A friend recommended this shop to me. So, took my baby (Jeep Renegade; std transmission; ~8yrs old)…read morein twice as planned - for BIG items and oil changes. Finally, a shop that helps me plan/ budget. See reasons why they are now "my place" 1. Got my vehicle back from two planned services - BIG items. The identified problems were FIXED and NO unexpected new issues over the past ~6 mths drive time since the 1st repair was done and ~2 wk since 2nd repair done (but lots of mile - couple of road trips, lol). 2. Their bumper-to-bumper inspection is detailed in a an online report (pics; vids; descriptions). It identifies critical issues (fix now); concerns (fix to prevent bigger issues); consider (future items). The report helped me to plan/ budget the repairs. 3. After asking for the full report, they provided even though they knew I might have sticker shock which I did. They patiently walked me through and answered my many questions via the phone, and let me take time to decide on options: keep/invest or trade in. The report allowed me to consider new vehicle (prices/longterm commitment) vs. the one-time fixes. With a shop that truly fixes the problem and no unexpected new problems, am keeping my baby; well that and she is fun to drive, lol. 4. The online report/ front office staff (Connor; Averie) are able to keep up with my extremely busy work schedule; are genuinely professionally patient with a non-mechanical person (me); if they didnt know the answers they asked the mechanics and got back to me quickly which provided insights on the repair options and then let me decide what works for me/ my budget/ my future plans. ...Again, this shop is now "my place".

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

Did oil change on my truck when i parked my truck let it run for a while the motor started shakingread more

So took my new car in for its first oil change. Everything was fine until the tech closed my hood…read morewith the prop rod still up. Folded it over and damaged the inside of the hood. He quickly tried to bend it without me seeing. Well I did see. Got out and talked to the supposed manager Kylethe same guy that damaged my car. He took photos and assured me they would contact me. I have called multiple times and got no answers. Drove to store and the new staff said they transferred everyone to Plano. And told me to drive there. Well that's not happening. So he finally reviewed the footage and supposedly forwarded the information to the new district manager. Said the old one was fired. Well 2 weeks more and nothing. They are literally avoiding the situation. DONT TAKE YOUR CAR TO THEM. THEY ARE NOT A BBB ACCREDITED BUSINESS. READ THE REVIEWS ON THE BBB WEBSITE. Always the same story. Lawsuit incoming. The invoice number is 155511. You can find me. Been contacting some news medias as well.

I had my radiator replaced here for an apparent leak (about $2,000). Then a month later i am having…read moreanother coolant leak. I keep putting in coolant thinking there is no way there is a leak as I just had it repaired. I go back in after having to put in coolant multiple times. Now it is a hose that is leaking & it will be $350. Extremely ironic that I still have the same issue after this repair. Not very friendly either. DO NOT RECOMMEND.

I just had a great experience with Lake Highlands Automotive. The person I spoke with was terrific,…read morekind, respectful. Was able to assess the situation quickly and helped me in a manner that did not require excessive time or unneeded repairs. I really got a feeling of trust and was extremely pleased overall.

To everyone reading this, please avoid this shop and shops like this. I am writing for someone that…read morerecently went to this shop to get a so called diagnosis on her vehicle. Concern was check engine light and smoke coming from under the hood. So to start off I'm a mechanic and when I got this call for help I couldn't believe what I was hearing...$1200 to replace a radiator on an old 2003 Lexus. And on top of that to add an insult to injury they quoted another 2.5 hours to replace the radiator hoses which is apparently $585 of labor and parts. Oh and get this, another hour of work for adding the coolant into the vehicle.....so like you don't do that when you replace the radiator????? From the beginning this whole thing smelled of scam and guess what I was right in thinking that. Then they tell her her thermostat is bad....how do they know.....who knows maybe they did testing? Nope they just told her it was bad and quoted 2.5 hours which is $750 on top of everything else quoted. The thermostat calls for 1.4 hours of labor and yes I understand it's in a different area and all but gosh I can't help but think my conscience would scream at me for trying to quote someone $1200, $585, $750, and $385 and not try to help with cost. Wow. My problem is these shops exist out here either knowingly scamming or unknowingly just bad at their jobs and are incompetent. But anyway no indication of what the check engine light was on for, no information on what they did to diagnose it or any expectations set for her to understand what's going on. So what was the technicians diagnosis...radiator was leaking at the top seal and any person can see that. I'm sure they didn't pressure test based on the track record of saying the thermostat was bad without checking. But back to the story. I received the car after she paid for the so called diagnosis fee which who knows what that's all about because doesn't say any information or a story on how they diagnosed anything, then started on working on the radiator, I literally timed myself and it took 15min to pull the radiator out....removed the top covers, removed the support beam, the radiator isn't even bolted to the condenser....15 mins guys. I don't know what kind of things yall are smoking....transferred over the upper and lower radiator hoses not for another 2.5 hours and transferred over the temp sensor which took another 20min to do. Then another 15 min to install radiator and then top off the coolant and burp the system another 5 min. Sooo all this is under the 1.4 all dats time to do. And they wanted to charge 5.5 hours. I have no idea where in their right mind they thought 5.5 hours was acceptable to quote. Now Iet me tell you guys something, in my head I told myself when she gets here I'm going to ask what did they say to you when you said I'm going to pay the so called diagnosis fee and take the car because it's too expensive. And in my mind I told myself watch she's going to tell me that they tried to lower the prices and give a discount by waiving the diagnostic fee which is laughable. How can you charge a diagnostic if you leave without using information on the check engine light and or the leaks. Well clearly the radiator is leaking but where does that diag fee go to? The person who's going to respond to this is going to say well it goes to the tech to pay for his time to look at the car. Yea yea my butt, I've been in this industry for 15 years and all my notes for every single car has pictures and exactly what I checked down to the pressure I used on the cooling system to check for leaks. Everything is documented and if a car comes in we can look at the history of what was done previously. That's because we notate exactly what's going on. If a car comes in with a check engine light I take a picture of it and upload it and attach it to the multipoint inspection so we can have a record of what the light is. Oh and that's not diagnostic labor that's just looking at what the light says. Actual diagnosis is checking the circuit, checking the module or solenoid or running test on evap components or smoking the intake for leaks and pressure testing the cooling system and having a full formed conclusion. Condition, cause, correction and confirmation is a full formed conclusion of diagnosis which if this was done I wouldn't have had an issue paying $120 for a diag. Shame on you guys and other shops like this. Shame shame shame!!! Im appalled at what you guys did and to the person working for this shop trying to respond to this, there is no response, there is nothing you can say. The sheet says it all, I have receipts and proof. You cannot come at me and say all the responsive garbage you say to other customers who have a bad experience. I've read your posting responses. All you need to feel is shame and fix yourselves, apply better fundamental values and progress from this caveman style of automotive repair. You wrote down the quote on a piece of blue paper for God sakes!

