Our air conditioning went out completely on Saturday afternoon, July 26. Bobby responded and…read morediagnosed the problem in about 15 minutes. He had the parts needed to repair it in his van, so he had us back up and running within an hour of getting here. He was very pleasant, knowledgeable, and professional. I'd highly recommend Custom Air.

UPDATE: Based on Mackenzie's response to my initial review, I chose to give Custom a second…read morechance. Chris came out, very personable and knowledgeable, and provided me with a couple quotes. I wanted a Mitsubishi system--and what do you know, he revealed to me that my other Mitsubishi quote from another dealer was full of bunk. Go figure. So, I took him up on his offer. I asked for quotes on both the low and high end system; I chose the low end system. Here's where it gets interesting: they brought the high end system instead, due to some paperwork mixup. They spent about an hour figuring things out for themselves, and in the end came to me with the offer: "we'll just let you keep this and get it installed today for the low end system price, it's just easier". I took them up on it. The installers were great, thorough, and efficient. Here it is 5 months later and 22 degrees outside, and all is well. Thanks for reaching out, Mackenzie. It worked out well.

My experience working with Cham from SuperTec to install a thermostat:…read more A friend had previously installed a Honeywell thermostat for me and it worked perfectly for 1.5 months before a fuse blew. My apartment maintenance reinstalled the original Emerson thermostat, and decided to hire a professional to complete the install. First tech visit: Before Cham installed my thermostat, my A/C was working perfectly with the original thermostat - blowing cold/warm air with no issues. After he installed the Honeywell thermostat, the heat worked but the A/C was NOT working. It was blowing warm air instead of cold. I checked and told him the A/C wasn't blowing cold air. He told me to "wait it out" and "take his word for it" that it would eventually come on. I had to leave for work, so I paid his invoice and just trusted him. When I got home at 9 PM, I set the A/C to 60F when the room was 73F. After running for an entire hour, the temperature stayed at 73F. I texted him at 10 PM to report the A/C wasn't working. Second tech visit: He came back and claimed the problem was low refrigerant levels. He took refrigerant readings with the Honeywell thermostat installed when it was 30F outside. He himself stated that refrigerant levels should only be measured when outdoor temperature is at or above 65F. Yet he took readings at 30F. At my request (maintenance required the original thermostat to be reinstalled for work orders), he said reinstalling the original Emerson would cost $100. I agreed to pay because I thought maybe there really was a refrigerant issue. I paid the $100 (now $250 total invested). He reinstalled the original thermostat and immediately the A/C started blowing cold air. I told him it was now blowing cold air. He claimed it didn't appear to be blowing cold air despite me feeling it clearly blowing cold. He had taken another refrigerant reading with the original thermostat at 33F outside and claimed both readings were "almost identical." The the A/C worked perfectly with the original thermostat and didn't work with his Honeywell installation. If refrigerant was truly the issue, the A/C wouldn't have worked with either thermostat. He then suggested I return my Honeywell and buy a new one to prove the thermostat was defective (not his installation). It was past the return window, so I would've had to buy another $90 thermostat. He said if the new one worked, it would prove the first thermostat was bad. If it still didn't work, he wouldn't charge me again. At this point, I had paid $250 and saw his story wasn't adding up so I hired another HVAC professional. Before tech started work, me and the tech tested both heat and A/C together. Everything worked perfectly. The tech installed the exact same Honeywell thermostat that Cham from SuperTec had installed (the one where A/C wasn't working), and now BOTH heat and A/C work flawlessly.

Never hesitate to get a second opinion. I understand not everyone's skill levels are equivalent but…read morein the course of 3 months and several repeat visits and upwards of $1500 paid out to this contractor the true problem was never addressed. He then suggested either a complete rewiring or a new unit (trying to force us into a new unit as he claimed rewiring parts wouldn't be able to be sourced. Our regular HVAC tech confirmed that it was a simple fix and the furnace has plenty of years of life in it as it's only an 8 year old unit.

From the ladies who answer the phones to Matt E. the tech who came out to fix my furnace issue I…read morewould recommend. They are kind,professional ,and communication was great! I really appreciated Matt's honesty about my issue with furnace.

I can't say enough about how professional this company was. From the onsite estimate to the…read moreinstallation, they were professional, efficient and trustworthy. On the day of my water heater installation I had a tragic death in my family. Even though I was handling family calls, the team continued to work and keep me updated when necessary. They showed great sensitivity to the situation and were respectful at all times. The team worked with me to complete the payment, after I had gotten through the more critical family needs that were pressing. I won't EVER call any other company for my needs. Thank you to the entire Federal Family!!

