This is my second time getting body work done at Uptown Automotive. I had a small parking accident…read morewith a pole that put a dent in the driver side front fender. This was self pay. Tim Xiong was terrific to work with. When I arrived he immediately assessed the situation and gave me some options. At first I thought the shop could knock out the dent, but he pointed some other details like the misalignment with the door due to the dent that would not get fixed if they just hammered the metal. Also he gave me price estimates for the different approaches. I felt he took the time to listen to my concerns and explained the pros and cons to each approach. The repair took about 5 days and the shop paid for a Lyft ride both ways to get me home. Tim kept me updated texts throughout the week. The repair was perfect, look at the pictures! This place is not the cheapest place in town but they do meticulous work and provide excellent customer service. I will continue to take my business here.

I asked for the old parts back and got them, sitting in the same carton the new ones had come out…read moreof, and no questions came back about why I would want them.

Thank you Chris! I found him searching for a mobile mechanic on Yelp. I'm so glad I found him. He…read morecommunicated clearly and came out to check on an oil leak that started after I went to Jiffy lube on highway 6. Good news for me was that my oil leak was caused from a horrible oil change and filter was loose. I had Chris do an oil change and cabin air filter. He is trustworthy and honest.

Did not give me the courtesy of a response to my request for a quote on my Dodge Durango problem…read more If you don't work on my brand of vehicle just say so.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

Danny is an amazing person!! I cannot really describe how amazingly generous and kind Danny is! As…read morea young woman, it's hard to find a mechanic who you can trust and feel will look after your best interest/ car, but once I ran into Danny three years ago- I didn't think I could love another mechanic as much as I adore Danny!!! I worked next door and came in for a oil change and helped me with other things he noticed on my car. That was three years ago, upon moving back to Houston- he is the first mechanic I went to, and he remembered my face within minutes! I feel so comfortable with Danny, he's like family!

I literally just talk to someone at this mechanic shop. The prices I was told was highly inflated…read morecompared to others. All I needed a a timing belt replacement and water pump. I talked with the technician over phone, and he told me it'll about $800 to replace my timing belt and water pump kit on my Honda. To save money, I told him that I bought all of my parts he then told me that he couldn't do it. I would've saved myself 400 and something dollars. I spent only $178 for my complete kit on my car including the cylinders and he was trying to charge me 360+ in parts, and whatever the tax may be bringing the total to $800!! I do not recommend this business at all, run like hell!

Excellent customer service, price, very knowledgeable and were able to resolve the sensor problem…read more It was a 45 min drive but totally worth the effort. They have my trust and business. Thanks

I started going here after some terrible experiences with my mechanic of several years, and E1 has…read moreconsistently been great to work with. I decided to give them a shot after such an incredible experience getting my windows tinted at their other shop. I am car illiterate and they're super patient with me. They've caught and thoroughly explained improper past fixes and what kinds of issues I have. They are proactive in communication, are friendly, and the ability to get an uber ride to and from the shop on their dime is incredible. They've also given me a loaner to use when they've had my car for extended periods. My last shop (European Service Center ) felt like I was picking up a part time job just to get any communication and my car would sometimes be there days on end without getting worked on. I feel like E1 is super respectful of my time, cares about my business, is very professional, and keeps me informed without me asking- it's so refreshing and appreciated. They are not the cheapest but also not wildly expensive either; their pricing is on par with my last shop and things are actually done right. I recognize that things don't always go perfectly and care a lot about how a company reacts to makes things right. I had a slight issue with my struts repair after about 9 months after the fix and they stood behind their work no problem and fixed it promptly (they have a 3 year warranty on work done). Just a great business.