An honest mechanic shop is worth its weight in gold. This place excels at auto repair in an honest…read moreand completely transparent way. They've actually saved me money with their honest assessments before. I won't take my car anywhere else.

I reached out to All Star Auto Clinic after receiving a list of recommended repairs from the Mazda…read moredealership, one of which was going to cost almost $2k. They quickly responded to my inquiry and got me scheduled to come in. The team did their own diagnosis of the car and instead of just agreeing with Mazda, they said they didn't even believe the $2k repair was even necessary at that time. They found a couple additional small items that they recommended I fix, but were never pushy or trying to sell me on anything. From the time I reached out and throughout the process the team communicated well. They handled all the other recommended repairs same day for significantly less than the dealership wanted to charge. These guys are honest and well priced and I highly recommend them for any car work you need done.

I just got a sensor and battery replaced at All Star in my 2015 Ford Escape. Originally I got a…read morediagnosis at the ford dealer but decided to shop around a bit after getting their quote. Both of those services at All Star were done for cheaper than ford quoted the sensor replacement. The team was easy to communicate with, gave me updates on when the parts were coming and when the car would be ready. You can tell why they have such a good rating, I will be back the next time my car has an issue!

Wanted to check my car, they said it was fine and sent me on my way. Did not try to charge me for…read moreanything. Even after I asked are you sure twice, they assured me that everything is fine instead of trying to sell me on something unnecessary. Straight honest. What more can you ask for? And no, they didn't ask me to review them. I just feel compelled to write something about this, it's that good of an experience.

Came by for an inspection, and Damien was friendly and kind. Talked through a few possibilities for…read moremaintenance on the car but never felt pressured or talked down to (which is rare as a woman in a car shop!) Each employee there greeted me kindly and they were quick to complete my service. Will be back!

Shout out to Dustin who diagnosed the problem with my car and didn't even charge me. It was a…read moresimple Cataclean fix for $20. My check engine light went off immediately after using. We are new to the area and this will be our family shop moving forward.

So thankful for Jeff! He went above and beyond to help me with a complicated car situation. He was…read morehonest, fair, respectful and very helpful, which is not always the case as a woman dealing with car troubles. I am thankful for Wildcat and highly recommend going to them!

Accommodating, efficient, fairly priced, and customer service oriented. When I learned about…read moreadditional work that was needed, pricing and level of urgency was provided so I could plan & budget the repairs. I will definitely return for said repairs.

Thank you Alex for the fine service provided. For my BMW. My brakes are perfect! As well as the…read moretune up I can't wait to bring my vintage vehicles that are in need of service. Thanks so much for your help. Alex provides quality service and I highly recommend him

Had a small user error but car was running great Forget to…read morereset the meter went back they reset for me good to go

Fast, friendly service (got a vehicle inspection)...I will definitely go back again and recommend…read morethis place!

No complaints with the service I received here! My light to change my oil in my truck came on the…read moreother day and I don't like to wait too long to change it after the light comes on. I was leaving a nearby ice cream shop and noticed they had no wait, so I pulled in, impressed that I could get an oil change at 7:40 at night. There were a couple hurdles though, so I drove in to see if they could make the hurdles. The biggest hurdle is I have a warranty on my engine that requires me to use Mobil1 Oil, so I had to make sure they had it. Luckily they did! The second hurdle was could/would they take me that close to closing time. The staff here did not even act bothered by that, in fact the genuinely seems grateful I was there! They were so fast, I was blown away when they told me they were done, and had I not been sitting in my car watching them do it, I might have had a hard time believing they could do it that fast! I also learned during this visit they can help you with Windshield Wipers, Air Filters, and Coolant Exchanges, in addition to oil changes. This was my first time visiting a Take 5 Oil Change store, but after this experience I would not hesitate to come here again!

I came in for a simple oil change and the experience was frustrating from start to finish. From the…read moremoment I arrived, it felt like they were trying to sell me every service possible instead of focusing on what I actually came in for. I brought a coupon, but I was told that customer coupons "don't scan," and they had to use something else. Even after that, the employee continued trying to upsell additional services. After the oil change was completed, they reset my oil life to 100%, but then my car would not start. I kept getting a warning message on my dashboard related to the brakes. The staff seemed confused and unsure about what was going on. Eventually the car did start, but then the oil life suddenly showed 40%, which raised concerns about the quality of the oil used--especially since I paid for the most expensive option. Overall, instead of feeling relieved after maintenance, I left feeling stressed and worried about my car. I will be going back to the dealership for future service. I do not recommend this place.