Called because our pool heater wasn't coming on. There were no appointments available, but were…read moreable to get a tech if we were willing to receive service at 7am, which was fine for us. Randy arrived promptly at 7, and quickly discovered a loose wire. He cleaned the debris and explained the pros/cons of heat pumps and informed me it would be very easy to add wifi to my system. I appreciate his honesty, and he answered some other questions I had, showing me he knew the trouble shooting codes. I wouldn't hesitate to call him for any problems I have with my pool equipment. He knows his stuff, and does not try to scare you into spending money on unnecessary work.

Run don't use ...they do not know how to do cement floors in backyard...if you want your floor to…read morebubble and peel and waste your money use ...I have had an expert come out and they did not do what they said they would do for our concrete ...we have no cool deck which we paid for..and the process was not done correctly...very expensive lesson ..don't buy into their sales pitch....

Another great visit from Pool Technicians to install a couple of new motors on our Jandy pool…read morevalves. Jaden was awesome as usual and got the job done. Pool is purring like a kitten and the valves are working like clockwork! Thank you Stephanie for getting us on the schedule and making it happen! Best pool service in the desert-and we have tried several.

Jaden from Pool Technicians came out today to look at two issues I was having with my pool: 1)…read more the lack of any pressure from the jets in the adjacent hot tub and 2) a salt cell chlorinator that was not working. I thought both were going to be major issues. I thought I needed an additional pump for the hot tub. And I thought the salt cell chlorinator would need at least a new motherboard, if not a complete replacement. Jaden did about 10 minutes of poking around and told me that 1) the pump issue was simply being caused by a rock that was jammed into one of the pumps, likely from the construction stage and 2) the salt cell was not receiving power because a previous (another company) technicians rewired it to a non-functional part of my panel. So, after an hour, I had fully functioning jets in the hot tub. A functional salt cell. And he even got my pool lights working. (I had never been able to use them and had given it up). So can't recommend this company and Jaden specifically any more highly.

We have used PIMENTEL Pool Service (Adrian) for several years. Very consistent, quality service…read more He takes pride in his work, our pool has never looked better. Highly recommend.

Adrian and his crew are the best! Cannot recommend them enough. They keep my pool and equipment…read moreclean & up-to-par, the quality work you receive for the price is unmatched in the valley. Adrian is a trustworthy man. Thank you guys, you're awesome!!

We've been using Paradise Pools for over two years, and Ethan has been absolutely outstanding. He…read morehas consistently maintained our pool twice a week, and we couldn't be happier with the level of service he provides. Living in Palm Springs, pool maintenance is a year-round commitment, and Ethan makes it effortless. He's dependable, knowledgeable, and takes great pride in his work. Our pool is always crystal clear, clean, and ready to enjoy. Honestly, I can't imagine what condition our pool would be in without Ethan. It would quickly become our responsibility to maintain, and with the Palm Springs climate, that's not something we have the time or patience to manage ourselves. If you're looking for a reliable pool service, I highly recommend Paradise Pools. Ethan has given us complete peace of mind, and we're grateful for the exceptional care he provides week after week.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

Truthfully, I felt the need to come on here because I've definitely been working with Rolando now…read morefor quite a while, and I can't even begin to describe how he is such an incredible human being to work with. Owning a vacation rental property, I truly have nightmares about my pool heating or pool system going down because it has happened many times. Previously, fixes were not only expensive, but took a long time (parts took days/weeks) which really impacted my guests and therefore me. My pool heater just went down, and within a couple hours, Rolando had diagnosed the problem, quoted me, purchased the part, and fixed the problem. And his quote was beyond reasonable. He is the most efficient person out there, and he even responded to all of my texts and updated me throughout. He just recently built my friend's pool, and he works so quickly and efficiently with high-quality work, that this is a no-brainer. Don't even consider anyone else because it won't be worth your time. Rolando is a truly honest, hard-working, and trustworthy business man, and I'm so thankful to have him on my team.

Beck did a great job on my pool repairs. They diagnosed the problem and fixed it quickly soread more

I had a pool that was losing water and 3 different pool companies said I had an issue with my…read moreleveler. One company came out to replace the leveler and I was still losing water at a cost of $1500. I hired Ted to review the situation and he identified that my skimmer had multiple palm trees growing in it and was the source of the leak. In fact both of the skimmers were leaking and needed to be replaced. My only regret is that I didn't call Ted first Very professional, fair fees.

