My new favorite spot in South Reno. Everyone here is so relaxed and easygoing, I feel like I am floating on a cloud right now. And my facial was absolutely perfect for my very tired and dehydrated skin. If you are looking for high-quality service in a beautiful environment, look no further. I signed up for a membership on the spot and look forward to trying all the various services over the next year. A++ read more

I've had massages many times but yesterday I tried a deep tissue massage. The 60 minute deep tissue massage. I don't know why but I had a preconceived notion that deep tissue meant pain. But it actually was the opposite. I was surprised that I actually loved it.Evelyn melted my stress away. She is fantastic and I look forward to booking with her in the future . read more

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My appointment gets cancelled every month. I can't even use the credits I have already paid for. I even get a text after my canceled appointment time asking me to rate my massage; the massage that I didn't get, because it was canceled, again. I ended up canceling my membership. I would give zero stars if I could. read more

I just returned from a stressful 10 days of travel and really in need of a massage, they were actually able to get me in right away with Serena. When I arrived I was greeted nicely and I filled out some questions on an iPad, some of which are standard but some that are extra and actually really helpful, such as what type of music do you want playing, do you want conversation with the therapist, etc. and they let you choose one of three scents for the massage lotion. While the entrance is a little small, once I was taken back to the women's area I was pleasantly surprised that you had a quiet room to sit and relax in upon waiting for your massage. You have a locker with the softest plushest robe!! And While this isn't large and in charge like the Peppermill or Atlantis, it was still a very nice area with water and tea, AND warm neck towels that I enjoyed thoroughly after my massage while I rested for about 30 minutes. The massage and Serena were great. I feel like Serena listened to what I wanted and was hoping for. I've always heard the term "hurts so good" but massages, at least when I have so many knots, is always just a hurts so bad type of situation for me haha. She has the perfect medium pressure for me and she did not make it harder pressure just to work out the knots, she kept it the same which was really great. She also made me feel comfortable enough that if it wasn't what I wanted to let her know, and she did ensure twice that the pressure was okay on both the upper and lower body. My 80 minute massage gave me a nice dreamy sleepy mood, and I was so happy with it I ended up signing up for a membership! It's 20$ off the regular price of a massage and you get a once a month treatment. Depending on your tier level you can choose a facial or body treatment instead. I decided this is a good investment for my physical health. I'm looking forward to seeing Serena again so she can put me into relaxation mode while making my whole body feel better! read more

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Spavia invited me in to experience their monthly facial special, and I was excited to try their spa experience. The convenience of the location and extended hours are so wonderful. Being able to have a 6:40 appointment was so great for my schedule! Mackenzie walked me through all the products as she went (per my request). My skin was glowing the next day! They don't have all the special rooms and amenities of other local spas, but their membership model makes self care more accessible and convenient. {gifted experience | PR} read more

Spavia - Amazing experience with their monthly facial special - Day Spas Near Me - Reno, Nevada

I went to Spavia the first time a few weeks ago. It was a very good experience. I was promptly greeted by a nice young lady behind the counter. She took me to the men's area, showed me my locker and gave me a robe and slippers. I had scheduled the Swedish massage and the young man that was doing it was right on time. I was able to choose the music that I wanted to hear during my massage. He asked me some questions and went to work. He did a great job! The facility was clean and well kept. While you are waiting for your massage, you can help yourself to water, hot tea or a warm neck pillow. it was a very pleasant experience. read more

Great customer service, on time, professional, and wonderful waxing Tech! Would go back again.

I have been a member at Spavia for about three years now. I regularly go in for a monthly facial or massage and always enjoy the results! The service is very friendly and helpful and the ambiance is very relaxing. They will provide you with a robe and slippers, as well as water, tea and a warm neck wrap while you wait. There are different levels of membership you can get to ensure you get yoir ideal spa visit. Or you can upgrade for small fee if you want something extra one month. I am even able to share my member credits with my daughter if desired. Non-members are also welcome if you'd prefer not to commit to monthly services. Not limited to facials and massages, there are spray tans, lash extensions, lift peels and body wraps. I'd encourage anyone looking for a relaxing spa treatment at a good price to visit Spavia! read more

Spavia - Spavia's menu or services and levels of membership. - Day Spas Near Me - Reno, Nevada

