Had the worst experience there I had the nail technician named Anna and she was soo rough, rude and they over charged me for getting my nails taken She filed my nails down soo much that they were bed ing over and hurting DO NOT GO THERE ! read more

This is my go-to place in Richmond if I need a walk in because they can always take you. It's fairly reasonable, has great parking, and is clean. The Polish is excellent. I wish there had been more of a massage and spa experience, but otherwise I'm very satisfied. read more

Lexi Nails & Spa - Great shellac polish. - Nail Salons Near Me - Richmond, British Columbia

Went here today and was disappointed with the pedicure I received. There was a scuff on one of my nails which I didn't notice until i was ready to put my sandals on. I asked for it to be fixed. The woman proceeded to then remove the defective area only. She then polished over top, leaving the polish looking uneven on the toe. For $32, I expect better. I will not be returning. When I was leaving, I expressed that I was unhappy with the service and that I would not be returning. There was no attempt to fix the issue prior to my departure. read more

Lexi Nails & Spa - Nail Salons Near Me - Richmond, British Columbia

This place is dirty and crowded. My shellac mani chipped after 2 days and the lady told me it will last 2 months...!

DO NOT GO HERE. SAVE YOUR MONEY. took 50+ mins to fix one nail and had to switch to nail tech that clearly did not know what she was doing. have been getting nails done for four years so I know what a good acrylic set look likes and the one nail this girl fixed was far from decent. was thick and chompy nail polish and nail glue every where. nail tech threw a tantrum when I asked to switch nail polish colours and continued to mouth of about me to her co workers in Vietnamese. read more

I went to this location about a month ago for a manicure and pedicure. We were moving to Vancouver island so I wanted to get them done before we moved. I had been there before and had an okay experience. This time not so much. I had made an appointment but obviously that didn't matter. My pedicure was rushed. I think the lady doing my pedicure was actually the receptionist who sometimes helped out when needed. When removing the dead skin from my heels etc she wasn't even using the buffer properly. The gal that did my pedicure must have been trying out for a race. Very quick and sloppy. If your too busy for your customers, let them know. I would have much preferred to wait and had a proper job done. I know I should have posted this sooner but thought I better do it now . read more

the lady who was doing my nails sanded them wayy too far, she peeled some of the skin from under my nail off and there tips of my nails were vet uneven. the french tips are messy/uneven as well, there is a lot of residue from the polish unfortunately. the polish got smudged and she fixed it with her hands after touching a grown man's toes without washing her hands. ( she didn't even fix it properly after that it was still smudged ) upon later inspection I saw a tiny hair was trapped under the polish :( read more

This has been my go to place! The owner and staff has been so accommodating. I usually find: MICHAEL, VIVIAN OR ELAINE! Quality of work is excellent and they try to accommodate your request on how you want your nails done , also make good recommendations. I just wished they have rewards system for repeat clients or discounts or promotions form time to time. But all in all I'm happy with their service! read more

I decided to give place another chance, after many months of not going to get a mani-pedi done. Envy, was my nail technician - she did my pedicure and Oh my goodness... she did an amazing job. She was thorough and took her time removing my cuticles, giving me an incredible leg massage and stone massage. I'm going to keep asking for her in the future. My only tip is- go first thing in the morning. Be there at 10am SHARP! I walked in the salon simultaneously as all the nail technicians, and I kid you not - within 35 minutes there were 6 people sitting on the pedicure lazy-boys and 8 people getting their nails done, and 3-4 more people waiting on the couches. So set your alarms early and run to Lexi nails because you don't want to waste your time waiting. I paid $47 for both full manicure and pedicure - and with a 20% tip, it came up to $57. Not bad!!! read more

Lexi Nails is my go-to place for nail services. The price is decent and they take walk-ins which is great for someone like me who always forgets to make appointments until it's too late. Since I'm basically always a walk-in, I've gotten my nails done by whoever was free and available at the moment. The acrylic nails I get always end up looking nice, but depending on who you get... many times I've gotten my cuticles cut by the spinning tool they used... and I've also gotten the bedding underneath my nails cut to a point of bleeding as well. There are also times when I come out totally unharmed. Which is why I'm giving it three stars because it's a hit or miss in term of pain caused. Recently they've been doing some remodelling to the store. They're always playing music that sounds rather tropical and spa-like. On Tuesdays, you get 10% off Mani and Pedi. However, acrylic-fills / anything to do with acrylic is not included in the promotion. I've gone there in the mornings, afternoon, and late-afternoons. The mornings are typically not too busy, however there are less technicians working so if there's a bit more customers then you'll need to wait. Late afternoons get quite busy probably due to the fact that everyone is off work and school. read more

