We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

Described plumbing issues - stated they do not do plumbing for mobile homes - but they do…read moreelectrical or hvac.... I do not see why you don't service mobile homes for 1 of the 3 services you offer. Will find another company to go with for other needs.

From the owner: Homes and businesses rely on Apex Pros as their reliable plumbing, heating, air, and electrical…read morepros in Newark, Oh and surrounding areas. Our team of highly skilled plumbers, heating, air , and electrical technicians are available to serve your needs day or night, 24/7! We're the Home of the Pros, and that's not just a slogan. Our team brings many years of experience with all manner of plumbing, heating and air systems and services, and we do all that we can to provide our customers with the highest caliber of results. When you need plumbing, heating and air services in Newark, Oh and surrounding areas, rely on Apex Plumbing Pros, where we provide 5-star service for every customer, every time.

After a complete disaster and expensive experience with Dover/ Philly heating and cooling were…read moreextremely grateful and blessed to have John as our go to! He was the most reasonable and worked with what my husband had already set up (ductwork). Great at communicating as well!

Does great work. Honest…read more He showed up on time had problem fixed within 30 minutes. Fair price

Shaw does not return calls in a timely manner. I've also had no show appointments with them. When…read morethey do show, the work is average at best. Had to have another HVAC company make corrections on Shaw's install. There are better HVAC companies to do business with in town.

Chose Shaw because they were the cheapest out of 5 companies. After 1 month, I now realize why…read morethey're so cheap! My furnace has been clicking since day number 5. Their technician came out and was confident that it was a relay board. I contacted Shaw to see what the update was and when they were coming out to change the board. The wife stated she believes its the brand new thermostat that is causing the clicking noise. So who do you believe, the owners wife who probably only handles emails and phone calls or their own technician? So far, Mrs Shaw refuses to fix the relay board because she still thinks its the thermostat and what her own employee says is useless information. Remind you that he's their trained professional who does the installations.

Jacob M was professional and provided excellent customer service. The service was quick and…read moreefficient. Would absolutely recommend Dor Mar and their team!

Got talked into a new system that was smaller than my previous system because I was told my system…read morewas oversized in 2024 also in 2024 i had my vents cleaned by dormar only to find out weeks later that he detroyed all my flexible vents with the machine which i replaced on my own. last summer 2025 I found out the system wouldn't keep up now 2026 my new unit wont turn on thinking that dormar would make good on warranty work only to find out they still charge you a 190.00 service fee to find that out. After dealing with thikis company and learning that there is zero accountability and their excuses is high turn over rate i decided to never use their services again. Run dont walk to the next hvac specialist. Also I plan on filing with the BBB and Attorney General's Office

Can I give a negative stars? I had a heat pump and it was replaced with an A/C only unit last June…read more (He said he didn't realize we had a heat pump but it would be fine) It ran non-stop for a month while I contacted him repeatedly and got excuse after excuse for why he couldn't make it when he said he would be there. He finally came out and told me it was still wired for a heat pump. After that the unit would freeze up inside and out. He said he would be out to check it....in July 2018, I'm still waiting. I got through most of the winter because we had a pellet stove. The pellet stove stopped working and we had to use the furnace and my electric bill was $500 for one month. And now it's freezing up again.

Back in February we had our AC and Furnace replaced by Backus Heating and Cooling (Company's name…read moreis now J & M Heating and Cooling). Everything started out fine until I gave them the required money to purchase the equipment. Then it was a challenge getting them out, always had excuses on why they couldn't make it or even better not showing up and not communicating. Quality of work was not to par, the pvc drain line had to be fixed 3 times first time looked like it was cut with a butter knife. They set the ac unit in place after cutting the old lines and never hooked ac unit up, they told me it's better to hook it up when it's warmer but they never capped the copper lines so moisture got into the lines. I ended up paying another company in May to finish hooking up my ac. I was suppose to receive a new ac pad, ac disconnect and ac cover which I never received, the other company that finished the job provided it. Backus offered a refund for unfinished work back in April but I have still yet to receive any refund. They will not reply to any of my recent communications. I know of one other family that is also very dissatisfied, I am curious how many others are going through similar situation with this company. So to end this review, I am very dissatisfied with my experience and quality of work from Backus Heating and Cooling. I refuse to ever use/refer them ever again. If you are looking for Heating and Cooling work use caution on who you pick.