I initially signed up for CPR/AED/First Aid training through this company for my staff, but…read moreunfortunately, the booking experience was extremely disappointing. It was confusing and disorganized, with conflicting information and multiple back-to-back emails and calls. After finally confirming a date and submitting the deposit, I received a flurry of three separate emails with important next steps--such as the requirement to purchase a $20 manual for every participant and details about what we needed to provide for the training at our location. These should have been communicated before payment was made, or at the very least, combined into one clear and organized email. The inconsistent formatting and fonts as well as the last-minute information added to the frustration and came across as unprofessional. Due to these issues my team ultimately decided to cancel the training. While we were hopeful based on the positive reviews about the instructors themselves, the coordination and scheduling process for hosting a class at our company's location definitely needs improvement to ensure a better customer experience.

I was disappointed in my experience with this place. I registered for the BLS/CPR/AED certification…read moreclass. I'm just a layperson who was taking this for my own education, to be able to provide CPR for my child, spouse, etc if ever needed. It turns out this is the same class that medical providers have to take for their certification, so it was a little confusing, as some of the focus is on using equipment that I would never have. I wish the website had made it more obvious who the class is for and what the focus is. I don't know if there was a better option available for people like me, or if this is the only class offered for anyone to learn CPR, but it definitely wasn't clear. After registering, I immediately got a confirmation email that said I was required to purchase and bring a copy of the 2020 AHA BLS Provider Manual. Again, this was not stated anywhere on the website when I was registering, so it was a bit frustrating that there was an additional expense I wasn't aware of. At the class, nobody else had the book, and it wasn't used at all. I even tried to follow along in the book with the presenter's content, but with the way he presented, it wasn't possible. It was completely pointless to buy this book that they said was a requirement. The class itself was not nearly as thorough as I expected. It only lasted about an hour, and the instructor frequently referred to specific questions that would be on the test, and how to answer them. For one - that actually made the test more confusing, because it led to me overthinking the wording of a lot of the questions. And two - I cared a lot less about the test, and a lot more about actually learning the skills and how to apply them in real life. I felt like I missed out on a lot of good and important information because he was more focused on us knowing how to regurgitate the test answers instead of a good understanding of what to actually do in an emergency. He also told a lot of personal stories and jokes, which I get makes the class more enjoyable for people, but when the class is so short and the content suffers as a result, I don't think that's the right approach for such important subject matter. When it came time for the test, there were a number of questions that I don't think we had even covered so I had to just make my best guess anyway. I did manage to pass the test, but my spouse did not, and felt like the class did not adequately address the questions on it. My spouse was given the CPR certification anyway. We did get hands-on skills practice with the CPR dummies, which was the most important part to me, so at least there's that. The instructor was very nice, but his style of teaching did not leave me feeling prepared or like I got my money's worth.

I'm a lawyer and my wife is a doctor. The owner of AERT is a crooked liar. Don't go there…read more There are many other cpr classes in the Phoenix area. I signed up online for a class and AERT unilaterally cancelled it and then told me that I would have to take a class at a different location (in a bad part of town) on a date that would be too late for me to obtain a certificate I needed at that time. The owner then said in a loud, angry voice: "We cannot provide you with any classes!!" and hung up the phone. Despite all this, she charged my wife and I $100 for the class. We complained to citicard and Ms. Jaime sent a letter lying about what happened and claimed that we simply failed to show up for the class. I don't know how anyone has given this crooked company a positive review.

Ben tested me for my skills test and was super helpful and gave some added intelligence during the…read moretest. Will use AER again in the future!

Having had taken many of these courses, I must say this was my favorite experience of them all…read more Eric was FANTASTIC and made this experience so fun and you can tell he puts his effort into teaching others these skills. He even dove into the material beyond just what we need to know for the course to give us details on why we need to do what we do as far as timing, # of compressions, and etc. I will definitely be back to LP Health Directions when I need to renew my certifications in the future! Not to mention how reasonable the price is too!!

5-stars across the board..... Eric Graves was my instructor and he was phenomenal. He was…read moreknowledgeable, pleasant and entertaining. He made a point of emphasizing important life-saving techniques, had the class repeat information to ensure that we were understanding the material and engaged with us while we were practicing with the mannequins. I feel confident that I would be able to respond in a situation requiring CPR adequately. Thank you Eric! I will be back for my renewal. Another plus is the cost. Only $50 where most other locations are a lot more and dont seem to have the availability that this location has.

I was interested in learning CPR and first aid, so I took the Adult CPR/AED/First Aid class ($88)…read moreon Saturday from 9 to 3. The classes are held in a training classroom of the Red Cross building (see photos). Our instructor was Johnny, who came up from Tucson to teach the class. The morning was occupied with CPR/AEG training. A couple students who only needed certification in that left at that point. After lunch we did first aid for the next hour or two, and those who signed up for Adult training (including myself) left, leaving only a few students who also signed up for Pediatrics. I can't say enough good things about Johnny, our instructor. I had anticipated long dry lectures, and struggling to keep my eyes open. Instead, he was casual, humorous, and obviously very knowledgeable about the subject matter. The only drawback is the large amount of material covered.

Exceptional professionalism. Staff is always nice. Donate as much as I can. You save up to three…read morelives with just one pint. Will be going back again!

Best certification class I have taken yet-- and I've been a nurse 6 years. Don is an amazing…read moreteacher and is really passionate about what he does. He makes the class fun and informative. The class was also very affordable compared to most. Would definitely recommend !

If you're looking to obtain, or renew any certification this is the place! Completed my ACLS & BLS…read morewith Don, who was of GREAT help! If you struggle with cardio, like I do, Don is patient with explaining and will make sure you understand. I will totally renew with Life Support Certified in 2 years! The office is clean, inviting, and complementary drinks in the fridge top it off! Mannequins are clean, and up to date technologically. There is also ECG SIM equipment that's integrated in the ACLS portion. Looking forward to completing my PALS with Life Support Certified!