We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on…read moreits reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night. I don't usually write reviews, but morally, I felt I had to say something. There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions. While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay. Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel. when we told him this, he said that "we had the cheapest room." our family paid $6,872 USD for this stay. I was absolutely appalled with his response. The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness. We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was.

Disappointed Christmas Review of Ellenborough Park…read moreReviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be

Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

This Hotel came highly regarded of which we saw parts. The gardens in the back our pretty, the…read morebuffet breakfast was generous, staff were pleasant, and the downtown location was very convenient. However, overall hotel room comfort did not meet expectations. When we checked in, our room was very hot due to the sun coming in the windows. The AC didn't work properly and the front desk was very slow in finding someone to solve the problem. Because we faced the street, it was too noisy to have the windows open at night to get fresh air. Perhaps I would have felt differently if given a room in the back with a view of the gardens. This was our least favorite hotel out of the six we stayed in during a 7-day walking tour.

This review is particularly for Afternoon Tea at FIG restaurant only…read more We stopped by after strolling around Chipping Campden without making prior reservation. The staffs were courteous and kindly checked for availability for us. We then were greeted and seated soon after. The service at Fig was great. The tea selections are great. The High Tea set are delicious and quite a lot! I actually enjoyed the scones quite a lot even though I don't like it that much in the States. Quality, Service, and Experience definitely worth more than 22£ per person.

What a luxury cabin vibe! This spot perfectly blends cozy charm with upscale dining. We stopped in…read morefor lunch during a day trip and were impressed from start to finish. The service was excellent, and the ambiance--both stylish and inviting--felt like a hidden gem. We had the gnocchi, Sunday roast, drinks, and panna cotta--everything was delicious. The panna cotta was a bit overwhelming on the lemon flavor for me, but I think that is how its intended to be. The boutique hotel setting adds to the charm, with a spacious front and back patio tucked away from the crowds.

Gayle and I recently enjoyed a pleasant Lunch on the Patio at the Dial House Hotel. The weather…read morewas warm and sunny, and best of all our table provided a buffer from the Bank Holiday crowds at Bourton-on-the-Water. We can't recall what Gayle ordered, while my choice was some sort of tandoori chicken dish. My pint of local beer and her class of chardonnay were also at the table. Everything tasted good, even more so with a relaxing atmosphere and interesting table neighbors. Service was pleasant, but oddly fast on the food coming out, while slow for the drinks. Rest rooms were available inside the hotel for customers, which is kind of a big thing when you're within a very crowded downtown.

Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

Lovely location and beautiful gardens. We enjoyed our stay at the Lamb Inn. The highlight was the…read morewonderful breakfasts and dinners at the restaurant. Staff was amazing and service was top notch. We had to depart early in the morning each day and they were very accommodating to open the kitchen early for us.

I lived in England for several years and on several occasions, I stayed at this hotel and ate in…read morethe restaurant. This is a brilliant place and is like stepping back into time.  It has terrific ambiance, and the food is great. It is almost like coming inside a Harry Potter film set.  The place is extraordinarily beautiful and if you are in Oxfordshire I highly recommend a visit. One gets a well-heeled clientele here.

I'm going to give this 5 stars for being a great Premier Inn, not for the grade of hotel…read more It's brand new, built by the river next to the Worcester County Cricket ground, which on my visit was completely underwater, as you can see in the picture! Rooms were a good size, clean and comfortable with all the usual facilities that you would expect from a Premier Inn - en suite bathroom, large TV, hairdryer, tea & coffee facilities (no biscuits though), choice of pillows for the bed, and 30 minutes free Wi-Fi. Minimal, but all you need for a good night's sleep - in fact, they do say that they will refund your money if you don't sleep properly. I was tempted to put this to the test as I didn't really get back to sleep after being woken up by the room upstairs returning at 1.30am, but that's not the fault of the hotel so it would have been churlish of me to complain. The check-in has two automated desks similar to ATMs or airline check-ins that are very easy to use, although there was a very helpful and friendly staff member on duty as well to help guide you through the process if needed. They also reassured me that the night watchman would keep an eye on the car in the car park and wake me up if the rising flood waters, which were already covering a third of the car park, threatened to engulf it. The bar and restaurant is in the building, and the staff both at the bar and at breakfast could not have been more helpful and friendly. I didn't eat the evening meal in the bar, but the menu looked OK and reasonably priced. Had I not had a prior engagement I would have eaten here quite happily. As usual at Premier, breakfast is extra but it's worth buying one as you can eat all you want from the buffet. There was a good choice of hot food to order, including vegetarian sausages (yay!). This might be because the place is new and they're trying to make a good impression (it worked!), but I hope it lasts, as this is a very convenient location close to the city centre when visiting Worcester.

The hotel is in a perfect location…read more There's also staff was always very friendly and accommodating too. My room was perfect for me and my stay. Cool, clean and quiet. The brekkie set up is top shelf. Something for every rate I'll get. Give the extreme heatwave while I was there, it was most welcoming to walk into a lovely air conditioned lobby, bar, and room. Pause an ice cold beverage was a nice welcome too! Like I said, the hotel is in a perfect spot in town! Easy to get to lots of local things on foot, a short uber, or bus ride away! I'll definitely stay here again. Could not have asked for a better stay! Thank you.

Not four stars in the truest sense but by holiday inn standards its very good. Its a modern hotel…read morewith friendly staff, decent sized, comfortable rooms and well situated for town. The only notable downside, as you will be aware of already if you've stayed at an Express is that they only do continental breakfasts. No cooked brekkies here. Price is also reasonable as you'd expect from a Holiday Inn Express.

Shocking WiFi... & rooms are not cleaned when expected I shouldn't have to aak at reception for…read moreclean bedding & to take out the rubbish myself.

This is better than a bog standard Premier Travel Inn. It does what it says on the tin - it is…read moreclean, bright, warm and comfortable. Premier Travel Inn's have now replaced the bath towels with bath sheets so my only complaint has been resolved! Located just a few miles from Cheltenham town centre and also from the M5. The staff are very friendly and remember you from months previous. Breakfast served in the pub next door & is very good - ask for extra bacon, sausage etc. If you can't afford the Hotel on the Park stay here!