Last year I hired a pool company to build our pool. It was a nightmare and he eventually couldn't…read morefinish it and took a bunch of cash. Ouch. To finish the job, Gary and Son's was recommended to me by a friend. Of the four bids I got, Gary was the only one that walked the project and gave me some great ideas. As Dara proves, he was in line with the others. Within a month we were adding water to the pool, which had been sitting for nearly a year. The job looks fantastic and his ideas paid off. He's very proud of the company and I'm glad we went with him. The only cons, which are not enough to remove a star from my rating, were these. Once the pool had water and was working, he was done. Other companies give the first 30 days of support with it. I was caught off guard and had to quickly find someone. The only other con was that our communication could have been better. No details needed, he's a nice guy and a trustworthy guy too. He shared the store that he buys tile from, so I could go shop and save some money at the same time. He came to check the work often. When he looked at the old builders work, he went so far as to remove the tile they put in, since it was a bad job. And, the auto fill that was installed too low, he was able to fix it. I definitely think having Gary and Son's was the right call and I can easily recommend them.

Very responsive. Professional workmanship. Thorough and quick to return to address issues…read more Robin

We have a STR and have been using M&M for a few years. They have been fantastic. M&M is a reliable…read morecompany that has helped me in emergency situations and worked with me when the pool had issues. I get great reviews from guests about the pool water quality. Thumbs up and recommended for your pool needs

Had to let them go after calcium deposits showed up all along the waterline of my pool.read more

I hired Carlos to come to my home and fix my pool. The house had been rented and the renter hadn't…read moretaken care of it per our contract. It was disgusting and needed parts. Carlos came in quickly and gave me a reasonable quote. He drained, cleaned and fixed all parts needed to make my pool come back to where it was originally. Couldn't be happier. He now services my pool twice a week again for a very reasonable price. He is very polite and professional. If you are in need a pool person who is reliable, professional and reasonable then look no further.

Carlos is the man.. always keeping my pool cleaned. answers my phone calls every time I need him…read morefor extra services.. very knowledgeable about all equipment and can help fix anything pool related.. I trust him w everything on my house...

Melo's Pools construct an exceptional product and also provide exceptional set up training after…read morecompletion. Mauricio and his team provided on site training of all equipment operation and answered every question we had, and we had many questions. Additionally Mauricio followed up again to ensure everything was working properly and we were completely satisfied. If you want great pool company, I highly recommend Melo's Pools.

My husband and I recently decided to remodel our pool, which was 12 years old and ready for a…read morerefresh. Before moving forward, we obtained three bids, including one from Melo's Pools and two other pool companies. While Melo's quote came in between the other two, we felt confident they would work closely with us to create our dream pool. Their detailed project timeline and professionalism gave us confidence from the start. We had already selected a glass waterline tile and needed expert guidance in choosing a pool finish that would be both beautiful and durable for years to come. Our Project Manager, Joaquin, recommended that we visit the NPT showroom in Palm Desert to explore our options. Following his expert advice, we selected a Stonescapes Mini Pebble finish in an aqua-blue color that perfectly complemented our tile choice. Throughout the demolition and remodeling process, Joaquin was always available to answer questions and provide guidance. His professionalism, confidence, and attention to detail helped ease any concerns and reassured us that our project was in capable hands. The day before demolition, Gabriel from the Melo's team arrived to drain the pool. The following morning, another crew arrived promptly at 7:00 a.m. to remove the old plaster finish and ceramic tile. That same week, Melo's tile crew installed our beautiful new glass tile and worked with us to create custom accents on the spa seating area, spa steps, and pool entry steps. Once the tile work was completed, another crew arrived as scheduled to apply the new Stonescapes Mini Pebble finish. After the finish was installed and the pool was refilled, Carlos from Melo's took over the startup and curing process. For the next six weeks, Carlos visited two to three times per week to ensure the new finish cured properly and that the water chemistry remained perfectly balanced. Carlos's professionalism, friendliness, thoroughness, and expertise in pool chemistry were truly impressive. He not only maintained the pool meticulously but also took the time to teach us how to properly care for and adjust the water once the startup period was complete. Throughout the entire renovation, Joaquin and the Melo's team maintained regular communication, ensuring that we were informed every step of the way. Every member of the team was professional, courteous, and genuinely focused on delivering an exceptional customer experience. Our newly renovated pool was delivered in perfect working order, and the results are absolutely stunning. We could not be happier with the finished product or our experience working with Melo's Pools. We highly recommend Albert Melo, Joaquin, Carlos, and the entire Melo's Pools team. We wouldn't trust any other company with our pool needs.