I just got my nails done yesterday and didn't even last long when I came home. I sent the photos to the owner name Vivian and she wants me to come to fix it. I told her I can't coz I'm working till January 5 th straight shift as we are short staff. Vivian doesn't want to give the money back and pissed me off because she wants to me to leave off at work just to come in her salon to fix it. This is ridiculous! I even got my finger hurt during the process! people, do not go here until and unless you want to get ripped off. Terrible customer service. Doesn't even deserve one star. No choice I need to select at least one star just to post a review read more

3.5 stars (rated 4 because they were nice) Don't expect high quality ambience/service here. I made an appointment for gel nails with extensions because there was a 10% off graduation special. I'm a little confused because I specifically asked for gel nails and the lady did two of my nails with acrylic before I reminded her. She said she did acrylic because it would be cheaper for me (not sure if she was assuming I didn't have money, or if she was genuinely trying to help me save money), but i insisted on gel. I also asked for them to push/cut my cuticles and they said they'd do it after, and they never did. As I'm looking at my nails now, some areas (like near the un-pushed cuticle and sides) have less gel and the colour looks streaky/faded there. The extensions I got were cut and filed a bit unevenly as well. Everyone seemed rushed there, even though there weren't too many customers waiting. ~$55 was my total including tax and tip. I might come back here with more specific requests (I suggest you do the same if you come here) as the girls don't speak English too well and are a bit difficult to communicate with. read more

Lexi Nails & Spa - Gel nails with tips - Nail Salons Near Me - Richmond, British Columbia

I like that they are open clean and have really nice efficient staff. I would decinately recommend them

i have been going to lexi for a few years, on and off. with their service, it has always been a hit or miss for me. i went to get my acrylics for prom done here, and because it was my first time getting acrylics, i had NO idea how botched they really were until they grew out and a friend pointed them out. it was lumpy and the shape of the nails were uneven. the past few years, i have switched between lexi nails and specialty nails on ackroyd (i recommend that place over lexi any day). lexi nails has been my last resort nail salon and i only go there if i'm desperate, because they have decent prices and it's a 5 minute walk away from my house. every time i get my acrylics done, my nails are SORE for the next day or so because of how rough they file your nails. i thought this was normal until i went to other salons, and left pain free. my recent visit to lexi nails, i had broken my acrylic nail at work. because it was already late in the day, i decided it was too late to visit another salon, so i walked into lexi. it was a tuesday, which was my first mistake. every tuesday, they have a promo for 10% off manicure/pedicures (something like that). the place was PACKED, and i had to wait 30 minutes to get a seat. that one was my bad, for going on their busiest day. i go to my seat, and i'm getting my acrylics filled and my nail fixed. i'm pretty sure i had the owner to do my nails (i didnt take her name because she barely talked to me), but every two minutes she would get up to answer the phone. because i was getting a fill, she didnt really change the length or the shape, except when it came to the new nail she fixed, i noticed she had barely shaped it and it looked more rectangular than coffin. the second she slapped the top coat on, i asked her to file the nail more to look more like rest of my nails. after halfhearted strokes of the file, she asked if it was okay. IT STILL LOOKED THE SAME. i said no, can you maybe do it a bit more? she lightly files again. "it's okay now?" no. it still looks rectangular. i sigh, deciding to file it myself when i get home. she clearly wants to be done with me and get me out the door. after i had paid and left, i noticed that once again, a couple of my nails were LUMPY. out of the handful of times i've been to lexi, i have definitely left unsatisfied more than satisfied. i've given this place many chances to prove me wrong, and i have yet to see them do so. read more

