Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

I stayed here with a friend just a few days ago, since we were visiting Gloucester with a view to…read morebringing a group of 40 people on a three day trip. This is one of the worst hotels I have ever stayed in for its star rating and price point. The young lady at check in was very polite and helpful, but sadly it was all downhill from there. There was some kind of function going on into the night, and it was extremely loud and carried into my room at the back of the property. Breakfast was OK but certainly nothing special, and there was an extremely limited selection of cold items in the included breakfast buffet. (You had to pay for full English, even with a breakfast inclusive rate!) The very worst part though was that the bathroom was dirty (by which I mean the toilet still had someone else's poop tracks, and there was a long black hair in the bathtub - a whole lot of ick) and the housekeeping in the room hadn't been that much better. But I was exhausted from all the driving we had done that day, so I just went to sleep, and put it down as a poorly managed and run property which is a bit of a missed opportunity given the location. When I decided to email the hotel manager to discuss this feedback with him/her, I sent an email to property asking for the GM's contact details and was told that guests are not permitted to get "higher management details without their permission"! Says it all really about what "higher management" at this hotel think of their guests.

Had a very pleasant one night stay here with family. Had dinner and breakfast. Dinner was filling…read moreand delicious, breakfast was a bit less filling, had to ask for more food. Overall the area is nice (Cotswolds) that's why we chose to stay here. Would definitely be back (loved the armchair on the corridor).

Shocking WiFi... & rooms are not cleaned when expected I shouldn't have to aak at reception for…read moreclean bedding & to take out the rubbish myself.

This is better than a bog standard Premier Travel Inn. It does what it says on the tin - it is…read moreclean, bright, warm and comfortable. Premier Travel Inn's have now replaced the bath towels with bath sheets so my only complaint has been resolved! Located just a few miles from Cheltenham town centre and also from the M5. The staff are very friendly and remember you from months previous. Breakfast served in the pub next door & is very good - ask for extra bacon, sausage etc. If you can't afford the Hotel on the Park stay here!

Don't stay here if you like a quiet, comfortable, restful sleep. The walls are very thin, the beds…read moreare rickety and the mattresses seem to be at least 30 years old. You can hear guests in the next rooms from all directions -- coughing, passing gas, you name it. If you ask for a double bed, you get two singles put together with an obvious (and uncomfortable) split down the middle. The cleaning staff start early, are chatty and loud and are not respectful of guests who might still be sleeping, even when you have a "sleeping in" tag on your door. We also missed breakfast, which we included in our reservation when we booked and they weren't able to change the rate for us at check out. There's a two-hour window for breakfast that starts and ends earlier on weekdays, which can be confusing if you stay Saturday to Monday. Other than that, it's nice having pool and spa facilities, the staff are nice and the location is nice enough.

I visited the Hallmark Hotel Gloucester "Spa and Afternoon Tea for Two" experience with my husband…read moreand it was really disappointing. Measly fillings in the finger sandwiches which were dry. Changing rooms dirty and smelly (both mens and womens). Pool side dirty, spiders webs, broken window pane, generally run down and grotty. Nothing "Spa like" or gift worthy about this, your local community swimming pool is probably cleaner with friendlier staff and better facilities.

This is a large hotel located in the village of Upton St Leonards, on the eastern outskirts of…read moreGloucester, set in its own wooded grounds. It's a former country house, dating from 1770, but with substantial 19th century and modern additions. Anyone expecting a country-house style interior will be disappointed: it has been thoroughly modernised and, while the main rooms have grand proportions, the decor is thoroughly minimalist. Most of the bedrooms are in an adjacent block and are have a fairly standard hotel room layout, with ensuite facilities. There's no air conditioning but fans are provided. My room was comfortable, with a great bed , comfortable pillows and fluffy towels. Less good was the miserably small hanging rail located in a tall box-like contraption by the door. About a foot of hanging space seemed ridiculously mean in what was otherwise a spacious room. A tray with a kettle and tea, coffee and biscuits was provided. There were plenty of power sockets including a USB charging point. The free wifi had a very good signal, and provided around 35mbs in my room for both uploading and downloading. I was visiting with a group, so had a special meal in one of the conference facilities, rather than the restaurant. This was perfectly ok, if not especially memorable. Breakfast was a self service buffet, with the hot food refreshed regularly, though the choice of pastries and fruit was a little disappointing. Outside, the very extensive grounds (12 acres) are largely laid to lawn with lovely mature trees. It's very quiet and peaceful. There's extensive car parking nearby with reserved disabled spaces. The staff were uniformly pleasant and helpful, and very obliging. So, overall it was a decent hotel in a lovely location, with great staff.

