I went to this shop on Aug 11 and had Cindy. I had acrylic tops with gel polish that had grown out and I asked her to remove the overlay. She used her wand until it got so hot I had to ask her to turn it down. When I arrived at the shop my nails were long and hard and healthy under the acrylic. Cindy ground my nails down to the point that they are sore, thin and are ripping off in the quick of my nails on 6 fingers. The clear polish she put on has flaked off as it had no surface to stick to. When she was using her Dremel, she knicked a big chunk out of one of the nails and then told me she would have to cut them short. I didn't want them to be super short, but they ended up being that way because of her error. I went back to the nail shop to ask for a refund I was told in no uncertain terms they wont refund because they did take the nails cover off and that I should just file them all off and then I could put on new acrylic tips which I don't want and I'm not paying for. I am completely disappointed in the service in this place. I now cannot do anything with the nails until they rip off causing me pain and I will have to wait until they regrow in a few months. Meanwhile, they look horrific and they hurt. I have worn acrylic nails for years and I'm aware that they can damage the nail bed when removed but I have never ever had nails look like this after removal. The lady at the shop said my body must've changed and it's my fault the nails are so thin. I do not recommend this shop at all. read more

Unprofessional and rude, one of the worst manicures I ever got. My cuticles weren't even cut as much as I liked, I asked her to clean up my cuticles and she told me she didn't have time. She was rushing everything and the nail shapes didn't even match, especially with my thumbs you can see the shape difference. Bubbles also started to form on my nails, she didn't even try to fix it. The salon is dirty and gross, the nail techs didn't seem to care about the quality of the nails they're doing. They seemed like they were a salon of quantity over quality. This place is a cash grabber and doesn't put enough effort for their customers. Overall, I do not recommend this nail salon. read more

I used to come to this place here or there just because it was close by and they take walk-ins. The quality was usually average but from my last two experiences I will NOT be coming back. I did acrylic nails and she shaped them so poorly, they were all uneven and didn't even last two weeks without chipping or breaking. Then I went back to get them removed and it was the most painful removal I ever had. She used the electric tool to scape them off and it was burning so much! Then she soaked my nails in acetone for way too long while going to work on another customer that just came in. My skin was all peeling off. Definitely DO not recommend going here! read more

Awesome Nails - Post acrylic removal - Nail Salons Near Me - Richmond, British Columbia

I got shellac manicure (one Color, no design) and these are the ugliest nails I've ever gotten done. The nail technician was rushing the base coat - it was sticky and not fully covering my nail. Afterwards she spent 2 hours redoing my nails after I told her they were bumpy and the Color was applying unevenly. She used a device to remove the 4 layers of polish she added and nearly tore my skin off. I do not recommend this place at all. It cost me $45 for a manicure and this is the garbage I got on my nails. They also talk bad about you in Vietnamese if you complain. She said my skin Color was dark and that my skin was dry which is why my nail Color looked bad. Overall very disrespectful and unprofessional. read more

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I have been going there for over a year and always LOVE my nails, no issues. Helen is fantastic. Anytime I've broken one she has fixed right away no problems. read more

Unprofessional, rude, aggressive. Confronted her about poor application of shellac nail and she got annoyed right away. I'm usually not picky but she was applying it way too thick and unevenly. She started yelling at me for looking at my nails between coats and said it'll be fine after top coat. After she applied top coat, I told her the problems weren't fixed and she just started applying more to parts of my nail, making it look WAY worse. She said that's how it's going to be so I tried to take a picture of the nails. She wouldn't let me and told me she'll remove them for me since I'm not happy with them. She took an e file and dug through the polish, scratching my nails and cutting my cuticle because she was being very rough on purpose. (Clearly that wasn't how she removed my previous shellac nails) Afterwards, she rushed me out with my nails looking like what is pictured. read more

Awesome Nails - Nail Salons Near Me - Richmond, British Columbia

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Walked in around 3, no wait time at all which was nice. However the middle age lady who came to have me assigned to a nail tech DID NOT wear a mask. Four staff in shop, two were not wearing masks. During covid, this practice makes customers feel uncomfortable. Although they do tell clients to wash their hands before starting the nail service, their sanitization routine is not up to par. For example, after you wash your hands, they supply you with old clothes sitting right on the sink that you may or may not know is clean. I've asked for a paper towel instead to clean my hands however the middle age lady seemed reluctant to provide them. Second, when the phone rung, different technicians would run to answer the phone. When my technician ran to answer the phone and grab her ipad charger that fell on the flood, no hand sanitizer was used before touching my hands again. Would appreciate a more frequent use of hand sanitizer. Cleanliness - Horrible Wait time - Amazing :) Quality - Avg (nails were lumpy, top coat forgotten for one of the nails at the end) Cost- $38 + tip Note ** They used to have a discount during weekdays however that was no longer offered. Understandable as Covid did hit many small businesses. read more

