It's gone downhill since the recent remodel. They should have kept it the way it was and gotten rid of the current management. I was never treated more rudely than than the short blonde woman who dyed her hair pink. She's gotta go. Vote with your feet. Don't go there until they understand what Customer Service is. Don't blame the staff. They are working in a place with low morale and are doing the best they can. read more

So passive aggressive and rude. We felt pushed to get two drinks when we only wanted one. So then she said we have quotas on how much liquid we give, so as punishment or something she gave us a 3/4 full cup. She refused to give us a receipt and loudly said "Thank you" several times until we moved. Is a receipt too much to ask? She was pleasant to the customers behind us. Oh, I get it, it's called racism. The bathroom passcode is 2525* if you just need to come here for a pit stop without needing to face rude service read more

Peet's Coffee is one of my favorites. Unfortunately, this location and Cotati is filthy. The health inspector apparently agreed. Ants everywhere and more! Mr. Peet would be sad. The employees are in another world and don't seem to care about cleaning up or even common courtesy. I have to agree with some of the other reviews. It used to be a great place, still could be. Jessica was always nice and makes good Havana Cappuccinos. read more

Came for a free coffee on Veteran's Day. Since I could choose my size coffee, I chose a large, of course. I asked the barista to leave room for cream. She was delightfully pleasant towards me. But she failed that simple request, filling it to the top. Oh well, I took it home and warmed it up and put Coffeemate in. Peet's is great coffee, no matter where you get it. But she lost a star for them. read more

Trashy service and classless baristas. My order is the simplest it can be Medium iced coffee in a large cup extra ice. I was the only person in there and they had five people working and they gave me my croissant. Don't judge me I got a croissant lol and then nothing else happen. They never gave me my coffee. So I had to ask is anyone gonna make my coffee and then they didn't even know what I ordered so I had to tell him what I ordered Which I had ordered a medium for me and a small for you but they just gave me both in large cups so I apologize. It's way too much coffee for you but anyways, they are super annoying. And they both acted like I was an inconvenience. WORST PEETS AND DRINK SERVERS IN SONOMA COUNTY!!! ( won't slander the barista name cause they were just servers...clueless ones at that.) read more

Not only was the new Tacky decor (50's modern pastel ) horrible , but the coffee seemed weaker , and they flatly refuse to offer unsweetened chocolate to sprinkle on too . Devoted customer for 30 years signing out read more

The perfect "We should go for coffee" location. Peet's coffee always offers up delicious coffee blends and fabulous service. This location is convenient and provides quick service. Thank you -again - Peet's coffee for another wonderful coffee visit. Perk: quick service!! read more

Peet's Coffee - Getting coffee . COVID safe. - Coffee & Tea Near Me - Santa Rosa, California

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Love this Peet's! Now that the downtown location is closed, this is my go-to Peet's in Santa Rosa. Although it can get busy, the staff are always friendly and efficient. My beverage always tastes great and the store is always clean. They are doing a great job at spacing out customers and enforcing masks. My only complaint is that this parking lot is tight. Overall, delightful coffee with way more flavor than Starbucks! read more

Peet's Coffee - Oat milk latte - Coffee & Tea Near Me - Santa Rosa, California

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Love coming to this location! I come twice a week - usually getting an ice vanilla latte and a little snack. My coffee is always delicious! The staff are always friendly and kind. read more

The service here is not good. The first time I went during the week at 5:20 am. I ordered my drink and the barista had a long conversation with a customer. Which is fine but was not multi tasking, was just talking. The second time same time and during the week the girl taking my order could not get on her register and asked her coworker for help. The coworker had no sense of urgency and took her sweet time providing help. The coworker who was asked to help was doing nothing. When I come in at this time I'm on my way to work so I'm in a hurry. Its not very busy at this time so I'm not sure why there is such a lack of customer service. It is frustrating and I will not go here any more. read more

Melissa is the best thing to ever happen to the coffee world! Any time I stop in, the staff is always hustling to do their best, and Melissa goes above and beyond to greet and assist in all aspects necessary! The hard work she put into Peet's day in and day out shows in every aspect of the shop! It's rare these days to get remembered on a first name basis, and I have seen people time and time again walk in, that is given a warm greeting which I can imagine is why people continue to seek out this location aside from the great menu options. Thank you Melissa and your staff for a great experience, every single time! read more

Delicious Americanos, and coffee every time. Does not disappoint. Staff are sweet and the sit down area is always clean and welcoming.