Great experience Last summer I had them clean and recharge…read moremy air conditioner. I had them come and inspect and clean my furnace.

Service Tech came out to do a seasonal check, and found that I needed some refrigerant added. He…read morewalked me through what my system was doing, and he did a great job communicating to me about what was needed. I would recommend this company to get your AC checked.

I bought a house the had all the copper stolen while it was vacant. I called around to try and…read morefind someone who would not just try to sell me a new system, but instead replace the copper line set going from the basement to the outside unit that was missing. Airmen came out and told me "no problem" we can replace the copper line set and recharge the system. My only risk was I didn't know if the Air Conditioner worked or not. Airmen finished the job on time and with no delays and NO surprise extra costs. The best part my.... Air Conditioner works GREAT!! These guys are honest and professional!!! A+++++

He gave me an estimate for over $3000 and told me I could have a $50 discount if I paid cash. He…read morewanted 50 percent the money in cash in advance to buy the parts needed, or if I paid by check I would not get the $50 discount. I proposed to pay for the parts with my credit card and pay him the balance the in cash when he completed the job. I explained that he is not listed with the BBB and because there are so many scams with home repairs these days especially with senior citizens I wanted to feel safe. He got angry and that was the end of that deal. I see that other people have had a good experience with this company, but this is what happened to me so I have no choice but to contact another company to repair my air conditioner.

Next day service. AC repair needed. Tadd arrived. Went right to work. He even remembered where…read morethe thermostat is located and proceeded to repair the outside AC unit. He was efficient and friendly. Was charged a reasonable service charge and he was on to the next appointment. My home has two Trane units. It is comforting to know there is prompt friendly local service available.

Had Evans tec. convert our furnace from natural gas to propane. He was on time & that's all I can…read moresay good. After a hour of pulling the igniter in & out bending the flange & igniter prongs, he finally turned the pressure spring down 9 turns like I told him I saw in a replacement video. & it fired right up. First he said do you trust someone with 11 years experience or a video instructor, guess I'm going with the furnace video instructor.

Woke up this morning with no heat!!! I texted Sub Zero at 6:30am and the my were at my house by…read more9am! Super Nice and Professional technician! Thanks guys!!

I live in a condominium downtown and everyone in the condo uses one of two hvac contractors…read more After receiving an estimate for air conditioning repair, I decided to try an outside source. So glad I did! They were efficient and mostly, honest. Would definitely use them again.

Poor communication, mediocre methods…read more My husband and I hired Jim (no contract, cash exchange) to take care of some duct work in our kitchen. We started a major remodel in the beginning of December. Jim was referred to us by a plumber. We checked out his reviews on Homeadvisor and Facebook, and decided he was it. Jim's work was sloppy when he did actually show. A job that he said would take a few days took 4 weeks because each time he did show up he "forgot" material, or said there was a miscommunication about what we asked him to do. He would plan to show up for work and then not show up - when we would call him to check on his status he claimed to be out on emergency. A personal emergency pulled him away from work for over a week, but we did understand this. However when he returned his work was poorly completed and not at all worth what we paid. His last day in our kitchen I called him after inspecting his work to tell him something felt off and asked him to call me back. He never did. I've reported him and his company to the Better Business Bureau.

On a day about a month ago, our central A/C started blowing warm air and I saw ice on the lines at…read morethe compressor, I had to find a tech fast. I searched online and found that Keyser Mechanical was nearby and had strong reviews. I called and Jim answered on the first ring. He said he could be right over and he arrived within 90 minutess. Our 15+ year old coil had failed and he gave us two options, repair and recharge with the expensive R-22 refridgerant or spend a bit more and replace the compressor too. He made it very clear and did not pressure us in one direction but the decision was easy, replace the system. He was booked up for the next several days but offered to come on the following Sunday morning at 9:00am to replace our units. I shared what my budget was and he recommended a solid unit that met our needs and he had lots of experience with. Hot days were on the way before he could do the install, so get this, he refilled our old system with R-22 to tide us over until Sunday, at no extra charge! He contacted us the day before the install date and arrived right on time Sunday at 9:00am. He said it would take 2 hours, and it did. He was friendly, professional and didn't mind me standing over him asking questions as I am a curious sort of person. The system has been in for about a month and is wonderful. No issues, no problems, highly recommended! I wish all contractors were this reliable and professional. Call Jim!!!