I really enjoyed my facial with Erica, today. She's very friendly with a calm, gentle way about…read moreherself. The room I was in had a relaxing atmosphere and soothing music. She has a form you fill out before your appointment which helps her know you a little and personalize your facial. She was truly interested in my particular needs. I appreciated that. My face felt so good when she was done. I highly recommend her.

Erica is just fabulous! She is so very responsible, and got back to me much faster than I expected…read morewhen I sent a message through Yelp. Scheduling appointments is very easy, and she is fast to answer any questions you might have. It was definitely a sign of the good things to come. Her space is just immaculate, very nicely appointed, and your immediately put at ease as soon as you walk in the room. I think she offers excellent services at very competitive prices. I was so pleased walking out, and I will definitely be returning. My son will be seeing her this week as well, and I have very high hopes for his experience. I highly recommend Erica for any of her services. She's just a wonderful lady and gives a great facial!

I have only been here once since I received a gift card for a massage for teacher appreciation…read moreweek. The staff was friendly and helpful. The spa seemed clean, but one of the saunas was out of order the day I was in. The massage was great! The attendant asked me for my pressure preference and the aromatherapy was not overwhelming or overpowering. My massage took about an hour but I had access to the facility for the day. I did leave after an hour since there wasn't much to do other than the hot tub and one sauna. Overall, I enjoyed the services but I do wish they offered more, like a pool, salt room, or other amenities.

I like bringing my wife here, normally she's very relaxed and calm when I pick her up…read more Today, apparently they went out of their way to upset her, and in turn make me pretty angry. We've been paying for a membership now for two years, but we are certainly reconsidering that decision. First of all we traveled all the way from Southern California, and we actually went to buy swimwear as so she could enjoy the amenities, beforehand as she has done before. Today she ran into a receptionist who refused to grant her that privilege, I immediately told her I could pick her up, but she told me she'd be done sooner, according to them. She said that they denied her because it was to limit the exposure to heat prior to the injections? Did some recent study just get published that says exposure to a sauna, jacuzzi or a steam room before getting injected 90 minutes prior is dangerous? I just find it hard to believe that this policy is in place when she arrived well over an hour before her appointment for them not to allow her to enter the facility with a day pass is very unpleasant action. Then to tell her that they would see her sooner but subsequently fail to meet that objective and to make her wait the entire time without any word or update is atrocious behavior. Because they did not see her sooner they basically cheated her out of a large portion of her day. How is this acceptable? How do the owners think this is treatment their clients deserve? This is as nasty as the ring at the bottom of a public toilet. You stressed my wife out, and made her far more tense than when I had initially brought her! What exactly is the point of ruining her day? Why is management unable to make good on their word? Why lie to her? Is this how you treat the people who support your business? What she hoped to be a refreshing experience turned into a nightmare. How can we possibly continue to support such an establishment in good faith? Why travel from LA? Why buy swimwear? Why have a membership here? These are the questions my experience from today are leaving me with. It enrages me that you disappointed a loyal customer and she's too sweet and kind to say it herself but the only memorable moments she'll take are that you were mean and you lied to her, and she'll probably blame herself. Not the best wellness in my opinion. This spa clearly has issues that it needs to resolve before I'd recommend anyone bringing themselves or someone they cared about here. Stay away from places like this.

I've been coming to Catherine for a couple years now. She takes care of my eye brows to keep them…read morecleaned up and shaped and looking great. She also gives amazing facials to keep my skin glowing and healthy. If have problematic skin like mine and suffer from break outs, her high frequency treatment works to clear them up faster than you can imagine. Book an appointment with her today because she fills up fast. You won't be disappointed.

Catherine is amazing. As a retired esthetician myself I am very picky about who I allow to work on…read moremy skin. She is very professional and uses Image Skincare products, which I love. You won't be disappointed.

