This family hotel is very conveniently placed just a couple of minutes walk from the train station, and a short 5 minute walk to Hereford City centre where you will find an excellent selection of pubs and restaurants.
Unfortunately, I'm sorry to say that's where the positive comments end, as the service here is seriously lacking in common courtesy, and an air of general incompetance prevails.
I had friends visiting and had previously booked a room for them in advance directly over the phone. Upon arrival they were told that no record could be found of their booking and that there was not a room available to them. No amount of polite insistance that a room had definately been pre-booked would make them agree to honour the reservation, and remained firmly resolute that they had made no mistake. I think they had just got over-booked and did'nt want to lose face by admitting their mistakeTo add insult to injury, not even the merest of apology was made, let alone an attempt to resolve the situation!
I don't like to give bad reviews, rather saying nothing at all simply because a bad experience might just be a 'one-off', but on this occassion, the sheer rudeness of the staff here compelled me not to hold back!
I'd seriously advise that if you do book a room here to get it in writing! read more