I'm baring my toe-souls here: I've gotten pedicures regularly for years at various places in the Lower Mainland, ever since my vision changed so I couldn't see well enough to trim my own toenails- so, let's say it's been awhile! But the pedi I got at Awesome Nails was the worst ever! I'm not usually this sensationalist, and I generally try to find redeeming qualities, but I can't do it this time. So, the nitty-gritty: - The polish application was mediocre at best, bubbled, and polish wasn't cleaned up off my toes. Small quibbles, I agree, and easy enough for me to tidy up once I got home, but remember - I paid someone for a service that I should not end up finishing/fixing. - The polish barely lasted 2 weeks before it started to chip & flake off. Anywhere else I've had a pedicure, my nails look good as new for weeks between sessions, save for the hobbit-like lengths due to my family's wonderful genetics that result in amazing nail growth, all of which makes regular trimming that much more imperative!! - On top of the disappointing results, for the first time ever, I had to deal with an infected big toe due to the tech's deep-dive cuticle digging!! I didn't pay attention to their hygiene practices but, based on many previous reviews, it's apparent this salon has a long history of ignoring basic 'best practices'. I'm kind of glad I didn't notice then, because thinking about it makes me shudder, especially now as we are all taking so many extra precautions everywhere hygiene-wise. A friend had recommended this place, and my first visit was positive; I had a good nail tech, there was a friendly vibe, I felt like I received professional work, and it was a good pedicure. I thought I could trust going back. Not so, the next experience was not the same at all. So, like a few others, I send a word of caution: Enter at your own risk. Awesome Nails.....not so awesome read more

Went here out of convenience to get my acrylics off. The lady who did it for me was quite rude, criticizing my nails that I had gotten at a different salon. Additionally, they made me soak my hands in acetone, and when I only wanted to submerge my fingertips she gave me attitude. I told her that I do not want my hands to dry out from soaking them in acetone (as my hands have eczema), and she assured me that this was the way to do it (and argued with me when I told her I had never seen that before at any other salon). By the end, the acrylics were not even completely off. Please do yourself a favour and go somewhere else! read more

I've gone to Helen there a couple times and she's always been very fast and precise with my gel fills. The price is on the low to average end for getting your nails done in Richmond. Some nail salons aren't very accommodating when it comes to staying longer than they want to, but the ladies here are always nice and understanding. Overall a good place to go to, Helen is the best one there in my opinion! read more

Awesome Nails - Nail Salons Near Me - Richmond, British Columbia

The nail tech was a nice, but the nail application was terrible. Uneven French manicure lines, thicker edges, blotchy finish. Some of the nails were so off and unmatched. I understand French manicures can be tricky, but my nails were all over the place. There was one lady who did my toes with regular polish. Very rushed, rude and just unpleasant. My heels were extremely dry, and I came out with the same dryness! Total disappointment. Will NOT be going back. read more

Bad customer service. Wanted to use a electric filer to file down my existing shellac, I kindly asked to use the file only and she mumbled that it will take too long. And when she started to shape my nails she said my nails are long and narrow and curve underneath making it too hard for her to make it square shape. Maybe you shouldn't be in the nail business. read more

Absolute garbage! I have been here three times with other people just to make sure. The last time I left with bleeding toes because of a ped icure . I Polysporined for two days afterwards to make sure I was ok. There was a guy across from me that was getting married the next day and they made him bleed as well. He spoke up, unlike myself and the result was the same. "You have to tell me", really the blood doesn't? Don't waste your time, they rush you and don't care about the job done. I was in the shop getting my pedicure when they called me at home to tell me I missed my appointment! Really? read more

The Pedi I got was average. Not the best, but it was good enough for what you pay. They did make a little wee error on one toe, but still, taking care of your feet is important. So you have to do this once in awhile to keep up appearances. I'd come back again, but I'm still on the hunt for that perfect place. It was nice that I was able to just walk in and get it done. No appointment needed. Paid cash. read more

$75 for a gel mani-pedi? No thanks; that's Yaletown prices in suburbia Richmond. They do a decent job but not for $75. read more

Awesome Nails - Nail Salons Near Me - Richmond, British Columbia

There is nothing against this place to not give it full stars! I called ahead to see if they would have space for me just after noon on a Thursday and they said they could accommodate me. I arrived and they sat me right away. I had initially only wanted a pedicure but opted for the mani/peni combo instead. I had Kelly working on my toes while Tina did my french manicure. EXCELLENT job on both my hands and feet. Both ladies were very friendly but not overly talkative. I'd go back in a heart beat. read more

