I am a new customer to Pool & Spa store of Ocala. Went in…read morethe other day looking to replace a broken part on my Spa. Becky went over and above the call of duty checking her computer to find my much needed part. I can not thank her enough for her tremendous service. Part found. I am recommending Becky and this store to all in need of Spa help. Paul A. Goldberg

From the owner: Hot Tubs in Stock!! We provide FREE water testing to our customers. We have all the pool and spa…read moresupplies you need! Pool Chlorine Tablets & Shock, Bromine, Pool Cleaners/Vacuums, Pool Toys and Floats, and so much more!

I spoke with Cheanay about a specific part I needed for my pool. Even though she couldn't find it…read moreright away, she took the time to research it, called me back, and let me know exactly where I could get it. That level of service is almost unheard of today. I'm based in New Jersey with an Airbnb property in Ocala, and my local pool maintenance team said the part would take a week to get. Thanks to Cheanay's dedication and going the extra mile, we got it immediately. Because of her, Ocala Pool Boys has earned my business from here on out. I love a good deal like everyone else--but as I always say, "Price is never the issue... the absence of value is." And let me tell you--Cheanay and this company deliver value in spades. Highly recommended! Thanks Cheanay Scott https://ocala12770.com/

I bought a Jacuzzi J-315. The team at Ocala Pool Boys are very knowledgeable and will give you all…read morethe time you need to understand everything. I highly recommend them! In regards to the negative review about delivery...they deliver the spa with a starter kit, then you call the store and they tell you exactly what to do. It is very easy. But, of course you will need to maintain chemicals in a spa. Once you get it going, it is easy and the people at Ocala Pool Boys will kindly walk you through every bit of it.

Great service replacing my pump motor and pool timer. Mark the service technician was friendly and…read morehelpful plus he explained everything to my wife and me. We won't be calling anyone else for our pool needs.

I've been buying my pool supplies here for 20 years. Wayne the manager is top notch and knows pools…read morewell. Recently the business was put up for sale and a new owner now owns and runs this franchise. Mark is his name When we lived in the lower Fla. Keys we had a hot tub but never owned one since we moved up here 20 years ago. Well, we finally decided to buy a hot tub and we used Wayne and Mark, the new owner. This store carries the Nordic Hot Tub line. We finally decided on the Encore LS which is a 6 person 330 gallon tub. We had to special order it and We're (wife & I) glad we did. This tub uses two motors/pumps, is 220 volts and needs to be wired by an electrician as it is not plug and play. We used our carpenter to do the electric installation as he is versed in home wiring What I like about this hot tub is it stays at the temperature you set it at, and stays hot while you use it. With two pump motors, it has plenty of power & IIRC has approximately 60 jets, more than enough to satisfy me. I should mention there is a lounger on one end, a no float lounger. Every position has plenty of jets Price?, we paid $7200 and I'm more than happy with this tub and the service this Pinch A Penny franchise has provided. Although I took care of the hot tub we had in Big Pine Key I forgot some of the basics and Wayne was all too happy to fill in the blanks I'm in this tub every day. It's therapeutic value is immeasurable. Again, I'm/we are totally happy with this hot tub purchase. It arrived August 1st and was up and running the following day. I've done one water change so far. Easy Peasy If I had to do it all over again I wouldn't change a thing. If you're in the market for a hot tub, go see Wayne or Mark. They'll treat you right!

Donny was referred to me by another local business that we had used. I had placed a call and he…read morecame out and gave us the disastrous truth of our calamity of a pool, in place when we bought the home. Donny was knowledgeable, honest, and our meeting with him caused me to look no further. He restored our pool at a reasonable cost and was not satisfied until we were satisfied! Donny is awesome, an honest businessman and complete "5 Star" in my book! THANKS, DONNY!

We found Donny by driving through Ocala and spotting his vehicle with phone number on the side!…read more What a happy coincidence as I had been doing a lot of research, both online and local. Donny came out shortly after we called and gave us an estimate. The price was fair--he and his sons do their own install, so there were no subcontractors involved. They do it all. He is very knowledgable and we are very happy. The pool and equipment are of good quality and he stands behind everything he sells.