So...yesterday I had my first facial in 9 months and I was concerned Darci would find issues with…read moremy skin. She has several different facials offered and I asked her to select one best for me. This facial included my décolletage, never included before with other providers in Idaho and California. She also massaged arms, neck and upper back. The music in the background was peaceful. I loved being pampered and felt amazing when I left. BEST PART...when I got up this morning, the two lines on my forehead were much less noticeable! I'm going back in 4 weeks and I am looking forward to seeing more results! Darci is amazing!

I have been going to Darci for a few months now and wow, I can see such an improvement in my skin!…read moreI visit her 1x per month for her Hydrfacial. She is so friendly and personable and makes it such a pleasant experience. I also appreciate that she will go in and do some additional face extractions if necessary (spoiler- it always is)! After I leave I always can tell the inflammation has gone down on my face, redness decreased, and hydration way up! I have also gone to Darci for waxing on my face, light treatments for my face, and we have also talked about her new killer eye treatment! She also offers $10 off for new clients.

I was seen at Bella Grey for Botox and filler, and had a wonderful experience. The staff were warm…read moreand friendly, and the work done by Emily and her colleagues is exceptional. I follow the spa's social media as well, and the non-invasive before and after changes she helps people achieve are truly astonishing. I would recommend the spa to anyone for a number of things, from my grandmother to people my own age (38). At B.G. you are provided with honest, realistic, personally tailored goals and results that look amazing yet natural.

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

I found Laura on Yelp and decided to go with her because of the fabulous reviews! I got a resilient…read moreand she made me feel so comfortable and she really took care of details. Her space was super clean and inviting , I will definitely be back!

I came to Laura, it was so clean in her studio. I loved her vibe, i felt so comfortable during my…read moreBrazilian. I def will be coming back.

I've had massages many times but yesterday I tried a deep tissue massage. The 60 minute deep tissue…read moremassage. I don't know why but I had a preconceived notion that deep tissue meant pain. But it actually was the opposite. I was surprised that I actually loved it.Evelyn melted my stress away. She is fantastic and I look forward to booking with her in the future .

My new favorite spot in South Reno. Everyone here is so relaxed and easygoing, I feel like I am…read morefloating on a cloud right now. And my facial was absolutely perfect for my very tired and dehydrated skin. If you are looking for high-quality service in a beautiful environment, look no further. I signed up for a membership on the spot and look forward to trying all the various services over the next year. A++

I found Driftwood aesthetics on Instagram and saw the great reviews so I decided to come here for a…read morefacial to treat myself for my birthday. Claudia is so nice and helpful because she made an appointment for me that fits within my schedule. On the day of the facial, I did get confused on the location because it is within a center of other beauty businesses. The business is ran entirely by herself, so it is one room, and one customer at a time so she can fully focus on you. I got the express facial and Claudia tailored the products she used for my skin type. It was SO RELAXING and felt really amazing! I noticed she focused on cleanliness because she washed her hands without touching anything else prior to touching my face. It is the simple things like this that makes a huge difference. She asked me about my current skincare routine and the products I use. She offered to take a look at all the ingredients including my hair products because I get acne around my hairline (Still waiting to hear back about the products I use). Then, she gave me samples of the products she used on my face that day to try at home. I started breaking out around my chin, so I did stop using one of the products. Overall, I definitely recommend Driftwood aesthetics because she focuses on holistic care due to her interest in what other factors can be adjusted to better your skin.

I found Claudia on instagram a year before I moved back to Reno. I had the worst cystic acne, along…read morewith sensitive skin. I was so embarrassed in my own skin. Till actually starting seeing Claudia every 6 weeks. She is so careful with what facial she is doing, really looking at your skin and adjusting it to what you need. I of course love the hyrdrofacial she offers but sometimes she'll add a healing light or something else based on what my skin needs. She does a customized mask each time and then the most glorious massage for your neck and shoulders. It's my favorite part! Also always means my luxury facial coming to an end. Shes always recommended amazing products for me and if I'm not loving it she will offer something else. She's never pushy about selling which I love. The studio she has is so chic! She decorates it for the seasons/ holidays. It's so clean and cozy. The bed warmer makes you instantly ready to curl up and go to sleep while she works her magic. Hope you book your next facial with Claudia! She is a skin magician!