I had my nails done recently (2 days ago) somewhere out of town. By the time I got home, 3 of my nails were ruined, so I needed them fixed. The service in this place is pathetic and the products they used they are way long expired. I got "fixed" (very badly) the 3 ruined nails and I got charged more that for the full set. How this is possible? The lady explained to me why she did charge more than the $30.00 for the full set, but I couldn't understand. The language barrier is the perfect excuse to charge you whatever they what ($$%&@). read more

This nail place isn't as good. 1 miscommunication; they do not properly communicAte with customers. I went there asked for a colour I wanted and either they do not have the colour or just do not know how to give me the design I wanted. So I changed the colour. The nAil shape is horrible they are not all the same shape. The colour isn't properly place my edges weren't filled had to ask the lady to do it and over all my nail looks unprofessionay done. My friend hated hers too. They rushed us, and charged me extra for a service I did not want. Overall save your $40 and go somewhere else. read more

Awesome Nails - Very average - Nail Salons Near Me - Richmond, British Columbia

This is probably the worst nail salon I've ever been to and I've been to some bad ones. I went in to get the design on my current set changed. It started with 2 employees literally laughing in my face telling me my nail shape was ugly and asking me who did my nails before. And mind you I've read these reviews so in my head I was thinking that I don't think you can do better but I needed my nails done for a shoot ASAP. I asked the lady if she can do this design for me and she said yes, I then said if it's not possible let me know now and I can change the design. But she insisted that she can do it. So as she began I was confused because I've done a ombré set before and the technique she used wasn't like anything I've seen but I was trusting the process. As she continued, mind you using the most disgusting and old looking brushes I've ever seen in a salon said she was done I looked down and was almost in tears. I then told her to just paint my nails all one color because these were too ugly she caught an attitude with me. I'm sorry but I'll never be coming back and if I hear anyone saying they'll be going here I'll advise them not to. Horrible customer service and the work was a no from me. read more

Awesome Nails - What I asked for - Nail Salons Near Me - Richmond, British Columbia

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Management has changed and hygiene at this place is now appalling. I went back twice under new management to see if it was just a one-time thing and sadly, it wasn't. I was really surprised when I went to pay the first time, the person taking my debit card did not take off her gloves and returned to work with those same gloves. The second time the lady doing my feet left half way through my pedicure to clean another foot tub a customer had vacated, and did not change her gloves when she returned. I had to stop her and ask her to change her gloves before she started working on my pedicure again. I was unimpressed that my service and time was stopped so she could go and clean during the middle of my session. I also noticed that the tools were only quickly rinsed under the tap before used on another customer again. I am thoroughly disappointed with what this place has become and will definitely not be returning. read more

I've been to this establishment multiple times before with different staff/owners of course. They were so nice, clean, had great customer service, and open to corrections. This new place is horrible. Never going back there. Where do I start: -She rushed my manicure in-between clients -She cut my nails so bloody short (shorter than I had asked for) -Instead of opening a new nail polish; they just added more thinner -The application was worse than an 4 year old, and she did not fix it. -When I asked her to clean it up she angrily dug her nails in to clean the edges. -Blamed me for the bubbles that had formed on my nails. These were weird air-bumps that were caused by the nail polish being overly thinned and application process being juvenile. -Instead of fixing the problem, she and another employee just put heaps of top coat over the mistake; and kept saying 'top coat fix it' -To end it all she then used the same manicure set that she used on me with another person -She spoke about me in Vietnamese to other staff when I asked her to fix the problem -And finally rushed me out saying my nails were dry when they weren't!!!!! Never will I ever go back to these guys again! It hurts me to see such a great establishment get run down like this by new owners who only care about money! read more

The hygiene and service here is appaling. They reuse nail files and tools without sterilizing between clients. The woman who painted my French tips did a terrible job; she blamed imperfections in my nails for causing the appearance of white smears in the polish (the smears were in fact streaks of paint, not "bubbles" in my nail). When she tried to "fix" the problem, she ground so deeply into my nail with the Dremel tool that she nearly reached my nailbed in an attempt to patch the paint, rather than removing all the polish and starting over properly. Furthermore, her cuticle trimming resulted in bleeding, which has never happened to me before. A different person had to redo her work. Finally, the workers talk abusively about their clients amongst themselves in Vietnamese (they were not aware that one of the women in my group was Vietnamese; she heard them refer to her as an animal and complain about tips). This is why they ask most Asian-looking women who enter the salon if they are Vietnamese. Not impressed at all. read more