I have come to Lexi nails over and over and each time the product was TERRIBLE!! I came for a fill - it was lumpy and rushed. The fill was all over the edges of my nails. I had to file them and fix the edges because it hurt my skin. Two nails broke within a week. Garbage! The second time I came to a pedicure and gel polish. The skin was still rough and the gel wore off in the first week. It was clearly not gel- despite being charged for it!! Garbage! Finally I had lash extension. Man what a night mare. The right eye all fell out that night!!!! Wtf. I couldn't walk around like that!! I came back to have them fixed but apparently no one cared. I was so pissed I went to MBL to have them fixed for another $60. (Ps mbl is a better place to go!) GARBAGE! This place is a joke and should be ashamed of their product quality. Stupid me for trying them again. Absolutely TERRIBLE. HOW DO I GET MY MONEY BACK?! read more

I always get my nails done because I'm really bad at taking care of them myself. First time I went was amazing! Second time I went I felt so lucky they were just as good!!! Hope they continue to be amazing! I did a gel set manicure and pedicure and the price was awesome too! Definitely recommend read more

Honestly the worst salon I have ever been to. The staff are not trained to do the most basic shellac manicure. Waste of time and money.

I have been getting acrylic and gel nails done for over 10yrs. Mainly because I always had an issues with nail polish peeling off my natural nails and not because my nails did not grow out. I love the look of nature nails and since shellac polishes has come out, it has given me the option to have my natural nails and the benefits of lasting nail polish too I don't usually write reviews...but I am extremely happy with the care and professionalism the staff at Lexi nails has with their clients. read more

Been to a few nail places in Richmond that are closer to my place but keep coming back to Lexi. Enough staff that can do acrylic nails that they can take their time and do a great job. read more

Lexi Nails & Spa - Nail Salons Near Me - Richmond, British Columbia

We came in with an appointment for 3 pedicures and manicures at 1:00pm. After being ignored for 15 mins, they let us know that they had 3 seats available however they were nowhere near each other. We opted to wait. After waiting for approximately 30 mins two of us got started while the third had to wait another 20 mins before anyone attended her. The work itself was fine and the pricing is very reasonable, however having to sit there for 2 hours for a pedicure and manicure (they even made me air dry) and watching others wait for nearly 45 mins before anyone attended to them left a bad taste in my mouth. My recommendation is to only go here if you have a full day to waste read more

Went in out of the location convenience as I knew I could get the same thing for cheaper somewhere in Vancouver, but I'm glad I went here. The cost was average for my gel nails shaped into a coffin shape and painted matte grey (55+ tax+ tip) But i really liked how my nails turned out, and like how the manicurist always checked with me and asked if I was pleased with the shape every so often that she was Buffing and shapping, with out me having to point out flaws feeling annoying. read more

Lexi Nails & Spa - I was very pleased with my nails. I wanted coffin shaped long gel nails with a light grey Matte, and she gave me exactly that. - Nail Salons Near Me - Richmond, British Columbia

I have gone a few times depends who u get . I go to the same person wen I make an appointment or walk in as she's worth the wait. What I really liked about the place was how clean ,organized & well kept . Recently however it's been looking untidy & the girls there can't communicate properly with the customers. Don't go for any type of waxing not very clean the room is way too small & stuffy The Owner is very polite well mannered smiles at everyone who walks in. They definitely have regular clientele mostly for pedicures & solar gel fills. Fyi! Don't bother making an appointment they don't follow the scheduling as u have to wait either way. read more

Anna did my nails and I LOVE them. She took great care and they're durable! All staff were super helpful. Also got some waxing done here and was happy with the process and results! read more

Do not come here for any services. I got a fresh set of acrylics done and within a week all my nails had lifted and my acrylics have actually come off of my nails due to the terrible application. I got a pedicure done as well, and my nails were cut so short that I was in so much pain the entire time and came home with cuts on my feet. Both my nails and toes were rushed and the appointment was awful. They don't take you on time and provide a terrible service. Do not come here this place is absolutely awful. read more

You pay for what you get, they keep pushing for new set when you are in just for a fill. Watch for extra charges!

