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    Backus Heating and Cooling

    1.0 (3 reviews)
    Open Open 24 hours

    Services - Backus Heating and Cooling

    HVAC installation or replacement

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    7 years ago

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    Dor Mar

    Dor Mar

    (42 reviews)

    I typically do not leave reviews, but I felt compelled to share my experience. I was desperate so I…read moreended up calling Dor Mar to repair the air conditioning at a rental home. The technician arrived right on time, diagnosed teh problem, and explained everything. He was professional and took less than 45 minutes to repair teh unit. I was very pleased with him. I received a bill for $757.00 and which included a $130.00 service call, which was slightly high in my opinion for 45 minutes of work, but I understand that charge. The 2 parts that were replaced were a combined $243.00. They were a capacitator, which I believe is a common repair in high heat and a Hard Start. I was able to fnd these on Amazon for less than $25.00 combined. Prior to writing this review, I called the shop and was told the high cost is due to the technician's knowledge and cost to keep parts in stock on the truck. I explained that I do not have a problem with an upcharge of an item, but their profiting was excessive. I also asked if the cost was for the technician's experience, why the $130.00 for the service call. I also used this company approx 25 years ago, and the tech lied to me then about the size of AC unit I had and needed. I could not in good conscience use tis company again

    Terrible service... please read…read more Scheduled DorMar to begin work installing tube heaters oct 14th. They provided a quote that I agreed to and stated the job would take 3 days. It is oct 27th and the job is barely halfway done. Their employees showed up oct 14th and did very little other than lay out the heater on the floor. Oct 15th they got the heater mounted and connected to gas. Oct 17th a technician stopped out for an hour to hook it up to electric. Heater still needs duct work complete and thermostat installed. I called them Oct 20, 21st and the 22nd. Each time they stated "technicians will be out tomorrow to complete" technicians never showed up. I called again today the 27th and they said the same thing. I told them I want to speak to the job manager. And he will not answer my calls. Dormar has been consistently behind schedule. They didn't even have the duct work I told them they would need when they showed up to the job. They have provided no updates or reasons for delay to me. And now the job manager will not respond to call or text. Stay away from DorMar ! Poor job management will result in delays to construction deadlines. I'm on the verge of cancelling their agreement to have an alternative company finish the work.

    Backus Heating and Cooling - hvac - Updated May 2026

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