing teas! They were slammed and busy but knocked out orders in a timely manner. Thanks! read more

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If you drive all the way across town to get an espresso drink then tell customers that you start cleaning the espresso machine early (30 minutes early) so you can leave on time, it doesn't help. After a 14 minute drive from the other Bad Ass which closes early also, then told no espresso drinks, and it's 30 minutes before closing....with nothing offered. Never returning and will advise others to pass on this business. If I'm driving to make it to your business because it's open, it's BS that you close early with no interest in how far your customer is coming from. read more

I appreciate they were open early in the morning, and the service was polite and speedy. But the Americano was really bad. It was too watery. I drove to Starbucks right after. read more

Good coffee! I take mine black so a little overpriced for me, but lots of options to choose from. Indoor and outdoor seating (on a busy intersection in case you prefer outdoor seating could get a bit noisy), wrap around parking lot; bathroom was clean and well stocked, friendly customer service, and a fun little merch corner! read more

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I got an espresso from here and it taste like ass and it's bad.. coffee that lives up to its name.. it was so bad I couldn't finish it. If you are a connoisseur of good coffee go somewhere else!! read more

Came here after going to Safari West. This place was amazing! My fiancé and I could not decide but the guy was super patient. We ordered the Beach Bonfire( toasted marshmallow and macadamia nut) and a blended Kreme De Kona ( white and dark chocolate , vanilla) . They were delicious! Really brought me back to Hawaii. I really liked both drinks but the beach bonfire was just on another level. Definite must try! I wish they would open up a Bad Ass Coffee of Hawaii in the Bay Area! read more

Bad Ass Coffee of Hawaii - Beach bonfire and kreme de Kona - Coffee & Tea Near Me - Santa Rosa, California

I have visited this place on a very regular basis for ten years and I've loved it - loved the coffee, loved the vibe, loved the people. But now I'm not going back. I switch between three/ four drinks - nothing fancy or out of the ordinary. (A kona/ iced Kona, a latte and a chai latte). I've been drinking them for ten years. Previous staff knew my order before I'd even asked. The place was awesome. But the staff changed (for the worse) a number of months ago and now the place has gone downhill. This happened a little while ago and I'm still mad as poor staff training/ lack of customer service has ruined what was previously my favorite coffee place. A while back I had one of my three drinks - and it was BAD. I mean - how can you mess up a latte? - but it was bad. I chalked it up to bad luck. A week later I was back - I'd ordered a chai latte this time - (another one of my three drinks) and it was completely undrinkable. I didn't notice until I got home as it was too hot to drink when I picked it up. I chalked it up to bad luck again. Obviously I'm a slow learner - because I went back AGAIN a few days later. I ordered another chai latte. I had a sip. It was revolting again. I asked my husband if it was me or the drink - so he had a sip. He agreed. But I still really wanted one - and figured maybe this was a staff training issue. So I went back - and politely pointed out that something had gone wrong with it - and asked for a redo (I didn't even mention that this wasn't the first time).I mean they can't fix a problem with how they make the drinks if they don't know there's a problem - right? The guy at the counter looked at it (and bearing in mind I'd taken two tiny sips) said that I'd been drinking it already and if I wanted a redo I'd have to pay. I pointed out politely again that I'd taken two tiny sips (there was half an inch of drink missing from the top) and there was clearly a staff training issue as the drink I had regularly had over YEARs was suddenly undrinkable. I wasn't trying to get a free drink - as I brought back my 95% untouched drink. He refused to remake it (quite rudely) saying that it's not his problem that I ordered something I don't like. So I haven't been back. I still like the Kona but it's not worth the awful staff. Bring back the guys you had before! read more

Just left the Stony Pt Road in Santa Rosa location. Very clean location and the two gentleman working had excellent customer service- polite and drink made quickly. Rare to encounter customer service this good nowadays- I will be back! read more

We were in town for Disneyland and like looking around for hidden Jem's. This was a cute small coffee shop with a relaxed island feel.Not cheesy at all. Very clean!The music and friendliness of the staff felt comforting. They were very helpful with picking drinks out. We ordered an iced tea and iced coffee. Both were great. Try the coconut foam,it's delicious. read more

Walked my happy buttt to grab a bad ass coffeee that I haven't had in about 5 years at about 11:40 am Tuesday . The girl light blond ish orange headed girl looks at me very awkward no greets just walks up to register and stands there , I asked about certain type of drinks reply's dry makes drink hands drink with still dry look n talk . lol Coffee was amazing just as I remember it . But maybe a little work on customer service could go along way with EVERYBODY:) read more

Do you ever try a place solely based on a name? Jamie W. and I were near the end of a very long drive from Eureka where we spent a quiet extended weekend. As we approached Santa Rosa on Hwy 101, I suddenly remembered the name of this coffee spot from a previous road trip we took to Safari West. Most coffee-centric cafes have names that either have a personal reference (Philz, Peet's, Bernie's...) or remain symbolic to the point of meaningless (Starbucks, Blue Bottle, Ritual...). This particular cafe name, however, appeared to reflect a decided attitude. As it turned out, it is the real name of a Hawaiian coffee company. Given its tropical origins, it only made sense for us to order the $5.25 Large Iced Kona Coffee (photo: https://bit.ly/3RV8I1c). It was refreshing enough caffeine on a warm day. In the words of that wise philosopher Christina Aguilera, "You got soul, you got class. You got style, you badass". She was clearly singing about us. COFFEE - 3 stars...thirst quencher, Hawaiian style AMBIANCE - 3 stars...spacious mostly because they have a lot of merch SERVICE - 3.5 stars...they complied, no badass 'tude TOTAL - 3 stars...provocative name drew us in, it worked RELATED - Exploring north of San Francisco? Here's a collection of places I've visited and reviewed: http://bit.ly/2tIHlkV read more

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The ice used in my latte was made of coffee so it doesn't dilute as it melts. The breakfast wrap was made real time with a nice sear.

