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    Backroad Builds

    5.0 (2 reviews)
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    Services - Backroad Builds

    Bathroom remodeling

    Bedroom remodeling

    Building additions

    9 More Services

    Common area remodeling

    Deck construction

    Floor installation

    Gutter installation

    Kitchen remodeling

    Laundry room remodeling

    Remodeling

    New roof installation

    Reroofing

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    Recommended Reviews - Backroad Builds

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    9 months ago

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    Joe D.

    We appreciate the kind words and recommendation, Eric!

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    9 months ago

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    Charm City Roofing

    Charm City Roofing

    (35 reviews)

    I had a great experience working with Charm City Roofing and our project manager, Mac Falby. They…read morereplaced our flat roof two weeks ago, including removing the old roofing membrane, replacing some rotten deck boards, and installing new insulation and a rubber-modified bitumen system, all at a reasonable price. Mac was very knowledgeable, patient with our questions, and managed the process seamlessly. The roofing crew was professional, efficient, and cleaned up the property well. Cianna and Nicoletta were helpful managing the admin and scheduling. The pictures look good. We've had two minor rains since then and no leaks. Feeling confident we made the right choice.

    TL;DR: Poor communication throughout the entire process, poor installation that has caused issues…read moreyears later, subcontractors were used without proper oversight, the job site was left messy, and their mistakes became our financial responsibility I wasn't planning on writing a review because I just wanted to move on from our experience with Charm City Roofing, but unfortunately, our roof continues to cause problems years later. We had a new roof installed by Charm City Roofing at the end of 2023 because the company had excellent reviews and they were reasonable cost. We have a pretty simple duplex so we expected the process to be straightforward. Unfortunately, what should have been an easy roofing project turned into a frustrating and ongoing ordeal that we are still dealing with years later. During the installation, the workers left 20+ roofing nails scattered around our property, with at least half of them near our 2 year old daughter's sandbox. They broke a PVC pipe (sewer backflow pipe) that stuck out of the ground near the house that they later had to come back and fix. Additionally, they cut into the wrong side of our attic while installing solar tunnels that also had to be patched up later due to a lack of communication with workers. We planned to finish our attic in the future and were assured by Darius that a roof exhaust fan would provide sufficient airflow and that soffit ventilation would be "overkill." It was communicated with the company that the attic would be finished in the future, and that we did not expect an exhaust fan to automatically turn it into a livable space. Two months later, we discovered that the underside of the attic roof directly above our daughter's bedroom was now covered in mold due to a lack of air flow. After multiple missed appointments (there were approximately 5 total over the course of the entire ordeal, resulting in wasting at least 3 PTO days) and failed attempts to get someone out to inspect the issue, they finally came to look at it. They then told us we actually would need soffit ventilation and that WE would have to pay to fix the problem. While they were fixing their mistake, the owner informed us that the roof had actually been installed by third party contractors. After correcting those issues, several months later our duplex neighbor noticed water leaking into her closet, something she had never experienced before. She hired another roofer, who found that Charm City Roofing had failed to install proper flashing between the two roofs which required additional repairs. Now, more than two years later, we are still discovering new issues. We are currently getting water leakage near our chimney due to large gaps between the plywood and poor sealing, which we will also now need to fix. Once again we continue to be chasing repairs and trying to correct issues that should have been addressed during the original installation. If you read this far, I think you can see why we don't recommend Charm City Roofing.

    Backroad Builds - contractors - Updated July 2026

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