We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on its reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night.
I don't usually write reviews, but morally, I felt I had to say something.
There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions.
While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay.
Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel.
when we told him this, he said that "we had the cheapest room."
our family paid $6,872 USD for this stay. I was absolutely appalled with his response.
The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness.
We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was. read more