Wrote a review on google 6 months ago, it mysteriously disappeared.. before that noticed another…read morecommenter write a negative review, theirs also "disappeared". Which makes me think this establishment can manipulate metrics to only show the positive reviews which is unscrupulous. Honestly, am amazed at all of their glowing reviews which places me as the exception.. Pls see pics of their work & zoom in. Back in 11/2024 my vehicle was parked in the parking lot by valet to which the very same valet driver while moving another customer's vehicle, hit mine in the process.. Due to the "raving reviews" I opted to take my vehicle here for body work.. Big mistake. Can't discredit their courtesy at first glance nor their congeniality.. However, when it came to picking up my vehicle & scanning it thoroughly this is where I uncovered deceit. First off, was never provided any updates or feedback leading up to me picking up my vehicle. Radio silence. I was the one reaching out inquiring about the status. If you as the reps of this establishment respond back to my post & lie & say you kept me posted throughout the duration, that's a lie. I had to establish the contact. Upon picking up my vehicle in 1/2025, forgot the guy's name, however he's the older gentlemen, he informed me my vehicle is outside & hands me over my keys. Thought that was mad odd so I said "hey, can you come out with me so we can view the work repaired together". He obliged. Note, weather was dreary & wet the day of pick up. As I'm looking around to observe if there are any discrepancies, saw them & pointed them out to the gentleman. One of which was a black scrape mark embedded in the bumper area. So, I asked if this is a "new" bumper why is there a noticeable mark? He gave me a lame response, "well , it must of got there when the tech was placing the bumper on, he may have scratched it" ok, fine.. As a result, he did return my vehicle back to the tech to "touch up" that blemish. After the touch up, it was still noticeable plus a part of the bumper was not completely pushed in so they tried to manage but failed to push it in completely. Once I arrived home, the sun was now beaming to which allowed me to perform another scan of my vehicle. It was there I discovered other issues. In their defense, they did since I was under warranty , attempted to warranty their work by remediating the flaws including me pointing out glued up sides in the crevices of the bumper. To which Azim said, "oh, that's just paint that bled over" . Any who, my vehicle was kept with them for another 2 weeks I believe. During that time, they did provide a loaner. When I picked up my vehicle, noticed papers where I store in the sun visor, rummaged through & placed on the passenger seat. The back seat area (I have leather seats) looked as if it was walked on as I saw muddy foot prints. Rude! Their aesthetic is grimy & unprofessional. Gaps still in the crevices of the bumper & fender plus the gaps between the bumper & headlight & hood, all optics. Fast forward to Feb 2025, I emailed them to showcase an image I took displaying ripples in the paint foundation. They ignored me so I sent a follow up email in March 2025 (still was ignored) informing them of that rippled paint issue as well as a bumper that is not pushed in & keeps sticking out! I contacted the 3rd party insurance that paid for the repair & that's when this establishment tried to contact me. At that point, I ignored them since I did not trust them to fix their mistakes. I instead, went to another body shop the 3rd party insurance approved. I was furious! Couldn't believe this happened to me especially since they've worked on luxury vehicles & had great results. The body shop that performed my post repairs, relayed when you lift the hood up, screws were missing, there was a huge gap between the hood & bumper. After removing the bumper, they stated the bumper was all glued up! Said , it looked like it was glued together to the Azim person & he dismissed my remarks. The hood needs a paint correction as my vehicle is not the same. I am fortunate, during my post repairs from another body shop, there are no longer gaps & glued up parts. Forgot to add, one of their employees stole my spray air freshener..

Had to replace RAV4 tail light. Fantastic service and best pricing. Done quickly while waiting…read more Very responsive, polite and easy to to work with.

Bring your Spanish. I got an alignment done in less than 30 minutes. They seem friendly but the…read morelayout of the place can be confusing to find someone in charge to help you. Don't let that deter you as they do want to get you taken care of.

I would not recommend this shop for engine replacements. While they were able to install the…read moreengine, It felt like the work was bare minimum without properly diagnosing or resolving underlying issues. After my engine replacement, I continued experiencing several problems, including rough idling, persistent oil leaks, and an ongoing check engine light. These are not minor concerns, and they should have been addressed as part of the service. What disappointed me most was the lack of accountability when I returned to have these issues looked at. Instead of taking the time to properly inspect the engine, the mechanic repeatedly blamed my known power steering leak and dismissed my concerns altogether. I felt like my input was not taken seriously, and the actual problems with my engine were never acknowledged. Overall, this was a frustrating experience. I placed my trust in this shop for a major repair, and they did not meet expectations. I will not be returning. I expected to have no issues after the installment when getting a new engine replacement and yet they didn't even meet that expectation.

These guys were recommended by a friend. First time going this week and I was very pleased…read more Moved to Houston a few years ago and have relied on the dealer since I moved ... but never again. Had to have the jeep towed in after losing power on I-45. Wasn't optimistic but within a few hours, they narrowed it down to what they thought was a faulty wheel speed sensor. Had it back by the end of the day and car is running great. Shop was clean. People I dealt with were professional, came across as trustworthy, and they did a great job for a fair price. Definitely coming back.

Im sitting here at jiffy lube on valentines evening because the day after my oil change here my car…read moreseized on the freeway, reading on low oil pressure. Expecting a very pricey bill for the fix up, and needing to go to the dealership this weekend to check the engine. Never any had problems with my 2017 rav4, and now... sigh. I'll count my blessings, just glad I was not going any faster when this happened and no one was injured on the road from my stalled car in the middle of the freeway. The front desk man was very nice, but I think the mechanic was a little spacey the morning I was here. I was the only customer at the time in the waiting room. Please be careful. Update: few hundred dollars later jiffy lube and another place will not touch the filter because of liability reasons and for me to see dealer first. So here I am driving around with extra 5 liters of oil on hand to refill as I go. This is too much for a routine oil change lol. My boyfriend said the filter and nozzle are in, but the filter leaks all around, so either they didn't place the filter correctly or the filter is the wrong size Update: at my dealer, needing to get a rental car until Monday.

Courteous, good work,very fair price. I wouldn't go anywhere else! They have been my shop of…read morechoice for 20 years

O STARS!! I repeat ZERO stars!!…read more Do no trust this company at all. These people are liars and scammers. The owner (Faisal Salman) AKA Jacob should be investigated for fraud. Don't waste your time, energy, or efforts. Stay far away if you can...otherwise I suggest a good consumer protection attorney because they will find a reason, ask for supplements to claim for new found damages weekly. On a vehicle with minor front end damage. My vehicle has been with for 4 months and counting. Horrible quality of business. Horrible business tactics.