We purchased a Aquabot pool cleaner our pool was being redone so we waited to use it. When we did use it, it didn't do what the description said it did on the website. We called the manufacturer and were told that the cleaner was never suppose to clean the walls, which was in the description on the website. So since we had it longer than 30 days and we used it. It can't be returned. If I could give them a zero I would have. They false advertise products can do things they can't. I also let the company who makes the product know they do this.... read more

I placed my order on 4/4/20 spending over $800. I received half my order only. When I contacted them I was told there was an error and they never shipped my main item. I have been given the run around for 2 weeks and that is only "if" if can get in touch with someone. The chat always says 'We're not around, but we'd love to chat another time" and if you call you are on hold and it disconnects after 15 minutes. Emails have never ever been even responded to. I doubt they look at their reviews but if they do, my order is 734478 and my phone # is on file. I would appreciate some assistance. read more

My experience with this company thus far has not been what I would have expected. They advertise two day shipping, but then after paying they ship items via slower methods like UPS ground. Customer Service was uncaring and was happy to wash their hands of it. Wont buy from this company again. read more

Ordered and received a Taylor K-1004 pool test kit. Two of the bottles have expiration dates in less than one year. Typically these kits come with all bottles having dates over 2 years. Great price but will have to repurchase a year earlier than normal so a terrible deal. read more

If it was possible to give a zero star rating I would. This company does not stand behind their products! Purchased a new Polaris booster pump for our pool and had it installed by a professional pool tech. It didn't even last a month before it started making a terrible grinding noise. Our pool tech told us the motor was defective; the bearings were going out and the motor was very hot. Contacted Backyard Pool Superstore's customer service and after a month-long run around they would do nothing except tell us to buy another pump. read more

I purchased a pool sweep from this company via Amazon. When I received the item, I realized that I needed to exchange it for a new model. I was told they don't do exchanges and I would just need to return it, then reorder. Fine. Well, I didn't know there would be a 20% return fee that equaled over $110 when my intent was to exchange. Spoke with Jacob and he refused to refund any of that amount. Like other reviewers, I did not find this company to be customer friendly. Not a good experience. They stole $110 from me. Needless to say, I will not be buying any more pool equipment for them. read more

I felt scammed!! I ordered $1200 diving board and stand and was only sent the hardware. There is no phone number or chat that works.The only way to contact them was through Amazon contact seller. I sent 4 emails through Amazon with the same response that a manager would contact me. They never did. After waiting 1 month for a response I filed an A-Z refund request with Amazon. Luckily Amazon helped me get my refund. I wish I had looked at the Yelp reviews before ordering. Horrible!!! read more

I had ordered a pool motor in May 2019 and the motor started to go bad. I removed the motor as instructed and sent in photos.They now tell me that is because it has small spots of rust and the 18 month warranty is not valid. This could have been caused by condensation. Anyway, I guess I am stuck with a defective motor read more

Ordered replacement parts for a pool cleaner through Google Express. Credit card charged and delivery date came and went. Still no updates shipping info. No communication from Google nor Backyard. Have severed my relationship with both. read more

Buyer beware! Before you buy anything from this seller (BackyardPoolSuperstore) beware of the seller's super restrictive return policy. If you click on the seller's return policy, it appears as if it abides by Amazon's general return policy but it doesn't. Try to return an item because it doesn't work with your pool and the seller will pull their hidden return policy out of nowhere and tell you that: * Returns are only accepted on new, unused, uninstalled products... * All returned products are subject to a 25% restocking fee I will never buy from this seller again and you should think twice before you do so yourself. read more

TERRIBLE TERRIBLE business, this place is a scam and will treat you like dirt, they sell very bad items OUT OF THE BOX and will not do anything to help you. They threaten you with restocking fees and only refers you to the manufacturer and they will continue to scam people with the same item over and over, BUYER BEWARE STAY AWAY read more