My friend and I got a spa mani and pedi for $47 (not incl tip)--excellent quality, friendly and professional service, clean salon! This is my regulary go to salon for Mani/pedis, but I am writing this review about a specific experiece yesterday. Awesome nails saved us from a botched mani/pedi at another salon-fixed everything perfectly! My friend and I did a 2 main+2 pedi groupon deal at Vanish Laser in Surrey that went horribly wrong! Vanish Laser was unprofesional, unclean, and did a horrible polish job. The salon only had half-used expired top coat that was globby. We should have just left in retrospect. After we left the poor Vanish Salon,I immediately called Awesome nails and booked us an appointment 20 minutes later that day. They did an amazing job fixing our nails, which was a great releif! Definetly a great find of a Salon! read more

Very poor and unprofessional service! I asked for shellac and picked up the color. Helen, the lady who did my nails was very flaky, as my nails were not symmetrical at the end, the edges were not smooth, and my cuticle were not cut neatly! To my friend's suggestion, I went there and showed my nails and cuticle, and Helen asked me for extra fee to fix the problem. JUST WASTE OF MONEY AND TIME if you go there! read more

Went there couple times and the last two visits were very disappointing. That same lady did my nails for my last two visits and I will not go back again because she was very careless when both filing my nails and trimming the cuticle. My skin got peeled by the nail file and she cut my cuticle way too deep and it bled. Most of all, she did not apologize and charged me 5 bucks for a chipped nail happened on the next day. read more

I asked for a full set of acrylics and the lady who did them for me did a rush job. I asked for an oval shape with a bit of a sharp tip at the ends and she gave me something that looks like a ducks beak. I ended up going home and filing for about an hour to get the shape I wanted. The colour was cute but she wasn't too careful with the application and on the sides there at some holes. I am a bit of a perfectionist and so I noticed that they are not straight and slightly crooked. I was charged $47 after tax... yes that's right. :(!! read more

Awesome Nails - Imperfect nail colour application - Nail Salons Near Me - Richmond, British Columbia

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A friend recommended this place, and I've never been disappointed. Every pedicure I've had here has been fantastic, and the polish job has always lasted until it either grew out or I got the next pedicure. (Given that I cannot keep a polish job intact on my hands, I consider this something of a miracle.) Staff are friendly and happy to chat, but not intrusive. Prices are excellent. And all the staff seem to have a talent for freehand nail art (an extra $5 with a pedicure for big toes only), which adds an element of fun to a normal pedicure. read more

I have always got my nails done. This was a great find. I had a man named Tai do my gel's. He also did the french tip painted by hand. It has been almost 3 weeks(due for my fill in a few days) and they stil look BEAUTIFUL. I am a women that is soooo hard on my nails and they always chip or break even come off by now. but they are beautiful as evern.. go in ans ask for a appt with Tai. The down side....the women that work there seem like snots. i caught one holding a book over her face a talking to another lady CLEARLY about a customer. not good. read more

They always try to accommodate everyone, and can sometimes get a little chaotic. Really good service for what the price is like, which is what keeps me coming back. They've made my friend bleed twice. Not sure if it's because she has weird toes or maybe they just don't like her. If you're looking to really treat yourself, I would not recommend this place, try somewhere a little more pricey. read more

I had a manicure and pedicure from this place. Ended up getting a toe nail fungus on both big toes from the pedicure. Once you get this, it is damn near impossible to get rid of. I would highly recommend you not frequent this establishment - they do not disinfect their equipment despite what they tell you. Also, most of the staff don't even speak English. Not impressed - and I have heard from other people that they have contracted toe nail fungus as a result of getting pedicures at this place. Also, my french pedicure flaked off in a week, and the french manicure turned yellow after two weeks - they use poor quality gels and polishes. And the prices for a mani-pedi are not cheap like their products. DO NOT RISK GETTING TOE NAIL FUNGUS FROM THIS PLACE!!!! IT IS NOT WORTH IT! read more

I just got my nails done by Hanna (not sure about spelling). I got simple Shellac colour on my hands. My nails were very short (I peel). I am amazed at the exceptional job she did. My nails look amazing. She was very gentle with me and also very polite. I am definitely coming to her again read more