They were super sweet-- I didnt know they were 7 minutes from closing and they still were kind and professional. I'M SO SORRY AGAIN!!! THANKSSSS read more

Peet's Coffee - small mocha frappe (in a medium cup to get extra!) and small soy latte - Coffee & Tea Near Me - Santa Rosa, California

I know it's coffee shop food but it hit the spot when I needed it. Grace was super sweet gave us great service! And the ambiance was cute and clean all I needed. read more

Once again, the food is amazing. And 2 more batistas stood out to Me,, Lynn and Addie. They are the best

I don't know what caused this barista to be rude. But today I went for my 2nd visit ever. In front of 5 customers the employee asked me rudely if I touched the cups. I said yes. I was looking for my coffee. I get the eye roll and then "I have to throw these 3 away"(attitude) I was so embarrassed. Won't happen again 2 stars because I enjoyed my latte read more

I come here every Saturday morning around 10:30 and the same gal is always at the register taking orders- she does a great job. However, the rest of the staff is SO unprofessional- speaking about personal matters, laughing and joking, without a sense of urgency or any regard for the presence of customers waiting patiently in a very long line. The coffee and food is good. But the management definitely needs to step up the team's efficiency and professionalism. read more

Today, for the first time I tried Peets Coffee joint up, it was great. I really enjoyed having people around me that value their customers. Service, coffee, and treats to a 100% satisfaction in every level. There was a short wait time obcourse, people needed coffee shots after black friday lol but just made my day walking into a warm welcome enviroment. Im new to Santa Rosa, just moved in October. So be warned, yall will be hearing about my adventures in my new home town. read more

Definitely disappointed, only went to Perry's because I received some gift cards The blonde girl making the drink knew I wanted whip cream with caramel on the drink because I mentioned it. So she puts the Carmel on top and closes the lid. Rather than putting the whip cream on it she tells me 'oh that drink doesn't come with whip cream'. Um ok I literally told you and the order taker I wanted it, Was I supposed to beg you to put it on. Selling my gift cards now. Knew I didn't like them for a reason. read more

No Eggnog Latte this holiday season! So untraditional. Starbucks doesn't have it either. So upsetting

they switched to paper straws, which makes absolutely no sense to me since the cups are completely plastic. please consider switching the cups to paper and switching back to plastic straws. i hate feeling like im drinking out of a toilet paper tube, and the thing falls apart inside the coffee and at the base of the lid. it would be easier drinking out of a licorice than one of these horrible paper straws. the coffee was good and the service was fine. read more

Time to freshen up my Peet's review. Management has changed - and Peet's still serves good coffee and people hang out there: Old codgers hanging in the dark corners slowly drinking their coffee with their backs to the wall watching the room with steely eyes. A table of asians cluster "for two" tables to drink their coffee from stainless steel tumblers while an old lady with a perpetual smile on her face gnaws on an ear of sweet corn that I don't think she got from the Peet's display case. A little girl outside scoots on her butt across the garden wall to get closer to a crown finch while her father pauses to photograph the event. A poignant moment for me as as I remember my own daughter - a moment to be forgotten for an eternity by the father and daughter outside the window as a trivial moment. A big biker with lots to tats wearing shorts and a tee shirt orders coffee... the back of his tee shirt says, "Ride it like you stole it". I like it, but if I drove my tractors like I stole them, I'd probably be dead years ago. On the wall is a tasteful advertisement of cappuccino art - normally a flower or a heart being made, but this one is a phallic symbol. For the barista's lover, the boss is away and he's having a little fun or that customer who keeps coming in and ordering a cappuccino under the name of "Donald Trump". So many possibilities. Business as usual at Peet's on a Saturday morning. Come and be part of the action. read more