Lovely hotel, friendly staff, tasty food. Arrived for a four night stay, first night the room I…read morewas given was so hot I had to have a fan on all night. Not a good nights sleep. Spoke to reception and was moved to a lovely room with lots of windows and was lovely and cool. Top marks for friendly helpful staff. Would recommend to friends and work colleagues.

This is the noisiest hotel I've ever stayed in. It's a standard Ibis in terms of furnishings and…read morelayout, and still new enough to be decently clean and comfortable. The only weird thing in the rooms is the hermetically sealed bathroom pod. There's no way to open or close the door without it making really loud noises (even the soundest of sleepers will get disturbed) and if you close it while you're showering, you'll suffocate. Another functional disaster is the window: it lets the rain in even if it's open just a crack, and that floods the desk where you may or may not have placed your laptop. At least it never rains in England, right? Because there's pretty much zero reason to be in Gloucester, the hotel is mostly used by business people and groups who hang around inside a lot. The lobby is often teeming at night and the carpark is almost always full. Book in advance if you can to avoid the same-day rates that get inflated because of this. Surprisingly, the noise from the guests is actually pretty minimal upstairs. Soundproofing between rooms seems to be okay. Just don't try to sleep in (past 8:30am or so) because the cleaning staff will wake you up as they bang and clatter and shout down the halls, which are impossible to navigate due to all the cleaning carts and vacuums and laundry piles throughout much of the day. I've never heard doors slamming so hard in a hotel. It's rarely, if ever, the guests; always the cleaners. For that reason, I wouldn't recommend this hotel for more than a one night stay. There's no point in a 12pm checkout when the noise forces you out earlier. Maybe that's the master plan? The attitude of the staff on reception is also pretty dire. Don't ask for anything out of the ordinary or mention your impolite wake-up by the cleaners or you'll get the death stare for the rest of your stay. One or two of the reception staff are fine and helpful, but the manager seems purposefully oblivious. If you have the misfortune of staying in Gloucester for more than 12 hours, try somewhere else. The slightly cheaper prices here don't make up for the fact that everything wrong with this hotel could be fixed in about 10 minutes. They just don't want to do it because it's easier to take the money from business guests and ignore the rest. Oh, and the wifi is terrible. I forgot one more point: Ibis hotels (everywhere) accept pets in the rooms. That's disgusting. I have pet allergies, so it's doubly bad for me. Just spare a thought for where you think most dog-lovers will let their dogs sleep in the hotel. I'm sure they don't clean their paws first before jumping in the bed. If you're into fleas and germs and dog crap or whatever else, than by all means, stay at an Ibis. I'm going to pass in future.

Relaxed Country hotel nestled in the Cotswold Hills ideally placed for Gloucester and Cheltenham…read morewith fantastic views across the Severn Valley. Good breakfast that was included in my package. Staff were friendly and passionate about their workplace If you're looking for a hotel with a touch of romance this is it!

From the owner: Hatton Court provides the right balance between traditional hotel service and all the benefits you…read morewould expect from a contemporary hotel.

Pretty much what you'd expect from a Premier Inn - Standard room, situated right next to a…read moreBeefeater and close to the city centre. Decent enough if you need a cheap stay someone, particularly as it's so close to a number of other restaurants and the city centre.

Very nice, well located (very close to M5 junction) and plenty of free parking at the hotel…read more Very new, well laid out, clean and tidy hotel, breakfast included in the morning, all very nice. Staff friendly and helpful. Good price as well, I would suggest booking through hotelclub.com - we only paid about £20 for a double room for the night. Highly recommended.

Stayed here 23-6-2017 to 25-6-2017 .Great staff and breakfast very clean and tidy, would…read morerecommend and would stay there again when in the area. HIGHLY RECOMMENDED