I have been a Spavia member for a few years and have been very happy with the services, the care and friendliness of the staff and the nice and luxurious feeling facility :) read more

What a fantastic Experience at Spavia at the Summit in Reno. Truly a Five Star Spa Experience. This was my first real facial. A gift from my friend. From the minute I walked into Spavia, I felt I was in a spa atmosphere. Inviting music, welcoming staff, a store filled with products, gifts and blankets and a warming wrap which I took one home. I filled out forms and chose my music and lotion for my service. I had the pleasure to have Esthetician, Monica Sanchez as my Facial Expert. Outstanding! First as you walk through the doors to the resting area, there are comfy chairs, cold water or hot tea and heated neck wraps for your pleasure. Then you go into the Women's or Men's locker room where you get a locker..it has your name on the front...a beautiful and cozy spa robe and shoes for you to put on. This is where you leave your clothes. Then, your Esthetician or Masseuse will come and get you, and take you to their room for your service. Already, this was a wonderful experience even before my facial. Haha Monica came to get me, and as I walked with her into her beautiful and inviting room, I felt comfortable and the music was on and the room was so beautiful. The lighting was inviting and so calming. Monica was so kind and professional. I got on the bed which was heated and got under the sheets. I never knew how much an Esthetician does for you, within a facial. It was truly a beautiful experience. Here is what an Esthetician does during a facial: Facial massage, cleansing, exfoliation, steamer...my favorite, mask one for impurities, mask 2 for soothing, hand, arm, neck and shoulder massage with lotion that feels so smooth, and then the finishing products for your face. Then you are glowing. Also, you can choose to talk or not talk during your facial..I chose talking. I enjoyed Monica's personality and that was also a beautiful experience. I then was walked back to the resting area and said goodbye to Monica..I will see you again. I sat with my friend and put on a heated neck wrap, had some cold water and just thought about my wonderful experience. A Five Star Facial and a lovely gift experience from my friend. You can choose to have a membership which I am now considering. The girls upfront do not push the membership. If you inquire, they will tell you all about the services and pricing offered. This was a Wow Experience. This is now my Choice of Spas for relaxation, rejuvenation and facial maintenance. I may try a massage next but if you are looking for a professional Spa, please check out Spavia at the Summit. Excited to try my new heated spa wrap at home. Thank you to Spa Manager Dominique, you run a beautiful Spa. Loved it! Julie A read more

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I was running late for my appointment but the staff was so nice to adjust my time for ny massage. Even though it was less time it was great. Thank you for make me feel so special ! Jess is great . She always listens to my needs. The staff is helpful and supportive! I do enjoy my Spavia retreat every month ! read more

The spavia experience was exceptional. Booking an appointment was easy The reception area was lovely and the staff was attentive and professional Kayla gave me my facial and I was sooooo pleased with the entire treatment. I will return read more

The ridiculous scheduling is completely unacceptable. Every time I schedule an appointment I get called the day before or day of being told they are or need to move my appointment to maximize their schedule. It's such a pain in the ass. I scheduled for the time I'm available to be there. The website is so incredibly difficult to book through that it ruins the experience. The receptionist, Rachel needs a serious lesson in customer service and etiquette. She's rude, she talks over the customer and has zero regard for the customer that is paying for the service.I was not given an option to maintain my appointment time. I was arbitrarily given an adjusted time that didn't work for me because of where I was coming from and the schedule I was maintaining. She was rude and dismissive. I have to find a way to cancel this miserable membership that has no respect to customers time. All they care about is that they got the payment. read more

I held a membership for approximately 1 year. During that time they cancelled appointments at least 50% of the time and couldn't reschedule for weeks. They have a very 'too bad so sad' attitude about the situation as well. I cancelled my membership, which is cumbersome, and have been trying to use my remaining credits. As per usual, they have cancelled every single one for the past month. They go through technicians extremely fast, which is obviously a signal of how they treat employees. I recommend against this establishment. read more

Our friends recommended this place so we decided to check it out for a late V-day date. Pros: the staff was welcoming and our masseuses were excellent. We def enjoyed our couples sports premium and Swedish massages and felt rejuvenated. I liked the guava scented lotion and warmed table. Prices were reasonable too. I also liked the little touch they had having our lockers with our name on it. Cons: I thought it was a fan but I think it might have been a white noise machine. With the music, it was a little loud. No amenities like a sauna or steam room, pool are available. As for decor and ambiance- it was average. Wouldn't say it's a luxury experience. read more

Reception, locker room, waiting and treatment areas are always clean and inviting. Anthony is amazing! His technique and pressure are both relaxing and therapeutic. Christina does a fantastic job on my facials and she always makes my eyebrows pop. I can't wait for my next treatment! read more

I had an age defying facial done by Kayla. She has a wonderful touch. It was the best facial I've ever had!