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Came in and had a green tea to pass some time before getting back to work. Cool location located just north of the Safeway shopping center. Lots of seating and not too noisy. I'll be back. read more

Peet's Coffee - Green tea while I wait for my next client - Coffee & Tea Near Me - Santa Rosa, California

I am spoiled. I live in Berkeley and go to the original Peet's store on Vine Street. Amazing customer service, and the coffee is always brewed fresh. I'm in Santa Rosa visiting family. Drive to this Peet's on an early Saturday morning. There are 5 people working behind the counter and three customers, including myself. I ordered a medium cup of decaf and a pastry. The two employees at the check-in counter seem confused as to who does what. After a few minutes, I get my pastry. I wait 5 minutes more and realize that my coffee order has been forgotten. Finally I ask if they are brewing decaf coffee and get a "yes" and no further information. After another five minutes I hear one of the employees ask the other, "what size was the decaf coffee?", the other employee says, "a large", which isn't the case. The employees pours a large cup of decaf, puts it on the counter, and as she turns away says, "thanks for waiting". There was zero sincerity, no eye contact, and I was fairly irritated with the unnecessary wait time, the lack of an apology, and the general confusion and lack of customer service. Addendum: I'm at this Peet's store again. It's a busy Saturday once more, so I expect service will be slow, and I was right...all too right. I was first in the line but the cashier was bagging beans. There were 5 other staff busily working away. It appears that they get so many online orders they can barely keep up. Because of that, the customers in the store experience delayed service. I waited 12 minutes as the line behind me grew to 7 people. To their credit, the cashier did acknowledge those of us in the line. Unfortunately, they then had to fill up the milk and half and half, then pour coffees for customers who had been waiting before me. Finally they called me over and took my order. A new pot of decaf was being brewed. I waited another 5 minutes. The cashier was very nice but the whole operation seemed chaotic. Sad to see. read more

The oatmilk options are amazing. I love Peets and make a point to stop here every time I'm in town. I was in the middle of a long drive and stopped in. The wait was long but I figured the barista was busy. I waited patiently then stepped up to the register as I thought maybe they thought I was still deciding. When my order was taken I handed the barista money and he said "no I made you wait too long it's on me". I was happy to pay regardless but he insisted and that made the long drive so much better. read more

Staff are awesome ,parking can be tricky as its off the main road and on a corner with lots of traffic at peak times. Not too thrilled about the beggars with or without dogs that hang out on the sidewalk there. I have given them food and coffee before ,however when it's been 3 months and they haven't moved on , it becomes a pain when you just want to get your coffee and go ! I love the patio area to just chill and watch the cars go by - not the best set up inside , no real cozy spots to charge your phone get online or " stay a while" Coffee is good and better than Starbucks , that's the main reason I come here . read more

Peet's Coffee - Havana cappuccino - Coffee & Tea Near Me - Santa Rosa, California

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Quality of coffee has gone done always watery as if they ran it through twice with same grounds. They should take notes from RP now their coffee strength and color is consistent... read more

************10 Cents off when you use your own cup**************** Brand new branch in Sta Rosa. Big branch and packed! Went in around lunch time. Long line but fast moving efficient staff. They'e also friendly and warm but very professional! Nice seating area outside. Parking was a little tricky but you can park on the street. read more

This location is interesting. I LOVE Peet's, so I will remain loyal wherever I am. But the vibe in this store is off. 1. Why are ALL of the employees white women? You mean to tell me that no one else has applied?? 2. I think maybe the manager intimidates the employees - they are all clearly trained to be as nice as humanly possible - but it is oddly forced. Employees look robotic, never make any personal conversation, only fake laughs and apologies everywhere. I'm all about customer service, so I see the attempt - but I think the word "genuine" needs to also be implemented or shown from leadership. PS. The coffee is great! As per usual... ‍ read more

LOVE love love Peet's! This is my 2nd favorite location but the one with the best (IMHO) customer service! I have a Keurig with a reusable pod (solofil) so I can use my own coffee and it can be a trick getting the grind right. One afternoon, the manager on staff, Ms. Kidd, gave me 5 coffee samples of varying grind levels then didn't charge me. She was completely aware that this small gesture would likely be creating a recurring customer....and she was right! Love this place! 2nd favorite location only because the Peet's in Windsor is near my work and I love their outdoor seating. :) read more

Melissa was so cheerful & helpful just when I needed it most....pre-coffee! All the staff was fast & efficient. Coffee was good, too.

