Horrible customer service over a custom made lamp shade, measured and ordered by the owner. He was…read moreunapologetic, defensive, ordered ME out of his shop, and to never return, after making an offensive comment about my Jewish sounding last name.

I was recommended this shop when making an inquiry at another lightning store because I needed a…read morenew shade for a mid century lamp. I was relieved their website invited customers to bring their lamp and a face mask to shop there. Covid is currently raging in my community. When I got there neither of the the salespersons, an older couple, had masks on. The inventory is traditional, colonial looking. I did find one shade that is lovely, but an outlier for there collection. They were also quite snippy with a UPS worker who was dropping off large boxes. So I got my lampshade but not a good feeling.

I had a special experience with these fine folks several months ago. I was looking for a quartz…read morecountertop for my kitchen but could not afford the normal pricing structure. The owner Bob, found me a remnant at a much reduced cost which sealed the deal. I'm addition, the quartz was absolutely gorgeous and of the finest quality. Everyone there was a joy to work with and extremely knowledgeable. Please consider them when in need of some remodeling. TIM F.

Great products, great people! Really enjoyed working with them as they were super helpful and…read moreextremely patient with us as we had many decisions to make.

Stopped in for a few items and had lots of questions about laser levels. The tool department…read moreassociate did a great job answering all of them. After talking through my needs, they helped me realize that I probably didn't need the more expensive Milwaukee model and that a Bosch laser level would be a better fit. They also pointed out that Home Depot was running a special sale with a better price. I really appreciate that kind of open and honest customer service. Instead of trying to sell me the most expensive option, they helped me find the product that best fit my needs. That kind of integrity makes me an even more loyal customer.

Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

I have to admit that I don't always shop at Bliffert for my building materials. However, when I…read morehave I'm always impressed with their selection, quality, and service. I have any older home and they carry items that the big box stores just don't. The office staff to a great job to help you figure out what you need, and the yard folks johnny on the spot to get your order and help load.

Very happy with them. Very helpful staff. I needed some cabinet hinges and they found the right…read moreones, them shipped them to my house so I didn't have to drive back down to McFarland.

They should not crush rock before 7am and respect typical quiet hours. This morning I was awoken at…read more6:12 and this is unacceptable.

Terrible customer service. visited store to look at products for our home and no one offered to…read morehelp. instead went to a big box store to purchase not knowing they used Halquist as their supplier. Once our countertops were installed we immediately saw a problem and had to have them back. a few months later our seam was failing and after calling, visiting, and messaging them it has taken months to get them to come fix the problem. finally they set a date to arrive but did not show up on time, in fact I'm still waiting and not sure they ever will show up. we have more counters to replace and I will be sure wherever we go we will make sure they do not use Halquist.

I love this place. Although the number of hardware options is completely overwhelming, the really…read morethorough, competent, helpful staff make it accessible...even to those looking for "just the perfect" door knob. Special shout out to Cheri Twieg, the Sales Floor Manager, who located an order of mine from 5 years ago so that I could get a replacement item. She even called the manufacturer to assure the availability. For me, this place is a long haul to get to, but I'll be back whenever I need decorative hardware because they are the best.

This is a standalone location in Brookfield (the other location is connected to the Neu's store in…read moreMenomonee Falls). We had visited the other location and felt that the space was too crammed full of stuff. This location is larger and spread out, meaning its easier to browse. I think this store may have a larger selection - we found porcelain switch plates here and didn't see them in the other shop. We also found perfect cabinet hardware. Why not 5 stars? The staff here leaves much to be desired - we practically had to beg for someone to give us pricing and were basically ignored during the time we were in here.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

Terrible I would never use them again. We ordered two floors, one for our bathroom and one for our…read morekitchen. The bathroom floor was put in so poorly. They had to redo it new flooring. The kitchen floor, the board separate and they blame it on our kitchen chairs, which have wheels we were never told at anytime we couldn't have wheels on our chairs. They will not do anything to fix it either blaming it on the chairs so now I have a kitchen floor with boards that separate and kitchen chairs with no wheels.

It is deeply troubling that this review was posted, given that Carpet Town has attempted to please…read moreMr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy!

We just had vinyl take the place of the icky kitchen/ hallway carpet (who ever thought kitchen…read morecarpeting was an intelligent idea?!). We rent, and since we had the kitchen and hallway cleared for reorganizing and cleaning purposes we asked the landlord to have it replaced. We offered to check around for prices, making it easier on our very nice landlord and letting us find a pattern we liked at the same time. The salesman was helpful and gave a very close estimate to what the final cost actually ended up being. After the visit, they sent someone out to take the precise measurements so they could make the estimate. He was the silent "gets his work done and leaves" kind of guy. No complaints about him, just not very sociable. Today, two young men came to install the flooring. They were very polite and did a wonderful job with the installation. While working, they listened to their music with headphones instead of a blaring radio which was quite nice. They moved the refrigerator out of the way for us and put it back in place when they were done. It does cost $30 per appliance to have it moved, but the money is worth every penny; they ended up having to remove the handles as well as some of the door molding in order to get it through the door. Carpet Town does not charge for removal/ reinstallation of the shoe molding along the wall they have to take out during the installation. Some places do charge for this. Only one little complaint, not enough to knock off a star but worth mentioning: dudes, after all these generations of women NAGGING you to put the toilet seat down you have not figured out how to do this! I had to put it down... twice. Otherwise, very good service. They have done other work in this building over the years, and anyone who has lived here has loved the results... except for that icky kitchen carpet (but that's not Carpet Town's fault, that's just a bad idea on the buyer's end). Highly recommended.