Ordered 2 gate valves through Amazon almost 3 weeks ago and the guaranteed delivery has come and go and now has been extended. The shipping label was created however the products have not left their location as no tracking information has been updated. Had I known this companies' shipping was so terrible I would have never ordered from them. read more

I ordered and received a salt water cell for my pool in July, 2018. The part has a 2-year warranty and has stopped working. I contacted them over 3 weeks ago and was supposed to receive an email with tracking for a replacement. Never got the email or the part, so I called a week later and was told they don't sell the item any longer and would issue a refund. After multiple phone calls, conversations, promises mad to call me back, I still haven't gotten my money back, nor has anyone answered their phones all week. Horrible customer service in the warranty department. Buyer beware read more

Took a week to get our order. When we opened the box, replacement hoses for Pentair Sand Shark pool cleaner were bend inside 180 degrees. You never, never store pool vacuum plastic hoses folded, that is what the Pentair manual says also. When we pulled them from the box, they were crooked and retained this shaped for the 9 days that we had them. The Backyard Pool Superstore didn't respond to our inquiries for 7 days. Then called and try to tell us that after a while, a miracle will happen and the hoses will fix themselves. When we insisted that they either deliver straight hoses or take the damaged ones back, they stopped communicating with us. DO NOT RECOMMEND THEM BECAUSE: 1) don't understand the products they're selling, 2) don't respond to customer's inquiries and 3) have no concept of customer service. read more

"I ordered a 42 Watt LED Spa light, and received a 8 Watt spa LED spa light. Their order confirmation shows 42W, the linked product spec says 42watts, the pictures are all of the 42watt bulb. They say it is my fault, I should know that the spa light is only 8 watts!!!!! ???? There is no mention anywhere of 8 watts. I have had 38 email communications and another 8+ phone calls to deal with this. I want them to either send me 42watt light, or take care of return shipping and not charge me restocking fee... It has taking probably 6 hours out of me time to deal with the morons working for this company. " read more

I received and installed a "NEW Jandy AquaPure PLC1400 Replacement Cell Kit" I purchased from Backyard Pool Superstore. However, the item is defective and does not work. The seller promises to do everything in their power to fix the problem, but they are giving me push back and insist that I go through the manufacturer for service. They have offered no assistance in helping to resolve this situation. This company cannot be trusted to provide authentic and new pool equipment that works. Don't be fooled by the low prices they offer on eBay. One only needs to take a quick glance at all the Yelp threads to see what type of reputation this company has earned. I only wish I had reviewed these threads on Yelp before I made my purchase. read more

Don't know why there's one-star reviews on here. Never had a bad experience. Prices are great, and the customer service is consistently unbeatable! read more

Lousy prices. I ordered New POLARIS Zodiac 91003105 Tail Hose Cleaner Scrubbe for $5.48 for ONE...could have had EIGHT for about $8.00 on Amazon...a buck a piece? You have to be kidding me....5.00 for ONE? Five times as much as others charge? I won't return it but will NEVER buy from Backyard Pool Superstore ripoff AGAIN! read more

Great business to purchase from BUT BEWARE if you have to return an item for credit. They do not answer their E-Mail for Return If you phone for a return, thy put you on hold and never come back to you After 4 E-Mails and 3 phone calls, I finally received a return Authorization Form and returned the item. It is now 3 weeks and I cannot get hold of anybody at the company. All of the above even though I have purchased many items in the past from this company. DO NOT PURCHASE FROM THEM IF YOU THINK YOU MIGHT HAVE TO RETIURN THE ITEM EVER. read more

BUYER BEWARE! I bought a pool cleaner from this company and had to return it because we changed our mind about constructing a pool and this company charged me a 20%($140) restocking fee! All I did was look at the item inside the box! I understand they need to charge something for the shipping and the inconvenience but $140? RIDICULOUS! Buy your pool equipment from someone else! read more