I went there to get my first ever set of nails. I walked in and they told me to wait, they were pretty busy. I didn't really mind the wait, I waited for around 15 mins. Then they sat me down at a station and told me to pick out a colour. When someone was free, they came to start on my nails. The lady was super nice and understanding. It was my first time so she was super kind. She even tried to chat with me. I loved my time there, would probably go back read more

typical pricing for a medi/pedi combo, $45. A fairly large salon, about 8 chairs. Inquired for men's threading, $10. Located by the Richmond Public Library. Parking's a bit tight on this east end of the plaza. read more

Pedicure was done drying for hours and I asked them to assist me. They just relayed on the message to staffs until one of them finally tend to me after almost half an hour, yes, half an hour. I mean how hard is it to take out the toe finger separator and help me in wearing my sandals? (I can't do it because my hand nails just finished getting polished that time). Take note that they weren't even that busy and also had the time to chit chat with each other while I'm there trying to make my feet not numb. Those hand nail polishes I've waited for 1-2 hours to completely dry after leaving the place? Terrible. It still smudged and got removed. Went back the next day to get it redone. Asked them if I should just book an appointment so that I'll be prioritized or not. Told me it's fine and they'll tend to me shortly. People with appointments came and they forgot about me and let me wait for almost 2 hours. Yes 2 hours. They wasted my 2 hours instead of just saying honestly that it'll be better to just make an appointment. Honestly, don't go to this place if you want proper customer service. read more

The staff are really nice and the prices for the nails are wonderful! I showed a lady a picture and she did it exactly how I wanted it! read more

Lexi Nails & Spa - Nail Salons Near Me - Richmond, British Columbia

i go here quite often to get my nails done and the staff are super sweet super polite it's pretty close by home so I do come here often been to a few other places but this place is my favourite! also with all the Covid they do take precautions and they were super safe and sanitary bring a mask you'll be asked to wash your hands first thing and a few more times after maybe there's screens everywhere and plexiglass and everyone has masks on. read more

Never come here for waxing!! I needed a quick arm wax and unfortunately I made the poor decision of coming to this nail salon. I left with peeling skin and burns on my arm which the girl wouldn't own up to. I was an esthetician and honestly I should know better then to come to these scummy places. Very unclean and not trained to do the job properly and safely. read more

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Great deal, great service, great nails. I walked in asking for a full set, and was welcomed in immediately with no wait. I showed a photo to my nail technician of the design I wanted, and she succeeded my expectations. Very happy with my nails. Have recommended to my friends and will continue to come here. read more

If I could give less than one star I would. I went to have my gel nails removed and, for some bizarre reason, the nail technician used the electric file on my nails until there was no polish, soaked the nails in acetone and then electric filed again! I have never seen a technician do that. Now my nails are thin and have clear electric file marks. I was better off taking the gel polish off myself. I also hated that she kept asking me for add ons and then didn't say she would charge me for it. I think that is sneaky. read more

I don't even want to give this one star I wish I could give 0. I've been going here for a while and it's always hit or miss. I called for a last minute appointment today and asked if I could come in at 615 for a full set of acrylics (they close at 7) and they said yes so I thought it was ok. I got a French tip manicure with gold glitter on 6 on my nails. First of all she didn't do the right color/design I asked for. She started painting my whole nail but all I wanted was a French tip so I had to correct her and I really don't like confrontation or telling people how to do their jobs. When I said I wanted that she said she couldn't do that color for French tip?? It was a cloudy white... makes no sense. Moving on it was about 6:55 at this point and I was the only customer left in the salon. There were 4 employees there still and they all stood around me in their jackets looking like they were ready to go. They were just watching her do my nails and I felt very uncomfortable as I knew they were closed at this point. One of the girls started to help her paint my nails to speed up the process and I kept apologizng for this taking so long although it was not at all my fault. If you wanted to be gone by 7 then u shouldn't have let me book an appointment for 615, I would be happy to come at a more convientnt time. They were also talking and I couldn't understand but I couldn't help but feel as if things were being said about me and I was extremely uncomfortable. I felt as if I shouldn't be there anymore and it was clear they were eager to get out of there. But again, don't book me in for 615 if you know my appointment will take at least an hour and you want to be gone by 7. Lastly I went to pay and usually a full set is $50-$55 and she goes "ok that will be $78." Ummmm for what?? A French tip with a little bit of gold glitter. Ridiculous. I had gotten this gold glitter before and they didn't even charge me for it. I was expecting it to be 5 or so extra dollars but $25???? I just don't understand why the price was so high for a regular French tip with a small detail added. They also didn't tell me that there was as extra charge or else I wouldn't have gotten it. They were all standing around ready to go and I felt as if I needed to leave plus I was so done so I just paid and left. I've read some other reviews and it seems like this same thing regarding charging a price that wasn't disclosed with the customer is happening to other people which is absolutely not ok. I do not reccomend anyone ever goes here. read more