I love the convenience of this place as it is close to the hospital where I work. The service is friendly, coffee is good. My only complaint is the strong smell of whatever cleaning agent they use. A coffee shop should smell like coffee! So I just grab ny coffee and go. Please consider changing your cleaning products. Otherwise, great little spot! read more

Always get a tasty latte from here. Thank you to the chick at the counter with the good recommendations. Got the iced beach campfire latte and it was amazing. read more

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Love this coffee place! I honestly didn't know they had multiple locations in Santa Rosa! I always go to the other location and accidentally found this one. I always order the same thing: 1. Coffee Kooler: Delicious as usual with the perfect creamy blend with perfect sweetness. I do wish that it didn't have dairy but o well. It didn't give me a stomach ache drinking it so I guess there isn't much compared to a normal latte. Overall, this location is bigger than the other location that I normally go to. Plenty of parking outside. The staff was very friendly. read more

Bad Ass Coffee of Hawaii - Koffee Kooler - Coffee & Tea Near Me - Santa Rosa, California

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This is my second time going to bad ass coffee and this is my second time being disappointed the first location I went to they almost shorted me five dollars. I had to explain to them. They did not give the proper money back now this facility. I order a mai tai latte they give it to me with no foam, which is the whole point of ordering. It was the cold foam. They don't tell me that the machine is broken. They just give it to me and charge me full price. How awesome getting a drink that I didn't ask for at full price what was even the point waste of time honestly, I just wanna dump the stupid drink out. And it was eight dollars for a medium.!!!! 8!!! Ask for a refund they say that it goes back on the card. I'll be making sure and if it doesn't go back on the card in a couple days, I will be back. read more

I've driven past this place for years and always thought I'd give it a shot. I really wish I would've kept on driving $13 for a breakfast burrito that is smaller than my hand. What a joke. read more

Went in today 12/28 at approximately 2:00 and asked for a MOCHA but given a Latte. I told the kid behind the counter that I asked for a mocha and he says "no you didn't ". I said yes I did. He grabs my drink and says he'll take care of it and squirts chocolate into it and says there you go. I told him that's not a mocha and he says close enough . Very rude and disrespectful employee. Mentioned I will be getting ahold of management and he says good luck with that. I will never go into that coffee shop ever again if that is the employees they hire read more

$18.00 for a med latte and a really bad breakfast sandwich I did use their table for work, but that doesn't make the over priced food any better read more

That's a nah for me, dawg. The macaroon coffee is not bad. But two coffee and two burritos for $40. Nope. The breakfast burritos are edible after you peel off the melted paper and most of the tortilla. Avid coffee is better, hell Starbucks is better too. Now let's talk about the lofty options they have of themselves. The atmosphere is very much, "what do you want and you're welcome." Too bad it's a great location near the hospitals but will not go there again. read more

Not how I remember it. I love bad ass coffee and it's been a hit time after time when I have gone to other locations. This is a newer one and it was not great. It is watered down, even with the coffee ice cubes! The flavor is really off. Almost $8 a large, it better be bad ass... read more

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The coffee is subpar at best! As you may have seen from other reviews I like americanos. I order a small americano with 2 shots. The color of the drink could tell you the first problem, it was light brown and based on 2 shots in a small size it should have been much darker. It tasted pretty watered down as well. The only flavor notes that came through were stale and bitter. The store it's self was also a bit dirty as well. I should have known when I saw 20 different types of lattes is wasn't going to be a good cup! read more

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This place is great! They have a really good banana mocha and omg it's delicious! Great service too.

It has been a couple years since I have been here, have to say the coffee is as good as ever. Wish they would do an 8oz Cappuccino (just my pref) but the coffee is super good. Used to like working from here by many of the tables have gone now (possibly a COVID impact). But, I was there for the coffee, and that was super. read more

Bad Ass Coffee of Hawaii - Always great for a cappuccino - Coffee & Tea Near Me - Santa Rosa, California

Gas station coffee and a croissant that was frozen in the middle. Go to Blue Beagle down the street next to Molsberry's Market instead... or just get coffee from the 76 station across the street for a quarter of the price. read more

I enjoyed the coconut latte and the mocha, although we both found them to be a bit sweet. I definitely want to try more on their menu though and I'm glad I found a closer location! read more

My most favorite and first ever monkey mocha blended with extra banana is soooo delicious! Great service, always friendly, accommodating and fast! Cute coffee shops with nice seating areas and lots of cool stuff and small gifts available ranging from really unique and hilarious magnets to souvenirs of sweatshirts tshirts mugs etc! Very clean always read more

tank coffee Restroom filthy no paper towels Place dirty Worst breakfast sausage muffin every; pre made, cold not even wam, strange taste to it ??? Fool me once... Cool name anyway Bye Bye read more

Love Bad Ass Coffee! "There is immense power when a group of people with similar interests gets together to work toward the same goals." Idowu This location is all about community! . I admire their pay it forward stand. Always thinking of those in need and the service men and women that should be honored. Today- I walked in to find that they had just served 30 firemen breakfast and coffee on the pay it forward community donation card. I -of course-added more! Way to go Bad Ass Coffee for setting a standard of community and respect. read more

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