Ordered cartridges and received the WORST quality cartridges. Plus, the opening was too big and they did not fit. Also ordered large rubber gasket for filter housing.....again would not fit. "Customer Service" required that I send pictures. Sent pics ... but no help. Fortunately, I paid with a credit card and was able to dispute the charges. They sell the worst quality parts, and won't give you your money back! Avoid this vendor at all costs! read more

Never ever! Placed the order and everything looked fine, on stock. After 10 days amazone canceld the order with no reason from the seller. Never ever! read more

If there was a MINUS Star --they would get a full -5 I ordered a T cell and it didn't work on my system,so I sent it back I received an email stating I would NOT be getting my Refund due to it was used and couldn't be resold and per E-Bays terms no refund for used products I quoted THEIR terms on THEIR site and got a portion of my purchase back They said it was restocking fee and shipping costs-even though I paid shipping back to them If they cant RE-SELL it ,,,,WHY are they RESTOCKING IT!!! Beware of this company- I know for myself, I will NEVER deal with them again !! In My Opinion--They are the WORST ,,, They disregard their own terms just to make a buck. STAY AWAY !!! read more

DO NOT BUY from BackyardPoolSuperstore. I purchased an item through Amazon Prime that did not work. Upon testing it, I returned it in its original box with all paper work and I was notified by the Seller that they would only refund me 50% due to restocking fees! They are rude and flippant. STAY AWAY! read more

After reading most of the reviews, I was sorry I had ordered a new pool pump from them. I have to say that I'm completely satisfied with my dealing with them. Granted, I had no problems with the new pump. The shipping was fast and the pump came boxed well and in perfect shape. I suppose we usually only give reviews when we are dissatisfied. read more

If I could give zero stars I would. The worst company I have ever dealt with. Two emails and two voicemails and no response. I finally call and decide to wait on hold- because no one calls you back if you dont!!!! I talk to someone (finally) and here we are a week later and the filter cartridge hasnt even been picked up from their "facility". I tried to cancel my order, but we will see what happens.... I WOULD STAY AWAY!! read more

BEWARE!!! If the item you bought and it doesn't work, the merchant will charge you 50% restocking fee and return shipping costs. Do not buy from this seller!!!! read more

Ordered a Sand Filter from this company only to realize it wouldn't fit the pool we were attempting to repair. Went through the return procedure to find out that the sand filter was going to cost $250 to return to Backyard Pool Superstore. Plus a 20% restocking fee. Attempted to work with the company to no avail - did not try to help us out at all to rectify the situation. Will NEVER buy a product from them ever again. Thank goodness Amazon was willing to work with us. read more

Not sure why anyone would give these folks a bad review. I order from them all the time (we have 4 rental homes with pools) and they have always delivered the exact items I ordered on time or before and usually at a better price than anywhere else. Not sure what more you could ask for. read more

Stay away from this company!!! I accidentally ordered the wrong salt cell through Amazon and upon returning it and purchasing the correct model, I was charged a $93 dollar re-stock fee. Absolutely outrageous and wrong. I regret using this supplier. Furthermore, they won't even return my calls; horrible customer service!!! read more

Not sure if these jokers even have a store or if everything they sell is via eBay/online but I ordered a Pentair Intellichlor IC20 Complete Salt Chlorinator system from them on eBay for $760 and they shipped the two components in two separate shipments, one shipment arrived, one didn't. I contacted them and they said take it up with the US postal service. The USPS said I need to file a claim, but since the vendor doesn't insure their shipments, the USPS won't process a claim. What legitimate business doesn't insure the shipment of high dollar items? Backyard Pool Stupidstore!!! Buyer beware!!! read more

purchased the wrong size filter for my pentair clean clear , i measured the box from the outside to see if it was the right filter (it wasn't) so i asked for an RMA ( usually a good company would send an RMA with free return shipping ) returning the filters in an unopened box , not this company !! they charge you a restocking fee of 15% & make you pay for return shipping !!! so learning the hard way of this shady company makes sure i will NOT ever order from them !! bad business practices guarantees lack of business for these crooks !! read more

