I would only stay here if I was getting a £9 deal. It is cheaper than a Premier Travel Inn, but not…read moreworth the savings. I stayed here when it just opened so presumably was getting it at its' best but it felt cheaply built and attracted the types who came in drunk at 2pm and let everyone know they had arrived. It is located next to the Park & Ride which can be handy but to be honest I haven't got much else good to say about it.

really bad service and not worth staying here. expect cleaners to walk in on you and ruin your trip…read moreearly

Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on…read moreits reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night. I don't usually write reviews, but morally, I felt I had to say something. There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions. While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay. Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel. when we told him this, he said that "we had the cheapest room." our family paid $6,872 USD for this stay. I was absolutely appalled with his response. The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness. We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was.

Disappointed Christmas Review of Ellenborough Park…read moreReviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be

Not four stars in the truest sense but by holiday inn standards its very good. Its a modern hotel…read morewith friendly staff, decent sized, comfortable rooms and well situated for town. The only notable downside, as you will be aware of already if you've stayed at an Express is that they only do continental breakfasts. No cooked brekkies here. Price is also reasonable as you'd expect from a Holiday Inn Express.

The Holiday Inn Express is a very modern and simple Hotel. The room was clean, the bed was quite…read morecomfy and the room got cleaned properly while I was away. I had new towels everyday and the shower was very nice! Rooms have a tv and everything which is essential. Staff is very friendly and helps out with storage of luggage and little problems like plasters or toothpaste! Breakfast is basic but good.

Shocking WiFi... & rooms are not cleaned when expected I shouldn't have to aak at reception for…read moreclean bedding & to take out the rubbish myself.

This is better than a bog standard Premier Travel Inn. It does what it says on the tin - it is…read moreclean, bright, warm and comfortable. Premier Travel Inn's have now replaced the bath towels with bath sheets so my only complaint has been resolved! Located just a few miles from Cheltenham town centre and also from the M5. The staff are very friendly and remember you from months previous. Breakfast served in the pub next door & is very good - ask for extra bacon, sausage etc. If you can't afford the Hotel on the Park stay here!

Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well…read moreappointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!

Went in for some food on a Saturday afternoon. Menu looked nice and was fairly full, but food was…read morevery disappointing. Chips looked like they'd been re-heated, one of my friends had a pie that was pretty tasteless, the best bet seemed to be the fish and chips but that wasn't up to much. Don't bother, there are lots of other places in this lovely town.

Nice selection of ales and decent value pub food.read more

This is a nice hotel that I wouldn't mind putting friends into when they came to stay…read more The hotel itself is quite dated, but on the inside, it looks quite modern and nice. The bar area is wooden floor and there is a raised section of the restaurant too. Bar and restaurant prices aren't cheap - but they are typical of hotel bars and restaurants. The rooms are quite nice too - although some of them aren't very big - but then, they're not marketed as luxury suites!! The hotel has it's own health club - which can get very busy. The pool is only small, as is the jacuzzi - but there is also a steam room, sauna, gym and exercise studio. The gym/pool is open to non residents as well as hotel guests. The hotel has a large car park, a big function room, and several small meeting rooms. It is also accessible from the M5 and within easy reach of the City Centre.