Spavia is so relaxing and employees make one feel so comfortable. I have had massages, wraps, facials with outstanding results. Being a members also gives discounts on products. Now if it could only get a salt room. read more

Got a premier signature massage with Yvette and it was wonderful! She has magic hands and perfect pressure. Upon walking in, front desk person was friendly and helpful. Also, Spavia has a really well-priced spa menu. I'll definitely be back! read more

I often think of spavia as only massages, and I often forget all of the other wonderful services they offer. I booked a eyebrow shaping. (WowBrow) & facial Waxing and it was one of the best services I've had of this type in the area! Spavia has been hit and miss for me through the years but the service this week was excellent, and I always love their massages, peaceful environment, warm scented neck pillows and I now know they have a variety of great services! I will be back and hope to get a premier or ultimate monthly membership again in the near future ! read more

unfortunately, they don't return phone calls. This has happened to me 4 different times. Actually, happens anytime I've left a msg and requested a call back read more

Received outstanding care from Jill Wells-Shine the massage therapist, Monica the esthetician, and the front desk staff! The retreat is clean and cozy. The facility is very clean and the vibe is very relaxing. read more

I've been a member of Pavia for three years and find all of the services of incredible value and incredible treatments. Stuff works to accommodate schedules and the membership more than pays for itself as you bank credits and can use them to double up on treatments. read more

Spavia - Post spa evening. - Day Spas Near Me - Reno, Nevada

Got a facial and was so happy with the results, Christina did an amazing job and left my skin glowing. Everyone was so friendly and professional and the environment was so calm and relaxing, will definitely be back! read more

My husband and I have been coming here for years now, so it's time for an update! In our house our Spavia membership will be the last thing to ever get cut from the budget. It's just too important to us. I continue to see Stephanie, and my husband sees Nick (who I've also seen a few times myself). They're both incredible at what they do and you leave their care feeling so relaxed and all my muscle aches and pains are gone. This month I did switch it up and get a facial, which was nice. My tech was Rosa and she did an excellent job. My face feels fresh and moisturized! I also recommend you get there a little before your appointment so you can relax in the waiting room. They have tea and water, and soothing lavender neck pillows so you can start to relax before you're even called back for your service. read more

Spavia - Waiting room - Day Spas Near Me - Reno, Nevada

I received a gift card for Spavia in the Spring and couldn't wait to try it out. I scheduled a salt stone massage and went to my appointment. Upon arrival, I was greeted by friendly staff who took me to the locker room, gave me a robe, locker & slippers and let me get ready for my massage. The locker room is small, but has plenty of space for changing. Then I proceeded to the retreat room to wait for my massage therapist to come and get me. The retreat room offers a variety of hot teas, cold water & warm neck pillows to help you get cozy while you wait. There are a number of benches, but there is only one big comfy chair (which is my favorite). The lights are dim and the music is very soothing. We then went in for my massage and it was glorious. The products that they use are very high quality and their employees are always top notch. That same day, I signed up for a premier monthly membership. I highly recommend Rosa for any skin care / facials and Rebecca for your massages. They offer a great app that makes it easy to schedule your favorite services in advance. Members also get to enjoy special events throughout the year. read more

I got a massage here awhile ago and never completed my review. Anyways, I really love this place! It's very relaxing and the service was great. My massage was wonderful. I'm not going to lie, it's pretty pricey but, overall a great visit! read more

Jess is amazing for deep tissue massages and great conversations. Love the sessions to relax! I've been enjoying my monthly massages through gifted memberships for 6 years! The customer service is great and it's a nice way to unwind from the busy days. They have an app to easily book appointments too. They offer memberships and gift cards which are awesome gift ideas :) Thank you! read more

