I really wanted this experience to go well, and honestly, it started off great. Tania is very easy…read moregoing and knowledgeable. She is as we learned along the way just the middle man. A lot of our frustration came from the actual operations side of the house. Unfortunately, once the contract was signed and payment was made, the experience became frustrating.
The shed itself is beautiful, and I want to be clear about that. My issues are almost entirely related to communication, education and setting expectations.
The first problem was the timeline. We were originally quoted 4-6 weeks, but the shed arrived nearly a week late because it had reportedly been built incorrectly and had to be rebuilt. I was then given a delivery appointment, took time off work, and nobody showed up. An hour and a half after the scheduled appointment time, I received a call saying they would not be arriving until much later in the day.
When the shed finally arrived, it had damage to the roof area and several spots that needed paint repair. To their credit, they did come out and address those issues the following week.
Another frustration was the lack of transparency regarding some of the larger building incentives and packages. We purchased the 12 x 32 because it included the free electrical and a mini-split AC, but what wasn't clearly communicated was that the unit would arrive uninstalled, strapped inside the building, and require additional installation costs that can easily run an additional $500-1000. Had we known that upfront, it may have influenced our purchasing decision and even the size of the building we selected.
Something else future buyers should be aware of is how these buildings are set. We invested in what we believed was a solid foundation, but the building still sits more than two feet off the ground on concrete blocks and shims. Maybe that's standard practice in the shed industry, but as first-time buyers, it wasn't something we understood or were prepared for. Now we're looking at additional expenses for steps, ramps, or grading and fill dirt around the building.
I'm writing this review for the detail-oriented planner who likes to know exactly what they're getting into before making a large purchase.
I genuinely want this company to succeed. The owner even acknowledged they've been extremely busy, and had personnel issues which may be part of the problem. However, customers deserve clear expectations, proactive communication, and transparency about additional costs before making a significant investment.
The shed is great, very high quality and we're happy. That was the goal but the frustrations caused during the final steps of this process were completely unnecessary. The communication and customer experience need work. The good news is those are fixable problems, and systems and processes go a long way.
