I just received terrible service from one of your employees at the Stoughton store (10:30a on…read moreSunday, January 18). I didn't get his name, but he just told me that it was "not his job to know everything about the store". This was in response to my question asking what the January 25 percent discount applied to. This young man was on his phone, it seems that I irritated him, by interrupting his texts. I quickly left the store before I said more than, "it is your job to know about pricing and, have a better day." We've been loyal to Stoughton lumber, for the last 15 years. I've never had service this bad here.

Went in a silly idea of building our own deck.... Walked out feeling confident to do so strictly…read morebecause of the outstanding customer service from Anthony Gomez! His knowledge (and patience with all of our questions) was remarkable. He never pushed us one way or another on what to buy, just gave expert advise and a few tips along the way. In a time when we have run into struggling customer service wherever we go... this was an amazing experience. Kudos to Anthony and all the staff at Stoughton Lumber! You now have 2 additional customers for life!

I spent like 20 minutes looking for support pegs for bookshelves at Walmart, with no luck. And I…read morenever saw a person who could help me. So when I was done, I called Aselson's Hardware in town. Which is a big thing, I usually never call places, I like to browse(usually I'm not in a hurray). But I had a migraine and didn't want to walk around looking for an item again. A young man answered the phone, super nice, I didn't know how to properly word my item, as I didn't have the name "support peg" yet. But the guy said "we have a wide array of pegs and shelving support, stop in and will help." Which is exactly what happened! Wish I had gotten the kids name. A young man with glasses helped me find the items, helped me narrow down what I needed/size/amount and other things I didn't think of. I'm super glad I didn't have to wait for an online order. I did have to pay a bit more than online/Amazon/Walmart. But I got better service, no doubt I'd have bout the same thing three times at Walmart because it was the wrong size if not for the great guy helping me! I've also had the best service at the paint bar, be it the conversation while they mix and help choosing. And they helped me make a decision on what kind I needed, since I didn't realize there's a difference between the paints. I just grabbed. Shop small Stoughton!

Great customer service and always seem to have what I need at a fair price and store is always cleanread more

Ace Hardware in Bay Creek might be small, but they somehow always have exactly what you need. From…read morea random screw or plumbing fitting to a new shovel or light bulb, I'm constantly surprised at how well-stocked they are for the size of the store. Prices are great too -- often better than the big-box stores. The staff is always friendly and helpful, and it's clear they care about their customers. It has that old-school, neighborhood hardware store feel that's getting hard to find these days. The only thing to keep in mind is their hours -- it's a small operation, so sometimes they close early or aren't open when you expect. But don't let that stop you -- this place is absolutely worth planning your visit around. A true local gem and the kind of place that reminds you why shopping small matters!

What a great experience! Family, knowledgeable, delightful family run operation so different from…read morethe big box stores where you could never find exactly what you want or anyone to help you. These folks genuinely care and go out of their way to be nice. We will trade here in the future for all our hardware related needs. You can't go wrong here.

We just moved to Black Earth and having this store down the road is a huge bonus! They have a ton…read moreof good stuff for very fair prices. Every time I've gone in someone has greeted me and asked if I needed any help. This past Saturday I literally brought my TV with me because I can't find the proper screws for the base. A younger guy took the screw I had most recently purchased (my 3rd attempt), sized it and then took several attempts to find the correct screw. He was running in and out of the store to fit it on the TV (never ended up finding it). At one point another guy was helping us too. This type of service would NEVER happen at the big box stores or even most of the small-town stores. Very appreciative and will visit this store before I go into town to the big box store!

As far as hardware stores goes this place is great. Nice people who will help with any projectread more

Sampler Square is my go to place for client selections whether it's for new construction, existing…read morehomes or multi family projects. Paul is very helpful and willing provides options to fit my clients desired looks while meeting their budgets. The products I've purchased have been of high quality and a great value. I would highly recommend.

Great selection of products and Paul's customer service efforts are wonderful. We used Sampler…read moreSquare for all of our cabinet hardware needs on our new house.

If you buy and have appliances installed by this two bit company you will spend $thousands of…read moredollars repairing and replacing them. I know. I did.

Ashley's delivery damaged all 6 of the chairs from the dining set that we purchased. We were…read moreassured upon sale that, were any damage to occur during shipping, Ashley would resolve it. They sent a technician who did graciously fix 3 of the 6 chairs, but for whatever reason, they left before working on the other 3. Ashley refuses to send a technician out to finish the work because we are now outside of the 1-year warranty, despite that we reported the original issue immediately after the set arrived, well within the 1-year warranty. I can't recommend Ashley Furniture given the lack of commitment to customer happiness and I personally do not plan to buy any further furniture there - practically speaking, as we are in the process of buying a new house, we will need furniture and so the cost of the loss of our business is quite a bit greater than sending a technician out to touch up 3 chairs.

There have been two times when I've called him with snow blower issues. Both times he was able to…read morepick up my snow blower the same day, and delivered it back to me running great the very next day. Mike is very reasonable and does a great job.

Greg and Jason are both incredibly helpful. They've been saving people on the isthmus with…read morehardware needs since true value relocated, and I remain ever grateful.

Website and sign on the outer door both say "open at 10 am Sunday" but inner door sign says…read more"closed" and no one answers the phone. I get it--it's hard to hire help, and stuff can happen to what might have been the one owner/employee who was planning to come. But get the right habits--change the website (not difficult), and change the sign.