I have been here a few times and this is the WORST place to go! They have very poor customer service and are soo rude to the customers. They rushed me when I was there last few times and just today. They do not care about either the quality of the work or if the customer is satisfied. I spend a lot of money on my nails- I get them done every 2 weeks- shellac or gel, which is expensive and get shellac and gel on both my hands and feet- I also get extra fancy pedicures which cost more money and give them tips. The owner said to my face that I was being too picky and that I have to be nice and not be too fussy. She said that they have many more customers and indicated that they do not want to deal with me and that the workers work hard for their money and that they will deal with me if I am nice. I am always nice and always leave a tip. I am sorry, if I am paying a lot for my nails I expect them to be something I like. To top it off, they take cash as under the table payment and do not give you a receipt. I m not trying to be rude, but they should really go out of business. There are many more places in Richmond that I have been to who are better and much nicer and care about customer service. Try Specialty Nails, they are much better! read more

O stars. Terrible manicure, the woman who did my pedicure was watching tv while doing my toenails and the woman doing my manicurer nails nails (which were very long) after I asked for them a bit shorter, cut them almost down to the quick. Except for a few of them. They are all different lengths and shapes. She used a very rough emery board and my nail edges were terrible, I asked her to use a finer emery board and she did but me nails ended up short, some rounded off, some pointy and some squared off. The owner insisted that I pay the full price of $45 even though I was very unhappy with the results. No way to run a business.. read more

Do not go here!! This salon is dirty and way overpriced for its sub par quality. I have been here a few times as it is close to where I work, but it just seems to get worse and worse. I now only go to a salon in Vancouver to get my nails done --same price but much higher quality and standards. read more

I just have my pedi done today. Come home I see the polish is bupbe ,it not shine and smooth.sorry you fail

My acrylic set are far from awesome after my experience there. Many are mis-shaped, crooked, and thick. Won't be returning

Awesome? Not when they make your cuticles bleed, blame it in your skin then still charge you! I plan to give my hard earned money to another salon. True customer service is apologizing and not charging the client as well as offer a free session the next time. That's how you keep long term business, not just quick cash for that day. read more

I usually come to this place to get my nails done. For my most recent visit, I had gel nails done before the lunar new year. The lady did a good job on the manicure and painting the coats. She was very very nice and socialable. But for some reason, my polish already started chipping on the third day and it eventually started to peel off too.. So much for hoping it to last for 3 weeks when it only lasted 3 days max. read more

I would give less than one star if possible, recently visited family in Richmond and I got gel nails done here, in a design I have been wanting to get for a long time. I found the staff to be unfriendly (maybe because I was an unfamiliar face) but I am pretty positive the girls were talking about me the whole time, as they kept looking over and then whispering in a language I don't understand. Not only was the experience bad but the job done was awful, she cut me with the cuticle shaver several times, once badly on the thumb which hurt for weeks, with no apology. The gel is way too thick and she did not cover the side of my nails or go to the cuticle so I will have to take them off within another week as they look grown out already. I believe it was the manager who did them , and at one point a lady came over to look and made an awfully ugly face of disgust and mumbled something again in a language I do not understand. I found this salon incredibly unprofessional and I felt uncomfortable the entire time, once I left I was disappointed with the money I had spent and the two hours of my day wasted! I have read a few reviews of this place talking bad about people, and find it pathetic that they are disrespecting people who are spending money in their salon, and feel like if your customers speak English, it is only professional and respectful to do the same! Do not support this salon! read more

Questionable management of this business. I do not wear nail polish because I like a natural-buffed nail, have never had a manicure, only a few pedicures in my life (use a home foot bath for maintenance) and am preparing to be the 'mother of the groom' next month. I have a LOT of questions about Awesome Nails and Spa's 'Best Practices' (looking for a Certificate on their wall) for which there were no answers. When I asked about sanitization, reception pointed to a product in the display for nail fungus. The liner for the basin was a large shower cap (not from a package) and the tools were also not from packages, instilling a lack of confidence on my part. The tray of liquid products included 'alcohol' which is very drying. I was asked what shape I wanted for the nails, square or oval. Because I had never had a manicure before, I asked for her opinion which she wouldn't offer. I don't think she is used to giving her opinion. She had two open cuts on her hands (no gloves). My nails look groomed but they looked dry and lack lustre. I decided against polish (open reused bottles) to give the nails a chance to recover. For my feet, the basin of water began too hot and then ended up too cool. The practitioner rolled her eyes when I didn't place the foot properly. The day after, my feet look groomed but the skin is extremely dry and rough and probably would put a run in a stocking. I suspect the women are using poor quality products that do nothing to improve the condition of the skin. I think it must be an unhealthy work environment for the women, exacerbated by the fact their English is weak. (I wonder about my team's compatibility with each other). My opinion? Improve the working conditions for the women and the mutual happiness level would rise. $45 for a combined mani/pedi whether polish is added or not. Signed: Once only customer read more