I've been going here for 4 years, no exaggeration. Only based on the fact that I live down the street and it doesn't take much to get an appointment but they are SO inconsistent. Sometimes I hate my nails and sometimes I really like them but going in you never know what you're going to get. They also told me they couldn't do ombré nails but later I found out that they could they just don't like to because it takes longer (RIDICULOUS) another thing that really made me mad was the fact that once I asked for them to cut my cuticles and they didn't charge me and the next time she told me it was ten dollars just because she was in a hurry and didn't wanna do it. I am so fed up honestly after 4 years I'm not coming here anymore. read more

I have been here many times before, but today was my worst experience ever. TINA did my nails, nearly took 2 and a half hours. She was NOT gentle at all, I kept on telling her she was hurting me but she kept on doing it. She couldn't shape my nails in accordance to my preference... so another girl had to finish doing my nails. Tina works very slow but not effective. She didn't even apologize and just gave me attitude afterwards. Very disappointed. read more

Went in to remove my gel nails had the worst experience of my life. All the ladies cared about was going home. They barely removed the polish before asking me to soak my nails in acetone. Then not even 2 minutes later they tried to scrape it off, of course that didn't work. Being impatient, they decided to use the machine to sand it off, while my nails were still wet with acetone. Acetone and gel polish starts flying everywhere, all over my arms, shoulder and INTO MY EYE!! I can't believe even after such a fiasco, they didn't take the time to properly remove the nails - they only removed 9/10 of the nails. I am horrified that such careless people are in the guest service industry, I will never return. I hope this was a one off, but judging by their nonchalantness, things like this must happen often. read more

Had my first pedicure here yesterday! I messed up my appointment time but they got me in right away and were great. The pedicure was done well and they took their time. Great massage and hot stones were a nice bonus. The lady did a gel French on my nails and did a great job! I will definitely be going back! read more

I have gone to this salon off and on for years. It is very inconsistent, but this last time is the last. After paying to get fill, less than two weeks later 1 cracked and one nail snapped off. The main reason for me never going back is less about the ridiculous fact they made me pay AGAIN for the nails to be redone when they should have put enough powder on that it was strong enough to last for at least 2 WEEKS! ( And I wonder if this is another way they make more money) My nails are not long and normally I have no problem. What makes me never go back is the fact that they didn't tell me of the charge. They are NOT allowed to charge you for services without your prior approval. They cannot "add" costs in without your consent. When I had originally got my nails done there, I specifically asked what is the TOTAL price for the nails and the lady who did them, while she was putting on the top coat mind you, tells me , "Oh, I forgot, this costs extra $5". Yet I had asked her what the TOTAL price would be before she even started. Now, I paid the extra $5 then, but I am tired of these"extra" charges that they try to give you AFTER they have already done it. This self righteous crap and hidden charges is unlawful. All they have to do is tell the person the cost, but it seems like they wait until after and then what the"think" the charge should be. Plus, Crystal laughing at my nail shape (That was done at their salon) was very disrespectful. It is a nail shape for frig sake. Get over yourself. *and the self righteous old white lady can mind her business as she didn't know the full story and as the customer I need to be satisfied NOT you. read more

First, I'll say that the pedicure I got was fine. I'm happy with it, and the sweet young girl who did it was very nice. However! This place needs to clean up its act. The floors are really dirty. In one area near the wall, the tile is literally black with dirt. The equipment is worn out and stained. The buttons to adjust the pedicure chairs don't work. And the staff, for the most part, is rude. The lady at the front counter didn't make eye contact or greet me when I came in. She signalled to a guy who came over and asked me to wash my hands, but never indicated where the sink was. When I asked and was directed to it, he went somewhere else, and when I finished washing my hands, I didn't know where I was supposed to go. There are so many pedicure chairs crammed into the space that there is really nowhere to put your bag or shoes except to squeeze them into the filthy space on the floor between the chairs. The plastic guards that are hanging between and in front of the chairs are dirty and no one seems to wipe them down between clients. read more