José helped me try on a bunch of climbing shoes, and he is awesome! I have two different size feet and he walked me through trying on 7+ pairs, helped me gauge fit on each one, asked about what kind of climbing I like to do, and gave me advice on the best way to buy shoes going forward. All this knowing that I wasn't going to make a purchase immediately as I try to figure out which companies offer split sizing. Fantastic customer service will definitely have me heading back to Backcountry. read more