I've only booked facials at Spavia so far, but this spa is incredible and I will definitely book other services. Jasmine is so sweet, I left glowing and feeling amazing! I love the clients ability to customize scents, sounds and treatments at this spa. The pricing structure and transparency is also great. read more

Lisa, my technician, was very professional and kind and timely Love my lash lift and tint read more

I have a monthly membership and I am so glad that I do! I alternate between facials/body treatments and massages. I truly have enjoyed all of my services. I book with any of the female providers and I have been happy with all of them. I appreciate that Spavia is open on the weekends. Keep up the good work! read more

Always quality service, friendly staff and great ambiance! I recommend the deep tissue massage or sports massage and the ultimate regenerating organic lift! read more

TL;DR: Appointment was booked incorrectly by staff member, massage was cut short by 10 mins, charged normal price, ignored email correspondence. Made me pay for their mistake. Great massage therapist, but customer service needs to be worked on, clearly.. UPDATE: Dropped 2 stars, from 3 to 1, for customer service. The spa manager, Amanda, reached out to me by phone a few days after my review. I was at work so I asked her to call back after a few hours. She said she would but never did. I received an email the following day that she tried to call me but the phone number was "not working". No voicemail so who knows.. Amanda tried to pull the same trick that the front desk person tried when I came in, and give me a $20 off for my next visit. The $20 off everyone gets on their first time! I'm not sure if everyone's massage is also cut by 10 minutes to accommodate this generosity. I emailed her back same day but never heard back. It's been 2.5 weeks! Amanda's follow up skills need a little dust up, because apparently she doesn't call back when she says she would, and ignores clients emails. Great job! I was a business manager for over 7 years until recently, and I would NEVER ignore an email from my clients, as it is simply unprofessional. I was seriously considering making this my husband and my go-to place in Reno, but it doesn't matter how good the massage is, this is not the service I want to receive. ORIGINAL REVIEW: My massage therapist was 5/5, the 2 stars I deducted are for whoever booked my husband and my appointments over the phone, weeks ago, and completely messed up our times, duration and type of massage. We arrived 15 mins early, as instructed, but because of this mishap and time wasted sorting out this mess, my massage started late and was cut short of the 60 mins. I normally get 90 min massages but settled for 80 because this is what was offered. The scheduling mishap made my massage 20 min shorter, and figuring this mess made my massage 5-10 mins shorter. The massage therapist, Felipe, was excellent, great hands, perfect pressure and powerful technique. I went into the massage already feeling not-so great knowing it's 20 mins less than what I booked, but cutting it 5-10 min shorter was just unacceptable. I still tipped because I didn't want to punish the therapist, who worked hard and did his part, but I still left feeling wronged and not happy about this. As a respectable, reputable business, figure it out.. It was not my fault and I definitely did not deserve to pay for your mistake. read more

I really loved my body scrub and the staff was very friendly and hrlpful and the customer service was super

Wow!! I've had many massages and love Spavia! I had the most AMAZING massage today by Felipe! He was very professional and his techniques, flow and pressure were excellent!! I will definitely schedule in the future with this therapist! Highly recommend!! read more

Monica is a jewel! This spa experience exceeded my expectations. I feel like I received a lot in the treatment session for the money. I'm excited to be a new member of Spavia! read more

This was the best facial I have had in a lifetime. Tacy was amazing. She was so knowledgeable, tentative, and patient. I arrived with no idea on the type of facial I wanted. I only knew that I wanted to improve some new problems I was having with my skin. I left feeling confident with my new skin care plan, happy, and so relaxed. Thank you for your service, and sharing your light! read more

Jesse is always professional and an excellent masseuse. I come here regularly and highly recommend her.

Do NOT let the lobby/reception area fool you, this place is huge! There's a beautiful and spacious restroom/dressing area with lockers to store your personal items. Complimentary robes (that are so soft and fluffy) and slippers as SOON as you put these on and grab a complimentary heated Lavender neck pillow; it's like the outside world is a million miles away. I was then quickly whisked away to a private room where my couples massage began and my stress and tension ended. My masseuse was kind, professional, applied perfect pressure and quite frankly gave me the best massage I've ever had. 10/10 would recommend to a friend. read more

I loved the whole experience. The recovery room was awesome and my facial with Denise was the best facial I have ever had.