A good organization to deal with. Professional & friendly personnel. Good communication with owner…read moreand employees.

Way to expensive for mu cup of tea.....overpriced to the max ... office personnel were good ... a…read morevillage rip off IMO

Quick and professional work on the leaking pool pump. Very reasonable price. Prompt with the…read moreappointment time. Also checked and ensure that everything els is working properly. Thank you James.

Reasonable and reliable! Recommend highly for your pool maintenance. Malachi Is great! Excellent…read morecustomer service!

I highly recommend Family Pool and Spa, Bill , Lori , Todd and Brenda always go out of the way to…read moremake sure Freedom and my needs are met . They have always had my back no matter what they were going through in their own lives. I'm a military veteran and first responder.They assisted me recently with my air conditioning broke and I'm still without AC, I had an issue with my pool-pump, my septic system, etc. they went out of their way to help .Its nice in these times to have people that truly care about their customers and do what they can to help them.I highly recommend Family Pool And spa . Freedom does too.

There is no negative rating for the place. We have gotten the worst service from here. Our frame…read morerotted after 5 years and went to them and asked about replacing , fixing or what we could do and never call us back , emailed us back or anything for that matter - awful customer service - we will never recommend this place to anyone unless they want to be treated like crap. D W

We needed help reviving a local homeowners pool. The pool was inoperable for over five years and…read morefilled with debris, more lagoon than pool. In less than two weeks, their team assessed the damage, cleaned out the pool (this alone took a day), treated the surface, repaired broken components and got the pool looking brand new. This involved daily communication with updates along the way and multiple site visits. They were thorough and the homeowners were very impressed. I would recommend Justin's Pool Center for any pool needs, we will call them again for any pool related help in the area. Thank you, Kim!

Justin's Pool Center is awesome! I called them and spoke with their customer service first, I wish…read moreI would have gotten her name because she was great I explained the problem to her and she asked for a picture as well so she could show him. With in a few minutes we got a response back with a diagnosis of what it was and how they could treat it and a service date to come out and price. We had metal rust stains along with black algae, we tried to clear the pool on our own using many different treatments and the problem just got worse. They did one treatment and brought a swimming pool back. We are very pleased and thankful.

We couldn't be happier with the service we received from Mike Lilley and Lilley Pad Pools! From…read morestart to finish, Mike provided great service and went the extra mile to make sure everything was perfect. He was incredibly responsive and professional throughout the entire process. What really stood out was how much he taught us along the way -- we learned so much about pool maintenance and best practices that we never knew before. On top of that, his pricing was more than fair and transparent. If you're looking for a reliable, knowledgeable, and customer-focused pool professional, I highly recommend Mike Lilley and Lilley Pad Pools. Outstanding work!

From the owner: Your Local Pool, Spa & Hot Tub Repair Expert!…read more ✨ Quality Service. Honest Solutions. ✨ At Lilly Pad's Pool and Spa , we’re dedicated to keeping your pool, spa, and hot tub in top shape! Whether you need a simple repair, routine maintenance, or a complete overhaul—we’ve got you covered. Why Choose Us? ✅ Trusted Experts: Specializing in all things pool & spa—no job is too big or small! ✅ Educated Decisions: We believe in giving you all the info you need to make the best choices for your equipment. ✅ Multiple Options: We offer a range of repair solutions tailored to your needs and budget. 💡 Let us help you enjoy a cleaner, safer, and more relaxing pool experience! Contact us today to schedule a consultation and dive into worry-free maintenance!

New to the area asked for a push in the right direction direction to have a pool built the store…read morewas empty and the woman acted like I was a bother to her is I will just get my pool stuff somewhere else when the pool is done

Bought a $2000 pump told me the only way I could return it is if I had a electrician install it and…read morethen I figure out it's already broken and they tell me that they can't give me my money back because they didn't install it but they also said they don't do installing