Fatal mistake: I arrived at a little after 10am. The line to order was long and not moving. When I did get to the register a friendly young man took my order for a pumpkin latte. When I showed him the $1 off pumpkin beverage offered upon check in at this Peet's location he was uncertain what to do. He called over a young blond woman who instantly said they couldn't honor their deal. She gave several excuses including it must be expired, it must be at select locations, they needed a code and that was the way they were trained. I walked her through the steps I had taken to check in, open the deal with details and then to mark the deal used. She just kept arguing her point. Unbelievable! It was not the $1 that I cared about but her terrible customer service, unwillingness to budge and arguing something so ridiculous with a customer was astounding. I nearly cancelled my order but I carried on and paid. The young man taking my order apologized profusely. Even he could see that how she mishandled the situation was likely to cost the business a customer. I will not be back after nearly 4 years of frequenting this location. It seems the last couple times I have been in, the vibe has changed for the worst. New management? read more

Has to be the slowest and hottest Peet's Coffee in America. Every time I try to give these people another try, they screw up.

My daughters and I enjoy supporting businesses during these times and this particular location is our favorite. Always so friendly and helpful! Plus amazing drinks and treats! read more

Coffee & food arte standard Peet's fare: good & reliable. This particular one has massive windows that get afternoon Sun, which makes it quite bright for laptop use & makes it rather hot inside. It's likely I'll syrup coming to this one for those two reasons, tho other patrons may like these things about this spot. read more

My coffee was made wrong and normally I wouldn't give a measly one star because of this but when I asked them to make the coffee I ordered they acted like it was a big deal. There is nothing worse to me than a poor service. Had they remade the coffee happily a simple error wouldn't be a big deal. But to roll your eyes and sigh because I ask for the drink I ordered is unacceptable. read more

My favorite worker here is Rosie. Always so polite and helpful. Wish I could say the same of others. While no one else has ever been rude to me, they haven't been as happy or friendly as Rosie. The coffee goes without saying. Everything Peet's makes is 10x better than Starbucks. I've tried a variety of their coffees and teas...and I've never been disappointed. Love their golden chai when it's in season. The sugar free vanilla latte has the perfect amount of sweetness. And the Mendicino location is my favorite. Clean, spacious and usually always has seating. I like Cotati, but it's usually too crowded with long lines and no seating. I just wish they had more locations. But then again, they probably wouldn't be as good if they did. I wouldn't want them becoming another Starbucks. read more

The coffee is good. It's clean. There aren't a lot of people working and the counter is a little small for such a large volume of customers. They were really fast though. The staff just seemed pretty intelligent but may need to communicate with each other more - the person at the register noticed we were wearing name tags so didn't ask for our names and we're pretty exhausted so it threw us that they knew. the only guy working wasn't like friendly to the staff or customers (he may just be way over caffeinated) he was talking over the other employee who had our drink and it like caused a whole little mix up where our drink ended up being thrown away. I think he wanted it in a different order...it was weird. They were fast though so we didn't have to wait too long but it could have been avoided read more

I love love love this Peet's location on Mendo! The baristas are the best & know me by name, very personable & the coffee is objectively better than Starbucks! read more

the past few times ive been here it's been great, but today was a little dissapointing. the caramel frap didnt have much caramel, and it tasted like there wasnt really any coffee in there either. it was almost white and tasted like ice blended with milk. i got home and added instant coffee into it and some peanut butter to make up for the lack of caramel. the customer service was good (unless they gave me a bad drink on purpose!). i'll be back again, i just will order something else next time. read more

Peet's Coffee - Coffee & Tea Near Me - Santa Rosa, California