I ordered filters for my pool through Amazon. I requested a return order from Backyard through Amazon. The return was declined by Backyard for the return period had expired. I called Backyard Pools Superstore at 800-926-5770, explained my problem and asked if could return the items in exchange for filters that would work for my system. They also declined to do that because, in the representative words, Amazon's return policy had expired. I now have $175.00 invested in pool filters that I cannot use or return to Backyard- I now understand that the name is very fitting. I also now understand why their rating is 1 and 1/2 stars and would be lower if ZERO could be used. I would not recommend buying anything from BACKYARD POOLS SUPERSTORE. Superstore in regards to them is an oxymoron unless you are referring to SERVICE. read more

This store sent out a older model mother board for my Hayward goldline salt generator than what was advertised on eBay. When asked to replace with what I ordered, they stated that was what I had ordered. I sent pictures to show the difference the two boards. They replied that I can return it, they would not sent me shipping label to send back, but stated that I would have to pay for the shipping and 20% restock fee. Will never order from them again. Bad customer service, take over a day to reply back to emails. Would give zero stars if possible. read more

Purchased a Pentair pool controller product from these folks and the delivery came very quickly. Had the product installed professionally and confirmed that the product was faulty upon delivery. They claimed we had it hooked up incorrectly and that it is not their issue that it is dead and faulty and that we need to deal with Pentair directly. DO NOT BUY ANYTHING ELECTRONICAL FROM THESE PEOPLE THEY DO NOT STAND UP TO THEIR PRODUCTS THEY SELL WHEN TEY ARRIVE NOT WORKING. EVEN IF THEY ARE CHEAPER. PAY THE EXTRA FOR PROFESSIONAL QUALITY SERVICE. read more

As I read the other complaints about this company, I am now not surprised by the treatment I received. After placing an order for one pool filter, I received 4 of the wrong filters. I tracked down my order and the company name with the assistance of Ebay and spoke with a girl who sounded like she had to deal with many of these issues. Next, I hear from Jacob, a real piece of work. I had to send pictures of the wrong filters to him just to get them to move forward on my issue. I will send you a tracking number as soon as it ships. Well here we are 5 days later, I had to call them again to have him suggest that "they cant ship overnight" (even when its their fault), "it takes 5 days to get a shipping number", "i just need to be patient", and I "can't cancel the order I still haven't received". If you are thinking of doing business online for pool supplies, pick another company. And If you ever get Jacob (who claims to be the boss) to deal with your issues, be prepared to be treated like a moron. I will prefer to do business elsewhere! read more

Ordered a part - price was great. Next day, got an automated email indicating order canceled. They indicated webpage had incorrect price posted and would not honor the sale. I would of bid on closing Ebay auction if I would of expected this from Backyard Pool. Manager did not care and nothing would be done to compensate for their error. So, in end I lost both deals.... Thanks for nothing Backyard Pool Superstore. Will never use this dishonest business or recommend others do either. read more

These people are crooks. Do not ever buy from them. Purchased a heat pump and description was unclear. Spent $2100. Recieved it and found out it didn't cool. Called and asked to return. Paid $400 to ship it back to them and agreed to a restocking fee where they committed to credit me once the merchandise was recieved. My HVAC company boxed the new merchandise and Estes picked it up and delivered it to the company within 2 days. After no credit in 3 weeks made several calls with promises for a return call (never got one). Filed a BBB complaint and they told BBB equipment was damaged and they would not refund anything (plus they have the new equipment returned. They are crooks and will steal thousands of dollars from you. DO NOT do business with them! read more

Will not stand behind products! After less than one month wheel came off of $500 pool vac. They referred me to manufacturer for a repair. Absolutely will not stand behind what they sell. BUYER BEWARE read more

dont buy anthing from this company. I bought a de filter. and it was leaking, defective. and this company charged me restocking fee and shipping fee. the manager wont even cooperate with me and speak with me. never do business with this company. worst ever. read more